Show Inspection Reports
Total health inspections
6
North Carolina average 4
Last Health inspection on Jun 2025
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
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Nursing Home
Peak Resources Charlotte
Overview of Peak Resources Charlotte
Located in Charlotte, North Carolina, Peak Resources Charlotte is an assisted living and nursing home community offering both short-term rehabilitation and long-term care services.
With 142 beds, it is a sizable facility dedicated to providing quality care to its residents. The community proudly participates in Medicare and Medicaid, ensuring that residents have access to comprehensive healthcare services.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
142
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
76.6%
Residents per day (avg)
119
Occupancy rate
76.6%
Residents per day (avg)
119
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
12% of new residents, usually for short-term rehab.
Typical stay
26 days
Private pay
40% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
48% of new residents, often for long-term daily care.
Typical stay
6 - 7 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$12.2M
Profit
$755.4K
Privately-owned community
Operated by a business corporation.
Home revenue
$12,190,735.00
Profit
$755,424.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.4M
Walk Score: 64 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Additional licensing details
CMS Certification Number:
345013
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Garry Henderson, Administrator
Care Services
Accepts Medicaid
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Amenities & Lifestyle
Programs & Activities
Specific Programs
Wound Care, Pain Management, Therapeutic Activities, Hospice Care, Respite Care, X-Ray Mobile, PICC – Line, IV Therapy, Room Accommodations
Religious Services
Yes
Pricing & Financial Information
Types of Care at Peak Resources Charlotte
Skilled Nursing
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
6 visits/inspections
5 visits/inspections triggered by complaints
2 routine inspections
Results
6 with issues
0 without issues
Latest inspection
Date:June 26, 2025
Type:Routine
30 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Health Inspection History
Inspections
Total health citations
23
North Carolina average 20.9
Citations per inspection
3.83
North Carolina average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
6 of 23 citations resulted from standard inspections; 7 of 23 resulted from complaint investigations; and 10 of 23 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
23% better than North Carolina averageNorth Carolina average: 1.3
Serious Health citations
4
4
344% worse than North Carolina averageNorth Carolina average: 0.9
1 critical citation
4 serious citations
18 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 26, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 26, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 26, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 26, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Mar 21, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Mar 21, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 21, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 21, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Roxboro The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
White Oak Manor Charlotte
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Charlotte (Cotswold)
180
75.9%
-1%
3.91
-2%
0
17
1
143
A+
24
Keziah, Hayden
$16,8M
$8,1M
48.3%
345238
Peak Resources Charlotte
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Charlotte (Country Club Heights)
142
76.6%
0%
3.17
-20%
1
23
5
119
-
64
Peak Resources Inc
$11,9M
$4,0M
33.6%
345013
Places of interest near Peak Resources Charlotte
149 miles from city center — 1.98 miles to nearest hospital (Novant Health Presbyterian Medical Center : Cancer Center)
3223 Central Ave, Charlotte, NC 28205
Calculate Travel Distance to Peak Resources Charlotte
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
220
Employees
117
Contractors
103
Staff to resident ratio
1.82:1
0% compared with North Carolina averageNorth Carolina average ratio: 1.85:1
Avg staff/day
54
Average shift
7.9 hours
0% compared with North Carolina averageNorth Carolina average: 8 hours
Total staff hours (quarter)
38,634
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
1
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
12 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
12 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
39
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
139
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
13.5%
5,204 contractor hours this quarter
Certified Nursing Assistant: 67
Licensed Practical Nurse: 17
Occupational Therapy Aide: 6
Respiratory Therapy Technician: 3
Speech Language Pathologist: 3
Physical Therapy Aide: 3
Qualified Social Worker: 1
Physical Therapy Assistant: 1
Occupational Therapy Assistant: 1
Registered Nurse: 1
Staff by category
| Certified Nursing Assistant | 72 | 67 | 139 | 18,360 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 22 | 17 | 39 | 8,064 | 91 | 100% | 9 |
| Medication Aide/Technician | 5 | 0 | 5 | 2,966 | 91 | 100% | 10.2 |
