2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
A 180-bed nursing home on Polifly Road in Hackensack, New Jersey, with a highly walkable neighborhood score of 92 that Complete Care At Regent operates, is Complete Care at Regent. With full occupancy, the facility welcomes Medicare, Medicaid, and private pay. This gives families numerous coverage routes for short-term rehabilitation and longer-term nursing care.
With specialized programs for occupants managing chronic conditions, the nursing home is built around post-acute rehabilitation. Total daily nursing support averages roughly 3 hours 19 minutes per resident, with registered nurses providing 32 minutes of direct care and certified nursing aides contributing 2 hours 5 minutes per day. This staffing model supports the home’s 24-hour nursing presence and rehabilitation focus. The average stay duration of about 122 days mirrors a mix of post-hospital recovery and ongoing care residents. Occupants benefit from restaurant-style dining prepared to dietician-approved standards and personalized wellness programs. The facility offers daily activities, live entertainment, and tailored recreation to suit individual interests, with cozy rooms and concierge services as part of daily life. Respite care exists for families seeking temporary relief, whether for a few days or longer periods. The Hackensack location offers superb walkability for visiting family members and easy access to nearby healthcare and transit.
Staffing practices, call bell responsiveness, proper protocols for temporary aides, medication management, and sanitation standards have been examined through state inspections.
When evaluating, families should feel welcome to ask how Complete Care at Regent maintains operational areas.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 221st out of 294 homes in New Jersey for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 32m per day | ▼ 22% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 43m per day | ▼ 23% State avg: 56m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 5m per day | ▼ 7% State avg: 2h 14m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 1m per day | ▼ 12% State avg: 3h 27m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 55% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 31m per day | ▲ 8% State avg: 29m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Higher than the New Jersey average: 77%Complete Care At Regent Llc is administered by Mr. Moshe Gottesman.
In New Jersey, the Department of Health, Health Facilities Evaluation and Licensing conducts mandatory unannounced surveys to ensure facilities provide safe and effective resident care.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Jersey state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NJ Average | vs. NJ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 45 | 18 | This facility has 150% more total deficiencies than a typical New Jersey nursing home (45 vs. NJ avg 18).↑ 150% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.5 | 2 | This facility has 75% more deficiencies per inspection than a typical New Jersey nursing home (3.5 vs. NJ avg 2).↑ 75% worse |
Inspections
| This Facility | NJ Average | vs. NJ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 13 | 9 | This facility has had 44% more total inspections than the New Jersey average (13 vs. NJ avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 44% more |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
State average 4
Last Health inspection on Feb 2025
State average 20.9
State average 5.35
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 25 citations resulted from standard inspections; 1 of 25 resulted from complaint investigations; and 2 of 25 came from combined inspections (standard and complaint).
100% better than State averageState average: 0.7
100% better than State averageState average: 0.4
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
16% fewer staff per resident than New Jersey average
0% compared with New Jersey average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 19 RN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
All 29 LPN Staff are full-time employees. No contractors work on this role.
29
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursHelps with daily care and mobility.
All 90 CNA Staff are full-time employees. No contractors work on this role.
90
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,007 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 90 | 0 | 90 | 31,857 | 92 | 100% | 8.2 |
| Licensed Practical Nurse | 29 | 0 | 29 | 8,454 | 92 | 100% | 7.4 |
| Registered Nurse | 19 | 0 | 19 | 5,383 | 92 | 100% | 8 |
| Other Dietary Services Staff | 6 | 0 | 6 | 2,652 | 88 | 96% | 8.1 |
| RN Director of Nursing | 6 | 0 | 6 | 2,643 | 85 | 92% | 8.1 |
| Clinical Nurse Specialist | 14 | 0 | 14 | 2,368 | 92 | 100% | 7.1 |
| Occupational Therapy Aide | 18 | 0 | 18 | 863 | 77 | 84% | 6.8 |
