Elcor Nursing and Rehabilitation Center

Overview of Elcor Nursing and Rehabilitation Center

Elcor Nursing and Rehabilitation Center is a 305-bed for-profit skilled nursing facility in Horseheads, Chemung County, established in 1965. It provides skilled nursing, short-term rehabilitation, long-term care, memory care for dementia and Alzheimer’s, and independent living across three adjoined buildings. Medicare and Medicaid certified with 86.9 percent occupancy averaging 265 residents, it offers special menus, religious services, beauty parlor, courtyards, and therapeutic activities.

Elcor received conflicting CMS ratings across sources: overall one to four stars; health inspection two to three stars; staffing two to three stars. Recent inspections documented 29 deficiencies, 261 complaints, and 37 citations. Nursing hours average 2.97 per resident daily, below national average of 3.85. The complaint-to-deficiency ratio (261 to 29) is strikingly disproportionate, suggesting systemic operational issues not fully reflected in formal deficiency findings.

Family reviews are sharply polarized. Positive testimonials praise physical therapy outcomes, call-button responsiveness, staff attentiveness, and memory care program quality. Serious negative reports consistently document wet linens, hygiene neglect, kitchen food shortages with limited dietary options, unexplained medication discontinuation and dosage reduction, inadequate response to acute conditions, and delayed meal service during isolation. One family reported resident death from sepsis caused by infected pressure ulcers that developed during the facility stay.

Elcor offers physical therapy, occupational therapy, speech pathology, dental care, and physician oversight. The 59-year operational history and multi-building campus reflect stable administrative structure, yet recent complaint volume and severity patterns raise significant immediate care-quality concerns.

Families must verify current CMS ratings directly, request deficiency remediation documentation, conduct multiple unannounced visits at varying times to assess hygiene and call-button response, review medication protocols with clinical staff, confirm dietary accommodation procedures, obtain written monitoring structures, and request incident reports related to the highest-severity complaints before considering placement.

(607) 739-0304

Staffing hours breakdown

Hours per resident per day — compared to state averages

Staff type	Hours / day	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	19m per day	▼ 55% State avg: 42m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	45m per day	■ Avg State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 4m per day	▼ 5% State avg: 2h 11m per day · National avg: 2h 20m per day
Total Nursing (Weekend) Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 42m per day	▼ 15% State avg: 3h 10m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	▼ 29% State avg: 7m per day · National avg: 4m per day
RN (Weekend) Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	8m per day	▼ 71% State avg: 28m per day · National avg: 28m per day

305-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

Walk Score: 62 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

90%

Similar to the New York average: 88.3%

Occupied beds

275 / 305

Average residents per home in New York 166 per day

Facility TypeNursing Home

StatusActive

CountyChemung

License Number0722304N

Elcor Nursing and Rehabilitation Center is legally operated by ELCOR Operating Company, LLC (For Profit).

Owner NameElcor Operating Company, LLC (For Profit)

Rehabilitation Services

Short-Term Rehab

Licensed Nurses/CNAs

Specific ProgramsPrograms & Services, Specialty Programs, Clinical Specialties, DayTyme, Pre-Book

Employee Flu Vaccination Rate: 86%

Percentage of facility employees vaccinated against influenza.

Since 2023 · 3 years of data 0 enforcement actions 28 citations 256 complaints 10 inspections 23 complaint investigations

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. New York state average

Overall vs. NY average

Latest Inspection November 14, 2024 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.

Metric	This Facility	NY Average	vs. NY Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	28	29	This facility has 3% fewer total citations than a typical New York assisted living residence (28 vs. NY avg 29).↓ 3% better
Health citations Violations related to resident care, clinical practices, and day-to-day operations.	26	20	This facility has 30% more health citations than a typical New York assisted living residence (26 vs. NY avg 20).↑ 30% worse
Life safety citations Violations related to building safety — fire prevention, emergency egress, and similar.	2	4	This facility has 50% fewer life safety citations than a typical New York assisted living residence (2 vs. NY avg 4).↓ 50% better
Citations per year Average citations per year since 2023.	9.3	9.7	This facility has 4% fewer citations per year than a typical New York assisted living residence (9.3 vs. NY avg 9.7).↓ 4% better
Citations per inspection Average citations per inspection.	2.8	3.2	This facility has 13% fewer citations per inspection than a typical New York assisted living residence (2.8 vs. NY avg 3.2).↓ 13% better

