5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Friendship Village offers gorgeous amenities, specifically well-designed suites to ensure that the residents are enjoying and relaxed during their stay here. They offer flexible care plans so it can be adjusted depending on the comfort and needs of the residents. At Friendship Village, the staff are professionally-trained, providing all the assistance that the residents need.
The facility gives the standard assistance and services to its residents. However, aside from that, the facility also hosts several events and activities. This ensures that the residents are kept engaged and will enjoy their stay during their retirement. For those seeking flexibility and comfort for their senior loved ones, then Friendship Village is the place for you.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Hours per resident per day vs Michigan averages
Total nursing care
This home is ranked 6th out of 126 homes in Michigan for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 43m
33% above state avg
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
1 of 6 metrics below state avg
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Michigan average 6.5
Last Health inspection on Jan 2025
Michigan average 33.5
Michigan average 5.18
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.
100% better than Michigan averageMichigan average: 0.3
100% better than Michigan averageMichigan average: 1.9
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
60% more staff per resident than Michigan average
0% compared with Michigan average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 19 RN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursAssists with medical care and medications.
All 5 LPN Staff are full-time employees. No contractors work on this role.
5
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursHelps with daily care and mobility.
All 45 CNA Staff are full-time employees. No contractors work on this role.
45
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,218 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 45 | 0 | 45 | 14,501 | 92 | 100% | 8.2 |
| Registered Nurse | 19 | 0 | 19 | 5,330 | 92 | 100% | 8.1 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,605 | 91 | 99% | 7.7 |
| Licensed Practical Nurse | 5 | 0 | 5 | 1,360 | 84 | 91% | 9.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 988 | 64 | 70% | 7.7 |
| RN Director of Nursing | 2 | 0 | 2 | 924 | 69 | 75% | 7.4 |
| Physical Therapy Aide | 0 | 2 | 2 | 785 | 67 | 73% | 6.3 |
| Speech Language Pathologist | 0 | 4 | 4 | 770 | 67 | 73% | 5.5 |
| Physical Therapy Assistant | 0 | 6 | 6 | 611 | 68 | 74% | 6.4 |
| Dietitian | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 506 | 64 | 70% | 7.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Administrator | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 423 | 53 | 58% | 8 |
| Feeding Assistant | 0 | 1 | 1 | 318 | 53 | 58% | 6 |
| Qualified Social Worker | 0 | 1 | 1 | 311 | 58 | 63% | 5.4 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 305 | 62 | 67% | 4.8 |
| Medical Director | 0 | 3 | 3 | 98 | 20 | 22% | 4.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 20 | 5 | 5% | 3.9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.1
56% worse than Michigan averageMichigan average: 8.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.8
95% worse than Michigan averageMichigan average: 16.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.8%
27% worse than Michigan averageMichigan average: 12.5%
Percent of long-stay residents whose ability to move independently worsened
40.6%
165% worse than Michigan averageMichigan average: 15.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
39.0%
86% worse than Michigan averageMichigan average: 21.0%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
40% better than Michigan averageMichigan average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
2.5%
57% better than Michigan averageMichigan average: 5.7%
Percent of long-stay residents with a urinary tract infection
2.9%
69% worse than Michigan averageMichigan average: 1.7%
Percent of long-stay residents who lose too much weight
4.8%
16% better than Michigan averageMichigan average: 5.7%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Michigan averageMichigan average: 3.9%
Percent of long-stay residents who received an antipsychotic medication
17.1%
14% worse than Michigan averageMichigan average: 15.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
5% better than Michigan averageMichigan average: 94.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Michigan averageMichigan average: 95.0%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
21% better than Michigan averageMichigan average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Michigan averageMichigan average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.6%
16% better than Michigan averageMichigan average: 79.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.8%
15% worse than Michigan averageMichigan average: 24.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
3.4%
70% better than Michigan averageMichigan average: 11.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Michigan averageMichigan average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
71.2%
33% better than Michigan averageMichigan average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
47.1%
7% worse than Michigan averageMichigan average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
27% of new residents, usually for short-term rehab.
73% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
38Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Friendship Village – Kalamazoo from 2012–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 09/2023.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #12 / 120Payroll costs — State benchmarkedThis home is ranked 12th out of 120 homes in Michigan. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Michigan average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Michigan that report data for that category. Facilities without available data are excluded from the ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #34 / 120Payroll % of net patient revenue — State benchmarkedThis home is ranked 34th out of 120 homes in Michigan. Shows payroll as a percentage of net patient revenue versus the Michigan average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Michigan that report data for that category. Facilities without available data are excluded from the ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (73% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
David Riser is the Administrator at Friendship Village - Kalamazoo, having been promoted to this leadership role in February 2024. He previously served as Associate Executive Director and has experience at other Life Care Services managed communities. David holds a Bachelor of Business Administration from Northwood University and is a Licensed Nursing Home Administrator in both Florida and Michigan.
3.1 miles from city center
Estimated distance in miles from Kalamazoo's city center to Friendship Village – Kalamazoo's address, calculated via Google Maps.
