5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arrowhead Healthcare Center, located in San Bernardino, CA, is a skilled nursing facility with a CMS four-star rating for over two years. This skilled nursing facility is dedicated to providing top quality care for over 40 years, employing well trained and certified staff to ensure the residents physical and psychosocial well being. At Arrowhead, residents may receive care for cardiac rehabilitation, diabetic care, stroke rehabilitation, post surgical recovery, and pain management.
Part of their services also include comfortable rooms featuring smart TV’s, on-site barber and beauty services, as well as a rich array of activities to keep the residents engaged and energized. Their meal selections are also prepared according to the residents dietary needs, to ensure that they receive proper nutrition to heal, as well as live a happy, fulfilling life.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 60th out of 354 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 25m per day | ▼ 35% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 14m per day | ■ Avg State avg: 1h 13m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 1m per day | ▲ 14% State avg: 2h 39m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 55m per day | ▼ 4% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 88% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 15m per day | ▼ 50% State avg: 30m per day · National avg: 29m per day |
Key information about the people who lead and staff this community.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
California average 12.5
Last Health inspection on Apr 2025
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.
100% better than California averageCalifornia average: 0.4
100% better than California averageCalifornia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
25% fewer staff per resident than California average
12% worse than California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursAssists with medical care and medications.
All 14 LPN Staff are full-time employees. No contractors work on this role.
14
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursHelps with daily care and mobility.
All 43 CNA Staff are full-time employees. No contractors work on this role.
43
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
746 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 43 | 0 | 43 | 15,312 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 14 | 0 | 14 | 5,767 | 92 | 100% | 8 |
| Registered Nurse | 4 | 0 | 4 | 1,643 | 92 | 100% | 7.2 |
| Other Dietary Services Staff | 2 | 0 | 2 | 766 | 74 | 80% | 6.1 |
| Nurse Practitioner | 1 | 0 | 1 | 507 | 63 | 68% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 495 | 62 | 67% | 8 |
| Physical Therapy Aide | 0 | 1 | 1 | 289 | 70 | 76% | 4.1 |
| Administrator | 2 | 0 | 2 | 245 | 31 | 34% | 7.7 |
| Dental Services Staff | 1 | 0 | 1 | 238 | 61 | 66% | 3.9 |
| Speech Language Pathologist | 0 | 1 | 1 | 201 | 65 | 71% | 3.1 |
| Physical Therapy Assistant | 0 | 1 | 1 | 88 | 53 | 58% | 1.7 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 51 | 41 | 45% | 1.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 47 | 12 | 13% | 3.9 |
| Qualified Social Worker | 0 | 1 | 1 | 31 | 8 | 9% | 3.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 21 | 3 | 3% | 7 |
| Medical Director | 0 | 1 | 1 | 15 | 15 | 16% | 1 |
| Dietitian | 0 | 1 | 1 | 3 | 1 | 1% | 3 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
23% better than California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
8.0
30% better than California averageCalifornia average: 11.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
9.6%
13% better than California averageCalifornia average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
9.5%
21% better than California averageCalifornia average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.9%
57% better than California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
0.4%
74% better than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
3.6%
27% better than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
1.4%
15% worse than California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
2.5%
41% better than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
5.7%
15% better than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
9.4%
7% better than California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.00
56% better than California averageCalifornia average: 2.25
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.29
19% better than California averageCalifornia average: 1.59
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
20% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
48% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
57Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Arrowhead Healthcare Center from 2016–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #189 / 355Payroll — State benchmarkedThis home is ranked 189th out of 355 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #40 / 355Payroll % — State benchmarkedThis home is ranked 40th out of 355 homes in California. Shows payroll as a percentage of revenue versus the California average. Well-run California facilities typically land around 56–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents stay for extended periods and receive ongoing daily care.
New residents most often arrive under Medicaid (48% of admissions), and a typical Medicaid stay runs around 2 years.
Coverage residents most often arrive under.
Coverage residents most often leave under.
4.4 miles from city center
Estimated distance in miles from San Bernardino's city center to Arrowhead Healthcare Center's address, calculated via Google Maps.
