Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
187
178 employees · 9 contractors · 72 on an average day New Haven Center for Nursing & Rehabilitation
Nursing Home & Skilled Nursing · New Haven, CT
ALM Inspection Grade
C-
ALM's inspection grade is 70 / 100, a C- — 13 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 70 / 100, a C- — 13 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
New Haven Center for Nursing & Rehabilitation
Nursing Home & Skilled Nursing · New Haven, CT
ALM Inspection Grade
C-
ALM's inspection grade is 70 / 100, a C- — 13 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 70 / 100, a C- — 13 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
New Haven Center for Nursing & Rehabilitation accepts Medicaid, Medicare, and private pay.
Overview of New Haven Center for Nursing & Rehabilitation
New Haven Center for Nursing & Rehabilitation upholds its commitment to providing top-quality care while also being mindful of nursing home cost and insurance options. This compassionate community, known for its warm atmosphere, extends its services to the New Haven community, offering outstanding nursing care and short-term rehabilitation. With highly regarded professionals on staff, they excel in diverse clinical areas such as IV therapy, wound care, speech therapy, physical therapy, occupational therapy, and bariatric care. As part of their dedication to comprehensive care, they also accept various health insurance plans, including Medicare, Medicaid, and managed care, ensuring accessibility to their exceptional services.
A notable feature of this center is their specialized rehabilitation program designed for amputees, showcasing their commitment to meeting residents’ unique needs. Additionally, they have incorporated a dedicated rehabilitation harness that assists in restoring balance and walking capabilities, empowering seniors to regain independence and functionality. The inclusion of mobility aids further exemplifies their dedication to providing comprehensive support and ensuring that achieving greater mobility is both attainable and meaningful for their residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Sep 2026).
Total nursing care per resident / day
This nursing home is ranked 12th out of 60 nursing homes we track in Connecticut for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 42m
This nursing home is ranked 12th out of 60 nursing homes we track in Connecticut for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 42mStandout metric: Registered nurse (RN) is +38% above Connecticut average
2 of 6 metrics below Connecticut average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 34 total: 32 of the facility's own employees and 2 agency contractors.
34 staff · 7.6-hour shifts
58m
↑ 38% · CT 42mThis facility: 58m per resident per day, 38% above the Connecticut average of 42m (among Connecticut facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 34 total: 32 of the facility's own employees and 2 agency contractors.
34 staff · 7.6-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 30 are the facility's own employees; no agency contractors work in this role.
30 staff · 8.1-hour shifts
53m
↑ 6% · CT 50mThis facility: 53m per resident per day, 6% above the Connecticut average of 50m (among Connecticut facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 30 are the facility's own employees; no agency contractors work in this role.
30 staff · 8.1-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 108 are the facility's own employees; no agency contractors work in this role.
108 staff · 7.2-hour shifts
2h 51m
↑ 25% · CT 2h 17mThis facility: 2h 51m per resident per day, 25% above the Connecticut average of 2h 17m (among Connecticut facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 108 are the facility's own employees; no agency contractors work in this role.
108 staff · 7.2-hour shiftsUS average: 2h 21m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 21m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
0m
↓ 100% · CT 5mThis facility: 0m per resident per day, 100% below the Connecticut average of 5m (among Connecticut facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
3h 45m
↑ 10% · CT 3h 25mThis facility: 3h 45m per resident per day, 10% above the Connecticut average of 3h 25m (among Connecticut facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
26m
↓ 6% · CT 28mThis facility: 26m per resident per day, 6% below the Connecticut average of 28m (among Connecticut facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
187
178 employees · 9 contractors · 72 on an average day
187 total staff / 122 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Sep 2026); staff: CMS Payroll-Based Journal (Q2 2026).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.53 : 1
↓ 15% · CT 1.81This facility: 1.53 staff per resident, 15% below the Connecticut average of 1.81 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
187 staff ÷ 122 residents
See full Connecticut ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.4 h
↓ 3% · CT 7.6 hThis facility: 7.4 h, 3% below the Connecticut average of 7.6 h (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
48,489 staff hours this quarter
See full Connecticut ranking →98% of staff hours were worked by the facility's own employees
Connecticut average: 89.4% · Contractors this quarter: Occupational Therapy Assistant (3), Registered Nurse (2), Occupational Therapy Aide (2), Medical Director (2)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
150
Rank #20 / 68Bed count — State benchmarked This nursing home is ranked 20th out of 68 nursing homes we track in Connecticut for bed count. Shows this facility's certified or reported bed count compared to other Connecticut facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
150
Rank #20 / 68Bed count — State benchmarked This nursing home is ranked 20th out of 68 nursing homes we track in Connecticut for bed count. Shows this facility's certified or reported bed count compared to other Connecticut facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Years of operating
An established community with some operational experience and growing routines. This is the number of years in operation under current management.
