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Shenandoah Valley Westminster-Canterbury (SVWC) is a CARF-accredited, non-profit Life Plan Community, administered by Andrew J. Heishman in Winchester, Virginia, offering independent living, assisted living, memory care, and skilled nursing under one roof. With a full continuum of senior care on 175 scenic acres, the community is a strong option for families planning for evolving care needs. This 66-bed community is moderately sized with a current occupancy of approximately 79%, which is in line with the Virginia average.
From a regulatory standpoint, the community’s inspection record reflects meaningful improvement over time, with the most recent inspection, conducted on November 20, 2025, a monitoring visit that concluded with zero deficiencies, a positive outcome following a self-reported incident. Across eight total inspections on record, only two resulted in any cited violations, or 25%, which is well below the Virginia average of 64.3%. With a cumulative deficiency count of 12, it is well below the statewide average of 32. Earlier inspections also cited documentation-related issues and emergency preparedness gaps, but no fines, license suspensions, or enforcement actions have been recorded. Complaint investigations conducted in prior years were also unsubstantiated.
The community’s clinical services include 24-hour staffing, licensed nurses and CNAs, skilled nursing, and access to rehabilitation services. Its nonprofit structure and CARF accreditation also signal a governance model that focuses on resident outcomes rather than profit, appealing to families seeking a mission-driven community.
With a Life Plan model, Shenandoah Valley Westminster-Canterbury is a good option for older adults seeking a long-term home where their evolving needs can be met, particularly for couples at different care levels. The natural setting, established nonprofit identity, and strong compliance record make this a credible option for families exploring senior living options in the area.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 29m per day | ▼ 29% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 26m per day | ▲ 43% State avg: 1h 0m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 18m per day | ▲ 56% State avg: 2h 7m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 47m per day | ▲ 44% State avg: 3h 19m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 19m per day | ▲ 280% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 24m per day | ▼ 14% State avg: 28m per day · National avg: 28m per day |
Lower than the Virginia average: 85.7%Shenandoah Valley Westminster-Canterbury is administrated by Ms. Andrew J Heishman.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 12 | 32 | This facility has 63% fewer total deficiencies than a typical Virginia nursing home (12 vs. VA avg 32).↓ 63% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 2 | 5.3 | This facility has 62% fewer deficiencies per year than a typical Virginia nursing home (2 vs. VA avg 5.3).↓ 62% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.5 | 2.3 | This facility has 35% fewer deficiencies per inspection than a typical Virginia nursing home (1.5 vs. VA avg 2.3).↓ 35% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 14 | This facility has 43% fewer total inspections than a typical Virginia nursing home (8 vs. VA avg 14).↓ 43% better |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 2 | 9 | This facility has 78% fewer inspections with violations than a typical Virginia nursing home (2 vs. VA avg 9).↓ 78% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 25% | 64% | This facility has 39 percentage points lower inspection violation rate than a typical Virginia nursing home (25% vs. VA avg 64%).↓ 39% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 7 | This facility has 71% fewer total complaints than a typical Virginia nursing home (2 vs. VA avg 7).↓ 71% better |
|
Complaints per year
Average complaints per year since 2020.
| 0.3 | 1.2 | This facility has 75% fewer complaints per year than a typical Virginia nursing home (0.3 vs. VA avg 1.2).↓ 75% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
2.03
39% worse than Virginia averageVirginia average: 1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.66
53% better than Virginia averageVirginia average: 1.41
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.9%
14% better than Virginia averageVirginia average: 22.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.0%
23% better than Virginia averageVirginia average: 11.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Virginia averageVirginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
85.3%
59% better than Virginia averageVirginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
57.4%
14% better than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
0.0 miles from city center
Estimated distance in miles from Winchester's city center to Shenandoah Valley Westminster-Canterbury's address, calculated via Google Maps.
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Shenandoah Valley Westminster-Canterbury is located in WINCHESTER, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Shenandoah Valley Westminster-Canterbury has a walk score of 92. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
According to VA state health department records, Shenandoah Valley Westminster-Canterbury's license expires on January 1, 2027.
Shenandoah Valley Westminster-Canterbury's occupancy is 79%.
Ms. Andrew J Heishman is the administrator of Shenandoah Valley Westminster-Canterbury.
Shenandoah Valley Westminster-Canterbury has 66 beds.
Shenandoah Valley Westminster-Canterbury has had 8 recently reported deficiencies.
Yes — there are 4 photos of Shenandoah Valley Westminster-Canterbury in the photo gallery on this page.
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