Brookdale Carriage Club Providence

Memory Care Home
Overview of Brookdale Carriage Club Providence

Experience an all-encompassing care at Brookdale Carriage Club Providence, an exceptional senior living community in Charlotte, NC, offering comprehensive levels of care and healthcare services. These include independent living, assisted living, and memory care, ensuring that residents receive the support they need while enjoying a fulfilling lifestyle. Here, residents can enjoy gatherings in the elegant, light-filled lobby or savor nutritious meals in the stately dining room. The community features a lakeside porch, a year-round pool, and various activities for relaxation and recreation. At Brookdale Carriage Club Providence, residents have access to a range of supportive services tailored to their needs.

The community offers short-term respite stays, ideal for those needing a temporary break or recovery after surgery. Skilled nursing care is available around the clock, along with physical, occupational, and speech therapy for recovery. For those requiring long-term skilled care, Brookdale provides a comfortable setting with professional nursing services. Additionally, transitional care helps residents transition from hospital to home, and hospice care is available through a network of preferred providers, ensuring consistent, high-quality support.

(704) 365-8551

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
North Carolina average: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
North Carolina average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
North Carolina average: 2.7/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
North Carolina average: 3.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
8h 7m per day

This home provides 104% more nursing time per resident than the state average.

North Carolina average: 3h 59m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 77

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 71.5%
Residents per day (avg) 8
Occupancy rate
71.5%
Residents per day (avg)
8

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

30% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

70% of new residents, often for short stays.

Typical stay 6 years

Finances and operations

Proprietary home
Corporation
Home revenue
$7.1M
Operating loss
-$3.3M
Proprietary home Corporation
Home revenue
$7,096,866.00
Operating loss
$-3,281,044.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.3M
102.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.1M
Total costs $10.4M
Bed community size
77-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 12 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active

Additional licensing details

License number: HAL-060-016
County: Mecklenburg

Safety & Compliance

Wheelchair Accessible
Emergency Systems: Emergency alert system available.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Laura Lewis, Director of Financial Services, CDAL

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Independent Living
Assisted Living
Memory Care
Skilled Nursing

Additional Policies & Features

Housekeeping: Yes

Amenities & Lifestyle

Emergency Alert System
Pet Friendly
Outdoor Pool
Fitness Center
Transportation
Library
Concierge Service
Beauty/Barber Shop
Courtyard and Garden
Porch
Therapy Room
Chapel
Private Dining Room
Game Room
Walking Paths
Wi-Fi
Putting Green/Outdoor Sports Activities
Landscaped Grounds
Fireside Living Room
Meeting Rooms
Computer/Internet Access
Guest Suite(s)
Postal Services
Piano
Fishing Pond

Programs & Activities

Activities
A full calendar of events and activities available.
Specific Programs
Assisted Living, Independent Living, Memory Care, Skilled Nursing, At Home Service
Operating Hours
Mon - Fri: 8am - 9pm CT / Sat: 9am - 5:30pm CT

Pricing & Financial Information

Independent Living$3,430
Assisted Living$6,235
Memory Care$7,345

Dining & Nutrition

Food Description
Restaurant-style dining with a diverse menu.
Meals Included
Yes

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 320 - 425 / 527 / 690 / 807 / 1,025 / 1,140 - 1,372 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Brookdale Carriage Club Providence

Independent Living Assisted Living Memory Care Nursing Home

Type of Rooms Available

1 Bed
1 Bed
1 / 4
1 Bed
1
690 - 807 sq. ft
2 Bed
2 Bed
2
1025 - 1372 sq. ft
Contact Brookdale Carriage Club Providence

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
3/4

Scores

DHSR Score
98.75 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

15 visits/inspections

Results

12 resulted in violations

3 found no issues

Latest inspection

Date:September 24, 2025
Type:Follow Up

29 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

1 Penalty — $10,500 total

Compare Memory Care around Charlotte

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Brookdale Carriage Club Providence
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Charlotte (Olde Providence North)
430
Yes
A+
12
BKD FM HOLDING COMPANY LLC
71.5%
$5,357,348.00
$7,291,106.00
136.1%
7.60
4/5
8.1209
3/5
4/5
5/5
11
+23%
+104%
-6%
Studio / 1 Bed / 2 Bed
The Laurels & The Haven in Highland Creek
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Charlotte (Highland Creek)
105
Yes
-
2
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed / Private / Companion Suite
Brookdale South Charlotte
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Charlotte (Wessex Square)
82
Yes
A+
16
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Summit Place of Mooresville
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Mooresville
60
No
-
33
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Brookdale South Park
MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Charlotte (Closeburn - Glenkirk)
56
Yes
A+
50
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Apartment / Shared Apartment