Rank #44 / 56Years in operation — State benchmarked This nursing home is ranked 44th out of 56 nursing homes we track in Connecticut for years in operation. Shows how long this facility has been in operation compared to other Connecticut facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
An established community with some operational experience and growing routines. This is the number of years in operation under current management.
Rank #44 / 56Years in operation — State benchmarked This nursing home is ranked 44th out of 56 nursing homes we track in Connecticut for years in operation. Shows how long this facility has been in operation compared to other Connecticut facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
5
years
Walk Score
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #25 / 76Walk Score — State benchmarked This nursing home is ranked 25th out of 76 nursing homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
Rank #25 / 76Walk Score — State benchmarked This nursing home is ranked 25th out of 76 nursing homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
45
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #56 / 64Occupancy rate — State benchmarked This nursing home is ranked 56th out of 64 nursing homes we track in Connecticut for occupancy. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 64. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #56 / 64Occupancy rate — State benchmarked This nursing home is ranked 56th out of 64 nursing homes we track in Connecticut for occupancy. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 64. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
76.6%
This home usually has availability
Based on 114.9 residents and 150 beds. Source: CMS Provider Information, average daily residents (data as of Oct 2026)
Lower than the Connecticut average: 85.9%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
263
days
BBB Rating
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+
Not Accredited
How BBB ratings workAbout This Community
Pricing & Financial Information
The below pricing was updated on
$475/Day
Semi-Private Room
$425/Day
Facility TypeChronic & Convalescent Nursing Home
StatusActive
IssuanceJuly 11, 2021
ExpirationSeptember 30, 2027
License Number2465
CMS Certification Number075397
Resident Council
Arabic
Armenian
Creole
Hebrew
Jamaican
Polish
Russian
Spanish
Vietnamese
Admin
3 FTE
Registered Nurse
20 FTE
Licensed Practical Nurse
33 FTE
Nursing Assistant
49 FTE
Recreation
2 FTE
Social Services
2 FTE
Food Service Supervisor
1 FTE
Physical Therapy
1 FTE
Occupational Therapy
4 FTE
Dietary
9 FTE
Other Staff
9 FTE
Accept Medicaid
Accept Medicare
Short-Term Rehab
Short-Term Rehabilitation
Amputation Rehabilitation
Pets not allowed
Religious AffiliationBaptist
Religious ServicesAssembly of God, Catholic, Christian Science, Episcopal, Jehovah\'s Witness, Jewish, Latter Day Saints, Lutheran, Pentecostal, Protestant
CMS Health Inspection History
ALM Inspection Grade
70 / 100
Calculated from CMS inspection data for this community's nursing-home beds
How it compares
13 points below the Connecticut average for CMS-certified facilities (83/100)
Category breakdown
Citations
Concern
206 severity-weighted points (80 deficiencies) · 3× higher than the typical CMS-certified CT facility (median: 70)
Enforcement
Concern
$61,814 in fines · 3 enforcement actions
Persistence
Strong
27 days to fix issues · faster than the typical CMS-certified CT facility (median: 40)
Total health inspections
12
↑ 60% · CT 7.5This facility: 12, 60% above the Connecticut average of 7.5 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
77
Rank #62 / 63Health citations — State benchmarked This nursing home is ranked 62nd out of 63 nursing homes we track in Connecticut for health citations. Shows this facility's total health deficiency citations benchmarked to the Connecticut State average, with a ranking across all 63 CT facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 104% · CT 37.7This facility: 77, 104% above the Connecticut average of 37.7 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
