The Heritage at St. Paul Homes

Nursing Home, Independent Living, Memory Care, Respite Care & Skilled Nursing · Greenville, PA

CMS overall rating

339 East Jamestown Road, Greenville, PA 16125 View map

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The Heritage at St. Paul Homes accepts Medicare, Medicaid, and private pay.

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The Heritage at St. Paul Homes accepts Medicare, Medicaid, and private pay.

Overview of The Heritage at St. Paul Homes

Located on East Jamestown Road, The Heritage at St. Paul Homes is a skilled nursing home in Greenville, Pennsylvania, operated by St. Paul Homes and owned by Brian Mailliard. The facility provides post-acute rehabilitation and long-term nursing care for adults seeking full-day skilled support. Families can choose from Medicare, Medicaid, and private pay to fund either short-term recovery or extended stays.

The Heritage has 125 beds, and 65% are occupied, creating space in a mid-sized community. Residents stay for around 159 days, which is mostly post-hospital rehabilitation cases and those seeking ongoing skilled care. Daily nurse staffing averages 4 hours and 41 minutes per resident and is supported by dedicated nurse aides who provide 3 hours and 56 minutes of daily care.

The home clinically focuses on rehabilitation and recovery. It offers short-term rehab for patients stepping down from acute care, respite services for temporary relief care, and a home-based services program for residents planning to transition back to community living. On-site skilled nursing care and personal care services are also available for residents who require long-term nursing care.

Its Greenville location has a walkability score of 66. Some errands and destinations are within walking distance, though most trips require driving. Families visiting will find the moderately walkable area quite reasonable with foot traffic and nearby amenities.

State inspections identified periodic deficiencies related to documentation practices, equipment security, and medication administration. However, the facility implemented corrective action plans in response to these findings.

Facility Direct Line (724) 589-4601

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

4h 41m per day

vs avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	36m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 9m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 34m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 56m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	26m per day

Capacity and availability

159 days

125-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 66 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

65%

Lower than the Pennsylvania average: 78.7%

Occupied beds

81 / 125

Average occupied beds in Pennsylvania homes 103 beds

Facility TypePersonal Care Homes

IssuanceJuly 2, 2025

ExpirationJuly 2, 2026 Expired

CountyMercer

License LevelFULL

License Number424570

CMS Certification Number395244

The Heritage at St. Paul Homes is legally operated by St Paul Homes.

Owner NameSt Paul Homes

Profit StatusNonprofit

Alzheimer's

49 units

Total beds

125 units

Rehabilitation Services

Respite Care

Short-Term Rehab

Personal Care

Skilled Nursing Care

Rehab Services

122 Total Daily Staff PA avg: 76.9

92 Waking Staff

0 Resident Support Staff

81 Residents Served

4 Current Residents

49 Capacity

39 Residents Served

Since 2021 · 5 years of data 26 citations 0 complaints 7 inspections 0 waivers

Inspection Score

15 points above the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
0
vs 0.9 avg
↓ 100% fewer than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Latest Inspection June 17, 2025 Renewal

