Total health inspections
2
Louisiana average 6.5
Last Health inspection on Mar 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Memory Care in Shreveport
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Manor Stratmore Nursing & Rehabilitation Center
Memory Care in Shreveport
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Manor Stratmore Nursing & Rehabilitation Center
Overview of Heritage Manor Stratmore Nursing & Rehabilitation Center
Situated along Stratmore Drive, Louisiana, Heritage Manor Nursing & Rehabilitation Center is an ideal partner in providing gold standard memory care with skilled nursing to those with conditions that impact memory like Alzheimer’s and dementia. With expert staff on call 24 hours a day specializing in memory care services, and individualized treatment approaches tailored to each resident, Heritage Manor makes the transition from home to professional care, worry-free. Facilities include graceful private and Medicaid rooms, harping on the benefits these give towards a sense of home, privacy and control, delicious dietician-curated meals, a fully-equipped gym, a relaxing spa, and a movie theater.
Emphasizing the need for mental, physical, and emotional stimulation for residents, activities at Heritage Manor foster interest development such as art and crafts sessions, evening puzzles, and monthly parties, while community outings keep things exciting but safe for everyone. Family members are also welcome to join in on social events, ensuring that your loved one receives the support they deserve, in full-force.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
142
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
84.2%
Residents per day (avg)
129
Occupancy rate
84.2%
Residents per day (avg)
129
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
58% of new residents, usually for short-term rehab.
Typical stay
3 - 4 months
Private pay
28% of new residents, often for short stays.
Typical stay
1 years
Medicaid
14% of new residents, often for long-term daily care.
Typical stay
4 - 5 years
Finances and operations
Privately-owned community
Home revenue
$10.9M
Profit
$1.2M
Privately-owned community
Home revenue
$10.9M
Profit
$1.2M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$9.7M
20 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 11 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
AccreditationsLouisiana Nursing Home Association, Shreveport Chamber of Commerce, Alzheimer’s Association, Community Health Education Network, Northwest Louisiana Association for Senior Living
Staffing
Key information about the people who lead and staff this community.
ContactCatherine Day, Administrator
Rehabilitation Services
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Rehabilitation
Hospice Care
Recreational And Therapeutic Activities
24/7 On-Site Staffing
Beautiful Common Areas
State-Of-The-Art Rehabilitation Gym
Hydrotherapy Spa Rooms
Beautiful Landscaped Gardens
Private And Semi-Private Rooms
Transportation To Medical Appointments
Community Outings
Religious Services
Beauty Salon And Barbershop
Dietitian-Approved Meals
Cable Television Access
Wifi Access
Laundry Services
Housekeeping And Maintenance
Library
Movie Theater
Chapel
Specific ProgramsSkilled Nursing, Wound Care, Long-term Care, Memory Care, Hospice Care, Rehabilitation, Short-term Rehabilitation, Activities, Tours, Admissions.
Religious ServicesYes
Food DescriptionDietitian-approved meals served in a clean and comfortable dining room.
Types of Care at Heritage Manor Stratmore Nursing & Rehabilitation Center
Skilled Nursing
Memory Care
Hospice Care
Health Inspection History
Inspections
Total health citations
6
Louisiana average 25.7
Citations per inspection
3
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 6 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Louisiana averageLouisiana average: 1.1
Serious Health citations
0
0
100% better than Louisiana averageLouisiana average: 0.5
0 critical citations
0 serious citations
6 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 06, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 06, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Jan 11, 2023
Issues related to the availability and quality of nursing staff and the care they provide.
Jan 11, 2023
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jan 11, 2023
Issues related to food quality, meal service, and resident's nutritional needs.
Jan 11, 2023
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jan 11, 2023
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Jan 11, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Memory Care around Shreveport The information below is reported by the Louisiana Department of Health, Health Standards Section.