| Dental Services Staff | 17 | 0 | 17 | 785 | 62 | 67% | 7.9 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 692 | 65 | 71% | 7.1 |
| Physical Therapy Aide | 0 | 9 | 9 | 653 | 62 | 67% | 7.2 |
| Physical Therapy Assistant | 0 | 7 | 7 | 612 | 80 | 87% | 6.4 |
| Dietitian | 5 | 0 | 5 | 575 | 56 | 61% | 8.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 563 | 67 | 73% | 7.3 |
| Nurse Practitioner | 1 | 0 | 1 | 514 | 63 | 68% | 8.2 |
| Administrator | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 487 | 62 | 67% | 7.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 445 | 55 | 60% | 8.1 |
| Nurse Aide in Training | 1 | 0 | 1 | 288 | 42 | 46% | 6.9 |
| Other Social Services Staff | 3 | 0 | 3 | 62 | 3 | 3% | 7.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
95% lower than New Jersey averageNew Jersey average: $77K
50% fewer fines than New Jersey averageNew Jersey average: 2.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Jersey averageNew Jersey average: 0.1
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.2
6% worse than New Jersey averageNew Jersey average: 6.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.6
25% worse than New Jersey averageNew Jersey average: 12.4
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
12.0%
20% worse than New Jersey averageNew Jersey average: 10.1%
Percent of long-stay residents whose ability to move independently worsened
13.1%
19% worse than New Jersey averageNew Jersey average: 11.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.5%
35% worse than New Jersey averageNew Jersey average: 16.0%
Percent of long-stay residents experiencing one or more falls with major injury
2.0%
18% better than New Jersey averageNew Jersey average: 2.4%
Percent of long-stay high risk residents with pressure ulcers
5.7%
6% better than New Jersey averageNew Jersey average: 6.1%
Percent of long-stay residents with a urinary tract infection
1.5%
53% worse than New Jersey averageNew Jersey average: 1.0%
Percent of long-stay residents who lose too much weight
3.2%
30% better than New Jersey averageNew Jersey average: 4.6%
Percent of long-stay residents who have depressive symptoms
4.8%
57% better than New Jersey averageNew Jersey average: 11.3%
Percent of long-stay residents who received an antipsychotic medication
6.6%
40% better than New Jersey averageNew Jersey average: 11.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.6%
6% worse than New Jersey averageNew Jersey average: 93.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.2%
In line with New Jersey averageNew Jersey average: 97.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.51
27% better than New Jersey averageNew Jersey average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.22
9% worse than New Jersey averageNew Jersey average: 1.12
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
43.6%
45% worse than New Jersey averageNew Jersey average: 78.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.7%
36% better than New Jersey averageNew Jersey average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.2%
12% worse than New Jersey averageNew Jersey average: 80.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.4%
12% better than New Jersey averageNew Jersey average: 25.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.9%
45% worse than New Jersey averageNew Jersey average: 8.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
21% worse than New Jersey averageNew Jersey average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
58.3%
9% better than New Jersey averageNew Jersey average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
50.7%
In line with New Jersey averageNew Jersey average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
25% of new residents, usually for short-term rehab.
51% of new residents, often for short stays.
24% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
159Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care At Regent Llc from 2011–2022, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2022 — the home's most recent complete cost report, an older period than most facilities report.
Based on the home's most recent complete CMS SNF Cost Report — fiscal year ending in 12/2022. This is an older period than most facilities report, so compare with that in mind.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #33 / 292Payroll — State benchmarkedThis home is ranked 33rd out of 292 homes in New Jersey for payroll. Shows total annual staff payroll benchmarked to the New Jersey average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Jersey that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #10 / 292Payroll % — State benchmarkedThis home is ranked 10th out of 292 homes in New Jersey for payroll %. Shows payroll as a percentage of revenue versus the New Jersey average. Well-run New Jersey facilities typically land around 55–66% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Jersey that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (51% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from Hackensack's city center to Complete Care At Regent Llc's address, calculated via Google Maps.
