Complete Care at Dawnview LLC

Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Fort Ashby, WV

CMS overall rating

1 Diane Drive, Fort Ashby, WV 26719 View map

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Complete Care at Dawnview LLC accepts Medicaid, Medicare, and private pay.

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Complete Care at Dawnview LLC accepts Medicaid, Medicare, and private pay.

Overview of Complete Care at Dawnview

Operated by Complete Care at Dawnview, Complete Care at Dawnview is a 66-bed SNF on Diane Drive in Fort Ashby, West Virginia. Administered by Stephanie Shoemaker, it serves residents through Medicaid, Medicare, and private pay, giving families numerous routes to access care for short-term recovery and longer-term stays. Operating for 28 years, the home typically runs near full capacity at 89 percent occupancy.

Complete Care at Dawnview’s clinical focus is post-acute rehabilitation and skilled care, with specialized programs in cardiac care, neuro and stroke recovery, pulmonary care, bariatric care, and behavioral health support. Such programs mirror a practical orientation toward helping occupants heal post-hospitalization or manage complex medical conditions. The average stay is about 115 days, indicating a blend of residents moving through short-term rehab and those in longer-term care. Total nursing care averages roughly 3 hours 22 minutes per resident day, supported by registered nurses, nurse aides, and licensed practical nurses working 24/7. The home sits in a somewhat walkable part of Fort Ashby, where some errands are within walking reach, though most trips demand transportation.

Some deficiencies over time have been documented by the state inspections, but the facility has worked to address findings, demonstrating substantial compliance on follow-up reviews. The responsiveness to inspection feedback is a vital part of the compliance picture.

An in-person visit by families evaluating the facility offers a good opportunity to see the care units, rehabilitation spaces, and how it manages daily operations and resident support. Respite care exists for families seeking temporary placement, and the range of specialized programs makes the home a grounded choice for people recovering from a cardiac event, stroke, or other condition requiring specialized monitoring and therapy.

Facility Direct Line (304) 298-3602

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 22m per day

vs avg

2 of 6 metrics below state avg

Standout metric Physical Therapist is +75% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	46m per day	▲ 8% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	30m per day	▼ 45% State avg: 55m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 33m per day	▲ 24% State avg: 2h 4m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 23m per day	▲ 6% State avg: 3h 11m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	▲ 75% State avg: 3m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	19m per day	▼ 17% State avg: 23m per day · National avg: 28m per day

Capacity and availability

115 days

66-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

28 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 39 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

89%

Similar to the West Virginia average: 89.9%

Occupied beds

59 / 66

Average occupied beds in West Virginia homes 77 beds

Facility TypeNursing Home (nh)

StatusActive

IssuanceMay 1, 2024

CountyMineral

License Number87

CMS Certification Number515163

AccreditationsGreat Place to Work Certified August 2025 - August 2026, CMS 4 Quality, High 5

Complete Care at Dawnview LLC is legally operated by Complete Care at Dawnview LLC, and administered by Stephanie Shoemaker.

Owner NameComplete Care At Dawnview LLC

Staffing

Key information about the people who lead and staff this community.

ContactMs. Stephanie Shoemaker, Administrator (per BBB, record updated Jun 2026)

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Post-Acute Care

Fax(304) 298-4597

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. WV average

Latest Inspection May 11, 2024

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	WV Average	vs. WV Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	192	249	This facility has 23% fewer total deficiencies than a typical West Virginia assisted living residence (192 vs. WV avg 249).↓ 23% better
Deficiencies per inspection Average deficiencies per inspection.	16	14.6	This facility has 10% more deficiencies per inspection than a typical West Virginia assisted living residence (16 vs. WV avg 14.6).↑ 10% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	WV Average	vs. WV Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	12	17	This facility has had 29% fewer total inspections than the West Virginia average (12 vs. WV avg 17). More inspections can mean more regulatory scrutiny rather than worse care.↓ 29% fewer

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The December 20, 2024 complaint investigation found the facility in substantial compliance with only one deficiency related to resident rights notification, corrected by accepted plans of correction.
The November 6, 2024 annual inspection cited seven deficiencies including failure to revise care plans timely, incomplete abuse investigations, unsafe wheelchair storage, improper food labeling, and unsecured treatment carts.
The facility had multiple substantiated complaints in 2024 involving abuse reporting failures and oxygen deprivation, but subsequent follow-ups showed correction of cited deficiencies and substantial compliance.