— 2.33 miles to nearest hospital (St. Bernardine Medical Center)
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The information below is reported by the California Department of Social Services and Department of Public Health.
| Arrowhead Healthcare Center | NH MC | San Bernardino (Wildwood Park) | 58
Facility
58
CA AVG
103
Rank
#1102 / 1657 |
100.0%
Facility
100.0%
CA AVG
84.7%
Rank
#1 / 1537 | +18% | 4.85
Facility
4.85
CA AVG
4.22
Rank
#60 / 354 | -42% | +15% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 362 | - | 21
Facility
21
CA AVG
50.2
Rank
#47 / 361 | 5.3
Facility
5.3
CA AVG
4.6
Rank
#265 / 361 | - | 55 | - |
79
Facility
79
CA AVG
57
Rank
#451 / 2092 | Arrowhead Healthcare Center LLC | $11.6M
Facility
$11.6M
CA AVG
$17.0M
Rank
#248 / 355 | $7.8M
Facility
$7.8M
CA AVG
$7.0M
Rank
#189 / 355 | 67%
Facility
67%
CA AVG
45.2%
Rank
#40 / 355 | 555896 | ||||
| Haven Post Acute | NH | San Bernardino (Del Rosa) | 99
Facility
99
CA AVG
103
Rank
#725 / 1657 |
93.2%
Facility
93.2%
CA AVG
84.7%
Rank
#238 / 1537 | +10% | 4.77
Facility
4.77
CA AVG
4.22
Rank
#60 / 354 | -39% | +13% | $55.7k
Facility
$55.7k
CA AVG
$56.5k
Rank
#319 / 362 | - | 25
Facility
25
CA AVG
50.2
Rank
#78 / 361 | 2.5
Facility
2.5
CA AVG
4.6
Rank
#33 / 361 | 1 | 96 | - |
67
Facility
67
CA AVG
57
Rank
#830 / 2092 | - | $13.2M
Facility
$13.2M
CA AVG
$17.0M
Rank
#198 / 355 | $7.0M
Facility
$7.0M
CA AVG
$7.0M
Rank
#191 / 355 | 52.8%
Facility
52.8%
CA AVG
45.2%
Rank
#156 / 355 | 56053 | ||||
| Waterman Canyon Post Acute | NH HC | San Bernardino (North Waterman Avenue) | 166
Facility
166
CA AVG
103
Rank
#270 / 1657 |
93.6%
Facility
93.6%
CA AVG
84.7%
Rank
#225 / 1537 | +11% | 3.53
Facility
3.53
CA AVG
4.22
Rank
#296 / 354 | -38% | -16% | $0
Facility
$0
CA AVG
$56.5k
Rank
#1 / 362 | - | 46
Facility
46
CA AVG
50.2
Rank
#210 / 361 | 2.4
Facility
2.4
CA AVG
4.6
Rank
#25 / 361 | - | 159 | A+ |
63
Facility
63
CA AVG
57
Rank
#951 / 2092 | Nicoletta Jenkins | $26.2M
Facility
$26.2M
CA AVG
$17.0M
Rank
#36 / 355 | $13.0M
Facility
$13.0M
CA AVG
$7.0M
Rank
#59 / 355 | 49.4%
Facility
49.4%
CA AVG
45.2%
Rank
#292 / 355 | 55565 | ||||
| Del Rosa Villa Post Acute | NH HC MC PC RC | San Bernardino (Pacific) | 104
Facility
104
CA AVG
103
Rank
#684 / 1657 |
87.8%
Facility
87.8%
CA AVG
84.7%
Rank
#385 / 1537 | +4% | 3.15
Facility
3.15
CA AVG
4.22
Rank
#345 / 354 | -31% | -25% | $43.9k
Facility
$43.9k
CA AVG
$56.5k
Rank
#305 / 362 | - | 31
Facility
31
CA AVG
50.2
Rank
#118 / 361 | 2.8
Facility
2.8
CA AVG
4.6
Rank
#50 / 361 | 1 | 95 | - |
74
Facility
74
CA AVG
57
Rank
#598 / 2092 | Ashraf Eskander | $15.9M
Facility
$15.9M
CA AVG
$17.0M
Rank
#100 / 355 | $8.3M
Facility
$8.3M
CA AVG
$7.0M
Rank
#179 / 355 | 52.3%
Facility
52.3%
CA AVG
45.2%
Rank
#318 / 355 | 555195 |
Arrowhead Healthcare Center is located in San Bernardino, California.
Here are the financial assistance programs available to residents in California.
Arrowhead Healthcare Center is in the Wildwood Park neighborhood of San Bernardino.
Arrowhead Healthcare Center has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Arrowhead Healthcare Center's occupancy is 96.5%.
Arrowhead Healthcare Center is registered as a for-profit in CA.
Yes — there are 6 photos of Arrowhead Healthcare Center in the photo gallery on this page.
Arrowhead Healthcare Center is located at 4343 N Sierra Way, San Bernardino, CA 92407.
(909) 886-4731 will put you in contact with the team at Arrowhead Healthcare Center.
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