Medium-capacity home · Offers a balance of services and community atmosphere.
The Estates at West End
Burrowed in the charming neighborhood of Richmond, VA, Morningside in the West End is a delightful senior living community that offers assisted living, memory care, and respite care and short-term stays. Residents enjoy a comfortable living space with the community’s array of living options, including studios and one-bedroom apartments. Chores and maintenance are handled to give residents more time to enjoy and explore new things.
Morningside in the West End offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia care program to ensure residents dealing with memory loss are given the care and attention they require. Residents also enjoy plenty of social and recreational events as well as an array of amenities, such as a full-service barber and beauty salon, spacious activity center, and restaurant-style dining.
Community insights.
About this community
The Estates at West End is administered by Stephanie Quick.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Includes all inspection records for this property, which could include management/ownership changes. 8 deficiencies 9 complaints 1 inspection
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2026 vs. Virginia state average• Deficiencies per inspection (196% above)
• Total complaints (29% above)
• Complaints per year (29% above) 1 Better Metrics better than Virginia average:
• Total deficiencies (75% below)
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
| 8 | 32.0 | This facility has 75% fewer total deficiencies than a typical Virginia assisted living residence (8 vs. VA avg 32).↓ 75% better |
|
Deficiencies per inspection
| 8.0 | 2.7 | This facility has 196% more deficiencies per inspection than a typical Virginia assisted living residence (8 vs. VA avg 2.7).↑ 196% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
| 1 | 14.0 | This facility has had 93% fewer total inspections than the Virginia average (1 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 93% fewer |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
| 9 | 7.0 | This facility has 29% more total complaints than a typical Virginia assisted living residence (9 vs. VA avg 7).↑ 29% worse |
|
Complaints per year
| 9 | 7.0 | This facility has 29% more complaints per year than a typical Virginia assisted living residence (9 vs. VA avg 7).↑ 29% worse |
What does this home offer?
No pets allowed
Housing Options: Studio / 1 Bed
Building Type: 2-story
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Living Spaces & Floor Plans for The Estates at West End
Places of interest near The Estates at West End
8.2 miles from city center
Estimated distance in miles from Richmond's city center to The Estates at West End's address, calculated via Google Maps.
— 0.81 miles to nearest hospital (Parham Doctors' Hospital)
Calculate Travel Distance to The Estates at West End
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Compare Assisted Living around Richmond
Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
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Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hermitage Richmond | AL CCRC IL MC | Richmond (Laburnum Park) | 257
Facility
257
VA AVG
94
Rank
#3 / 311 | Yes |
51
Facility
51
VA AVG
45
Rank
#134 / 336 | Studio / 1 Bed / 2 Bed | James Stovall |
33.9%
Facility
33.9%
VA AVG
70.6%
Rank
#230 / 238 | - | 1 | 0%
Facility
0%
VA AVG
59.1%
Rank
#1 / 303 | 0
Facility
0
VA AVG
7
Rank
#1 / 303 | 0
Facility
0
VA AVG
32
Rank
#1 / 246 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 246 |
| Sunrise Villa Tuckahoe | AL MC | Richmond (Henrico) | 250
Facility
250
VA AVG
94
Rank
#5 / 311 | Yes |
43
Facility
43
VA AVG
45
Rank
#177 / 336 | Studio / 1 Bed / 2 Bed | Mindy Powell |
93.6%
Facility
93.6%
VA AVG
70.6%
Rank
#17 / 238 | - | 1 | 0%
Facility
0%
VA AVG
59.1%
Rank
#1 / 303 | 7
Facility
7
VA AVG
7
Rank
#203 / 303 | 0
Facility
0
VA AVG
32
Rank
#1 / 246 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 246 |
| Cedarfield | AL IL NH | Richmond | 157
Facility
157
VA AVG
94
Rank
#29 / 311 | Yes |
11
Facility
11
VA AVG
45
Rank
#313 / 336 | 1 Bed / 2 Bed | Lauren Burnette |
38.9%
Facility
38.9%
VA AVG
70.6%
Rank
#224 / 238 | A | 1 | 100%
Facility
100%
VA AVG
59.1%
Rank
#76 / 303 | 0
Facility
0
VA AVG
7
Rank
#1 / 303 | 6
Facility
6
VA AVG
32
Rank
#25 / 246 | 6.0
Facility
6.0
VA AVG
2.3
Rank
#44 / 246 |
| The Estates at West End | AL IL MC | Richmond | 105
Facility
105
VA AVG
94
Rank
#100 / 311 | No |
65
Facility
65
VA AVG
45
Rank
#65 / 336 | Studio / 1 Bed | Stephanie Quick |
74.3%
Facility
74.3%
VA AVG
70.6%
Rank
#116 / 238 | - | 1 | 100%
Facility
100%
VA AVG
59.1%
Rank
#76 / 303 | 9
Facility
9
VA AVG
7
Rank
#239 / 303 | 8
Facility
8
VA AVG
32
Rank
#36 / 246 | 8.0
Facility
8.0
VA AVG
2.3
Rank
#58 / 246 |
| Sunrise at Bon Air | AL HOS MC | Richmond | 94
Facility
94
VA AVG
94
Rank
#139 / 311 | Yes |
52
Facility
52
VA AVG
45
Rank
#129 / 336 | Studio / 1 Bed | Linda Bishop |
80.9%
Facility
80.9%
VA AVG
70.6%
Rank
#73 / 238 | - | 1 | 100%
Facility
100%
VA AVG
59.1%
Rank
#76 / 303 | 6
Facility
6
VA AVG
7
Rank
#192 / 303 | 20
Facility
20
VA AVG
32
Rank
#110 / 246 | 20.0
Facility
20.0
VA AVG
2.3
Rank
#134 / 246 |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other VA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in Virginia
The Estates at West End is located in Richmond, Virginia.
Here are the financial assistance programs available to residents in Virginia.
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Frequently Asked Questions about The Estates at West End
Is The Estates at West End in a walkable area?
The Estates at West End has a walk score of 65. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
When does The Estates at West End's license expire?
According to VA state health department records, The Estates at West End's license expires on June 30, 2028.
What is the occupancy rate at The Estates at West End?
The Estates at West End's occupancy is 74.3%.
Are pets allowed at The Estates at West End?
No, The Estates at West End has a no-pet policy.
Who is the administrator of The Estates at West End?
Stephanie Quick is the administrator of The Estates at West End.
How many beds does The Estates at West End have?
The Estates at West End has 105 beds.
Has The Estates at West End had any deficiencies?
The Estates at West End has had 8 reported deficiencies according to records from Virginia Department of Social Services (VDSS).
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