Show Inspection Reports

Inspections since 2021

Total health inspections 4

State average N/A

Last Health inspection on Nov 2024

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

35 of 40 citations resulted from standard inspections; 3 of 40 resulted from complaint investigations; and 2 of 40 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 5 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

2 critical citations State average: N/A

0 serious citations State average: N/A

38 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 5 years)

Abuse/Neglect moderate citation Nov 06, 2024

Corrected

Nutrition moderate citation Nov 06, 2024

Corrected

Quality of Care moderate citation Nov 06, 2024

Corrected

Quality of Care moderate citation Nov 06, 2024

Corrected

Total staff 129

Employees 104

Contractors 25

Staff to resident ratio 2.19 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 35

Average shift 7.9 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 25,489

Nursing staff breakdown

10.3 hours

8.8 hours

7.7 hours

Contractor staffing

2,990 contractor hours this quarter

Certified Nursing Assistant: 11 Qualified Social Worker: 4 Licensed Practical Nurse: 3 Respiratory Therapy Technician: 3 Physical Therapy Aide: 2 Speech Language Pathologist: 1 Physical Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	46	11	57	12,768	92	100%	7.7
Licensed Practical Nurse	10	3	13	2,463	92	100%	8.8
Registered Nurse	9	0	9	1,873	92	100%	10.3
Clinical Nurse Specialist	12	0	12	1,871	71	77%	7.9
Nurse Aide in Training	12	0	12	1,375	86	93%	6.4
Other Dietary Services Staff	6	0	6	835	82	89%	7.9
Speech Language Pathologist	0	1	1	512	64	70%	8
Physical Therapy Aide	0	2	2	510	65	71%	7.7
Qualified Social Worker	0	4	4	490	64	70%	7.5
Respiratory Therapy Technician	0	3	3	485	68	74%	6.9
Nurse Practitioner	1	0	1	459	58	63%	7.9
Administrator	1	0	1	452	58	63%	7.8
Physical Therapy Assistant	0	1	1	397	57	62%	7
Dietitian	3	0	3	361	41	45%	8
Mental Health Service Worker	2	0	2	333	48	52%	6.9
RN Director of Nursing	2	0	2	307	40	43%	7.7

57 Certified Nursing Assistant

% of Days 100%

13 Licensed Practical Nurse

% of Days 100%

9 Registered Nurse

% of Days 100%

12 Clinical Nurse Specialist

% of Days 77%

12 Nurse Aide in Training

% of Days 93%

6 Other Dietary Services Staff

% of Days 89%

1 Speech Language Pathologist

% of Days 70%

2 Physical Therapy Aide

% of Days 71%

4 Qualified Social Worker

% of Days 70%

3 Respiratory Therapy Technician

% of Days 74%

1 Nurse Practitioner

% of Days 63%

1 Administrator

% of Days 63%

1 Physical Therapy Assistant

% of Days 62%

3 Dietitian

% of Days 45%

2 Mental Health Service Worker

% of Days 52%

2 RN Director of Nursing

% of Days 43%

View All Staffing Data

Total fines amount $46K

14% lower than State average

State average: $54K

Number of fines 2

30% more fines than State average

State average: 1.5

Payment Denials 0

100% fewer payment denials than State average

State average: 0.0

Fines amount comparison

This facility $46K

State average $54K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Apr 10, 2024 · $43K

