Complete Care at Brackenville

Complete Care at Brackenville is a Nursing Home in Delaware

Complete Care at Brackenville is a Nursing Home in Delaware

Complete Care at Brackenville

100 St Claire Dr, Hockessin, DE 19707 View Map

Complete Care at Brackenville is a Nursing Home in Delaware

Complete Care at Brackenville is a Nursing Home in Delaware

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Overview of Complete Care at Brackenville

Located in the charming town of Hockessin, Delaware, Complete Care at Brackenville is a nursing home community that takes great pride in fostering meaningful relationships with both residents and staff. With the mantra “Complete Care. Caring For You Completely!®,” they offer personalized rehabilitation and long-term care programs, connecting residents with the expertise of exceptional medical professionals to ensure each recovery journey is tailored to individual needs.
With a hands-on approach, they create a warm and loyal environment, making everyone feel like family. Their unwavering commitment revolves around one central goal: providing extraordinary care and compassion to improve the lives of those they serve. 

(302) 234-5420

Managed by Ronald Inglis Jr.

Administrator

Ronald Inglis Jr. serves as the Administrator at Complete Care at Brackenville. He leads the community with a focus on establishing strong relationships with residents, supported by a dedicated and long-tenured staff committed to excellence and thoughtful care beyond traditional standards.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.53/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 104

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Delaware average
Occupancy rate 92.7%
Residents per day (avg) 97
Occupancy rate
92.7%
Residents per day (avg)
97

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

63% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

30% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

7% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$16.4M
Profit
$1.1M
Proprietary home Corporation
Home revenue
$16,389,469.00
Profit
$1,142,757.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.2M
25.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
Total costs $15.2M
Bed community size
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License Status
Active
Facility Type
Nursing Home
License Date
January 6, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 1118

Ownership & operating entity

Complete Care at Brackenville is administrated by Ronald Inglis.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Rebecca Difilippo
Director of Nursing email: [email protected]

Types of Care at Complete Care at Brackenville

Assisted Living Memory Care Nursing Home
Contact Complete Care at Brackenville

Comparison Chart

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Compare Nursing Homes around Newark
Complete Care at Brackenville
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Hockessin
104
No
-
6
-
92.7%
$15,945,781.00
$4,203,602.00
26.4%
97.10
5/5
3.5348
4/5
3/5
5/5
1
Newark Manor Nursing Home
SNF

Nursing Homes 24/7 care needed

Newark
67
No
-
44
-
-
-
-
-
60.80
2/5
4.5943
2/5
4/5
2/5
-
Newark Manor Nursing Home
SNF

Nursing Homes 24/7 care needed

Newark
67
No
-
44
-
-
-
-
-
60.80
2/5
4.5943
2/5
4/5
2/5
-
Cadia Rehabilitation Pike Creek
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Wilmington
177
No
-
49
-
81.1%
$33,586,222.00
$11,145,398.00
33.2%
144.60
2/5
3.0171
2/5
1/5
5/5
4
Elkton Nursing and Rehabilitation Center
SNF

Nursing Homes 24/7 care needed

Elkton
177
No
B-
43
ELKTON HEALTH HOLDCO LLC
94.9%
$30,328,135.00
$6,730,434.00
22.2%
168.80
1/5
3.1902
1/5
1/5
3/5
3

Places of interest near Complete Care at Brackenville

Address 7.8 miles from city center

Address 100 St Claire Dr, Hockessin, DE 19707

Calculate Travel Distance to Complete Care at Brackenville

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

168
Total Staff
110
Employees
58
Contractors
38,731
Total Hours (Quarter)
55
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse187.9 Yes
Licensed Practical Nurse328 Yes
Certified Nursing Assistant798 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
131 staff
7.9hs shift avg
Physicians & Practitioners
14 staff
7.4hs shift avg
Therapy Services
16 staff
7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
7.9hs shift avg
Dietary Services
3 staff
7.2hs shift avg
Other Services
2 staff
6.5hs shift avg
Contractor Analysis
12%
of total hours from contractors
4,662 contractor hours this quarter
Licensed Practical Nurse: 11 Registered Nurse: 7 Certified Nursing Assistant: 23 Speech Language Pathologist: 3 Physical Therapy Assistant: 1 Physical Therapy Aide: 4 Qualified Social Worker: 1 Respiratory Therapy Technician: 8
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant56237918,21191100%8
Licensed Practical Nurse2111328,38691100%8
Clinical Nurse Specialist9093,3738695%7.4
Registered Nurse117183,02691100%7.9
Other Dietary Services Staff3039988998%7.2
Speech Language Pathologist0339036673%7.6
Nurse Practitioner5056836369%7.9
Physical Therapy Aide0445416571%7.4
Qualified Social Worker0114916268%7.9
Administrator1014725965%8
Mental Health Service Worker1014565763%8
Nurse Aide in Training2024184651%7.8
Physical Therapy Assistant0113795358%7.1
Dental Services Staff1012445156%4.8
Respiratory Therapy Technician0881523842%3.9

Health Inspection History

Source: CMS Health Citations (Jul 2022 – Sep 2025)

