Show Inspection Reports
Total health inspections
6
Washington average 7.8
Last Health inspection on Apr 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Emerald Heights
Nursing Home
Emerald Heights
Nursing Home
Emerald Heights is a premier Type A Continuum of Care Retirement Community located in Redmond, Washington. It offers a vibrant, maintenance-free lifestyle with lifetime access to long-term health care services. The community is dedicated to enriching the lives of older adults aged 55 and better.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
74
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
62.3%
Residents per day (avg)
53
Occupancy rate
62.3%
Residents per day (avg)
53
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
70% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
30% of new residents, often for short stays.
Typical stay
6 years
Finances and operations
Voluntary non-profit home
Other
Home revenue
$45.4M
Surplus of revenue
$19.5M
Voluntary non-profit home
Other
Home revenue
$45,383,095.00
Surplus of revenue
$19,547,374.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$25.8M
74-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
About this community
Occupancy Rate
68%
Occupied Beds
50 of 74
Percentage of available beds currently in use by residents.
License Status
OP
Facility Type
BH
Additional licensing details
License number:
994
CMS Certification Number:
505478
County:
King
Safety & Compliance
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Additional Policies & Features
Pets Allowed
Minimum Age:
55
Amenities & Lifestyle
Programs & Activities
Activities
Emerald Heights offers a variety of daily activities and events.
Specific Programs
Independent Living, Assisted Living, Memory Care, Skilled Nursing, Daily Activities, Fitness & Wellness, Committees & Groups, Pet Friendly Living
Volunteer Programs
Yes
Pricing & Financial Information
Dining & Nutrition
Food Description
Emerald Heights offers restaurant-style casual dining, a grab and go coffee shop, and flexible dining choices.
Meals Included
No
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Inspection History
In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
4 visits/inspections
1 visits/inspections triggered by complaints
1 other visits
2 life safety inspections
Results
4 with issues
0 without issues
Latest inspection
Date:September 16, 2025
Type:Life Safety
13 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Nursing Homes around Washington
The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
Josephine Caring Community
-18%
-19%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
WA 98292
160
No
-
CHRISTOFERSON, BARBARA
72.5%
$20,310,123.00
$10,402,228.00
51.2%
113.70
3.4352
-
32
1
-18%-19%
0%
Hillcrest Assisted Living
-16%
+7%
+14%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
WA 98902
313
No
-
EMMANS, PAUL
82.9%
$17,252,683.00
$8,685,952.00
50.3%
53.40
4.5293
4
34
4
-16%+7%+14%
Woodland Assisted Living
-47%
-4%
+5%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
WA 98674
62
No
-
SETTLEMIER, CAROLINE
76.3%
$6,044,751.00
$3,327,068.00
55%
51.00
4.0682
1
19
-
-47%-4%+5%
Emerald Heights
+47%
+39%
-14%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
WA 98052
121
No
-
COMFORT, CRAIG
62.3%
$36,420,906.00
$10,671,940.00
29.3%
53.40
5.8770
2
42
1
+47%+39%-14%
Alderwood Post Acute & Rehabilitation
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Lynnwood
-
No
65
-
-
-
-
-
-
-
-
-
-
-
-
Josephine Caring Community
Type of care:
SNF
AL
Community:
WA 98292
Bed Count:
160
Pets Allowed:
No
Operator:
CHRISTOFERSON, BARBARA
CCN:
505465
Occupancy:
72.5%
Home Revenue:
$20,310,123.00
Payroll Costs:
$10,402,228.00
Payroll %:
51.2%
Avg Residents/Day:
113.70
Overall Rating:
Adj Nurse Hours:
3.4352
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
32
Severe Citations:
1
RN share vs State Avg:
-18%
-18%
Staffing vs State Avg:
-19%
-19%
Occupancy vs State Avg:
0%
Hillcrest Assisted Living
Type of care:
SNF
AL
Community:
WA 98902
Bed Count:
313
Pets Allowed:
No
Operator:
EMMANS, PAUL
CCN:
505409
Occupancy:
82.9%
Home Revenue:
$17,252,683.00
Payroll Costs:
$8,685,952.00
Payroll %:
50.3%
Avg Residents/Day:
53.40
Overall Rating:
Adj Nurse Hours:
4.5293
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
4
Citations:
34
Severe Citations:
4
RN share vs State Avg:
-16%
-16%
Staffing vs State Avg:
+7%
+7%
Occupancy vs State Avg:
+14%
+14%
Woodland Assisted Living
Type of care:
SNF
AL
Community:
WA 98674
Bed Count:
62
Pets Allowed:
No
Operator:
SETTLEMIER, CAROLINE
CCN:
505232
Occupancy:
76.3%
Home Revenue:
$6,044,751.00
Payroll Costs:
$3,327,068.00
Payroll %:
55%
Avg Residents/Day:
51.00
Overall Rating:
Adj Nurse Hours:
4.0682
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
19
RN share vs State Avg:
-47%
-47%
Staffing vs State Avg:
-4%
-4%
Occupancy vs State Avg:
+5%
+5%
Emerald Heights
Type of care:
SNF
AL
Community:
WA 98052
Bed Count:
121
Pets Allowed:
No
Operator:
COMFORT, CRAIG
CCN:
505478
Occupancy:
62.3%
Home Revenue:
$36,420,906.00
Payroll Costs:
$10,671,940.00
Payroll %:
29.3%
Avg Residents/Day:
53.40
Overall Rating:
Adj Nurse Hours:
5.8770
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
42
Severe Citations:
1
RN share vs State Avg:
+47%
+47%
Staffing vs State Avg:
+39%
+39%
Occupancy vs State Avg:
-14%
-14%Places of interest near Emerald Heights
0.3 miles from city center
REDMOND, WA 98052
Calculate Travel Distance to Emerald Heights
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
129
Total Staff
106
Employees
23
Contractors
28,155
Total Hours (Quarter)
43
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 26 | 7.8 | Yes |
| Licensed Practical Nurse | 13 | 8.5 | No |
| Certified Nursing Assistant | 56 | 7.6 | No |
Staff by Category
Administration ⓘ
2 staff
7.3hs shift avg
Nursing Staff ⓘ
97 staff
7.7hs shift avg