6.42
Rank #51 / 63Citations per inspection — State benchmarked This nursing home is ranked 51st out of 63 nursing homes we track in Connecticut for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Connecticut mean across 63 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 22% · CT 5.27This facility: 6.42, 22% above the Connecticut average of 5.27 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
77 of 77 citations corrected
Critical
J–L
2
↑ 400% · CT 0.4This facility: 2, 400% above the Connecticut average of 0.4 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · CT 1This facility: 0, 100% below the Connecticut average of 1 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
68
↑ 102% · CT 33.6This facility: 68, 102% above the Connecticut average of 33.6 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
7
↑ 150% · CT 2.8This facility: 7, 150% above the Connecticut average of 2.8 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Feb 18, 2026 · 1 citation (Care Planning, minor), corrected
Most cited category: Resident Rights, 15 of 77 citations · 10 categories in total
Citations history
Most recent first
Feb 18, 2026
1 citation
Care Planning minor citation
Corrected
Corrected
Dec 04, 2025
3 citations
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Aug 29, 2025
27 citations
Nutrition critical citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Dec 02, 2024
2 citations
Quality of Care critical citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Sep 12, 2024
1 citation
Resident Rights moderate citation
Corrected
Corrected
Aug 15, 2024
2 citations
Care Planning moderate citation
Corrected
Corrected
Administration moderate citation
Corrected
Corrected
Jun 20, 2024
2 citations
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
May 15, 2024
3 citations
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Feb 05, 2024
2 citations
Resident Rights moderate citation
Corrected
Corrected
Environmental minor citation
Corrected
Corrected
Jan 17, 2024
4 citations
Pharmacy moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Apr 03, 2023
3 citations
Nutrition moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Showing the 50 most recent of 77 citations.
Top deficiency categories
Share of 77 citations
Resident Rights
15 deficiencies (19%)
Resident Assessment & Care Planning
15 deficiencies (19%)
Quality of Life & Care
13 deficiencies (17%)
Infection Control
9 deficiencies (12%)
Nutrition & Dietary
7 deficiencies (9%)
Abuse, Neglect & Exploitation
7 deficiencies (9%)
Pharmacy Services
4 deficiencies (5%)
Nursing & Physician Services
3 deficiencies (4%)
Administration
2 deficiencies (3%)
Environmental
2 deficiencies (3%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
57 of 77 citations resulted from standard inspections; and 20 of 77 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Oct 2026
3 penalties in the past 3 years
Latest: Aug 29, 2025 · $37,749 civil money penalty
Aug 29, 2025 · $37,749 civil money penalty
Dec 2, 2024 · $24,065 civil money penalty
Jun 20, 2024 · 34-day payment denial
Total fines
$61,814
↑ 55% · CT $40KThis facility: $61,814, 55% above the Connecticut average of $39,861. Average among the 109 Connecticut facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $66KUS average: $66,281, among the 6,725 US facilities with a penalty on record.Rank #58 / 64Federal fines — State benchmarked This nursing home is ranked 58th out of 64 nursing homes we track in Connecticut for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Connecticut average among facilities with fines, and where it ranks among 64 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
2
↑ 22% · CT 1.63This facility: 2, 22% above the Connecticut average of 1.63. Average among the 109 Connecticut facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.88US average: 1.88, among the 6,725 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
34 days
CT avg 0.12Connecticut average: 0.12. Average among the 109 Connecticut facilities with a penalty on record.US avg 0.35US average: 0.35, among the 6,725 US facilities with a penalty on record.