Civil Money Penalty Apr 10, 2024

$43K

Last updated: Jan 2026

High-risk clinical events score 15.2

34% worse than State average

State average: 11.3

Functional decline score 32.0

52% worse than State average

State average: 21.1

Long-stay resident measures

Average State avg: 3.2

Need for Help with Daily Activities Increased 27.5%

46% worse than State average

State average: 18.9%

Walking Ability Worsened 35.2%

62% worse than State average

State average: 21.8%

Low Risk Residents with Bowel/Bladder Incontinence 33.3%

47% worse than State average

State average: 22.6%

Falls with Major Injury 3.6%

21% better than State average

State average: 4.5%

High Risk Residents with Pressure Ulcers 2.9%

41% better than State average

State average: 4.9%

Urinary Tract Infection 0.5%

73% better than State average

State average: 2.0%

Lost Too Much Weight 6.6%

In line with State average

State average: 6.6%

Depressive Symptoms 21.4%

249% worse than State average

State average: 6.1%

Antipsychotic Use 14.0%

6% worse than State average

State average: 13.2%

Pneumococcal Vaccine 99.0%

In line with State average

State average: 96.8%

Influenza Vaccine 100.0%

In line with State average

State average: 97.6%

Hospitalizations per 1,000 days 1.60

14% better than State average

State average: 1.86

ED visits per 1,000 days 2.16

13% worse than State average

State average: 1.92

Short-stay resident measures

Significantly above average State avg: 2.0

Pneumococcal Vaccine 78.0%

In line with State average

State average: 78.6%

Antipsychotic medication increase 0.0%

100% better than State average

State average: 1.0%

Influenza Vaccine 82.6%

In line with State average

State average: 79.4%

Re-hospitalized after SNF stay 19.4%

16% better than State average

State average: 23.0%

Emergency department visits 8.8%

29% better than State average

State average: 12.4%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 66.7%

24% better than State average

State average: 53.7%

Successful return to home or community 53.1%

5% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

57% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

22% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

22% of new residents, often for long-term daily care.

Typical stay 1 years

Total residents 59

Medicare

18.6% of residents

Medicaid

76.3% of residents

Private pay or other

5.1% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Complete Care at Dawnview LLC from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 83.6% ↑ 1.6pp vs 2022

Net Patient Income $1.6M ↓ ~$438.1K vs 2022

Payroll Costs $2.6M ↑ ~$159.8K vs 2022

Operating Margin 15.2% ↓ 5.4pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	96.3%	95.5%	91.8%	96.8%	96.1%	95.8%	94.9%	95.2%	94.7%	90.5%	83.7%	82.0%	83.6%
Beds	66	66	66	66	66	66	66	66	66	66	66	66	66
Net Income	$127,824	-$458,535	-$511,155	-$325,256	-$371,337	-$785,206	-$610,817	-$391,814	-$2,048,317	-$410,925	-$1,698,106	$2,002,352	$1,564,222
Gross Revenue	$5,481,999	$8,084,030	$8,671,357	$9,184,612	$4,549,784	$9,609,283	$9,913,173	$10,480,493	$11,168,489	$11,113,789	$9,194,092	$10,329,064	$10,743,645
Operating Expenses	$5,199,631	$7,874,735	$7,843,830	$7,879,229	$3,982,942	$8,106,949	$7,992,244	$7,632,808	$9,328,816	$8,596,489	$8,872,382	$7,682,594	$8,695,643
Net Patient Income	$126,639	-$460,955	-$511,553	-$325,517	-$371,337	-$785,206	-$610,817	-$392,116	-$2,048,836	-$411,192	-$1,698,106	$1,999,710	$1,561,648
Net Patient Revenue	$5,326,270	$7,413,780	$7,332,277	$7,553,712	$3,611,605	$7,321,743	$7,381,427	$7,240,692	$7,279,980	$8,185,297	$7,174,276	$9,682,304	$10,257,291
Payroll Costs	$2,014,401	$2,649,136	$2,533,744	$2,639,674	$1,277,531	$2,595,633	$2,349,122	$1,992,685	$1,731,430	$1,929,764	$2,188,448	$2,402,600	$2,562,422
Operating Margin %	2.4%	-6.2%	-7.0%	-4.3%	-10.3%	-10.7%	-8.3%	-5.4%	-28.1%	-5.0%	-23.7%	20.7%	15.2%
Medicare %	10.5%	14.2%	15.2%	8.9%	9.2%	11.5%	10.8%	9.2%	14.3%	14.2%	16.0%	21.9%	16.7%
Medicaid %	78.1%	75.7%	80.3%	88.8%	86.7%	83.5%	81.1%	86.2%	80.9%	80.5%	80.3%	70.2%	76.4%
Private %	11.4%	10.1%	4.5%	2.3%	4.2%	4.9%	8.2%	4.6%	4.8%	5.2%	3.7%	7.9%	6.9%
Net Patient Revenue/Day	$305	$322	$332	$324	$315	$316	$323	$316	$319	$374	$388	$490	$510
Cost/Day	$297	$342	$355	$338	$347	$350	$350	$333	$409	$393	$479	$389	$432
Avg Length of Stay	174.8 days	136.1 days	128.6 days	288.0 days	229.7 days	241.1 days	217.7 days	212.3 days	163.0 days	141.1 days	128.5 days	115.5 days	115.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$10.3M

