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Brightwater Senior Living of Highland
Assisted Living & Memory Care · Highland, CA
Front entrance of Brightwater Senior Living of Highland Well-maintained garden area with seating and palm trees Interior library with seating and bookshelves Tastefully arranged dining room set for a meal Bright and inviting interior common area with seating Cozy bedroom in a senior living facility

Brightwater Senior Living of Highland

Assisted Living & Memory Care · Highland, CA
28807 Base Line St, Highland, CA 92346 View map Calculator: See prices in your area
Calculator: See prices in your area

Overview of Brightwater Senior Living of Highland

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Nestled in Highland, California, Brightwater Senior Living of Highland offers a unique retirement living experience designed to enhance wellness, comfort, and independence. Residents enjoy stunning landscaping, elegant decor, and a broad range of amenities, all complemented by 24/7 healthcare support from licensed nurses and assistants. Brightwater goes beyond traditional senior living by offering flexible living options without buy-in fees or long-term leases. This vibrant community fosters a fulfilling lifestyle. Residents can explore their creativity with new skills, join the choir, or stay active in the fitness center. Relaxation comes easy at the spa, library, or Orange Blossom Theater. Brightwater’s beautiful courtyards and patios with walking paths provide opportunities to connect with nature, while the surrounding area boasts historical charm, cultural attractions, and easy access to top-rated medical facilities.

Facility Direct Line (909) 341-1495
Facility Direct Line (909) 341-1495
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Bed community size
115-bed community Rank #616 / 1648Bed count — State benchmarkedThis home is ranked 616th out of 1648 homes in California for Bed Count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
12 years in operation Rank #571 / 1494Years in operation — State benchmarkedThis home is ranked 571st out of 1494 homes in California for Years In Operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 37 / 100 Rank #1600 / 2087Walk Score — State benchmarkedThis home is ranked 1600th out of 2087 homes in California for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
79%
Rank #693 / 1496Occupancy rate — State benchmarkedThis home is ranked 693rd out of 1496 homes in California for Occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1496. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the California average: 72.8%
Occupied beds
91 / 115
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
IssuanceApril 4, 2014
CountySan Bernardino
License Number#366426055

Ownership & Operating Entity

Brightwater Senior Living of Highland is legally operated by Highland Al-Mc Gp LLC As Gp Of Highland Al-Mc Grou, and administered by Marguerite Crockem.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMarguerite Crockem (per BBB, record updated Jul 2026)

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Fitness Center
Spa
The Bistro
Chapel
Library
Orange Blossom Theater
Barber And Beauty Salon
Courtyards And Patios With Walking Paths
ActivitiesRecreational, intellectual, & cultural activities

Contact Brightwater Senior Living of Highland

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2021 · 5 years of data 10 citations 31 total visits 19 complaint visits 5 official inspections 12 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

15 points below the California average for assisted living residences (81/100)

Rank #1217 / 1399 in California Inspection Score — State benchmarked This home is ranked 1217th out of 1399 homes in California for Inspection Score. Shows this facility's inspection score compared to the California average among 1399 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 66 out of 100. Letter grade D. 15 points below the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average
Overall vs. CA average 6 Worse Metrics worse than California average:
• Serious citations (Type A) (67% above)
• Moderate citations (Type B) (25% above)
• Total visits (94% above)
• Complaint visits (46% above)
• Official inspections (25% above)
• Complaint investigations (20% above) 3 At Avg Metrics at California average:
• Total citations (at CA avg)
• Citations per year (at CA avg)
• Other visits (at CA avg) 1 Better Metrics better than California average:
• Citations per inspection (91% below)
Latest Inspection April 28, 2026

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 1010 This facility has total citations in line with the California average (10 vs. CA avg 10).— At avg
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 53 This facility has 67% more serious citations (type a) than a typical California assisted living residence (5 vs. CA avg 3).↑ 67% worse Rank #895 / 1160 Serious citations (Type A) — State benchmarked This home is ranked 895th out of 1160 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1160 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 54 This facility has 25% more moderate citations (type b) than a typical California assisted living residence (5 vs. CA avg 4).↑ 25% worse
Citations per year Info Average citations per year since 2021. 22 This facility has citations per year in line with the California average (2 vs. CA avg 2).— At avg
Citations per inspection Info Average citations per inspection. 0.33.3 This facility has 91% fewer citations per inspection than a typical California assisted living residence (0.3 vs. CA avg 3.3).↓ 91% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total visits Info Combined count of complaint visits, other regulatory visits, and official scheduled inspections. 3116 This facility has 94% more total visits than a typical California assisted living residence (31 vs. CA avg 16).↑ 94% worse
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 1913 This facility has 46% more complaint visits than a typical California assisted living residence (19 vs. CA avg 13).↑ 46% worse Rank #1106 / 1388 Complaint visits — State benchmarked This home is ranked 1106th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 77 This facility has other visits in line with the California average (7 vs. CA avg 7).— At avg
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 54 This facility has 25% more official inspections than a typical California assisted living residence (5 vs. CA avg 4).↑ 25% worse
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 1210 This facility has 20% more complaint investigations than a typical California assisted living residence (12 vs. CA avg 10).↑ 20% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on March 4, 2026 cited three deficiencies and two technical violations related to safety and medication storage but found the facility clean and operating within capacity.
  • Multiple substantiated complaints from 2021 to 2023 documented neglect, medication errors, failure to follow observation policies, and delayed emergency response, resulting in civil penalties and safety risks to residents.
  • Complaint investigations from late 2023 through 2025 found several medication management and care concerns substantiated, but later investigations in 2025 and 2026 found no deficiencies or unsubstantiated allegations, indicating some improvement.
Show Inspection Reports

Managed by Marguerite Crockem

Executive Director

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Address 1.5 miles from city center Info Estimated distance in miles from Highland's city center to Brightwater Senior Living of Highland's address, calculated via Google Maps.

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The information below is reported by the California Department of Social Services and Department of Public Health.

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Financial Assistance for
Assisted Living in California

Brightwater Senior Living of Highland is located in Highland, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Brightwater Senior Living of Highland

Who is the owner of Brightwater Senior Living of Highland?

Brightwater Senior Living of Highland is legally operated by Highland Al-Mc Gp LLC As Gp Of Highland Al-Mc Grou, and administered by Marguerite Crockem.

Is Brightwater Senior Living of Highland in a walkable area?

Brightwater Senior Living of Highland has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Brightwater Senior Living of Highland?

Brightwater Senior Living of Highland's occupancy is 79%.

Are pets allowed at Brightwater Senior Living of Highland?

No, Brightwater Senior Living of Highland has a no-pet policy.

Who is the administrator of Brightwater Senior Living of Highland?

Marguerite Crockem is the administrator of Brightwater Senior Living of Highland.

How many beds does Brightwater Senior Living of Highland have?

Brightwater Senior Living of Highland has 115 beds.

Has Brightwater Senior Living of Highland had any citations?

Brightwater Senior Living of Highland has had 10 reported citations since 2021 according to records from California Department of Social Services (CDSS).

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