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	26	63	This facility has 59% fewer total citations than a typical Pennsylvania assisted living residence (26 vs. PA avg 63).↓ 59% better Rank #163 / 478 Total citations — State benchmarked This home is ranked 163rd out of 478 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2021.	5.2	12.6	This facility has 59% fewer citations per year than a typical Pennsylvania assisted living residence (5.2 vs. PA avg 12.6).↓ 59% better
Citations per inspection Average citations per inspection.	3.7	5.7	This facility has 35% fewer citations per inspection than a typical Pennsylvania assisted living residence (3.7 vs. PA avg 5.7).↓ 35% better Rank #227 / 478 Citations per inspection — State benchmarked This home is ranked 227th out of 478 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	7	11	This facility has had 36% fewer total inspections than the Pennsylvania average (7 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 36% fewer
Inspections with citations Inspections that resulted in at least one regulatory citation.	5	8	This facility has 38% fewer inspections with citations than a typical Pennsylvania assisted living residence (5 vs. PA avg 8).↓ 38% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	71%	73%	This facility has 2 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (71% vs. PA avg 73%).↓ 2% better Rank #286 / 478 Inspection citation rate — State benchmarked This home is ranked 286th out of 478 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	0	4	This facility has 100% fewer total complaints than a typical Pennsylvania assisted living residence (0 vs. PA avg 4).↓ 100% better Rank #107 / 478 Total complaints — State benchmarked This home is ranked 107th out of 478 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	0	0.8	This facility has 100% fewer complaints per year than a typical Pennsylvania assisted living residence (0 vs. PA avg 0.8).↓ 100% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The June 17, 2025 inspection found two deficiencies related to undated and unsigned support plans, and the facility fully implemented a corrective plan.
The June 6, 2024 inspection cited seven deficiencies including unsecured resident equipment, improper food storage, and multiple medication administration errors.
The August 10, 2023 complaint investigation found no deficiencies or substantiated issues, indicating no regulatory violations from the complaint.

Show Inspection Reports

Inspections since 2022

Total health inspections 3

State average N/A

Last Health inspection on Aug 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 3 citations resulted from standard inspections.

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

3 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Abuse/Neglect moderate citation Aug 08, 2025

Corrected

Nutrition moderate citation Oct 13, 2023

Corrected

Quality of Care moderate citation Nov 10, 2022

Corrected

Total staff 187

Employees 163

Contractors 24

Staff to resident ratio 1.51 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 77

Average shift 7.6 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 53,710

Nursing staff breakdown

7.7 hours

7.9 hours

7.6 hours

Contractor staffing

3,405 contractor hours this quarter

Physical Therapy Assistant: 5 Physical Therapy Aide: 4 Respiratory Therapy Technician: 4 Speech Language Pathologist: 3 Qualified Activities Professional: 3 Qualified Social Worker: 3 Occupational Therapy Aide: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	79	0	79	27,460	92	100%	7.6
Licensed Practical Nurse	37	0	37	12,790	92	100%	7.9
Registered Nurse	19	0	19	4,828	92	100%	7.7
Clinical Nurse Specialist	6	0	6	1,740	44	48%	8
Other Dietary Services Staff	10	0	10	1,072	88	96%	5.5
Dental Services Staff	2	0	2	916	68	74%	7.3
Nurse Aide in Training	8	0	8	909	56	61%	7.4
Speech Language Pathologist	0	3	3	848	77	84%	7.9
Physical Therapy Assistant	0	5	5	538	70	76%	7.2
Respiratory Therapy Technician	0	4	4	515	69	75%	6.8
Qualified Activities Professional	0	3	3	434	64	70%	6.7
Qualified Social Worker	0	3	3	410	64	70%	6.4
Physical Therapy Aide	0	4	4	326	53	58%	6.2
Occupational Therapy Aide	0	1	1	316	40	43%	7.9
Dietitian	1	0	1	312	39	42%	8
Administrator	1	0	1	280	35	38%	8
Medical Director	0	1	1	18	9	10%	2