Penalty history · past 3 years
Aug 29, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$37,749
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$37,749
Dec 2, 2024
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$24,065
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$24,065
Jun 20, 2024
Payment denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
New admissions not paid
34 days
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
New admissions not paid
34 daysFine amount comparison
This facility
$61,814
Connecticut average
$39,861
US average
$66,281
Totals count every penalty on record; the history lists the past 3 years. Connecticut and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Connecticut average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
3
/ 5
Average
↓ 10% · CT 3.4This facility: 3.0, 10% below the CT average of 3.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
1
/ 5
Significantly below average
↓ 71% · CT 3.4This facility: 1.0, 71% below the CT average of 3.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
6.1
Score · lower is better
↓ 34% · CT 9.3This facility: 6.1, 34% below the CT average of 9.3 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
10.4
Score · lower is better
↓ 45% · CT 18.9This facility: 10.4, 45% below the CT average of 18.9 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 4 better, 8 worse, 1 near CT average
6 short-stay measures: 4 worse, 1 compared with US only, 1 without a benchmark
Long-stay residents
People who live at the home · 13 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
8.2%
↓ 53% · CT 17.7This facility: 8.2, 53% below the CT average of 17.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
8.2%
↓ 53% · CT 17.7This facility: 8.2, 53% below the CT average of 17.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
8.8%
↓ 41% · CT 14.8This facility: 8.8, 41% below the CT average of 14.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
8.8%
↓ 41% · CT 14.8This facility: 8.8, 41% below the CT average of 14.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.2%
↓ 41% · CT 24.0This facility: 14.2, 41% below the CT average of 24.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.2%
↓ 41% · CT 24.0This facility: 14.2, 41% below the CT average of 24.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
1.8%
↑ 33% · CT 1.4This facility: 1.8, 33% above the CT average of 1.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.8%
↑ 33% · CT 1.4This facility: 1.8, 33% above the CT average of 1.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
↓ 51% · CT 3.6This facility: 1.7, 51% below the CT average of 3.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
1.7%
↓ 51% · CT 3.6This facility: 1.7, 51% below the CT average of 3.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
4.3%
↑ 10% · CT 3.9This facility: 4.3, 10% above the CT average of 3.9 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
4.3%
↑ 10% · CT 3.9This facility: 4.3, 10% above the CT average of 3.9 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
7.3%
↑ 14% · CT 6.4This facility: 7.3, 14% above the CT average of 6.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
7.3%
↑ 14% · CT 6.4This facility: 7.3, 14% above the CT average of 6.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
70.1%
↑ 181% · CT 25.0This facility: 70.1, 181% above the CT average of 25.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
70.1%
↑ 181% · CT 25.0This facility: 70.1, 181% above the CT average of 25.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
23.6%
↑ 33% · CT 17.7This facility: 23.6, 33% above the CT average of 17.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
23.6%
↑ 33% · CT 17.7This facility: 23.6, 33% above the CT average of 17.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.6%
↓ 30% · CT 89.1This facility: 62.6, 30% below the CT average of 89.1 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.6%
↓ 30% · CT 89.1This facility: 62.6, 30% below the CT average of 89.1 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.7%
↓ 3% · CT 93.7This facility: 90.7, 3% below the CT average of 93.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.7%
↓ 3% · CT 93.7This facility: 90.7, 3% below the CT average of 93.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
4.04
↑ 92% · CT 2.10This facility: 4.04, 92% above the CT average of 2.10 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
4.04
↑ 92% · CT 2.10This facility: 4.04, 92% above the CT average of 2.10 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.92
↑ 25% · CT 1.53This facility: 1.92, 25% above the CT average of 1.53 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.92
↑ 25% · CT 1.53This facility: 1.92, 25% above the CT average of 1.53 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 6 measures
Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
9.8%
Percent of short-stay residents who newly received an antipsychotic medication
9.8%
Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
25.1%
↓ 65% · CT 72.5This facility: 25.1, 65% below the CT average of 72.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
25.1%
↓ 65% · CT 72.5This facility: 25.1, 65% below the CT average of 72.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
41.8%
↓ 43% · CT 73.0This facility: 41.8, 43% below the CT average of 73.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
41.8%
↓ 43% · CT 73.0This facility: 41.8, 43% below the CT average of 73.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
32.2%
↑ 29% · CT 25.0This facility: 32.2, 29% above the CT average of 25.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
32.2%
↑ 29% · CT 25.0This facility: 32.2, 29% above the CT average of 25.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
16.0%
↑ 44% · CT 11.1This facility: 16.0, 44% above the CT average of 11.1 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
16.0%
↑ 44% · CT 11.1This facility: 16.0, 44% above the CT average of 11.1 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
New Haven Center for Nursing & Rehabilitation’s finances from its CMS cost report for the fiscal year ending September 2024, compared with 59 Connecticut nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Sep 2024
Is it financially stable?