Physicians & Practitioners ⓘ
3 staff
8hs shift avg
Therapy Services ⓘ
16 staff
5.9hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
5.2hs shift avg
Dietary Services ⓘ
5 staff
1.9hs shift avg
Other Services ⓘ
3 staff
5.5hs shift avg
Contractor Analysis
5.7%
of total hours from contractors
1,612 contractor hours this quarter
Registered Nurse: 3
Respiratory Therapy Technician: 7
Speech Language Pathologist: 2
Qualified Social Worker: 3
Occupational Therapy Assistant: 1
Medical Director: 1
Diagnostic X-ray Services Staff: 1
Physical Therapy Assistant: 4
Physical Therapy Aide: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 56 | 0 | 56 | 15,821 | 91 | 100% | 7.6 |
| Registered Nurse | 23 | 3 | 26 | 3,461 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 13 | 0 | 13 | 3,134 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,012 | 64 | 70% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 905 | 63 | 69% | 7.9 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 861 | 65 | 71% | 6.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Speech Language Pathologist | 0 | 2 | 2 | 410 | 57 | 63% | 7.1 |
| Occupational Therapy Aide | 1 | 0 | 1 | 389 | 56 | 62% | 6.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 277 | 84 | 92% | 2.2 |
| Qualified Social Worker | 0 | 3 | 3 | 88 | 17 | 19% | 5.2 |
| Dental Services Staff | 1 | 0 | 1 | 86 | 32 | 35% | 2.7 |
| Physical Therapy Aide | 0 | 1 | 1 | 74 | 11 | 12% | 6.7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 53 | 18 | 20% | 2.9 |
| Dietitian | 2 | 0 | 2 | 52 | 52 | 57% | 1 |
| Medical Director | 0 | 1 | 1 | 48 | 12 | 13% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 27 | 27 | 30% | 1 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 18 | 15 | 16% | 1.2 |
Health Inspection History
Inspections
Total health citations
42
Citations per inspection
7
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
37 of 42 citations resulted from standard inspections; and 5 of 42 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Washington averageWashington average: 0.3
Serious Health citations
1
1
41% better than Washington averageWashington average: 1.7
0 critical citations
1 serious citation
41 moderate citations
0 minor citations
Citations history (last 3 years)
Environmental moderate citation
Apr 23, 2025
Corrected
Infection Control moderate citation
Apr 23, 2025
Corrected
Infection Control moderate citation
Apr 23, 2025
Corrected
Nutrition moderate citation
Apr 23, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Part of: Emerald Communities
Resident Census by Payment Source
54
Total Residents
Medicare
7
(13%)
ⓘ
Private Pay/Other
47
(87%)
ⓘ
Programs & Services
Residents' Group
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.4
23% worse than Washington averageWashington average: 10.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.1
15% worse than Washington averageWashington average: 20.9
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
48% worse than Washington averageWashington average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
20.5%
Percent of long-stay residents whose ability to move independently worsened
20.5%
6% better than Washington averageWashington average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.3%
12% worse than Washington averageWashington average: 24.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.8%
Percent of long-stay residents experiencing one or more falls with major injury
5.8%
120% worse than Washington averageWashington average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.5%
Percent of long-stay high risk residents with pressure ulcers
5.5%
11% worse than Washington averageWashington average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.7%
Percent of long-stay residents with a urinary tract infection
1.7%
In line with Washington averageWashington average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.8%
Percent of long-stay residents who lose too much weight
5.8%
In line with Washington averageWashington average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Washington averageWashington average: 16.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
25.3%
Percent of long-stay residents who received an antipsychotic medication
25.3%
75% worse than Washington averageWashington average: 14.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.4%
9% worse than Washington averageWashington average: 96.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.0%
6% worse than Washington averageWashington average: 93.8%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.7%
12% worse than Washington averageWashington average: 88.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Washington averageWashington average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
72.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
72.2%
12% worse than Washington averageWashington average: 82.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$43K
48% lower than Washington averageWashington average: $82K
Number of fines
2
8% more fines than Washington averageWashington average: 1.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Washington averageWashington average: 0.3
Fines amount comparison
Fines amount comparison
This facility
$43K
Washington average
$82K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 11, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 11, 2025
$39K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 4, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 4, 2023
$3K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Emerald Heights based on CMS SNF Cost Reports.
Occupancy Rate
62.3%
↓ 5.9pp vs 2022
Net Income
$19,547,374
↑ ~$24.5M vs 2022
Total Payroll
$13,051,766
↑ ~$1.4M vs 2022
Profit Margin
53.7%
↑ 67.8pp vs 2022
Loading trend charts...
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