The Estates at West End

Q: Is The Estates at West End in a walkable area?

The Estates at West End has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Q: When does The Estates at West End's license expire?

According to VA state health department records, The Estates at West End's license expires on June 30, 2028.

Q: What is the occupancy rate at The Estates at West End?

The Estates at West End's occupancy is 70%.

Q: Are pets allowed at The Estates at West End?

No, The Estates at West End has a no-pet policy.

Q: Who is the administrator of The Estates at West End?

Stephanie Quick is the administrator of The Estates at West End.

Q: How many beds does The Estates at West End have?

The Estates at West End has 105 beds.

Q: Has The Estates at West End had any deficiencies?

The Estates at West End has had 17 reported deficiencies since 2021 according to records from Virginia Department of Social Services (VDSS).

Overview of The Estates at West End

Burrowed in the charming neighborhood of Richmond, VA, Morningside in the West End is a delightful senior living community that offers assisted living, memory care, and respite care and short-term stays. Residents enjoy a comfortable living space with the community’s array of living options, including studios and one-bedroom apartments. Chores and maintenance are handled to give residents more time to enjoy and explore new things.

Morningside in the West End offers Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia care program to ensure residents dealing with memory loss are given the care and attention they require. Residents also enjoy plenty of social and recreational events as well as an array of amenities, such as a full-service barber and beauty salon, spacious activity center, and restaurant-style dining.

Facility Direct Line (804) 270-3990

105-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 65 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

70%

Lower than the Virginia average: 85.7%

Occupied beds

73 / 105

Average occupied beds in Virginia homes 98 beds

Facility TypeAssisted Living Facility

StatusActive

ExpirationJune 30, 2028

QualificationThree Year | Residential and Assisted Living Care | Special Care Unit | Non-Ambulatory

The Estates at West End is administered by Stephanie Quick.

Business Hours, 24 hours, 7 days

Since 2021 · 5 years of data 8 deficiencies 9 complaints 17 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average

Overall vs. VA average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	VA Average	vs. VA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	8	32	This facility has 75% fewer total deficiencies than a typical Virginia assisted living residence (8 vs. VA avg 32).↓ 75% better
Deficiencies per inspection Average deficiencies per inspection.	0.5	2.3	This facility has 78% fewer deficiencies per inspection than a typical Virginia assisted living residence (0.5 vs. VA avg 2.3).↓ 78% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	VA Average	vs. VA Avg
Total inspections Combined count of all inspections conducted at this facility.	17	14	This facility has had 21% more total inspections than the Virginia average (17 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 21% more
Inspections with violations Inspections that uncovered at least one regulatory violation.	4	9	This facility has 56% fewer inspections with violations than a typical Virginia assisted living residence (4 vs. VA avg 9).↓ 56% better
Inspection violation rate Percentage of inspections that resulted in at least one violation.	24%	64%	This facility has 40 percentage points lower inspection violation rate than a typical Virginia assisted living residence (24% vs. VA avg 64%).↓ 40% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	VA Average	vs. VA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	9	7	This facility has 29% more total complaints than a typical Virginia assisted living residence (9 vs. VA avg 7).↑ 29% worse
Complaints per year Average complaints per year since 2021.	1.8	1.4	This facility has 29% more complaints per year than a typical Virginia assisted living residence (1.8 vs. VA avg 1.4).↑ 29% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 27, 2025, found one medication administration deficiency related to not following prescriber instructions.
The facility had a substantiated complaint on November 29, 2021, for failing to provide three meals daily and incomplete prescriber order documentation.
Multiple inspections from March 2023 through April 2025 found no deficiencies or substantiated complaints, showing periods of compliance with standards.

Show Inspection Reports

What does this home offer?

No pets allowed

Housing Options: Studio / 1 Bed

Building Type: 2-story

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

Living Spaces & Floor Plans for The Estates at West End

1 Bedroom

8.2 miles from city center Estimated distance in miles from Richmond's city center to The Estates at West End's address, calculated via Google Maps. — 0.81 miles to nearest hospital (Parham Doctors' Hospital)