Breaking even on care
4.0% operating margin
+37.8 pts vs prior year
Positive margin in 7 of the last 8 reported years. Net income $0.7M after other income.
Does it invest in staff?
Spends less on payroll than most Connecticut homes
57.8% payroll share of revenue
CT average 66.2%Rank #33 / 59Payroll % of net patient revenue — State benchmarked This nursing home is ranked 33rd out of 59 nursing homes we track in Connecticut for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Connecticut average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll fell $3.0M while revenue rose $2.5M. A low share can mean leaner staffing; check hours per resident in the staffing section.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Connecticut homes.
Revenue & profit
Profitable on care
| Metric | FY 2024 | vs prior year | Trend 2014 → 2024Trend | CT median | Compared with CT homesRank in CT | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $17.2M | +$2.5M | Trend 20142024 | CT median $17.1M | Rank in CT Rank #29 / 59Net patient revenue — State benchmarked This nursing home is ranked 29th out of 59 nursing homes we track in Connecticut for net patient revenue. Shows this facility's net patient revenue compared to the Connecticut average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 52% of homes | Above CT median Higher net patient revenue than 52% of CT homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $16.5M | −$3.1M | Trend 20142024 | CT median $18.5M | Rank in CT Rank #38 / 59Operating expenses — State benchmarked This nursing home is ranked 38th out of 59 nursing homes we track in Connecticut for operating expenses. Shows everything it cost to run the home — staff, supplies, rent, admin — compared with other Connecticut homes reporting a recent fiscal year. Expenses in dollars mostly follow how big a home is, so this compares size, not efficiency; read it next to operating margin. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 36% of homes | Within revenue Operating expenses are lower than net patient revenue, so resident care covers its costs. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | $0.7M | +$5.6M | Trend 20142024 | CT median −$0.5M | Rank in CT Rank #15 / 59Net patient income — State benchmarked This nursing home is ranked 15th out of 59 nursing homes we track in Connecticut for net patient income. Shows net patient revenue minus operating expenses, compared with other Connecticut homes reporting a recent fiscal year. Homes that lost money on care are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 76% of homes | Profit, growing Resident care made money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | 4.0% | +37.8 pts | Trend 20142024 | CT median −2.5% | Rank in CT Rank #14 / 59Operating margin — State benchmarked This nursing home is ranked 14th out of 59 nursing homes we track in Connecticut for operating margin. Shows net patient income as a share of net patient revenue, compared with other Connecticut homes reporting a recent fiscal year. Unlike the dollar figures it does not follow size, so it is the fairest comparison of financial health between a small home and a large one. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 78% of homes | Thin margin A margin from 0% to 5% of revenue leaves little room for unexpected costs. |
| Other income Money not from resident care: investments, grants, services. | $0.0M | — | Trend — | CT median $0.1M | Rank in CT Rank #50 / 57Other income — State benchmarked This nursing home is ranked 50th out of 57 nursing homes we track in Connecticut for other income. Shows income from outside resident care — investments, grants, rentals, services — compared with other Connecticut homes reporting a recent fiscal year. It is not part of net patient revenue; a high rank here can offset a loss on care. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 13% of homes | Adds to profit Income from outside resident care, on top of the profit from care. |
| Net income The bottom line after other income. | $0.7M | +$5.6M | Trend — | CT median −$0.2M | Rank in CT Rank #21 / 59Net income — State benchmarked This nursing home is ranked 21st out of 59 nursing homes we track in Connecticut for net income. Shows the bottom line after other income, compared with other Connecticut homes reporting a recent fiscal year. Homes with a net loss are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 66% of homes | Profit The bottom line is above zero after other income. |
Staffing spend
Spends less of revenue on staff than most Connecticut homes
| Metric | FY 2024 | vs prior year | Trend 2014 → 2024Trend | CT median | Compared with CT homesRank in CT | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $9.9M | −$3.0M | Trend 20142024 | CT median $10.3M | Rank in CT Rank #31 / 59Payroll costs — State benchmarked This nursing home is ranked 31st out of 59 nursing homes we track in Connecticut for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Connecticut average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 48% of homes | Below CT median Higher payroll than 48% of CT homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 57.8% | −30.6 pts | Trend 20142024 | CT median 59.3% | Rank in CT Rank #33 / 59Payroll % of net patient revenue — State benchmarked This nursing home is ranked 33rd out of 59 nursing homes we track in Connecticut for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Connecticut average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 45% of homes | 8.4 pts under CT average The CT average is 66.2% of revenue. Within 3 points of it reads as near the average. |
Charts, 2014–2024 2 charts · CT benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income No report
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Connecticut payroll average.