79 Certified Nursing Assistant

% of Days 100%

37 Licensed Practical Nurse

% of Days 100%

19 Registered Nurse

% of Days 100%

6 Clinical Nurse Specialist

% of Days 48%

10 Other Dietary Services Staff

% of Days 96%

2 Dental Services Staff

% of Days 74%

8 Nurse Aide in Training

% of Days 61%

3 Speech Language Pathologist

% of Days 84%

5 Physical Therapy Assistant

% of Days 76%

4 Respiratory Therapy Technician

% of Days 75%

3 Qualified Activities Professional

% of Days 70%

3 Qualified Social Worker

% of Days 70%

4 Physical Therapy Aide

% of Days 58%

1 Occupational Therapy Aide

% of Days 43%

1 Dietitian

% of Days 42%

1 Administrator

% of Days 38%

1 Medical Director

% of Days 10%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 9.2

17% better than State average

State average: 11.0

Functional decline score 23.0

In line with State average

State average: 22.2

Long-stay resident measures

Need for Help with Daily Activities Increased 13.0%

31% better than State average

State average: 19.0%

Walking Ability Worsened 23.2%

10% worse than State average

State average: 21.1%

Low Risk Residents with Bowel/Bladder Incontinence 32.6%

22% worse than State average

State average: 26.7%

Falls with Major Injury 0.7%

77% better than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers 4.7%

14% better than State average

State average: 5.5%

Urinary Tract Infection 0.2%

86% better than State average

State average: 1.8%

Lost Too Much Weight 4.1%

38% better than State average

State average: 6.6%

Depressive Symptoms 1.0%

81% better than State average

State average: 5.5%

Antipsychotic Use 15.4%

10% better than State average

State average: 17.1%

Pneumococcal Vaccine 99.8%

15% better than State average

State average: 86.9%

Influenza Vaccine 100.0%

7% better than State average

State average: 93.5%

Short-stay resident measures

Pneumococcal Vaccine 98.6%

43% better than State average

State average: 68.8%

Antipsychotic medication increase 0.3%

79% better than State average

State average: 1.5%

Influenza Vaccine 99.2%

44% better than State average

State average: 68.7%

Breakdown by payment type

Medicare

36% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

62% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 27 years

Total residents 124

Medicare

6.5% of residents

Medicaid

45.2% of residents

Private pay or other

48.4% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for The Heritage at St. Paul Homes from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 60.6% ↓ 7.2pp vs 2022

Net Patient Income -$3.7M ↓ ~$285.7K vs 2022

Payroll Costs $16.6M ↑ ~$677.7K vs 2022

Operating Margin -15.6% ↓ 1.1pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	98.5%	99.2%	98.2%	99.2%	96.5%	96.4%	94.8%	95.7%	94.3%	84.1%	71.1%	67.8%	60.6%
Beds	192	192	192	192	192	192	192	192	192	192	192	192	192
Net Income	-$4,694,862	$1,164,892	$2,166,709	$2,197,159	$1,054,556	$2,887,101	$3,323,183	-$162,518	$4,692,403	$3,756,029	$6,360,775	-$4,570,201	$2,556,062
Gross Revenue	$22,039,282	$27,966,384	$29,258,911	$30,950,291	$32,566,204	$36,676,606	$36,847,264	$36,335,059	$37,258,462	$33,838,840	$29,557,757	$29,921,650	$27,667,197
Operating Expenses	$22,290,378	$23,258,884	$23,913,651	$24,533,869	$25,619,801	$27,383,725	$28,455,421	$27,891,611	$28,393,813	$29,299,979	$27,587,849	$26,729,783	$27,244,686
Net Patient Income	-$6,126,090	-$1,278,828	-$616,528	-$74,926	$122,999	-$495,936	-$1,254,057	-$848,489	-$710,532	-$3,752,373	-$4,769,482	-$3,394,670	-$3,680,401
Net Patient Revenue	$16,164,288	$21,980,056	$23,297,123	$24,458,943	$25,742,800	$26,887,789	$27,201,364	$27,043,122	$27,683,281	$25,547,606	$22,818,367	$23,335,113	$23,564,285
Payroll Costs	$12,142,044	$13,187,343	$13,926,147	$13,361,234	$13,979,869	$15,137,440	$16,406,000	$16,486,390	$16,840,388	$18,429,486	$16,684,266	$15,951,436	$16,629,171
Operating Margin %	-37.9%	-5.8%	-2.7%	-0.3%	0.5%	-1.8%	-4.6%	-3.1%	-2.6%	-14.7%	-20.9%	-14.6%	-15.6%
Medicare %	7.0%	7.3%	7.0%	6.8%	7.7%	9.2%	10.0%	6.8%	8.9%	5.1%	7.4%	5.4%	5.6%
Medicaid %	63.1%	59.7%	61.2%	60.8%	57.1%	60.5%	60.0%	62.5%	60.9%	66.0%	62.7%	59.4%	58.7%
Private %	29.9%	33.0%	31.8%	32.4%	35.2%	30.3%	30.0%	30.7%	30.2%	29.0%	29.9%	35.2%	35.7%
Net Patient Revenue/Day	$234	$315	$338	$352	$381	$397	$409	$403	$419	$432	$458	$491	$555
Cost/Day	$323	$334	$347	$353	$379	$404	$428	$416	$430	$496	$554	$562	$642
Avg Length of Stay	387.9 days	319.7 days	318.7 days	339.0 days	193.2 days	155.7 days	145.7 days	150.7 days	125.6 days	171.8 days	154.2 days	183.5 days	159.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$23.6M