Add your location
The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.
| Job Haines Home | NH AL HC RC SNF | Bloomfield (Bloomfield Avenue) | 40
Facility
40
NJ AVG
125
Rank
#529 / 560 |
97.5%
Facility
97.5%
NJ AVG
74.5
Rank
#15 / 478 | +31% | 6.31
Facility
6.31
NJ AVG
3.88
Rank
#3 / 294 | -2% | +63% | $0
Facility
$0
NJ AVG
$76.4k
Rank
#1 / 297 | 4
Facility
4
NJ AVG
20.9
Rank
#7 / 296 | 1.3
Facility
1.3
NJ AVG
5.3
Rank
#4 / 296 | - | 39 | - |
85
Facility
85
NJ AVG
47
Rank
#62 / 638 | Noreen Haveron | $11.8MFiscal year ending 12/2023
Facility
$11.8MFiscal year ending 12/2023
NJ AVG
$19.6M
Rank
#183 / 292 | $12.4MFiscal year ending 12/2023
Facility
$12.4MFiscal year ending 12/2023
NJ AVG
$7.1M
Rank
#68 / 292 | 105.4%Fiscal year ending 12/2023
Facility
105.4%Fiscal year ending 12/2023
NJ AVG
39.3%
Rank
#20 / 292 | 315392 | ||||
| Fellowship Village | NH AL HC HOS IL MC SNF | Basking Ridge | 67
Facility
67
NJ AVG
125
Rank
#470 / 560 |
86.6%
Facility
86.6%
NJ AVG
74.5
Rank
#150 / 478 | +16% | 5.83
Facility
5.83
NJ AVG
3.88
Rank
#10 / 294 | +57% | +50% | $0
Facility
$0
NJ AVG
$76.4k
Rank
#1 / 297 | 2
Facility
2
NJ AVG
20.9
Rank
#1 / 296 | 1.0
Facility
1.0
NJ AVG
5.3
Rank
#1 / 296 | - | 58 | - |
25
Facility
25
NJ AVG
47
Rank
#476 / 638 | Brian Lawrence | $51.2MFiscal year ending 12/2023
Facility
$51.2MFiscal year ending 12/2023
NJ AVG
$19.6M
Rank
#4 / 292 | $21.7MFiscal year ending 12/2023
Facility
$21.7MFiscal year ending 12/2023
NJ AVG
$7.1M
Rank
#8 / 292 | 42.4%Fiscal year ending 12/2023
Facility
42.4%Fiscal year ending 12/2023
NJ AVG
39.3%
Rank
#280 / 292 | 315356 | ||||
| Bartley Healthcare Nursing and Rehabilitation Center | NH HOS MC PC RC SNF | Jackson Township (Bennetts Mills) | 234
Facility
234
NJ AVG
125
Rank
#36 / 560 |
84.6%
Facility
84.6%
NJ AVG
74.5
Rank
#181 / 478 | +14% | 3.49
Facility
3.49
NJ AVG
3.88
Rank
#178 / 294 | -31% | -10% | $0
Facility
$0
NJ AVG
$76.4k
Rank
#1 / 297 | 12
Facility
12
NJ AVG
20.9
Rank
#52 / 296 | 2.4
Facility
2.4
NJ AVG
5.3
Rank
#25 / 296 | - | 198 | A+ |
19
Facility
19
NJ AVG
47
Rank
#531 / 638 | Bartley Operator Holdco LLC | $28.7MFiscal year ending 12/2023
Facility
$28.7MFiscal year ending 12/2023
NJ AVG
$19.6M
Rank
#33 / 292 | $10.8MFiscal year ending 12/2023
Facility
$10.8MFiscal year ending 12/2023
NJ AVG
$7.1M
Rank
#38 / 292 | 37.7%Fiscal year ending 12/2023
Facility
37.7%Fiscal year ending 12/2023
NJ AVG
39.3%
Rank
#166 / 292 | 315288 | ||||
| Preferred Care At Wall | NH HOS RC SNF | Allenwood (Hospital Road) | 135
Facility
135
NJ AVG
125
Rank
#181 / 560 |
90.4%
Facility
90.4%
NJ AVG
74.5
Rank
#90 / 478 | +21% | 3.71
Facility
3.71
NJ AVG
3.88
Rank
#136 / 294 | -72% | -4% | $0
Facility
$0
NJ AVG
$76.4k
Rank
#1 / 297 | 11
Facility
11
NJ AVG
20.9
Rank
#46 / 296 | 2.8
Facility
2.8
NJ AVG
5.3
Rank
#37 / 296 | - | 122 | - |
2
Facility
2
NJ AVG
47
Rank
#626 / 638 | Preferred Care Holdings,LLC | $18.0MFiscal year ending 12/2023
Facility
$18.0MFiscal year ending 12/2023
NJ AVG
$19.6M
Rank
#93 / 292 | $6.7MFiscal year ending 12/2023
Facility
$6.7MFiscal year ending 12/2023
NJ AVG
$7.1M
Rank
#122 / 292 | 37.4%Fiscal year ending 12/2023
Facility
37.4%Fiscal year ending 12/2023
NJ AVG
39.3%
Rank
#211 / 292 | 315397 | ||||
| Complete Care At Regent Llc | NH SNF | Hackensack | 180
Facility
180
NJ AVG
125
Rank
#78 / 560 | - | - | 3.31
Facility
3.31
NJ AVG
3.88
Rank
#221 / 294 | -15% | -15% | $0
Facility
$0
NJ AVG
$76.4k
Rank
#1 / 297 | 25
Facility
25
NJ AVG
20.9
Rank
#201 / 296 | 6.3
Facility
6.3
NJ AVG
5.3
Rank
#210 / 296 | - | 216 | - |
92
Facility
92
NJ AVG
47
Rank
#28 / 638 | - | $12.8M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
Facility
$12.8M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
NJ AVG
$19.6M
Rank
#149 / 292 | $11.7M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
Facility
$11.7M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
NJ AVG
$7.1M
Rank
#33 / 292 | 91.4%*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
Facility
91.4%*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.
NJ AVG
39.3%
Rank
#10 / 292 | 315295 |
Complete Care At Regent Llc has a walk score of 92. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
According to NJ state health department records, Complete Care At Regent Llc's license number is 060231.
According to NJ state health department records, Complete Care At Regent Llc's license expires on March 31, 2027.
Complete Care At Regent Llc's occupancy is 100%.
No, Complete Care At Regent Llc has a no-pet policy.
Complete Care At Regent Llc is registered as a for-profit in NJ.
Mr. MOSHE GOTTESMAN is the administrator of Complete Care At Regent Llc.
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