| RN Director of Nursing | 6 | 0 | 6 | 2,109 | 91 | 100% | 8 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,458 | 84 | 92% | 8.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 1,032 | 65 | 71% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 516 | 65 | 71% | 7.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 510 | 66 | 73% | 7.5 |
| Other Dietary Services Staff | 1 | 0 | 1 | 509 | 65 | 71% | 7.8 |
| Physical Therapy Aide | 0 | 3 | 3 | 489 | 69 | 76% | 7.1 |
| Physical Therapy Assistant | 0 | 1 | 1 | 487 | 64 | 70% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 481 | 66 | 73% | 7.3 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Dietitian | 1 | 0 | 1 | 449 | 57 | 63% | 7.9 |
| Occupational Therapy Aide | 0 | 6 | 6 | 145 | 29 | 32% | 4.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 63 | 14 | 15% | 4.5 |
| Registered Nurse | 0 | 1 | 1 | 12 | 1 | 1% | 12 |
139 Certified Nursing Assistant
% of Days
100%
39 Licensed Practical Nurse
% of Days
100%
5 Medication Aide/Technician
% of Days
100%
6 RN Director of Nursing
% of Days
100%
6 Clinical Nurse Specialist
% of Days
92%
2 Mental Health Service Worker
% of Days
71%
1 Qualified Social Worker
% of Days
71%
1 Nurse Practitioner
% of Days
71%
3 Respiratory Therapy Technician
% of Days
73%
1 Other Dietary Services Staff
% of Days
71%
3 Physical Therapy Aide
% of Days
76%
1 Physical Therapy Assistant
% of Days
70%
3 Speech Language Pathologist
% of Days
73%
1 Administrator
% of Days
64%
1 Dietitian
% of Days
63%
6 Occupational Therapy Aide
% of Days
32%
1 Occupational Therapy Assistant
% of Days
15%
1 Registered Nurse
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
121 residents
Residents by payment source
Medicare
8 residents (6.6%)
Medicaid
97 residents (80.2%)
Private pay or other
16 residents (13.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.4
27% better than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.6
29% better than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
10.0%
Percent of long-stay residents whose need for help with daily activities has increased
10.0%
43% better than North Carolina averageNorth Carolina average: 17.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
14.4%
Percent of long-stay residents whose ability to move independently worsened
14.4%
38% better than North Carolina averageNorth Carolina average: 23.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.4%
9% better than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
61% better than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.8%
Percent of long-stay high risk residents with pressure ulcers
7.8%
24% worse than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
46% better than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.2%
Percent of long-stay residents who lose too much weight
8.2%
12% worse than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
6.3%
Percent of long-stay residents who have depressive symptoms
6.3%
42% worse than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.1%
Percent of long-stay residents who received an antipsychotic medication
5.1%
62% better than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
In line with North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
5% better than North Carolina averageNorth Carolina average: 94.1%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.50
Number of hospitalizations per 1,000 long-stay resident days.
1.50
15% better than North Carolina averageNorth Carolina average: 1.77
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.95
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.95
7% worse than North Carolina averageNorth Carolina average: 1.82
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.8%
12% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.3%
12% better than North Carolina averageNorth Carolina average: 78.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.3%
6% worse than North Carolina averageNorth Carolina average: 22.9%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
20.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
20.0%
52% worse than North Carolina averageNorth Carolina average: 13.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
4.8%
Percentage of SNF residents who experience falls with major injury during their stay.
4.8%
518% worse than North Carolina averageNorth Carolina average: 0.8%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
47.5%
Rate of successful return to home or community from a skilled nursing facility.
47.5%
6% worse than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$14K
81% lower than North Carolina averageNorth Carolina average: $76K
Number of fines
1
57% fewer fines than North Carolina averageNorth Carolina average: 2.3
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than North Carolina averageNorth Carolina average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$14K
North Carolina average
$76K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 21, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 21, 2024
$14K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Peak Resources Charlotte based on CMS SNF Cost Reports.
Occupancy Rate
76.6%
↓ 5.3pp vs 2022
Net Income
$755,424
↓ ~$1.5M vs 2022
Total Payroll
$4,774,201
↓ ~$181K vs 2022
Profit Margin
6.4%
↓ 11.7pp vs 2022
Loading trend charts...
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