Show Inspection Reports
Total Health inspections
2
Near State average
State average:
N/A
Last Health inspection on Apr 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Elderwood of Lakeside at Brockport
Elderwood of Lakeside at Brockport
Elderwood of Lakeside at Brockport is an Assisted Living Home in New York
Elderwood of Lakeside at… is an Assisted Living Home in New York
Elderwood of Lakeside at Brockport is a long-term care community located near Rochester, NY. It provides round-the-clock skilled nursing care, subacute rehab, and Elderwood’s Seasons Memory Care program. The facility offers a friendly, home-like atmosphere with a variety of services and amenities.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
87.5%
Residents per day (avg)
102
Occupancy rate
87.5%
Residents per day (avg)
102
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
21% of new residents, usually for short-term rehab.
Typical stay
19 days
Private pay
78% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
2% of new residents, often for long-term daily care.
Typical stay
5 - 6 years
Finances and operations
Proprietary home
Corporation
Home revenue
$20.3M
Operating loss
-$1.5M
Proprietary home
Corporation
Home revenue
$20,348,648.00
Operating loss
$-1,493,907.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$21.8M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
License Status
ActiveFacility Type
Nursing Home
Additional licensing details
License number:
2728300N
CMS Certification Number:
335569
County:
Monroe
Ownership & operating entity
Owner name:
170 West Avenue Operating Company, LLC (For Profit)
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
24-Hour Staffing
Amenities & Lifestyle
Programs & Activities
Specific Programs
Skilled Nursing, Respite Care, Subacute Rehabilitation, Memory Care, Palliative Care
Dining & Nutrition
Food Description
Pleasant dining experience at every meal.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
5 inspections
5 with citations, 0 without citations
54 complaints
45 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Latest inspection
Date:April 2, 2025
Type:Complaint Investigation
13 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
12 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
0 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
Elderwood of Lakeside at Brockport
+4%
-11%
-1%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 14420
120
No
-
170 WEST AVENUE OPERATING HOLDCO LLC
87.5%
$19,729,615.00
$8,360,345.00
42.4%
101.70
3.1928
6
+4%-11%-1%-
Job Haines Home
-21%
+63%
-41%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Home Care
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
Bloomfield
40
No
85
HAVERON, NOREEN
45.5%
$13,340,016.00
$10,214,151.00
76.6%
36.90
6.3081
4
-21%+63%-41%Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
16
No
27
VILLAGE CHANGE LLC
-
-
-
-
-
-
-
-
-
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Conroe
12
No
8
GOLDEN OAKS VILLAS, LLC
-
-
-
-
-
-
-
-
-
-
Anton’s Assisted Living
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Boerne
10
No
-
-
-
-
-
-
-
-
-
-
-
-
Elderwood of Lakeside at Brockport
Type of care:
SNF
AL
Community:
NY 14420
Bed Count:
120
Pets Allowed:
No
Operator:
170 WEST AVENUE OPERATING HOLDCO LLC
CCN:
335569
Occupancy:
87.5%
Home Revenue:
$19,729,615.00
Payroll Costs:
$8,360,345.00
Payroll %:
42.4%
Avg Residents/Day:
101.70
Overall Rating:
Adj Nurse Hours:
3.1928
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
6
RN share vs State Avg:
+4%
+4%
Staffing vs State Avg:
-11%
-11%
Occupancy vs State Avg:
-1%
-1%
Job Haines Home
Type of care:
AL
HC
HC
SNF
Community:
Bloomfield
Bed Count:
40
Pets Allowed:
No
Operator:
HAVERON, NOREEN
CCN:
315392
Occupancy:
45.5%
Home Revenue:
$13,340,016.00
Payroll Costs:
$10,214,151.00
Payroll %:
76.6%
Avg Residents/Day:
36.90
Overall Rating:
Adj Nurse Hours:
6.3081
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
4
RN share vs State Avg:
-21%
-21%
Staffing vs State Avg:
+63%
+63%
Occupancy vs State Avg:
-41%
-41%
Bed Options:
Studio / 1 Bed / Private / Semi-Private Rooms
Places of interest near Elderwood of Lakeside at Brockport
0.0 miles from city center
Brockport, NY 14420
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
170
Total Staff
170
Employees
0
Contractors
38,109
Total Hours (Quarter)
58
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 22 | 7.6 | No |