% of net patient revenue
Payroll share Operating margin CT payroll average No report
Year-by-year data, 2014–2024 every reported year · latest first, scroll sideways
| Metric | 2014 | 2015 | 2016no report | 2017 | 2018 | 2019 | 2020 | 2021no report | 2022no report | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $13.6M | $14.0M | $14.4M | $14.4M | $15.5M | $17.1M | $14.6M | $17.2M | |||
| Operating expenses | $13.6M | $13.9M | $14.3M | $14.3M | $14.7M | $15.3M | $19.6M | $16.5M | |||
| Net patient income | $0.0M | $0.0M | $0.1M | $0.1M | $0.8M | $1.7M | −$4.9M | $0.7M | |||
| Operating margin | 0.2% | 0.4% | 0.6% | 1.0% | 5.1% | 10.3% | −33.8% | 4.0% | |||
| Net income | $0.0M | $0.1M | $0.1M | $0.1M | $0.8M | $1.8M | −$4.9M | $0.7M | |||
| Payroll costs | $9.4M | $9.7M | $9.7M | $9.9M | $10.2M | $10.6M | $12.9M | $9.9M | |||
| Payroll share of revenue | 69.2% | 69.5% | 67.4% | 68.3% | 65.6% | 61.9% | 88.4% | 57.8% | |||
| Beds | 150 | 150 | 150 | 150 | 150 | 150 | 150 | 150 | |||
| Gross revenue | $17.5M | $17.7M | $15.6M | $15.6M | $17.0M | $18.1M | $14.5M | $17.1M | |||
| Salaries | $6.7M | $6.9M | $7.0M | $7.2M | $7.5M | $7.8M | $9.5M | $7.2M | |||
| Wage-related costs | $2.7M | $2.9M | $2.7M | $2.7M | $2.7M | $2.8M | $3.4M | $2.7M | |||
| Contract labor | $0.2M | $0.2M | $0.8M | $0.8M | $0.8M | $0.8M | $0.5M | $0.5M | |||
| Other operating costs | $4.2M | $4.2M | $4.6M | $4.4M | $4.5M | $4.8M | $6.6M | $6.5M | |||
| Net patient revenue per day | $267 | $268 | $291 | $295 | $288 | $318 | $351 | $363 | |||
| Cost per day | $266 | $267 | $289 | $292 | $274 | $286 | $469 | $348 | |||
| Average length of stay | 319.3 days | 383.9 days | 156.8 days | 157.4 days | 146.9 days | 137.9 days | 231.7 days | 262.6 days |
Showing 2024–2022 · scroll sideways for 8 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Sep 2026
Arriving
187 admissions · FY2024
Residents admitted during the year.
Medicare
17 · 9%
Medicaid
134 · 72%
Private pay & other
36 · 19%
Resident snapshot
122 residents · Sep 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
7 · 6%
Medicaid
113 · 93%
Private pay & other
2 · 2%
Leaving
180 discharges · FY2024
Residents discharged during the year.
Medicare
30 · 17%
Medicaid
129 · 72%
Private pay & other
21 · 12%
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Places of interest near New Haven Center for Nursing & Rehabilitation
2.6 miles from city center
Estimated distance in miles from New Haven's city center to New Haven Center for Nursing & Rehabilitation's address, calculated via Google Maps.