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	10	9	This facility has 11% more total inspections than a typical New York assisted living residence (10 vs. NY avg 9).↑ 11% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	3	5	This facility has 40% fewer inspections with citations than a typical New York assisted living residence (3 vs. NY avg 5).↓ 40% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	30%	56%	This facility has 26 percentage points lower inspection citation rate than a typical New York assisted living residence (30% vs. NY avg 56%).↓ 26% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Metric	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	256	79	This facility has 224% more total complaints than a typical New York assisted living residence (256 vs. NY avg 79).↑ 224% worse
Complaints per year Average complaints per year since 2023.	85.3	26.3	This facility has 224% more complaints per year than a typical New York assisted living residence (85.3 vs. NY avg 26.3).↑ 224% worse
Complaints per bed Size-adjusted complaint rate based on occupied beds.	0.93	0.50	This facility has 86% more complaints per bed than a typical New York assisted living residence (0.93 vs. NY avg 0.5).↑ 86% worse
Complaint investigations On-site investigations triggered by complaints filed with New York regulators.	23	15	This facility has 53% more complaint investigations than a typical New York assisted living residence (23 vs. NY avg 15).↑ 53% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 14, 2024, identified deficiencies related to accident hazards, reporting alleged violations, and resident rights, all of which were corrected by January 15, 2025. Earlier inspections showed a range of issues including food sanitation, infection control, drug labeling, pest control, and multiple life safety code concerns, with all cited deficiencies addressed within a few months. Complaint investigations did not result in any substantiated complaints, and no fines or enforcement actions were listed in the available reports. The main themes across inspections involved safety hazards, regulatory reporting, and resident rights, as well as environmental and infection control issues. The facility appears to have addressed cited deficiencies promptly, indicating some improvement over time.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

0.0 miles from city center Estimated distance in miles from Horseheads's city center to Elcor Nursing and Rehabilitation Center's address, calculated via Google Maps.

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Long-stay resident measures

Above average

Hospitalizations per 1,000 days 0.97

43% better than State average

State average: 1.71

ED visits per 1,000 days 1.52

13% worse than State average

State average: 1.35

Short-stay resident measures

Significantly below average

Re-hospitalized after SNF stay 22.3%

8% worse than State average

State average: 20.6%

Emergency department visits 9.1%

6% better than State average

State average: 9.7%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 22.2%

59% worse than State average

State average: 53.7%

Successful return to home or community 39.5%

22% worse than State average

State average: 50.6%

Compare Assisted Living around Usa

The information below is reported by the New York State Department of Health.

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Elcor Nursing and Rehabilitation Center	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Horseheads	305	No	62	-
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Who is the owner of Elcor Nursing and Rehabilitation Center?

The legal owner and operator of Elcor Nursing and Rehabilitation Center is ELCOR Operating Company, LLC (For Profit).

Is Elcor Nursing and Rehabilitation Center in a walkable area?

Elcor Nursing and Rehabilitation Center has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Elcor Nursing and Rehabilitation Center?

According to NY state health department records, Elcor Nursing and Rehabilitation Center's license number is 0722304N.

What is the occupancy rate at Elcor Nursing and Rehabilitation Center?

Elcor Nursing and Rehabilitation Center's occupancy is 90%.

How many beds does Elcor Nursing and Rehabilitation Center have?

Elcor Nursing and Rehabilitation Center has 305 beds.

Has Elcor Nursing and Rehabilitation Center had any recent deficiencies or citations?

Elcor Nursing and Rehabilitation Center has had 28 recently reported deficiencies.

Are there photos of Elcor Nursing and Rehabilitation Center?

Yes — there are 2 photos of Elcor Nursing and Rehabilitation Center in the photo gallery on this page.