| Licensed Practical Nurse | 29 | 7.8 | No |
| Certified Nursing Assistant | 66 | 7 | No |
Staff by Category
Administration ⓘ
2 staff
7.5hs shift avg
Nursing Staff ⓘ
123 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
7 staff
7.5hs shift avg
Therapy Services ⓘ
26 staff
6.6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
4 staff
7.1hs shift avg
Dietary Services ⓘ
5 staff
7.4hs shift avg
Other Services ⓘ
3 staff
7.5hs shift avg
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 66 | 0 | 66 | 12,738 | 91 | 100% | 7 |
| Licensed Practical Nurse | 29 | 0 | 29 | 8,340 | 91 | 100% | 7.8 |
| Registered Nurse | 22 | 0 | 22 | 4,420 | 91 | 100% | 7.6 |
| Physical Therapy Assistant | 11 | 0 | 11 | 1,671 | 87 | 96% | 7.4 |
| Speech Language Pathologist | 4 | 0 | 4 | 1,505 | 69 | 76% | 7.1 |
| Physical Therapy Aide | 3 | 0 | 3 | 1,065 | 72 | 79% | 6.9 |
| Dental Services Staff | 2 | 0 | 2 | 913 | 64 | 70% | 7.6 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 904 | 91 | 100% | 5.4 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 855 | 63 | 69% | 7.5 |
| Qualified Social Worker | 4 | 0 | 4 | 814 | 71 | 78% | 7.1 |
| Other Dietary Services Staff | 4 | 0 | 4 | 778 | 70 | 77% | 7.4 |
| Nurse Practitioner | 2 | 0 | 2 | 563 | 62 | 68% | 7.5 |
| Physician Assistant | 2 | 0 | 2 | 488 | 62 | 68% | 7.5 |
| Administrator | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Feeding Assistant | 3 | 0 | 3 | 477 | 59 | 65% | 7.5 |
| Occupational Therapy Aide | 2 | 0 | 2 | 466 | 61 | 67% | 7.6 |
| RN Director of Nursing | 1 | 0 | 1 | 459 | 58 | 64% | 7.9 |
| Dietitian | 1 | 0 | 1 | 458 | 61 | 67% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 412 | 57 | 63% | 7.2 |
| Medical Director | 1 | 0 | 1 | 90 | 12 | 13% | 7.5 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 90 | 47 | 52% | 1.9 |
| Other Physician | 1 | 0 | 1 | 68 | 9 | 10% | 7.5 |
| Nurse Aide in Training | 2 | 0 | 2 | 61 | 8 | 9% | 7.6 |
Health Inspection History
Total Health citations
6
Near State average
State average:
N/A
3 citations per inspection (avg)
Citations origin
Citations can result from standard inspections or complaint-based investigations.
Standard inspections
6 citations
Complaint investigations
3 citations
Breakdown of citations
Critical Health citations
0
Near State average
State average:
N/A
Serious Health citations
0
Near State average
State average:
N/A
Moderate Health citations
6
Minor Health citations
0
Citations history (last 3 years)
Infection Control moderate citation
Apr 02, 2025
Corrected
Quality of Care moderate citation
Apr 02, 2025
Corrected
Quality of Care moderate citation
Apr 02, 2025
Corrected
Quality of Care moderate citation
Apr 02, 2025
Corrected
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Resident Census by Payment Source
100
Total Residents
Medicare
20
(20%)
ⓘ
Medicaid
64
(64%)
ⓘ
Private Pay/Other
16
(16%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
14.3
46% worse than State average
State average:
9.8
Functional decline score
28.8
59% worse than State average
State average:
18.1
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased
25.4%
54% above State average.
Walking Ability Worsened
23.2%
40% above State average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
37.9%
78% above State average.
Safety & clinical stability
Falls with Major Injury
4.1%
39% above State average.
High Risk Residents with Pressure Ulcers
10.0%
39% above State average.
Urinary Tract Infection
1.5%
9% above State average.
Emotional & behavioral wellbeing
Depressive Symptoms
0.3%
98% below State average.
Antipsychotic Use
13.1%
4% above State average.
Preventive care
Pneumococcal Vaccine
100.0%
9% above State average.
Influenza Vaccine
100.0%
5% above State average.
Nutrition & physical health
Lost Too Much Weight
8.7%
43% above State average.Short-stay resident measures
Pneumococcal Vaccine
99.1%
29% better than State average
Antipsychotic medication increase
0.9%
32% better than State average
Influenza Vaccine
96.6%
22% better than State average Financial Trends
Historical financial and operational data for Elderwood of Lakeside at Brockport based on CMS SNF Cost Reports.
Occupancy Rate
87.5%
↓ 0.9pp vs 2022
Net Income
-$1,493,907
↓ ~$2.0M vs 2022
Total Payroll
$10,114,349
↑ ~$774K vs 2022
Profit Margin
-7.6%
↓ 10.1pp vs 2022
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