Calculate Travel Distance to New Haven Center for Nursing & Rehabilitation
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Info below is compiled from CMS reports & the CT Dept. of Public Health (DPH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
RESC (Residential Care):
Personal care and daily-living support in a smaller, more intimate residential setting.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Connecticut average is: 66.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Willows | NH HOS PC RC SNF | Woodbridge | 90
Facility
90
CT AVG
128
Rank
#47 / 68 | A |
94.9%
Facility
94.9%
CT AVG
85.9%
Rank
#9 / 64 | +10% | 3.27
Facility
3.27
CT AVG
4.00
Rank
#50 / 60 | -81% | -18% | $0
Facility
$0
CT AVG
$40.0k
Rank
#1 / 64 | 25
Facility
25
CT AVG
37.7
Rank
#23 / 63 | 5.0
Facility
5.0
CT AVG
5.3
Rank
#41 / 63 | - | 85 | - |
48
Facility
48
CT AVG
38
Rank
#24 / 76 | Kc Derby Ct Al Opco Jv LLC | $13.9MFiscal year ending 12/2024
Facility
$13.9MFiscal year ending 12/2024
CT AVG
$19.8M
Rank
#41 / 59 | $2.2MFiscal year ending 12/2024
Facility
$2.2MFiscal year ending 12/2024
CT AVG
$11.1M
Rank
#56 / 59 | 15.8%Fiscal year ending 12/2024
Facility
15.8%Fiscal year ending 12/2024
CT AVG
66.2%
Rank
#56 / 59 | 075331 | ||||
| Leeway | NH AL PC RESC SNF | New Haven (East Rock) | 30
Facility
30
CT AVG
128
Rank
#65 / 68 | A |
93.3%
Facility
93.3%
CT AVG
85.9%
Rank
#21 / 64 | +9% | 5.06
Facility
5.06
CT AVG
4.00
Rank
#9 / 60 | +88% | +26% | $0
Facility
$0
CT AVG
$40.0k
Rank
#1 / 64 | 23
Facility
23
CT AVG
37.7
Rank
#19 / 63 | 5.8
Facility
5.8
CT AVG
5.3
Rank
#49 / 63 | - | 28 | - |
23
Facility
23
CT AVG
38
Rank
#52 / 76 | Jay Katz | $7.5MFiscal year ending 09/2024
Facility
$7.5MFiscal year ending 09/2024
CT AVG
$19.8M
Rank
#54 / 59 | $4.3MFiscal year ending 09/2024
Facility
$4.3MFiscal year ending 09/2024
CT AVG
$11.1M
Rank
#52 / 59 | 57.2%Fiscal year ending 09/2024
Facility
57.2%Fiscal year ending 09/2024
CT AVG
66.2%
Rank
#35 / 59 | 075408 | ||||
| Whispering Pines Rehabilitation and Nursing Center | NH HOS PC RC SNF | East Haven (Momauguin) | 90
Facility
90
CT AVG
128
Rank
#47 / 68 | C- |
91.0%
Facility
91.0%
CT AVG
85.9%
Rank
#28 / 64 | +6% | 3.71
Facility
3.71
CT AVG
4.00
Rank
#32 / 60 | -27% | -7% | $6.4k
Facility
$6.4k
CT AVG
$40.0k
Rank
#1 / 64 | 34
Facility
34
CT AVG
37.7
Rank
#37 / 63 | 3.4
Facility
3.4
CT AVG
5.3
Rank
#9 / 63 | - | 82 | - |
21
Facility
21
CT AVG
38
Rank
#56 / 76 | Michael Bartolotta | $11.2MFiscal year ending 09/2024
Facility
$11.2MFiscal year ending 09/2024
CT AVG
$19.8M
Rank
#47 / 59 | $7.3MFiscal year ending 09/2024
Facility
$7.3MFiscal year ending 09/2024
CT AVG
$11.1M
Rank
#44 / 59 | 65.5%Fiscal year ending 09/2024
Facility
65.5%Fiscal year ending 09/2024
CT AVG
66.2%
Rank
#17 / 59 | 075294 | ||||
| Advanced Center for Nursing and Rehabilitation | NH SNF | New Haven (The Hill) | 226
Facility
226
CT AVG
128
Rank
#6 / 68 | C- |
89.4%
Facility
89.4%
CT AVG
85.9%
Rank
#35 / 64 | +4% | 3.97
Facility
3.97
CT AVG
4.00
Rank
#25 / 60 | +52% | -1% | $195.1k
Facility
$195.1k
CT AVG
$40.0k
Rank
#60 / 64 | 67
