Hillcrest Spring Residential
Hillcrest Spring Residential
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Hillcrest Spring Residential is an 80-bed assisted living (adult home) facility at 5052 Route 30, Amsterdam, Montgomery County, New York, owned and operated by Paul F. Wolfe. It provides assisted living and skilled nursing with 24-hour staffing, rehabilitation services, medication management, therapy services, and meal service three times daily.
The New York State Department of Health, Office of Aging and Long Term Care inspection record documents persistent compliance gaps across multiple care domains.
The June 12, 2025, complaint investigation identified 11 deficiencies spanning general provisions (one), resident services (two), food service (two), personnel (two), environmental standards (three), and admission and retention standards (one). The May 30, 2024, relicensure inspection revealed 19 deficiencies including general requirements, admission standards, resident protections, resident services (two), food service (two), environmental standards (eight), disaster and emergency planning (three), medication management, and structural/environmental standards. Earlier complaint investigations on February 26, 2025, found three deficiencies for resident services and environmental standards; October 1, 2024, found one for resident services.
Deficiency rates average 7.6 per year, 49% worse than the New York average of 5.1 per year. Recurring violation categories include environmental standards (cited in 6 of 8 inspections), resident services (5 inspections), food service (3 inspections), general requirements/provisions (2 inspections), and personnel (2 inspections). All violations resulted in approved plans of correction.
Complaint investigations on December 15, 2023, January 18, 2023, September 1, 2022, and September 4, 2021, identified isolated deficiencies; January 11, 2023, resulted in zero violations. The facility reported 5 complaints, equating to 6.3 per 100 occupied beds, below the New York average of 49.9. No enforcement actions were recorded.
The facility provides skilled nursing, 24-hour staffing, nursing services, medication management, case management, transportation coordination to medical appointments, physical and occupational therapy, lab and pharmacy services, and special dietary accommodation. Meals are served three times daily in two newly remodeled dining rooms. Amenities include recreation kitchen, screened porch, outdoor patio, entertainment room, library, laundry facilities, beautician services, call systems in rooms and bathrooms, religious services, and daily activities including crafts, cooking, and games.
The concentrated deficiencies in environmental standards and food service spanning nearly five years of inspections indicate systemic issues that have persisted despite approved correction plans.
Families should request detailed documentation of corrective action implementation status, with focus on environmental safety, resident services, food services, personnel credentialing, and disaster planning.
80-bed community Rank #581 / 748Bed count — State benchmarkedThis home is ranked 581st out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 72 / 100 Rank #583 / 1173Walk Score — State benchmarkedThis home is ranked 583rd out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyMontgomery
License Number380-F-043
Owner NamePaul F. Wolfe
Safety FeaturesCall lights in rooms and bathrooms.
Rehabilitation Services
Nursing Services
24-Hour Staffing
Resident Recreation Kitchen
Screened-In Porch
Outdoor Patio
Entertainment Room
Newly Remodeled Dining Rooms
Library
Laundry Facilities
Activities & Recreational Services
Beautician Services
Religious Services
Coordination Of And Transportation To Local Medical Appointments
Case Management
Physical And Occupational Therapy
Lab Services
Special Diets
ActivitiesActivities are planned daily including crafts, cooking, and games.
Specific ProgramsHousing & Dining
Religious ServicesYes
Food DescriptionMeals are served three times a day in two dining rooms.
Meal ScheduleBreakfast 7:30-9:00 am; Lunch 12:30 pm; Dinner 5:00 pm
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
38 citations
5 complaints
8 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
8 points above the New York average for nursing homes (83/100)
Rank #102 / 344 in New York Inspection Score — State benchmarked This home is ranked 102nd out of 344 homes in New York. Shows this facility's inspection score compared to the New York average among 344 comparable communities in the ranking pool. Inspection score: 91 out of 100. Letter grade A-. 8 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
5 Worse
Metrics worse than New York average:
• Total citations (192% above)
• Citations per year (192% above)
• Citations per inspection (243% above)
• Inspections with citations (100% above)
• Inspection citation rate (127% above) 5 Better Metrics better than New York average:
• Total inspections (11% below)
• Total complaints (94% below)
• Complaints per year (94% below)
• Complaints per bed (88% below)
• Complaint investigations (100% below)
• Total citations (192% above)
• Citations per year (192% above)
• Citations per inspection (243% above)
• Inspections with citations (100% above)
• Inspection citation rate (127% above) 5 Better Metrics better than New York average:
• Total inspections (11% below)
• Total complaints (94% below)
• Complaints per year (94% below)
• Complaints per bed (88% below)
• Complaint investigations (100% below)
Latest Inspection
June 12, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 38 | 13 | This facility has 192% more total citations than a typical New York nursing home (38 vs. NY avg 13).↑ 192% worse |
|
Citations per year
Average citations per year since 2021.
| 7.6 | 2.6 | This facility has 192% more citations per year than a typical New York nursing home (7.6 vs. NY avg 2.6).↑ 192% worse |
|
Citations per inspection
Average citations per inspection.
| 4.8 | 1.4 | This facility has 243% more citations per inspection than a typical New York nursing home (4.8 vs. NY avg 1.4).↑ 243% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 9 | This facility has 11% fewer total inspections than a typical New York nursing home (8 vs. NY avg 9).↓ 11% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 4 | This facility has 100% more inspections with citations than a typical New York nursing home (8 vs. NY avg 4).↑ 100% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 5 | 79 | This facility has 94% fewer total complaints than a typical New York nursing home (5 vs. NY avg 79).↓ 94% better |
|
Complaints per year
Average complaints per year since 2021.
| 1 | 15.8 | This facility has 94% fewer complaints per year than a typical New York nursing home (1 vs. NY avg 15.8).↓ 94% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.06 | 0.50 | This facility has 88% fewer complaints per bed than a typical New York nursing home (0.06 vs. NY avg 0.5).↓ 88% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- June 12, 2025 inspection found 11 deficiencies mainly in resident services, food service, personnel, and environmental standards with a plan of correction approved.
- May 30, 2024 renewal survey identified 19 deficiencies including resident services, food service, environmental standards, medication management, and emergency planning, all corrected by approved plan.
- No violations were found on January 11, 2023 complaint investigation, with no plan of correction required.
Places of interest near Hillcrest Spring Residential
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Estimated distance in miles from Amsterdam's city center to Hillcrest Spring Residential's address, calculated via Google Maps.
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Financial Assistance for
Assisted Living in New York
Hillcrest Spring Residential is located in Amsterdam, New York.
Here are the financial assistance programs available to residents in New York.
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The information below is reported by the New York State Department of Health.
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Frequently Asked Questions about Hillcrest Spring Residential
Who is the owner of Hillcrest Spring Residential?
The legal owner and operator of Hillcrest Spring Residential is Paul F. Wolfe.
What is the license number of Hillcrest Spring Residential?
According to NY state health department records, Hillcrest Spring Residential's license number is 380-F-043.
How many beds does Hillcrest Spring Residential have?
Hillcrest Spring Residential has 80 beds.
Are there photos of Hillcrest Spring Residential?
Yes — there is 1 photo of Hillcrest Spring Residential in the photo gallery on this page.
What is the address of Hillcrest Spring Residential?
Hillcrest Spring Residential is located at 5052 Rte30 Upper Market St, Pob 383, Amsterdam, NY 12010.
What is the phone number of Hillcrest Spring Residential?
(518) 843-3770 will put you in contact with the team at Hillcrest Spring Residential.
What county is Hillcrest Spring Residential located in?
Hillcrest Spring Residential is in Montgomery County.
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