— 0.82 miles to nearest hospital (Bronson Kalamazoo)
Add your location
Info below is compiled from CMS reports & the MI Licensing & Regulatory Affairs (LARA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Friendship Village – Kalamazoo | NH AL IL MC SNF | Kalamazoo | 57
Facility
57
MI AVG
74
Rank
#250 / 429 |
88.4%
Facility
88.4%
MI AVG
74.4
Rank
#42 / 117 | +19% | 5.72
Facility
5.72
MI AVG
4.30
Rank
#6 / 126 | +80% | +33% | $0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 129 | 21
Facility
21
MI AVG
33.5
Rank
#43 / 128 | 5.3
Facility
5.3
MI AVG
5.2
Rank
#77 / 128 | - | 50 | A+ |
7
Facility
7
MI AVG
40
Rank
#632 / 676 | Timothy Cain | $21.8MFiscal year ending 09/2023
Facility
$21.8MFiscal year ending 09/2023
MI AVG
$13.2M
Rank
#13 / 120 | $13.5MFiscal year ending 09/2023
Facility
$13.5MFiscal year ending 09/2023
MI AVG
$7.7M
Rank
#12 / 120 | 62.1%Fiscal year ending 09/2023
Facility
62.1%Fiscal year ending 09/2023
MI AVG
59.2%
Rank
#34 / 120 | 235248 | ||||
| Heritage Community of Kalamazoo | NH AL IL MC SNF | Kalamazoo (Milwood) | 39
Facility
39
MI AVG
74
Rank
#293 / 429 |
95.9%
Facility
95.9%
MI AVG
74.4
Rank
#9 / 117 | +29% | 5.44
Facility
5.44
MI AVG
4.30
Rank
#11 / 126 | +123% | +27% | $0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 129 | 22
Facility
22
MI AVG
33.5
Rank
#46 / 128 | 7.3
Facility
7.3
MI AVG
5.2
Rank
#101 / 128 | - | 37 | - |
61
Facility
61
MI AVG
40
Rank
#125 / 676 | - | - | - | - | 235074 | ||||
| Medilodge of Kalamazoo | NH HOS MC PC RC SNF | Kalamazoo (Oshtemo Charter Township) | 39
Facility
39
MI AVG
74
Rank
#293 / 429 |
94.6%
Facility
94.6%
MI AVG
74.4
Rank
#17 / 117 | +27% | 3.90
Facility
3.90
MI AVG
4.30
Rank
#67 / 126 | +38% | -9% | $0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 129 | 20
Facility
20
MI AVG
33.5
Rank
#37 / 128 | 4.0
Facility
4.0
MI AVG
5.2
Rank
#40 / 128 | 2 | 37 | - |
34
Facility
34
MI AVG
40
Rank
#376 / 676 | - | $4.4MFiscal year ending 12/2023
Facility
$4.4MFiscal year ending 12/2023
MI AVG
$13.2M
Rank
#119 / 120 | $2.7MFiscal year ending 12/2023
Facility
$2.7MFiscal year ending 12/2023
MI AVG
$7.7M
Rank
#118 / 120 | 62.5%Fiscal year ending 12/2023
Facility
62.5%Fiscal year ending 12/2023
MI AVG
59.2%
Rank
#33 / 120 | 235282 | ||||
| Medilodge of Westwood | NH HOS PC RC SNF | Kalamazoo | 97
Facility
97
MI AVG
74
Rank
#137 / 429 |
88.4%
Facility
88.4%
MI AVG
74.4
Rank
#42 / 117 | +19% | 3.66
Facility
3.66
MI AVG
4.30
Rank
#96 / 126 | +13% | -15% | $129.2k
Facility
$129.2k
MI AVG
$87.6k
Rank
#120 / 129 | 84
Facility
84
MI AVG
33.5
Rank
#128 / 128 | 12.0
Facility
12.0
MI AVG
5.2
Rank
#128 / 128 | 6 | 86 | - |
5
Facility
5
MI AVG
40
Rank
#643 / 676 | - | $9.2MFiscal year ending 12/2023
Facility
$9.2MFiscal year ending 12/2023
MI AVG
$13.2M
Rank
#90 / 120 | $5.1MFiscal year ending 12/2023
Facility
$5.1MFiscal year ending 12/2023
MI AVG
$7.7M
Rank
#91 / 120 | 55.7%Fiscal year ending 12/2023
Facility
55.7%Fiscal year ending 12/2023
MI AVG
59.2%
Rank
#58 / 120 | 235542 |
Friendship Village – Kalamazoo is located in Kalamazoo, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Friendship Village – Kalamazoo has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
Friendship Village – Kalamazoo's occupancy is 63.1%.
Friendship Village – Kalamazoo has been operating for approximately 51 years, based on available licensing and registration records.
Yes — see the floorplan options available at Friendship Village – Kalamazoo on this page.
Yes, Friendship Village – Kalamazoo allows residents to bring their pets.
Friendship Village – Kalamazoo is registered as a non-profit in MI.
Friendship Village – Kalamazoo has had 21 reported deficiencies since 2023 according to records from Michigan Dept. of Licensing and Regulatory Affairs (LARA).
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