Facility
67
CT AVG
37.7
Rank
#61 / 63 | 4.5
Facility
4.5
CT AVG
5.3
Rank
#34 / 63 | 3 | 202 | A+ |
85
Facility
85
CT AVG
38
Rank
#3 / 76 | Esther Gewirtz | $30.7MFiscal year ending 12/2024
Facility
$30.7MFiscal year ending 12/2024
CT AVG
$19.8M
Rank
#8 / 59 | $15.2MFiscal year ending 12/2024
Facility
$15.2MFiscal year ending 12/2024
CT AVG
$11.1M
Rank
#11 / 59 | 49.7%Fiscal year ending 12/2024
Facility
49.7%Fiscal year ending 12/2024
CT AVG
66.2%
Rank
#43 / 59 | 075348 | ||||
| New Haven Center for Nursing & Rehabilitation | NH SNF | New Haven (Fair Haven Heights) | 150
Facility
150
CT AVG
128
Rank
#20 / 68 | C- |
76.6%
Facility
76.6%
CT AVG
85.9%
Rank
#56 / 64 | -11% | 4.70
Facility
4.70
CT AVG
4.00
Rank
#12 / 60 | +61% | +17% | $61.8k
Facility
$61.8k
CT AVG
$40.0k
Rank
#58 / 64 | 77
Facility
77
CT AVG
37.7
Rank
#62 / 63 | 6.4
Facility
6.4
CT AVG
5.3
Rank
#51 / 63 | 2 | 115 | A+ |
45
Facility
45
CT AVG
38
Rank
#25 / 76 | - | $17.2MFiscal year ending 09/2024
Facility
$17.2MFiscal year ending 09/2024
CT AVG
$19.8M
Rank
#29 / 59 | $9.9MFiscal year ending 09/2024
Facility
$9.9MFiscal year ending 09/2024
CT AVG
$11.1M
Rank
#31 / 59 | 57.8%Fiscal year ending 09/2024
Facility
57.8%Fiscal year ending 09/2024
CT AVG
66.2%
Rank
#33 / 59 | 075397 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other CT nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Connecticut
New Haven Center for Nursing & Rehabilitation is located in New Haven, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
Know before you visit
Frequently Asked Questions about New Haven Center for Nursing & Rehabilitation
Quick answers from public records and the community's own listing.01 What neighborhood is New Haven Center for Nursing & Rehabilitation in?
New Haven Center for Nursing & Rehabilitation is in the Fair Haven Heights neighborhood of New Haven.
02 What languages are spoken at New Haven Center for Nursing & Rehabilitation?
The team at New Haven Center for Nursing & Rehabilitation speaks Arabic, Armenian, Creole, Hebrew, Jamaican, Polish, Russian, Spanish, and Vietnamese.
03 Is New Haven Center for Nursing & Rehabilitation in a walkable area?
New Haven Center for Nursing & Rehabilitation has a walk score of 45. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
04 What is the license number of New Haven Center for Nursing & Rehabilitation?
According to CT state health department records, New Haven Center for Nursing & Rehabilitation's license number is 2465.
05 When does New Haven Center for Nursing & Rehabilitation's license expire?
According to CT state health department records, New Haven Center for Nursing & Rehabilitation's license expires on September 30, 2027.
06 What is the occupancy rate at New Haven Center for Nursing & Rehabilitation?
New Haven Center for Nursing & Rehabilitation's occupancy is 76.6%.
07 How long has New Haven Center for Nursing & Rehabilitation been in business?
New Haven Center for Nursing & Rehabilitation has been operating for approximately 5 years, based on available licensing and registration records.
Updated on
