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Vi at Palo Alto

Vi at Palo Alto is an Assisted Living Home in California

Vi at Palo Alto is an Assisted Living Home in California

Vi at Palo Alto Cozy lounge area with tables and seating in Vi at Palo Alto Sophisticated dining area with blue decor and round tables Spacious living room with blue armchairs and a wooden balcony

Vi at Palo Alto

620 Sand Hill Rd, Palo Alto, CA 94304 View Map

Vi at Palo Alto is an Assisted Living Home in California

Vi at Palo Alto is an Assisted Living Home in California

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Overview of Vi at Palo Alto
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Enjoy the picturesque scenery of Sand Hill Road, Palo Alto, CA, with the astounding senior living community of Vi at Palo Alto offering assisted living, independent living, memory care, and skilled nursing. The community features cozy and purposely built residences in variations of one-bedroom, two-bedroom, and three-bedroom floor plans, ensuring relaxation and security at its finest. A kind and highly trained team lends extra hands for seniors to live their golden years doing what they love.

With the seniors’ well-being in mind, the community conducts engaging activities and enjoyable programs to ensure they maintain an active and happy lifestyle. Have an unforgettable dining experience with delectable and healthy meals catering to nutritional needs and preferences. Vi at Palo Alto is a safe place for seniors seeking solace in their golden years with its serene spaces and friendly community guiding you every step of the way.

(650) 853-2632
(650) 853-2632

Managed by Valerie Chastain Alves

Care Center Administrator

30 years in long-term care

Valerie Chastain Alves is the Care Center Administrator at Vi at Palo Alto, overseeing all care center departments including dining service and nursing care to ensure a quality resident experience. She holds a bachelor's degree in Nutrition and Clinical Dietetics from UC Berkeley and brings 30 years of long-term care experience, including 17 years as a nursing home administrator. Valerie joined Vi in 2022.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 5.11/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 876

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the California average
Occupancy rate 80.9%
Residents per day (avg) 38
Occupancy rate
80.9%
Residents per day (avg)
38

Who this home usually serves

Show admissions and discharges
TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care
How we assess these insights Show admissions and discharges

Breakdown by payment type

Medicare

92% of new residents, usually for short-term rehab.

Typical stay 17 days

Private pay

8% of new residents, often for short stays.

Typical stay 7 - 8 months

Finances and operations

Proprietary home
Corporation
Home revenue
$81.9M
Profit
$1.7M
Proprietary home Corporation
Home revenue
$81,937,756.00
Profit
$1,740,769.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.1M
11.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$34.2M
Total costs $43.3M

This home is owned by Maslow, Cary

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 555835

Show certification details

Bed community size
876-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
20 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 80 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy Rate
67%
Occupied Beds
588 of 876
Percentage of available beds currently in use by residents.

California average: 72%

License Status
LICENSED
Facility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
June 2, 2005

Additional licensing details

CMS Certification Number: 555835
County: SANTA CLARA

Ownership & operating entity

Vi at Palo Alto is legally operated by CC-PALO ALTO,INC. & CLASSIC RES.MGMT. LTD. PARTNER.

What does this home offer?

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed / 3 Bed

Building type icon
Building type icon

Building Type: Mid-rise

Transportation services icon
Transportation services icon

Transportation Service

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Vi at Palo Alto

Assisted Living Independent Living Memory Care Skilled Nursing
Contact Vi at Palo Alto

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

20 visits

California average: 14 visits

Breakdown by visit type

10 total complaint visits

10 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

California average

12 total complaint visits

7 other visits

Show Inspection Reports

7 complaint investigations

Investigations can have many visits.

California average: 10 complaint investigations

4 official inspections

California average: 4 official inspections

2 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

California average: 9 citations

0 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

California average: 3 serious citations

2 moderate citations

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

California average: 4 moderate citations

Inspection Report Summary for Vi at Palo Alto

The California Department of Social Services, Community Care Licensing Division, conducted a series of unannounced evaluations at the VI AT Palo Alto facility (Facility # 435200930) between June 2021 and April 2023. Early visits focused on compliance with COVID‑19 protocols and routine case‑management oversight. In each of those inspections the agency noted that the facility had established screening stations, hand‑washing signage, adequate personal‑protective‑equipment supplies, and appropriate food storage, and no deficiencies were cited.

In December 2021 the facility reported the death of a resident (R1). A subsequent case‑management visit collected documentation and confirmed that other residents were receiving meals and medication assistance. No regulatory violations were identified. In January 2022 a tele‑visit addressed the facility’s COVID‑19 status, noting nine infected staff members and zero infected residents. The agency offered additional recommendations for distancing signs and hand‑washing reminders, but again found no deficiencies.

