5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Located in a serene corner of Westlake, OH Brookdale Westlake Village offers a vibrant senior living community with options for Independent Living, Assisted Living, and Memory Care. Seniors here relish the tranquil surroundings and the convenience of comprehensive health care services, including respite stays, short-term care and hospice care. Residents enjoy an inviting dining program featuring delicious, chef-prepared meals served in a warm community atmosphere.
With activities ranging from fitness classes to arts and crafts, there’s always something engaging to enrich social, emotional, and physical well-being. At Brookdale Westlake Village, seniors find a haven equipped with essential amenities like an emergency alert system and a pet-friendly environment, ensuring peace of mind and companionship. Our fitness center encourages active lifestyles, while the on-site pub and sports bar provide a cozy spot for socializing. With spacious, light-filled apartments offering ample storage and picturesque views, Brookdale Westlake Village is the ideal choice for seniors seeking a fulfilling and supportive community lifestyle.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 59m per day | ▲ 55% State avg: 38m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 5m per day | ▲ 11% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 57m per day | ▼ 9% State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 24m per day | ▲ 3% State avg: 3h 17m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ▲ 75% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 41m per day | ▲ 65% State avg: 25m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Brookdale Westlake Village is administered by Suzanne Nall.
Key information about the people who lead and staff this community.
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 7 | 2 | This facility has 250% more total citations than a typical Ohio assisted living residence (7 vs. OH avg 2).↑ 250% worse |
|
Citations per year
Average citations per year since 2019.
| 1 | 0.3 | This facility has 233% more citations per year than a typical Ohio assisted living residence (1 vs. OH avg 0.3).↑ 233% worse |
|
Citations per inspection
Average citations per inspection.
| 1.8 | 0.3 | This facility has 500% more citations per inspection than a typical Ohio assisted living residence (1.8 vs. OH avg 0.3).↑ 500% worse |
Inspections
| This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 6 | This facility has had 33% fewer total inspections than the Ohio average (4 vs. OH avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 33% fewer |
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Ohio average: 84 / 100
Ohio average: 85 / 100
Ohio average: 95 / 100
Ohio average: 92 / 100
Ohio average: 86 / 100
Ohio average: 87 / 100
Ohio average: 73 / 100
Ohio average: 73 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
State average N/A
Last Health inspection on Oct 2024
State average N/A
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
2 of 5 citations resulted from standard inspections; 2 of 5 resulted from complaint investigations; and 1 of 5 came from combined inspections (standard and complaint).
In line with State averageState average: N/A
In line with State averageState average: N/A
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with State averageState average ratio: 0 : 0
0% compared with State averageState average: 0 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
28 total: 18 full-time employees and 10 contractors.
28
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
55 total: 15 full-time employees and 40 contractors.
55
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursHelps with daily care and mobility.
132 total: 33 full-time employees and 99 contractors.
132
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
6,464 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 33 | 99 | 132 | 11,019 | 92 | 100% | 7.4 |
| Licensed Practical Nurse | 15 | 40 | 55 | 4,542 | 92 | 100% | 8.5 |
| Registered Nurse | 18 | 10 | 28 | 4,061 | 92 | 100% | 8 |
| RN Director of Nursing | 4 | 0 | 4 | 1,549 | 76 | 83% | 7.8 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,004 | 67 | 73% | 7.6 |
| Speech Language Pathologist | 0 | 4 | 4 | 990 | 69 | 75% | 5.4 |
| Physical Therapy Aide | 0 | 3 | 3 | 919 | 72 | 78% | 7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 738 | 73 | 79% | 5.7 |
| Dental Services Staff | 2 | 0 | 2 | 590 | 63 | 68% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 495 | 73 | 79% | 3.4 |
| Occupational Therapy Aide | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 481 | 61 | 66% | 7.9 |
| Dietitian | 1 | 0 | 1 | 477 | 60 | 65% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 460 | 54 | 59% | 8.5 |
| Administrator | 1 | 0 | 1 | 420 | 54 | 59% | 7.8 |
| Qualified Social Worker | 0 | 1 | 1 | 331 | 59 | 64% | 5.6 |
| Occupational Therapy Assistant | 0 | 6 | 6 | 36 | 41 | 45% | 0.8 |
| Medical Director | 0 | 3 | 3 | 27 | 21 | 23% | 1.2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.7
In line with State averageState average: 5.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.3
76% worse than State averageState average: 12.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
14.5%
113% worse than State averageState average: 6.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.1%
37% worse than State averageState average: 22.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
5% better than State averageState average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
1.7%
56% better than State averageState average: 3.9%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than State averageState average: 0.5%
Percent of long-stay residents who lose too much weight
3.3%
46% better than State averageState average: 6.2%
Percent of long-stay residents who have depressive symptoms
4.6%
81% better than State averageState average: 24.0%
Percent of long-stay residents who received an antipsychotic medication
4.4%
48% better than State averageState average: 8.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
8% better than State averageState average: 92.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
12% worse than State averageState average: 94.5%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
27% better than State averageState average: 78.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
76% better than State averageState average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
22% better than State averageState average: 75.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.8%
11% worse than State averageState average: 25.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.5%
24% better than State averageState average: 12.5%
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
25% worse than State averageState average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
44.0%
18% worse than State averageState average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
61.3%
21% better than State averageState average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
27% of new residents, usually for short-term rehab.
73% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
58Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Brookdale Westlake Village from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #14 / 199Payroll — State benchmarkedThis home is ranked 14th out of 199 homes in Ohio for Payroll. Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #6 / 199Payroll % — State benchmarkedThis home is ranked 6th out of 199 homes in Ohio for Payroll %. Shows payroll as a percentage of revenue versus the Ohio average. Well-run Ohio facilities typically land around 54–64% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Ohio that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Room Sizes: 348 - 560 / 567 / 664 / 836 / 878 / 999 / 1,088 / 1,300 sq. ft
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (73% of admissions), and a typical private pay stay runs around 6 - 7 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
1.8 miles from city center
Estimated distance in miles from Westlake's city center to Brookdale Westlake Village's address, calculated via Google Maps.
— 6.1 miles to nearest hospital (Cleveland Clinic Fairview Hospital)
Add your location
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
| Brookdale Westlake Village | NH AL IL MC SNF | Westlake | - | 60 | A+ | 25 | 1 Bed / 2 Bed |
| Elizabeth Scott Community | NH AL MC SNF | Maumee | - | 60 | A+ | 0 | Studio / 1 Bed |
| The Knolls of Oxford | NH AL IL MC SNF | Oxford | - | 50 | - | 0 | Private / 1 Bed / 2 Bed / 3 Bed Rooms |
| Locust Ridge | NH MC RC SNF | Williamsburg | - | 61 | A+ | 0 | Private Rooms |
| Otterbein SeniorLife | NH AL HC HOS IL MC SNF | Lebanon | - | 154 | - | 0 | Studio / 1 Bed / 2 Bed / 3 Bed |
Margret Jakabcic is the Director of Nursing at Brookdale Westlake Village.
Brookdale Westlake Village has a walk score of 25. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Brookdale Westlake Village's occupancy is 79.6%.
Yes — see the floorplan options available at Brookdale Westlake Village on this page.
Yes, Brookdale Westlake Village allows residents to bring their pets.
The team at Brookdale Westlake Village can be reached at E000819407@BROOKDALE.COM.
Brookdale Westlake Village is registered as a for-profit in OH.
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