Willows of Richmond

Q: Who is the Director of Nursing at Willows of Richmond?

Tanika Shoemaker is the Director of Nursing at Willows of Richmond.

Q: Is Willows of Richmond in a walkable area?

Willows of Richmond has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the license number of Willows of Richmond?

According to IN state health department records, Willows of Richmond's license number is 25-000133-1.

Q: When does Willows of Richmond's license expire?

According to IN state health department records, Willows of Richmond's license expires on December 31, 2026.

Q: What is the occupancy rate at Willows of Richmond?

Willows of Richmond's occupancy is 59%.

Q: Are pets allowed at Willows of Richmond?

No, Willows of Richmond has a no-pet policy.

Nursing Home, Adult Day Care, Respite Care & Skilled Nursing · Richmond, IN

CMS overall rating

2070 Chester Blvd, Richmond, IN 47374 View map

Calculator: See prices in your area

Willows of Richmond accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Willows of Richmond accepts Medicare, Medicaid, and private pay.

Overview of Willows of Richmond

Managed by Henry County Memorial Hospital, Willows of Richmond is an 87-bed nursing home that provides a combination of short-term rehabilitation, long-term care, memory support, and respite care. The property relies on a mixed payer base where Medicaid represents 86.5% of overall operational revenue, while short-stay Medicare admissions account for 54% of incoming client volume. Financial records reflect notable business challenges, marked by a low 59% building occupancy rate that falls 16% short of the Indiana average, though the business maintained a positive 6.9% profit margin while routing 55.2% of its revenue back into employee payroll.

State regulatory databases document persistent environmental and clinical oversight issues alongside below-average everyday care hours. Total direct nursing time averages 3 hours and 3 minutes per resident daily, running 14% beneath the state baseline, with registered nurse hours trailing standard norms by 45%. Over a three-year tracking window, the property compiled 28 total deficiencies, featuring zero federal financial fines but multiple substantiated complaints.

A May 2025 health inspection flagged five specific compliance failures, including a lack of bedside fluids, a missing oxygen order, a missed medication allergy record, and dirty kitchen surfaces. Earlier state inspections documented structural sprinkler gaps, emergency exit door locking problems, and past cockroach infestations across the resident rooms and kitchen area. Clinical charts echo these structural strains, showing that long-stay resident depression, major injury falls, and physical functional decline all trend significantly worse than state averages, while short-term community discharge success tracks 28% below the state baseline.

Interested individuals evaluating area long-term Medicaid options or brief post-acute recovery stays can examine these public health records to weigh the facility’s day-to-day conditions. The official records display a low-occupancy care setting with thin nurse coverage, ongoing building sanitation workloads, and below-average physical rehabilitation scores.

Facility Direct Line (765) 962-3543 info.richmond@willowshealthcare.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Indiana state averages

Total nursing care / resident

3h 3m per day

This facility Indiana avg (3h 26m per day)

vs Indiana avg

-11%

5 of 6 metrics below state avg

Standout metric LPN / LVN is +22% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	19m per day	▼ 54% State avg: 40m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	56m per day	▲ 22% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 2m per day	▼ 11% State avg: 2h 16m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 33m per day	▼ 21% State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 30% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	19m per day	▼ 30% State avg: 27m per day · National avg: 28m per day

Capacity and availability

240 days

87-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 76 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

59%

Lower than the Indiana average: 68.1%

Occupied beds

51 / 87

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Dually Certified

StatusActive

IssuanceJanuary 1, 2025

ExpirationDecember 31, 2026

License Number25-000133-1

CMS Certification Number155022

Willows of Richmond is legally operated by Henry County Memorial Hospital, and administered by Merry Goodwin.

Profit StatusGovernment

SNF/NF (Combined)

87 units

Total beds

87 units

Staffing

Key information about the people who lead and staff this community.

Medical DirectorHarold Edmiston

Director of NursingTanika Shoemaker

Rehabilitation Services

Respite Care

Short-Term Rehab

Therapies

Fax(765) 935-5060

Pets not allowed

Since 2023 · 3 years of data 49 deficiencies 4 complaints 20 inspections

Inspection Score

7 points below the Indiana average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Indiana state average