Net patient income

-$3.7M

Nonprofit Other Nonprofit

Net patient revenue

$23.6M

Net patient income

-$3.7M

Other income

$6.2M

Payroll costs

$16.6M 70.6% of net patient revenue

Other operating costs

$10.6M

Total costs

$27.2M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (62% of admissions), and a typical private pay stay runs around 3 - 4 months.

Coverage residents most often arrive under.

Medicare 36%

Private pay 62%

Medicaid 1%

Coverage residents most often leave under.

Medicare 26%

Private pay 62%

Medicaid 12%

0.0 miles from city center Estimated distance in miles from Greenville's city center to The Heritage at St. Paul Homes's address, calculated via Google Maps.

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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.


Freedom Village at Brandywine	NH AL IL MC RC SNF	Coatesville	-	60	A+	9	1 Bed / 2 Bed
The Heritage at St. Paul Homes	NH IL MC RC SNF	Greenville	-	125	-	66	-
Souderton Mennonite Homes	NH AL MC RC	Souderton	-	154	-	31	Studio / 1 Bed / 2 Bed
Barclay Friends	NH AL MC RESC SNF	West Chester (North Franklin Street)	-	103	A+	35	Private / Shared Suites
Overlook Green Senior Living	NH MC	Pittsburgh	-	128	-	30	Studio / 1 Bed

Nursing Home Explorer

Who is the owner of The Heritage at St. Paul Homes?

The Heritage at St. Paul Homes is legally operated by St Paul Homes.

Is The Heritage at St. Paul Homes in a walkable area?

The Heritage at St. Paul Homes has a walk score of 66. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Heritage at St. Paul Homes?

According to PA state health department records, The Heritage at St. Paul Homes's license number is 424570.

When does The Heritage at St. Paul Homes's license expire?

According to PA state health department records, The Heritage at St. Paul Homes's license expires on July 2, 2026.

What is the occupancy rate at The Heritage at St. Paul Homes?

The Heritage at St. Paul Homes's occupancy is 65%.

Does The Heritage at St. Paul Homes operate as a for-profit or non-profit?

The Heritage at St. Paul Homes is registered as a non-profit in PA.

How many beds does The Heritage at St. Paul Homes have?

The Heritage at St. Paul Homes has 125 beds.

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The Heritage at St. Paul Homes

Overview of The Heritage at St. Paul Homes

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Therapy & Rehabilitation

Additional Services

State Inspection Report (PA)

Secured Dementia Care Unit (PA)

Resident Conditions (PA)

Amenities & Lifestyle

Contact The Heritage at St. Paul Homes

Inspection History

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

79 Certified Nursing Assistant

37 Licensed Practical Nurse

19 Registered Nurse

6 Clinical Nurse Specialist

10 Other Dietary Services Staff

2 Dental Services Staff

8 Nurse Aide in Training

3 Speech Language Pathologist

5 Physical Therapy Assistant

4 Respiratory Therapy Technician

3 Qualified Activities Professional

3 Qualified Social Worker

4 Physical Therapy Aide

1 Occupational Therapy Aide

1 Dietitian

1 Administrator

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

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