Filter by care type
Heritage Manor Stratmore Nursing & Rehabilitation Center
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Shreveport (Springlake, University Terrace)
142
No
11
-
20
A+
Southern Hills Healthcare and Rehabilitation
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Shreveport (Hyde Park, Brookwood, Southern Hills)
101
No
34
-
-
-
Southern Oaks Nursing & Rehabilitation Center, LLC
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Shreveport (Highland, Stoner Hill)
61
No
44
-
-
-
Places of interest near Heritage Manor Stratmore Nursing & Rehabilitation Center
10.8 miles from city center — 1.28 miles to nearest hospital (CHRISTUS Highland Medical Center)
Calculate Travel Distance to Heritage Manor Stratmore Nursing & Rehabilitation Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
159
Employees
112
Contractors
47
Staff to resident ratio
1.26:1
19% worse than Louisiana averageLouisiana average ratio: 1.56:1
Avg staff/day
60
Average shift
8 hours
0% compared with Louisiana averageLouisiana average: 8.2 hours
Total staff hours (quarter)
43,926
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
8
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
41
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
75
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
10.1%
4,428 contractor hours this quarter
Licensed Practical Nurse: 14
Speech Language Pathologist: 7
Physical Therapy Aide: 7
Respiratory Therapy Technician: 6
Physical Therapy Assistant: 4
Qualified Social Worker: 2
Medical Director: 2
Therapeutic Recreation Specialist: 1
Feeding Assistant: 1
Clinical Nurse Specialist: 1
Other Physician: 1
RN Director of Nursing: 1
Staff by category
| Certified Nursing Assistant | 75 | 0 | 75 | 25,237 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 27 | 14 | 41 | 12,405 | 91 | 100% | 8.8 |
| Registered Nurse | 8 | 0 | 8 | 1,289 | 90 | 99% | 6.3 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,080 | 74 | 81% | 6.9 |
| Speech Language Pathologist | 0 | 7 | 7 | 818 | 70 | 77% | 5.8 |
| Qualified Social Worker | 0 | 2 | 2 | 485 | 66 | 73% | 6.7 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 472 | 62 | 68% | 7.6 |
| Physical Therapy Assistant | 0 | 4 | 4 | 461 | 72 | 79% | 5.9 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Administrator | 1 | 0 | 1 | 444 | 56 | 62% | 7.9 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 399 | 69 | 76% | 4.3 |
| Feeding Assistant | 0 | 1 | 1 | 264 | 63 | 69% | 4.2 |
| Clinical Nurse Specialist | 0 | 1 | 1 | 46 | 8 | 9% | 5.8 |
| Medical Director | 0 | 2 | 2 | 41 | 13 | 14% | 3.2 |
| Other Physician | 0 | 1 | 1 | 22 | 12 | 13% | 1.8 |
| RN Director of Nursing | 0 | 1 | 1 | 9 | 1 | 1% | 8.5 |
75 Certified Nursing Assistant
% of Days
100%
41 Licensed Practical Nurse
% of Days
100%
8 Registered Nurse
% of Days
99%
7 Physical Therapy Aide
% of Days
81%
7 Speech Language Pathologist
% of Days
77%
2 Qualified Social Worker
% of Days
73%
1 Therapeutic Recreation Specialist
% of Days
68%
4 Physical Therapy Assistant
% of Days
79%
1 Nurse Practitioner
% of Days
63%
1 Administrator
% of Days
62%
6 Respiratory Therapy Technician
% of Days
76%
1 Feeding Assistant
% of Days
69%
1 Clinical Nurse Specialist
% of Days
9%
2 Medical Director
% of Days
14%
1 Other Physician
% of Days
13%
1 RN Director of Nursing
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
126 residents
Residents by payment source
Medicare
13 residents (10.3%)
Medicaid
94 residents (74.6%)
Private pay or other
19 residents (15.1%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.3
12% better than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.0
12% better than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.7%
Percent of long-stay residents whose need for help with daily activities has increased
22.7%
10% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.2%
Percent of long-stay residents whose ability to move independently worsened
15.2%
35% better than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.1%
6% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
Percent of long-stay residents experiencing one or more falls with major injury
2.3%
32% better than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.3%
Percent of long-stay high risk residents with pressure ulcers
6.3%
In line with Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.0%
Percent of long-stay residents with a urinary tract infection
2.0%
26% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.2%
Percent of long-stay residents who lose too much weight
5.2%
In line with Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.6%
Percent of long-stay residents who received an antipsychotic medication
20.6%
In line with Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
9% better than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
5% better than Louisiana averageLouisiana average: 94.9%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.81
Number of hospitalizations per 1,000 long-stay resident days.
1.81
31% better than Louisiana averageLouisiana average: 2.61
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.51
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.51
45% better than Louisiana averageLouisiana average: 2.77
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.5%
18% better than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
66% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.1%
25% better than Louisiana averageLouisiana average: 76.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.2%
38% better than Louisiana averageLouisiana average: 27.8%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
11.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.7%
20% better than Louisiana averageLouisiana average: 14.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
Percentage of SNF residents who experience falls with major injury during their stay.
2.1%
170% worse than Louisiana averageLouisiana average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
85.3%
Percentage of residents at or above expected ability to care for themselves at discharge.
85.3%
59% better than Louisiana averageLouisiana average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
38.8%
Rate of successful return to home or community from a skilled nursing facility.
38.8%
23% worse than Louisiana averageLouisiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Heritage Manor Stratmore Nursing & Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
84.2%
↑ 0.5pp vs 2022
Net Income
$1.2M
↑ ~$302.9K vs 2022
Total Payroll
$7.3M
↑ ~$643.3K vs 2022
Profit Margin
10.8%
↑ 2.5pp vs 2022
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