Overall vs. IN average

Latest Inspection October 15, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	49	36	This facility has 36% more total deficiencies than a typical Indiana assisted living residence (49 vs. IN avg 36).↑ 36% worse Rank #215 / 317 Total deficiencies — State benchmarked This home is ranked 215th out of 317 homes in Indiana for Deficiencies. Shows this facility's deficiencies compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Deficiencies per year Average deficiencies per year since 2023.	16.3	12	This facility has 36% more deficiencies per year than a typical Indiana assisted living residence (16.3 vs. IN avg 12).↑ 36% worse
Deficiencies per inspection Average deficiencies per inspection.	2.5	1.9	This facility has 32% more deficiencies per inspection than a typical Indiana assisted living residence (2.5 vs. IN avg 1.9).↑ 32% worse Rank #240 / 317 Deficiencies per inspection — State benchmarked This home is ranked 240th out of 317 homes in Indiana for Deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	20	19	This facility has had 5% more total visits than the Indiana average (20 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↑ 5% more
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	9	7	This facility has 29% more inspections with deficiencies than a typical Indiana assisted living residence (9 vs. IN avg 7).↑ 29% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	45%	37%	This facility has 8 percentage points higher inspection deficiency rate than a typical Indiana assisted living residence (45% vs. IN avg 37%).↑ 8% worse
Inspections Routine, scheduled inspections conducted by state regulators.	10	13	This facility has 23% fewer inspections than a typical Indiana assisted living residence (10 vs. IN avg 13).↓ 23% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	IN Average	vs. IN Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	4	5	This facility has 20% fewer total complaints than a typical Indiana assisted living residence (4 vs. IN avg 5).↓ 20% better Rank #128 / 293 Total complaints — State benchmarked This home is ranked 128th out of 293 homes in Indiana for Total complaints. Shows this facility's total complaints compared to the Indiana average among 293 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2023.	1.3	1.7	This facility has 24% fewer complaints per year than a typical Indiana assisted living residence (1.3 vs. IN avg 1.7).↓ 24% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

May 30, 2025 annual inspection found 5 deficiencies including failure to provide bedside fluids, eating assistance, timely allergy response, oxygen orders, and kitchen sanitation issues.
January 2, 2025 complaint investigation substantiated a medication error with alprazolam dosing after hospital readmission causing health complications.
Multiple complaint investigations from March 2024 through May 2025 found no deficiencies related to allegations or were resolved through paper compliance reviews.

Show Inspection Reports

Inspections since 2023

Total health inspections 7

Indiana average 6

Last Health inspection on Oct 2025

Total health citations

Indiana average 25

Citations per inspection

Indiana average 4.12

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

14 of 21 citations resulted from standard inspections; and 7 of 21 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)

Critical health citations

100% better than Indiana average

Indiana average: 0.2

Serious health citations

100% better than Indiana average

Indiana average: 0.6

0 critical citations Indiana average: 0.2

0 serious citations Indiana average: 0.6

21 moderate citations Indiana average: 23.8

0 minor citations Indiana average: 0.4

Citations history (last 3 years)

Resident Rights moderate citation Oct 15, 2025

Corrected

Environmental moderate citation May 30, 2025

Corrected

Quality of Care moderate citation May 30, 2025

Corrected

Quality of Care moderate citation May 30, 2025

Corrected

Total staff 81

Employees 77

Contractors 4

Staff to resident ratio 1.59 : 1

1588135% more staff per resident than Indiana average

Avg staff/day 34

Average shift 7.2 hours

6% worse than Indiana average

Total staff hours (quarter) 22,567

Nursing staff breakdown

10 hours

9.5 hours

6.8 hours

Contractor staffing

402 contractor hours this quarter

Medical Director: 1 Mental Health Service Worker: 1 Occupational Therapy Assistant: 1 Occupational Therapy Aide: 1

Staff by category


Certified Nursing Assistant	39	0	39	10,172	92	100%	6.8
Licensed Practical Nurse	10	0	10	4,697	92	100%	9.5
Other Dietary Services Staff	3	0	3	1,426	92	100%	7.3
Medication Aide/Technician	2	0	2	1,086	82	89%	7.7
Registered Nurse	4	0	4	973	63	68%	10
Nurse Practitioner	1	0	1	736	92	100%	8
Physical Therapy Aide	5	0	5	720	70	76%	4.3
Mental Health Service Worker	2	1	3	512	60	65%	7.6
Dietitian	1	0	1	506	64	70%	7.9
Administrator	1	0	1	488	61	66%	8
RN Director of Nursing	1	0	1	486	63	68%	7.7
Respiratory Therapy Technician	2	0	2	258	62	67%	4
Medical Director	0	1	1	212	53	58%	4
Physical Therapy Assistant	2	0	2	84	37	40%	2.2
Occupational Therapy Aide	0	1	1	71	20	22%	3.5
Qualified Social Worker	1	0	1	53	31	34%	1.7
Occupational Therapy Assistant	0	1	1	44	9	10%	4.9
Speech Language Pathologist	2	0	2	36	12	13%	3
Clinical Nurse Specialist	1	0	1	10	2	2%	5