Net patient income

$1.6M

For-profit Operated by a single business entity.

Net patient revenue

$10.3M

Net patient income

$1.6M

Other income

$2.6K

Payroll costs

$2.6M 25% of net patient revenue

Other operating costs

$6.1M

Total costs

$8.7M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (57% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 57%

Private pay 22%

Medicaid 22%

Coverage residents most often leave under.

Medicare 30%

Private pay 19%

Medicaid 51%

0.0 miles from city center Estimated distance in miles from Fort Ashby's city center to Complete Care at Dawnview LLC's address, calculated via Google Maps.

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The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.


Edgewood Summit	NH AL IL MC RESC SNF	Charleston (Edgewood)	-	42	-	10	1 Bed / 2 Bed
Serra Village	NH AL IL SNF	Weirton (Chestnut Hill)	-	137	-	31	-
Fairhaven Opco	NH AL HOS RESC SNF	Huntington (Central City)	-	41	-	63	-
Valley Center	NH HOS PC RC SNF	South Charleston (Rock Lake Village)	-	119	-	5	-
Complete Care at Dawnview LLC	NH HOS PC RC SNF	Fort Ashby	-	66	A+	39	-

Nursing Home Explorer

Is Complete Care at Dawnview LLC in a walkable area?

Complete Care at Dawnview LLC has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Complete Care at Dawnview LLC?

According to WV state health department records, Complete Care at Dawnview LLC's license number is 87.

What is the occupancy rate at Complete Care at Dawnview LLC?

Complete Care at Dawnview LLC's occupancy is 89%.

Does Complete Care at Dawnview LLC operate as a for-profit or non-profit?

Complete Care at Dawnview LLC is registered as a for-profit in WV.

Who is the administrator of Complete Care at Dawnview LLC?

Stephanie Shoemaker is the administrator of Complete Care at Dawnview LLC.

How many beds does Complete Care at Dawnview LLC have?

Complete Care at Dawnview LLC has 66 beds.

Are there photos of Complete Care at Dawnview LLC?

Yes — there is 1 photo of Complete Care at Dawnview LLC in the photo gallery on this page.

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Complete Care at Dawnview LLC

Overview of Complete Care at Dawnview

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Staffing

Leadership

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Contact Information

Amenities & Lifestyle

Contact Complete Care at Dawnview LLC

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2021

Breakdown of citation severity (last 5 years)

Citations history (last 5 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

57 Certified Nursing Assistant

13 Licensed Practical Nurse

9 Registered Nurse

12 Clinical Nurse Specialist

12 Nurse Aide in Training

6 Other Dietary Services Staff

1 Speech Language Pathologist

2 Physical Therapy Aide

4 Qualified Social Worker

3 Respiratory Therapy Technician

1 Nurse Practitioner

1 Administrator

1 Physical Therapy Assistant

3 Dietitian

2 Mental Health Service Worker

2 RN Director of Nursing

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

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