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The Estates at West End
Assisted Living, Independent Living & Memory Care · Richmond, VA
Exterior view of The Estates at West End building Cozy living room area with floral couch and lamps Serene outdoor courtyard with fountain and seating Therapy room with equipment and exercise balls

The Estates at West End

Assisted Living, Independent Living & Memory Care · Richmond, VA
3000 Skipwith Rd, Richmond, VA 23294 View map Calculator: See prices in your area
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Overview of The Estates at West End

Burrowed in the charming neighborhood of Richmond, VA, Morningside in the West End is a delightful senior living community that offers assisted living, memory care, and respite care and short-term stays. Residents enjoy a comfortable living space with the community’s array of living options, including studios and one-bedroom apartments. Chores and maintenance are handled to give residents more time to enjoy and explore new things.

Morningside in the West End offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia care program to ensure residents dealing with memory loss are given the care and attention they require. Residents also enjoy plenty of social and recreational events as well as an array of amenities, such as a full-service barber and beauty salon, spacious activity center, and restaurant-style dining.

Facility Direct Line (804) 270-3990
Facility Direct Line (804) 270-3990

Capacity and availability

Residents per day
73
Bed community size
105-bed community Rank #126 / 365Bed count — State benchmarkedThis home is ranked 126th out of 365 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 65 / 100 Rank #81 / 434Walk Score — State benchmarkedThis home is ranked 81st out of 434 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
70%
Rank #168 / 293Occupancy rate — State benchmarkedThis home is ranked 168th out of 293 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 293. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
73 / 105
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationJune 30, 2028
QualificationThree Year | Residential and Assisted Living Care | Special Care Unit | Non-Ambulatory

Ownership & Operating Entity

The Estates at West End is administered by Stephanie Quick.

Contact Information

Business Hours, 24 hours, 7 days

Contact The Estates at West End

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 8 deficiencies 9 complaints 16 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 2 Worse Metrics worse than Virginia average:
• Total complaints (29% above)
• Complaints per year (29% above) 2 Better Metrics better than Virginia average:
• Total deficiencies (75% below)
• Deficiencies per inspection (81% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 832 This facility has 75% fewer total deficiencies than a typical Virginia assisted living residence (8 vs. VA avg 32).↓ 75% better
Deficiencies per inspection Info Average deficiencies per inspection. 0.52.7 This facility has 81% fewer deficiencies per inspection than a typical Virginia assisted living residence (0.5 vs. VA avg 2.7).↓ 81% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1614 This facility has had 14% more total inspections than the Virginia average (16 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 14% more

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 97 This facility has 29% more total complaints than a typical Virginia assisted living residence (9 vs. VA avg 7).↑ 29% worse
Complaints per year Info Average complaints per year since 2021. 1.81.4 This facility has 29% more complaints per year than a typical Virginia assisted living residence (1.8 vs. VA avg 1.4).↑ 29% worse
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: 2-story

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Living Spaces & Floor Plans for The Estates at West End

Floor plan 1
Floor plan 1
Layout
1 Bedroom
1 Bedroom
Layout
Floor plan 2
Floor plan 2
Layout

Places of interest near The Estates at West End

Address 8.2 miles from city center Info Estimated distance in miles from Richmond's city center to The Estates at West End's address, calculated via Google Maps. — 0.81 miles to nearest hospital (Parham Doctors' Hospital)

Calculate Travel Distance to The Estates at West End

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Compare Assisted Living around Richmond

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Sunrise Villa Tuckahoe
AL
MC
Richmond (Henrico)
250
Facility 250
VA AVG 96
Rank #6 / 365
Yes
43
Facility 43
VA AVG 45
Rank #221 / 434
Studio / 1 Bed / 2 BedMindy Powell
94.0%
Facility 94.0%
VA AVG 71%
Rank #29 / 293
-15
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 330
7
Facility 7
VA AVG 7
Rank #227 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Westminster Canterbury Richmond
AL
HC
IL
MC
NH
Richmond
214
Facility 214
VA AVG 96
Rank #15 / 365
Yes
16
Facility 16
VA AVG 45
Rank #374 / 434
Studio / 1 Bed / 2 Bed / 2-4 BedMs. Susan Chrissley
60.7%
Facility 60.7%
VA AVG 71%
Rank #209 / 293
A+5
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Cedarfield
AL
NH
IL
Richmond
157
Facility 157
VA AVG 96
Rank #38 / 365
Yes
11
Facility 11
VA AVG 45
Rank #405 / 434
1 Bed / 2 BedLauren Burnette
54.1%
Facility 54.1%
VA AVG 71%
Rank #236 / 293
A6
17%
Facility 17%
VA AVG 59.3%
Rank #22 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
6
Facility 6
VA AVG 32
Rank #48 / 271
1.0
Facility 1.0
VA AVG 2.3
Rank #55 / 271
The Estates at West End
AL
IL
MC
Richmond
105
Facility 105
VA AVG 96
Rank #126 / 365
No
65
Facility 65
VA AVG 45
Rank #81 / 434
Studio / 1 BedStephanie Quick
69.5%
Facility 69.5%
VA AVG 71%
Rank #168 / 293
-16
19%
Facility 19%
VA AVG 59.3%
Rank #25 / 330
9
Facility 9
VA AVG 7
Rank #264 / 330
8
Facility 8
VA AVG 32
Rank #62 / 271
0.5
Facility 0.5
VA AVG 2.3
Rank #28 / 271
Sunrise at Bon Air
AL
HOS
MC
Richmond
94
Facility 94
VA AVG 96
Rank #170 / 365
Yes
52
Facility 52
VA AVG 45
Rank #160 / 434
Studio / 1 BedMichelle Dorsey
88.3%
Facility 88.3%
VA AVG 71%
Rank #51 / 293
-14
36%
Facility 36%
VA AVG 59.3%
Rank #64 / 330
6
Facility 6
VA AVG 7
Rank #216 / 330
21
Facility 21
VA AVG 32
Rank #138 / 271
1.5
Facility 1.5
VA AVG 2.3
Rank #85 / 271
View all Nearby Homes

Financial Assistance for
Assisted Living in Virginia

The Estates at West End is located in Richmond, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

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Frequently Asked Questions about The Estates at West End

Is The Estates at West End in a walkable area?

The Estates at West End has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

When does The Estates at West End's license expire?

According to VA state health department records, The Estates at West End's license expires on June 30, 2028.

What is the occupancy rate at The Estates at West End?

The Estates at West End's occupancy is 70%.

Are pets allowed at The Estates at West End?

No, The Estates at West End has a no-pet policy.

Who is the administrator of The Estates at West End?

Stephanie Quick is the administrator of The Estates at West End.

How many beds does The Estates at West End have?

The Estates at West End has 105 beds.

Has The Estates at West End had any deficiencies?

The Estates at West End has had 8 reported deficiencies since 2021 according to records from Virginia Department of Social Services (VDSS).

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