39 Certified Nursing Assistant

% of Days 100%

10 Licensed Practical Nurse

% of Days 100%

3 Other Dietary Services Staff

% of Days 100%

2 Medication Aide/Technician

% of Days 89%

4 Registered Nurse

% of Days 68%

1 Nurse Practitioner

% of Days 100%

5 Physical Therapy Aide

% of Days 76%

3 Mental Health Service Worker

% of Days 65%

1 Dietitian

% of Days 70%

1 Administrator

% of Days 66%

1 RN Director of Nursing

% of Days 68%

2 Respiratory Therapy Technician

% of Days 67%

1 Medical Director

% of Days 58%

2 Physical Therapy Assistant

% of Days 40%

1 Occupational Therapy Aide

% of Days 22%

1 Qualified Social Worker

% of Days 34%

1 Occupational Therapy Assistant

% of Days 10%

2 Speech Language Pathologist

% of Days 13%

1 Clinical Nurse Specialist

% of Days 2%

View All Staffing Data in Richmond

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 19.9

148% worse than Indiana average

Indiana average: 8.0

Functional decline score 33.1

94% worse than Indiana average

Indiana average: 17.1

Long-stay resident measures

Below average Indiana avg: 4.1

Need for Help with Daily Activities Increased 40.6%

237% worse than Indiana average

Indiana average: 12.0%

Walking Ability Worsened 38.8%

170% worse than Indiana average

Indiana average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 19.9%

19% better than Indiana average

Indiana average: 24.6%

Falls with Major Injury 8.2%

111% worse than Indiana average

Indiana average: 3.9%

High Risk Residents with Pressure Ulcers 4.9%

13% worse than Indiana average

Indiana average: 4.4%

Urinary Tract Infection 0.0%

100% better than Indiana average

Indiana average: 1.2%

Lost Too Much Weight 6.9%

21% worse than Indiana average

Indiana average: 5.7%

Depressive Symptoms 78.3%

225% worse than Indiana average

Indiana average: 24.1%

Antipsychotic Use 18.7%

50% worse than Indiana average

Indiana average: 12.4%

Pneumococcal Vaccine 100.0%

7% better than Indiana average

Indiana average: 93.7%

Influenza Vaccine 100.0%

5% better than Indiana average

Indiana average: 95.4%

Hospitalizations per 1,000 days 2.17

36% worse than Indiana average

Indiana average: 1.60

ED visits per 1,000 days 1.00

32% better than Indiana average

Indiana average: 1.48

Short-stay resident measures

Below average Indiana avg: 2.9

Pneumococcal Vaccine 100.0%

22% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase 1.6%

17% worse than Indiana average

Indiana average: 1.4%

Influenza Vaccine 93.0%

18% better than Indiana average

Indiana average: 79.0%

Re-hospitalized after SNF stay 32.5%

45% worse than Indiana average

Indiana average: 22.4%

Emergency department visits 7.4%

30% better than Indiana average

Indiana average: 10.5%

Falls with major injury 0.0%

100% better than Indiana average

Indiana average: 0.8%

Breakdown by payment type

Medicare

54% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

9% of new residents, often for short stays.

Typical stay 7 - 8 months

Medicaid

37% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 51

Medicare

2% of residents

Medicaid

84.3% of residents

Private pay or other

13.7% of residents

Financial Trends

Historical financial and operational data for Willows of Richmond from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 53.0% ↑ 2.1pp vs 2022

