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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 1st out of 59 homes in Washington.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 24m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
70% of new residents, usually for short-term rehab.
30% of new residents, often for short stays.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #11 / 62Payroll — state benchmarkedThis home is ranked 11th out of 62 homes in Washington.Shows total annual staff payroll benchmarked to the Washington average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the Washington average: 72.5%In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | WA Average | vs. WA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 13 | 31 | This facility has 58% fewer total deficiencies than a typical Washington nursing home (13 vs. WA avg 31).↓ 58% better |
|
Deficiencies per year
Average deficiencies per year since 2024.
| 6.5 | 15.5 | This facility has 58% fewer deficiencies per year than a typical Washington nursing home (6.5 vs. WA avg 15.5).↓ 58% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 16, 2025, identified deficiencies related to fire safety, including an unsecured kitchen gas stove, propped open fire rated doors, and missing documentation for sprinkler system and fire department connection tests. Earlier inspections showed a pattern of fire safety issues, such as open electrical wiring, door operation problems, and cooking system violations, as well as a substantiated complaint investigation in August 2025 concerning unsafe apartment entry doors that caused resident injuries. Inspectors cited recurring themes around fire safety compliance and facility maintenance, with no fines or enforcement actions listed in the available reports. Most complaints were unsubstantiated except for the apartment door safety issue. The inspection history indicates ongoing challenges with fire safety measures, with no clear improvement trend in recent inspections.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWashington average 7.8
Last Health inspection on Apr 2025
Washington average 48.9
Washington average 6.92
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
37 of 42 citations resulted from standard inspections; and 5 of 42 resulted from complaint investigations.
100% better than Washington averageWashington average: 0.3
1
41% better than Washington averageWashington average: 1.7
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Apr 23, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 23, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 23, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 23, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Emerald Heights is located in REDMOND, Washington.
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0.3 miles from city center
Estimated distance in miles from Redmond's city center to Emerald Heights's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
29% better than Washington averageWashington average ratio: 1.85:1
11% worse than Washington averageWashington average: 8.1 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Total hours from contractors
1,612 contractor hours this quarter
| Certified Nursing Assistant | 56 | 0 | 56 | 15,821 | 91 | 100% | 7.6 |
| Registered Nurse | 23 | 3 | 26 | 3,461 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 13 | 0 | 13 | 3,134 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,012 | 64 | 70% | 8 |
| RN Director of Nursing | 2 | 0 | 2 | 905 | 63 | 69% | 7.9 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 861 | 65 | 71% | 6.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Speech Language Pathologist | 0 | 2 | 2 | 410 | 57 | 63% | 7.1 |
| Occupational Therapy Aide | 1 | 0 | 1 | 389 | 56 | 62% | 6.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 277 | 84 | 92% | 2.2 |
| Qualified Social Worker | 0 | 3 | 3 | 88 | 17 | 19% | 5.2 |
| Dental Services Staff | 1 | 0 | 1 | 86 | 32 | 35% | 2.7 |
| Physical Therapy Aide | 0 | 1 | 1 | 74 | 11 | 12% | 6.7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 53 | 18 | 20% | 2.9 |
| Dietitian | 2 | 0 | 2 | 52 | 52 | 57% | 1 |
| Medical Director | 0 | 1 | 1 | 48 | 12 | 13% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 27 | 27 | 30% | 1 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 18 | 15 | 16% | 1.2 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
54Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.4
23% worse than Washington averageWashington average: 10.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.1
15% worse than Washington averageWashington average: 20.9
Percent of long-stay residents whose need for help with daily activities has increased
24.3%
48% worse than Washington averageWashington average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
20.5%
6% better than Washington averageWashington average: 21.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
27.3%
12% worse than Washington averageWashington average: 24.3%
Percent of long-stay residents experiencing one or more falls with major injury
5.8%
120% worse than Washington averageWashington average: 2.6%
Percent of long-stay high risk residents with pressure ulcers
5.5%
11% worse than Washington averageWashington average: 4.9%
Percent of long-stay residents with a urinary tract infection
1.7%
In line with Washington averageWashington average: 1.7%
Percent of long-stay residents who lose too much weight
5.8%
In line with Washington averageWashington average: 5.8%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Washington averageWashington average: 16.2%
Percent of long-stay residents who received an antipsychotic medication
25.3%
75% worse than Washington averageWashington average: 14.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.4%
9% worse than Washington averageWashington average: 96.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.0%
6% worse than Washington averageWashington average: 93.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.7%
12% worse than Washington averageWashington average: 88.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Washington averageWashington average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
72.2%
12% worse than Washington averageWashington average: 82.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
48% lower than Washington averageWashington average: $82K
8% more fines than Washington averageWashington average: 1.8
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Washington averageWashington average: 0.3
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Apr 11, 2025 · $39K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Apr 11, 2025Last updated: Jan 2026
The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
| Emerald Heights |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Redmond (Downtown) | 74 | 62.3% | -14% | 5.88 | +47% | +39% | 2 | 42 | 7.0 | 1 | 53 | 83 | Craig Comfort | $45.4M | $10.7M | 23.5% | 505478 | ||||
| Alderwood Post Acute & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lynnwood | 113 | 71.4% | -2% | 3.97 | +57% | -6% | 3 | 131 | 8.7 | 5 | 98 | 65 | - | $10.6M | $4.2M | 39.2% | 505319 |
Historical financial and operational data for Emerald Heights based on CMS SNF Cost Reports.
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Emerald Heights is in the Downtown neighborhood of REDMOND.
Emerald Heights has a walk score of 83. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to WA state health department records, Emerald Heights's license number is 994.
Emerald Heights's occupancy is 68%.
Emerald Heights has 74 beds.
Yes — there are 3 photos of Emerald Heights in the photo gallery on this page.
Emerald Heights is located at 10901 176TH CIRCLE NE.
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