4
Inspections
40
Total Citations
0
Critical (J-L)
2
Serious (G-I)
10
Citations/Inspection
Sep 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
38
Serious (G-I)
2
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
10
25% of total
Resident Rights
6
15% of total
Abuse, Neglect & Exploitation
4
10% of total
Infection Control
2
5% of total
Pharmacy Services
2
5% of total
Citation Sources
Standard Inspections 37
Complaint Investigations 20
State Comparison (DE)
Citations
40
Delaware average: 38.9
Critical Citations
0
Delaware average: 0.9
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Sep 15, 2025 D PharmacyF0760 Corrected
Sep 15, 2025 D Care PlanningF0656 Corrected
Sep 15, 2025 D Care PlanningF0658 Corrected
Feb 14, 2025 D Nursing ServicesF0725 Corrected
Feb 14, 2025 D Quality of CareF0700 Corrected
Feb 14, 2025 D Resident RightsF0554 Corrected
Feb 14, 2025 E Resident RightsF0565 Corrected
Feb 14, 2025 D Resident RightsF0578 Corrected
Feb 02, 2024 D Abuse/NeglectF0600 Corrected
Feb 02, 2024 D Abuse/NeglectF0609 Corrected
Feb 02, 2024 D Abuse/NeglectF0610 Corrected
Feb 02, 2024 D Infection ControlF0880 Corrected
Feb 02, 2024 E Nursing ServicesF0725 Corrected
Feb 02, 2024 D Nursing ServicesF0726 Corrected
Feb 02, 2024 E NutritionF0804 Corrected
Feb 02, 2024 E NutritionF0809 Corrected
Feb 02, 2024 E NutritionF0812 Corrected
Feb 02, 2024 D PharmacyF0761 Corrected
Feb 02, 2024 D Quality of CareF0684 Corrected
Feb 02, 2024 G Quality of CareF0689 Corrected
Feb 02, 2024 D Quality of CareF0695 Corrected
Feb 02, 2024 D Care PlanningF0641 Corrected
Feb 02, 2024 D Resident RightsF0550 Corrected
Feb 02, 2024 D Resident RightsF0554 Corrected
Jul 25, 2022 D Abuse/NeglectF0943 Corrected
Jul 25, 2022 F Infection ControlF0880 Corrected
Jul 25, 2022 D NutritionF0803 Corrected
Jul 25, 2022 E NutritionF0812 Corrected
Jul 25, 2022 D Quality of CareF0677 Corrected
Jul 25, 2022 D Quality of CareF0684 Corrected
Jul 25, 2022 D Quality of CareF0685 Corrected
Jul 25, 2022 G Quality of CareF0686 Corrected
Jul 25, 2022 E Quality of CareF0688 Corrected
Jul 25, 2022 D Quality of CareF0791 Corrected
Jul 25, 2022 D Care PlanningF0641 Corrected
Jul 25, 2022 D Care PlanningF0644 Corrected
Jul 25, 2022 D Care PlanningF0655 Corrected
Jul 25, 2022 E Care PlanningF0656 Corrected
Jul 25, 2022 D Care PlanningF0661 Corrected
Jul 25, 2022 D Resident RightsF0561 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Complete Care Management
Resident Census by Payment Source
99 Total Residents
Medicare 28 (28.3%)
Medicaid 52 (52.5%)
Private Pay/Other 19 (19.2%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
10.7 Score
12% worse than avg Delaware avg: 9.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
19.5 Score
Near average Delaware avg: 19.0

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
11.2%
Lost Too Much Weight
10.2%
Urinary Tract Infection
0.7%
Depressive Symptoms
19.7%
Falls with Major Injury
5.0%
Pneumococcal Vaccine
99.7%
Antipsychotic Use
7.0%
Walking Ability Worsened
23.3%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
4.0%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
24.1%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
91.7% 12% better than avg Delaware: 82.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.6% 38% better than avg Delaware: 0.9%
Influenza Vaccine
95.6% 15% better than avg Delaware: 83.1%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $17K Delaware avg: $98K 83% better than avg
Number of Fines 1 Delaware avg: 1.9
Compared to Delaware Average Facility: $17K | Delaware Avg: $98K
Penalty History

Showing all 1 penalties (Feb 2024 - Feb 2024)

Feb 2, 2024 Civil Money Penalty
$17K

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Claim What’s Yours: Financial Aid for Delaware Seniors

Program
State Program Name
Eligibility
Benefits
Elderly and Disabled Waiver
Delaware Medicaid E&D Waiver
Official government program page
  • General: Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • DE Specifics: Small state, faster processing in some areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
Delaware Caregiver Support Program
DE Caregiver Support (NFCSP)
  • General: Caregiver of someone 60+, Delaware resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • DE Specifics: Limited slots; rural focus.
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
  • General: Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (300% FBR).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • DE Specifics: Limited to specific areas (e.g., New Castle County); few providers.
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Medicare Savings Program (MSP)
Delaware Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • DE Specifics: Three tiers; broader limits than some states.
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Delaware SCSEP (federally funded, state-administered)
Official government program page
  • General: Age 55+, unemployed, low-income, Delaware resident.
  • Income Limits (2025): ~$1,983/month (125% FPL, individual).
  • Asset Limits: Not specified; income-focused.
  • DE Specifics: Priority for veterans, rural residents; ~400 slots/year.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

Claim What’s Yours Financial Aid for Delaware Seniors

Delaware Medicaid E&D Waiver

Elderly and Disabled Waiver

Requirements:
  • General:
    Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • DE Specifics:
    Small state, faster processing in some areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
DE Caregiver Support (NFCSP)

Delaware Caregiver Support Program

Requirements:
  • General:
    Caregiver of someone 60+, Delaware resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • DE Specifics:
    Limited slots; rural focus.
Benefits without Contact:
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Delaware Medicaid PACE

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (300% FBR).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • DE Specifics:
    Limited to specific areas (e.g., New Castle County); few providers.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Delaware Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • DE Specifics:
    Three tiers; broader limits than some states.
Benefits without Contact:
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Delaware SCSEP (federally funded, state-administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Delaware resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL, individual).
  • Asset Limits:
    Not specified; income-focused.
  • DE Specifics:
    Priority for veterans, rural residents; ~400 slots/year.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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