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Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Hermitage Richmond	AL IL MC	Richmond (Laburnum Park)	257 Facility 257 VA AVG 96 Rank #4 / 365	Yes	51 Facility 51 VA AVG 44 Rank #167 / 446	Studio / 1 Bed / 2 Bed	Kelly Black	35.8%	-	6	0% Facility 0% VA AVG 64.3% Rank #1 / 330	0 Facility 0 VA AVG 7 Rank #1 / 330	- Facility - VA AVG 32 Rank #1 / 271	0.0 Facility 0.0 VA AVG 2.3 Rank #1 / 271
Sunrise Villa Tuckahoe	AL MC	Richmond (Henrico)	250 Facility 250 VA AVG 96 Rank #6 / 365	Yes	43 Facility 43 VA AVG 44 Rank #222 / 446	Studio / 1 Bed / 2 Bed	Mindy Powell	94.0%	-	16	0% Facility 0% VA AVG 64.3% Rank #1 / 330	7 Facility 7 VA AVG 7 Rank #227 / 330	- Facility - VA AVG 32 Rank #1 / 271	0.0 Facility 0.0 VA AVG 2.3 Rank #1 / 271
Westminster Canterbury Richmond	AL HC IL MC NH	Richmond	214 Facility 214 VA AVG 96 Rank #15 / 365	Yes	16 Facility 16 VA AVG 44 Rank #373 / 446	Studio / 1 Bed / 2 Bed / 2-4 Bed	Ms. Susan Chrissley	60.7%	A+	5	0% Facility 0% VA AVG 64.3% Rank #1 / 330	0 Facility 0 VA AVG 7 Rank #1 / 330	- Facility - VA AVG 32 Rank #1 / 271	0.0 Facility 0.0 VA AVG 2.3 Rank #1 / 271
The Estates at West End	AL IL MC	Richmond	105 Facility 105 VA AVG 96 Rank #126 / 365	No	65 Facility 65 VA AVG 44 Rank #81 / 446	Studio / 1 Bed	Stephanie Quick	69.5%	-	17	23.5% Facility 23.5% VA AVG 64.3% Rank #49 / 330	9 Facility 9 VA AVG 7 Rank #264 / 330	8 Facility 8 VA AVG 32 Rank #62 / 271	0.5 Facility 0.5 VA AVG 2.3 Rank #30 / 271
Our Lady of Hope Health Center	AL MC NH SNF	Richmond	97 Facility 97 VA AVG 96 Rank #160 / 365	No	27 Facility 27 VA AVG 44 Rank #325 / 446	-	Annemarie Neville	69.1%	-	8	12.5% Facility 12.5% VA AVG 64.3% Rank #27 / 330	2 Facility 2 VA AVG 7 Rank #110 / 330	33 Facility 33 VA AVG 32 Rank #179 / 271	4.1 Facility 4.1 VA AVG 2.3 Rank #234 / 271

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled

General Virginia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+

General Virginia resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited grants; rural/urban balance.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)

General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL

Asset Limits Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Benefits

Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)

General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

Asset Limits $2,000 individual

Serves 4,000; personal needs allowance ($90/month).

Benefits

Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled

General VA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized

General VA resident, low-income household.

Income Limits (2025) ~$3,970/month 185% FPL

Asset Limits Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits

Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General VA resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High veteran population; supports rural/urban needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled

General VA resident, homeowner, income/asset limits vary by locality.

Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000

Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits

Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+

General VA resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits

Vouchers (~$50-$75/season) for produce at farmers’ markets

Is The Estates at West End in a walkable area?

The Estates at West End has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

When does The Estates at West End's license expire?

According to VA state health department records, The Estates at West End's license expires on June 30, 2028.

What is the occupancy rate at The Estates at West End?

The Estates at West End's occupancy is 70%.

Are pets allowed at The Estates at West End?

No, The Estates at West End has a no-pet policy.

Who is the administrator of The Estates at West End?

Stephanie Quick is the administrator of The Estates at West End.

How many beds does The Estates at West End have?

The Estates at West End has 105 beds.

Has The Estates at West End had any deficiencies?

The Estates at West End has had 17 reported deficiencies since 2021 according to records from Virginia Department of Social Services (VDSS).

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Overview of The Estates at West End

About this community

Occupancy

License Details

Ownership & Operating Entity

Contact Information

Contact The Estates at West End

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

What does this home offer?

Living Spaces & Floor Plans for The Estates at West End

1 Bedroom

Places of interest near The Estates at West End

Calculate Travel Distance to The Estates at West End

Compare Assisted Living around Richmond

Financial Assistance for Assisted Living in Virginia

Commonwealth Coordinated Care Plus (CCC Plus)

Virginia Respite Care Grant Program

Adult Services Program

Auxiliary Grant Program

Medicare Savings Program (MSP)

Energy Assistance Program (EAP)

VA Aid and Attendance (A&A) and Housebound Benefits

Property Tax Relief for the Elderly and Disabled

Senior Farmers’ Market Nutrition Program (SFMNP)

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