Net Patient Income -$490.0K ↑ ~$1.3M vs 2022

Payroll Costs $2.6M ↑ ~$424.3K vs 2022

Operating Margin -10.6% ↑ 34.8pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	57.5%	56.4%	55.4%	61.6%	74.8%	79.2%	79.4%	78.5%	75.5%	72.2%	53.4%	50.9%	53.0%
Beds	87	87	87	87	87	87	87	87	87	87	87	87	87
Net Income	-$52,762	$519,462	$502,322	$413,410	$382,811	$599,892	$816,433	$923,623	$1,020,870	$1,062,873	$744,072	$483,164	$289,406
Gross Revenue	$3,623,408	$3,738,402	$3,789,798	$4,333,156	$5,287,814	$5,768,775	$5,621,332	$5,652,272	$5,446,376	$5,188,021	$3,925,304	$3,862,237	$4,171,576
Operating Expenses	$3,781,636	$3,892,770	$3,737,578	$4,345,693	$5,494,784	$5,687,442	$5,421,638	$5,458,589	$5,993,949	$6,881,925	$6,739,770	$5,783,662	$5,099,075
Net Patient Income	-$356,319	-$368,911	-$355,680	-$419,873	-$496,967	-$605,091	-$827,973	-$935,992	-$1,049,195	-$1,712,431	-$2,657,520	-$1,806,788	-$490,039
Net Patient Revenue	$3,425,317	$3,523,859	$3,381,898	$3,925,820	$4,997,817	$5,082,351	$4,593,665	$4,522,597	$4,944,754	$5,169,494	$4,082,250	$3,976,874	$4,609,036
Payroll Costs	$1,722,182	$1,686,462	$1,830,074	$1,785,455	$1,942,369	$2,134,498	$2,209,426	$2,274,189	$2,230,107	$2,367,011	$2,324,051	$2,177,553	$2,601,855
Operating Margin %	-10.4%	-10.5%	-10.5%	-10.7%	-9.9%	-11.9%	-18.0%	-20.7%	-21.2%	-33.1%	-65.1%	-45.4%	-10.6%
Medicare %	12.1%	8.5%	8.4%	6.4%	7.9%	8.6%	5.5%	5.0%	6.3%	6.6%	8.3%	6.3%	7.2%
Medicaid %	67.9%	75.0%	77.1%	73.4%	70.2%	72.8%	85.7%	87.5%	88.0%	86.0%	83.1%	86.2%	86.5%
Private %	20.0%	16.5%	14.4%	20.2%	21.8%	18.7%	8.8%	7.5%	5.7%	7.4%	8.6%	7.5%	6.3%
Net Patient Revenue/Day	$187	$196	$192	$201	$210	$202	$182	$181	$206	$225	$241	$246	$274
Cost/Day	$207	$217	$213	$222	$231	$226	$215	$219	$250	$299	$397	$358	$303
Avg Length of Stay	231.3 days	268.0 days	125.6 days	201.8 days	371.1 days	277.0 days	381.8 days	356.1 days	399.6 days	459.8 days	530.0 days	735.0 days	240.4 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$4.6M

Net patient income

-$490.0K

Government Operated by federal authorities.

Net patient revenue

$4.6M

Net patient income

-$490.0K

Other income

$779.4K

Payroll costs

$2.6M 56.5% of net patient revenue

Other operating costs

$2.5M

Total costs

$5.1M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (54% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 54%

Private pay 9%

Medicaid 37%

Coverage residents most often leave under.

Medicare 37%

Private pay 10%

Medicaid 53%

0.4 miles from city center Estimated distance in miles from Richmond's city center to Willows of Richmond's address, calculated via Google Maps.

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Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled

General Indiana resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Requires level-of-care determination.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home health services

CHOICE Program

Indiana CHOICE

Age 60+

General Indiana resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $10,000 individual

Limited funding; regional variation.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+

General or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~50 facilities statewide; per diem rate set by FSSA.

Benefits

Room/board Laundry Minimal care coordination (~$20-$50/day subsidy)

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled

General Indiana resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).

Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.

Asset Limits Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General Indiana resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand statewide.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Who is the Director of Nursing at Willows of Richmond?

Tanika Shoemaker is the Director of Nursing at Willows of Richmond.

Who is the owner of Willows of Richmond?

Willows of Richmond is legally operated by Henry County Memorial Hospital, and administered by Merry Goodwin.

Is Willows of Richmond in a walkable area?

Willows of Richmond has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Willows of Richmond?

According to IN state health department records, Willows of Richmond's license number is 25-000133-1.

When does Willows of Richmond's license expire?

According to IN state health department records, Willows of Richmond's license expires on December 31, 2026.

What is the occupancy rate at Willows of Richmond?

Willows of Richmond's occupancy is 59%.

Are pets allowed at Willows of Richmond?

No, Willows of Richmond has a no-pet policy.

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Willows of Richmond

Overview of Willows of Richmond

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Therapy & Rehabilitation

Additional Services

Contact Information

Additional Policies & Features

Contact Willows of Richmond

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

39 Certified Nursing Assistant

10 Licensed Practical Nurse

3 Other Dietary Services Staff

2 Medication Aide/Technician

4 Registered Nurse

1 Nurse Practitioner

5 Physical Therapy Aide

3 Mental Health Service Worker

1 Dietitian

1 Administrator

1 RN Director of Nursing

2 Respiratory Therapy Technician

1 Medical Director

2 Physical Therapy Assistant

1 Occupational Therapy Aide

1 Qualified Social Worker

1 Occupational Therapy Assistant

2 Speech Language Pathologist

1 Clinical Nurse Specialist

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near Willows of Richmond

Calculate Travel Distance to Willows of Richmond

Financial Assistance for Assisted Living in Indiana

Aged and Disabled Waiver

CHOICE Program

Residential Care Assistance Program (RCAP)

Medicare Savings Program (MSP)

National Family Caregiver Support Program (NFCSP) Respite

VA Aid and Attendance (A&A) and Housebound Benefits

Financial Assistance for
Assisted Living in Indiana