Living Spaces & Floor Plans

Brookdale Carriage Club Providence P1
Brookdale Carriage Club Providence P2
Brookdale Carriage Club Providence P3
Brookdale Carriage Club Providence P4
Floor Plans
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Places of interest near Brookdale Carriage Club Providence

Address 8.0 miles from city center — 4.23 miles to nearest hospital (Novant Health Matthews Medical Center)

Address 5800 Old Providence Rd, Charlotte, NC 28226

Calculate Travel Distance to Brookdale Carriage Club Providence

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

117
Total Staff
30
Employees
87
Contractors
8,666
Total Hours (Quarter)
15
Avg Staff/Day
6.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse137 Yes
Licensed Practical Nurse265.6 Yes
Certified Nursing Assistant585.7 Yes
Staff by Category
Administration
2 staff
8hs shift avg
Nursing Staff
97 staff
5.9hs shift avg
Physicians & Practitioners
3 staff
6.1hs shift avg
Therapy Services
6 staff
6.6hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
3.5hs shift avg
Dietary Services
4 staff
6.8hs shift avg
Other Services
2 staff
7.6hs shift avg
Contractor Analysis
48.2%
of total hours from contractors
4,174 contractor hours this quarter
Certified Nursing Assistant: 47 Registered Nurse: 8 Physical Therapy Assistant: 1 Respiratory Therapy Technician: 2 Licensed Practical Nurse: 23 Physical Therapy Aide: 1 Speech Language Pathologist: 2 Qualified Social Worker: 3
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant1147582,56791100%5.7
Registered Nurse58131,0908897%7
Licensed Practical Nurse323269328796%5.6
Respiratory Therapy Technician0228266976%7.3
Dietitian4046588391%6.8
Administrator2026086470%8
Mental Health Service Worker2024856268%7.6
Physical Therapy Assistant0114776268%7.7
Clinical Nurse Specialist2023315560%5.5
Physical Therapy Aide0113116571%4.8
Qualified Social Worker0331494246%3.5
Nurse Practitioner1011421719%8.4
Speech Language Pathologist022931618%5.8

Health Inspection History

Inspections
Total health inspections 3

North Carolina average 4


Last Health inspection on Apr 2025

Total health citations 11
Citations per inspection
3.67

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

10 of 11 citations resulted from standard inspections; and 1 of 11 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than North Carolina average

North Carolina average: 1.3


Serious Health citations More info 0
100% better than North Carolina average

North Carolina average: 0.9

0 critical citations More info North Carolina average: 1.3

0 serious citations More info North Carolina average: 0.9

10 moderate citations More info North Carolina average: 17.1

1 minor citation More info North Carolina average: 1.6
Citations history (last 3 years)
Nutrition moderate citation Apr 07, 2025
Corrected

Resident Rights moderate citation Apr 07, 2025
Corrected

Resident Rights moderate citation Apr 07, 2025
Corrected

Administration moderate citation Feb 21, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Resident Census by Payment Source
10 Total Residents
Medicare 8 (80%)
Private Pay/Other 2 (20%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 83.8%
5% better than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.9%
42% better than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 83.0%
6% better than North Carolina average

North Carolina average: 78.1%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 6.5%
72% better than North Carolina average

North Carolina average: 22.9%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 3.3%
75% better than North Carolina average

North Carolina average: 13.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than North Carolina average

North Carolina average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 87.9%
64% better than North Carolina average

North Carolina average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 67.0%
33% better than North Carolina average

North Carolina average: 50.6%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Financial Aid for North Carolina Seniors

Get financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

North Carolina Senior Care Options

NC SCO (via NFCSP)

Caregiver of someone 60+ (or with dementia), North Carolina resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural/urban balance.

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed; need-based.

Family can be aides; varies by county funding.

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled, NC resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Low-Income Energy Assistance Program (LIHEAP)

North Carolina LIHEAP

Age 60+ prioritized, NC resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).

Senior Community Service Employment Program (SCSEP)

North Carolina SCSEP

Age 55+, unemployed, low-income, NC resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized, NC resident, homeowner, low-income.

~$30,258/year (50% AMI, varies by county).

Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.

~$1,255/month (individual, 100% FPL); varies by facility rate.

$2,000 (individual).

Covers assisted living; counties supplement state funds.

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More homes from the same owner

Operated by Brookdale