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Brightwater Senior Living of Highland
Assisted Living & Memory Care · Highland, CA
Front entrance of Brightwater Senior Living of Highland Well-maintained garden area with seating and palm trees Interior library with seating and bookshelves Tastefully arranged dining room set for a meal Bright and inviting interior common area with seating Cozy bedroom in a senior living facility

Brightwater Senior Living of Highland

Assisted Living & Memory Care · Highland, CA
28807 Base Line St, Highland, CA 92346 View map Calculator: See prices in your area
Calculator: See prices in your area

Overview of Brightwater Senior Living of Highland

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Nestled in Highland, California, Brightwater Senior Living of Highland offers a unique retirement living experience designed to enhance wellness, comfort, and independence. Residents enjoy stunning landscaping, elegant decor, and a broad range of amenities, all complemented by 24/7 healthcare support from licensed nurses and assistants. Brightwater goes beyond traditional senior living by offering flexible living options without buy-in fees or long-term leases. This vibrant community fosters a fulfilling lifestyle. Residents can explore their creativity with new skills, join the choir, or stay active in the fitness center. Relaxation comes easy at the spa, library, or Orange Blossom Theater. Brightwater’s beautiful courtyards and patios with walking paths provide opportunities to connect with nature, while the surrounding area boasts historical charm, cultural attractions, and easy access to top-rated medical facilities.

Facility Direct Line (909) 341-1495
Facility Direct Line (909) 341-1495
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Bed community size
115-bed community Rank #615 / 1646Bed count — State benchmarkedThis home is ranked 615th out of 1646 homes in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
12 years in operation Rank #604 / 1504Years in operation — State benchmarkedThis home is ranked 604th out of 1504 homes in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 37 / 100 Rank #1602 / 2058Walk Score — State benchmarkedThis home is ranked 1602nd out of 2058 homes in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
79%
Rank #692 / 1492Occupancy rate — State benchmarkedThis home is ranked 692nd out of 1492 homes in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 1492. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the California average: 72.8%
Occupied beds
91 / 115
Average occupied beds in California homes 87 beds

License Details

Facility TypeResidential Care Elderly
IssuanceApril 4, 2014
CountySan Bernardino
License Number#366426055

Ownership & Operating Entity

Brightwater Senior Living of Highland is legally operated by Highland Al-Mc Gp LLC As Gp Of Highland Al-Mc Grou, and administered by Marguerite Crockem.

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Fitness Center
Spa
Bistro
Chapel
Library
Movie Theater
Salon
Courtyard
Patio
ActivitiesRecreational, intellectual, & cultural activities

Contact Brightwater Senior Living of Highland

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Since 2021 · 5 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 12 citations 31 total visits 19 complaint visits 5 official inspections 12 complaint investigations
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

16 points below the California average for assisted living residences (81/100)

Rank #1253 / 1475 in California Inspection Score — State benchmarked This home is ranked 1253rd out of 1475 homes in California for inspection score. Shows this facility's inspection score compared to the California average among 1475 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 65 out of 100. Letter grade D. 16 points below the California average for assisted living residences (81/100)

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average
Overall vs. CA average 3 Worse Metrics worse than California average:
• Total citations (20% above)
• Serious citations (Type A) (133% above)
• Moderate citations (Type B) (25% above) 1 Better Metrics better than California average:
• Citations per inspection (88% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 1210 This facility has 20% more total citations than a typical California assisted living residence (12 vs. CA avg 10).↑ 20% worse
Serious citations (Type A) Info Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action. 73 This facility has 133% more serious citations (type a) than a typical California assisted living residence (7 vs. CA avg 3).↑ 133% worse Rank #1204 / 1434 Serious citations (Type A) — State benchmarked This home is ranked 1204th out of 1434 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1434 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Info Citations that do not pose an immediate risk but still represent a departure from required care or operational standards. 54 This facility has 25% more moderate citations (type b) than a typical California assisted living residence (5 vs. CA avg 4).↑ 25% worse
Citations per inspection Info Average citations per inspection. 0.43.3 This facility has 88% fewer citations per inspection than a typical California assisted living residence (0.4 vs. CA avg 3.3).↓ 88% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total inspections Info Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes. 3116 This facility has had 94% more total inspections than the California average (31 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↑ 94% more
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 1913 This facility has had 46% more complaint visits than the California average (19 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↑ 46% more Rank #1107 / 1388 Complaint visits — State benchmarked This home is ranked 1107th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 77 This facility has other visits in line with the California average (7 vs. CA avg 7).— At avg
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 54 This facility has had 25% more official inspections than the California average (5 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 25% more
Complaint investigations Info On-site investigations triggered by complaints filed with California regulators. 1210 This facility has had 20% more complaint investigations than the California average (12 vs. CA avg 10). More inspections can mean more regulatory scrutiny rather than worse care.↑ 20% more
Show Inspection Reports

Managed by Marguerite Crockem

Executive Director

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Address 1.5 miles from city center Info Estimated distance in miles from Highland's city center to Brightwater Senior Living of Highland's address, calculated via Google Maps.

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Compare Assisted Living around San Bernardino

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

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MC
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144
Facility 144
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Yes 46
77
Facility 77
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13
7
Facility 7
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5
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18
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Brightwater Senior Living of Highland
AL
MC
Highland
115
Facility 115
CA AVG 104
Rank #615 / 1646
No
37
Facility 37
CA AVG 59
Rank #1602 / 2058
65
Facility 65
CA AVG 81
Rank #1253 / 1475
31
19
Facility 19
CA AVG 13
Rank #1107 / 1388
7
Facility 7
CA AVG 3
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12
Facility 12
CA AVG 13
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 79.1% A+Highland Al-Mc Gp LLC As Gp Of Highland Al-Mc Grou-
La Posada
AL
MC
RC
San Bernardino
11
Facility 11
CA AVG 104
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Yes
76
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86
Facility 86
CA AVG 81
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8
1
Facility 1
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 63.6% -O. Ruth Hernandez-
VIPHealth Services – San Bernardino
AL
San Bernardino (Shandin Hills)
6
Facility 6
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Rank #1319 / 1646
No 46
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Facility 96
CA AVG 81
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3
0
Facility 0
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0
Facility 0
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4
Facility 4
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 66.7% -Viphealth Services, LLCPrivate Rooms / Semi-Private Rooms
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Financial Assistance for
Assisted Living in California

Brightwater Senior Living of Highland is located in Highland, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Brightwater Senior Living of Highland

Who is the owner of Brightwater Senior Living of Highland?

Brightwater Senior Living of Highland is legally operated by Highland Al-Mc Gp LLC As Gp Of Highland Al-Mc Grou, and administered by Marguerite Crockem.

Is Brightwater Senior Living of Highland in a walkable area?

Brightwater Senior Living of Highland has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Brightwater Senior Living of Highland?

Brightwater Senior Living of Highland's occupancy is 79%.

How long has Brightwater Senior Living of Highland been in business?

Brightwater Senior Living of Highland has been operating for approximately 12 years, based on available licensing and registration records.

Are pets allowed at Brightwater Senior Living of Highland?

No, Brightwater Senior Living of Highland has a no-pet policy.

Who is the administrator of Brightwater Senior Living of Highland?

Marguerite Crockem is the administrator of Brightwater Senior Living of Highland.

How many beds does Brightwater Senior Living of Highland have?

Brightwater Senior Living of Highland has 115 beds.

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