The first regulatory deficiency emerged in November 2022 when a self‑reported incident involving staff member S1 and resident R1 prompted a detailed investigation. The internal report documented that S1 had allowed R1 to remain in a soiled state and had been distracted by television viewing. The agency determined that the facility had not provided sufficient staff support for R1’s dressing needs, a violation of residents’ personal rights. A deficiency was cited under the California Code of Regulations (Section 87468.2(a)(4)), with a plan of correction deadline of 11 24 2022. The agency noted that staff training addressing cleanliness and supervision had already occurred on 11 2 2022, and the deficiency was marked as cleared during the visit.

A second incident, reported in March 2023, involved a staff member alleged to have physically abused R1. The internal investigation documented that S1 was assisting R1 at approximately 3:30 AM on 3 26 2023, redirected R1 to bed, and that R1 had reported a hit to another staff member. A wellness check found no injuries. While the incident was noted as an unusual event, the agency did not cite a regulatory deficiency, and the investigation concluded that no violations had occurred.

Overall, the facility has maintained compliance with general health‑and‑safety standards and has addressed specific deficiencies through staff training and corrective plans. The pattern of visits demonstrates a responsive oversight framework that promptly identifies and remediates care‑related lapses while affirming the facility’s adherence to core regulatory requirements.

Compare Assisted Living around Palo Alto

The information below is reported by the California Department of Social Services and Department of Public Health.
The Avant
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Palo Alto
250
Yes
82
WELLQUEST PALO ALTO TENANTCO,LLC ; WELLQUEST ET AL
76.4%
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed / 3 Bed
Palo Alto Commons
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Palo Alto
250
Yes
82
WELLQUEST PALO ALTO TENANTCO,LLC ; WELLQUEST ET AL
76.4%
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed / 3 Bed
Ivy Park at Palo Alto
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

CA 94306
97
Yes
90
TRANSFORMER OPCO LLC;OAKMONT MANAGEMENT GROUP LLC
81.4%
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed / 3 Bed
Vi at Palo Alto
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Palo Alto
44
No
80
MASLOW, CARY
67.1%
$21,038,092.00
$9,091,276.00
43.2%
37.50
5/5
5.1086
4/5
5/5
5/5
1 Bed / 2 Bed / 3 Bed
The Avant The Avant
Type of care: AL IL MC SNF
Community: Palo Alto
Bed Count: 250
Pets Allowed: Yes
Operator: WELLQUEST PALO ALTO TENANTCO,LLC ; WELLQUEST ET AL
Occupancy: 76.4%
Bed Options: 1 Bed / 2 Bed / 3 Bed
Palo Alto Commons Palo Alto Commons
Type of care: AL IL MC SNF
Community: Palo Alto
Bed Count: 250
Pets Allowed: Yes
Operator: WELLQUEST PALO ALTO TENANTCO,LLC ; WELLQUEST ET AL
Occupancy: 76.4%
Bed Options: 1 Bed / 2 Bed / 3 Bed
Ivy Park at Palo Alto Ivy Park at Palo Alto
Type of care: AL MC
Community: CA 94306
Bed Count: 97
Pets Allowed: Yes
Operator: TRANSFORMER OPCO LLC;OAKMONT MANAGEMENT GROUP LLC
Occupancy: 81.4%
Bed Options: 1 Bed / 2 Bed / 3 Bed
Vi at Palo Alto Vi at Palo Alto
Type of care: SNF AL IL MC
Community: Palo Alto
Bed Count: 44
Pets Allowed: No
Operator: MASLOW, CARY
CCN: 555835
Occupancy: 67.1%
Home Revenue: $21,038,092.00
Payroll Costs: $9,091,276.00
Payroll %: 43.2%
Avg Residents/Day: 37.50
Overall Rating: 5/5
Adj Nurse Hours: 5.1086
Health Insp Rating: 4/5
Staffing Rating: 5/5
QM Rating: 5/5
Bed Options: 1 Bed / 2 Bed / 3 Bed
View all Nearby Homes

Places of interest near Vi at Palo Alto

Address 2.7 miles from city center

Address 620 Sand Hill Rd, Palo Alto, CA 94304

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

103
Total Staff
64
Employees
39
Contractors
25,150
Total Hours (Quarter)
38
Avg Staff/Day
7.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role ⓘ Count ⓘ Avg Shift (hrs) ⓘ Uses Contractors? ⓘ
Registered Nurse 10 7 No
Licensed Practical Nurse 21 7.3 Yes
Certified Nursing Assistant 47 7.5 Yes
Staff by Category
Administration ⓘ
2 staff
7.2hs shift avg
Nursing Staff ⓘ
80 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
4 staff
7.5hs shift avg
Therapy Services ⓘ
12 staff
6.4hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
5.8hs shift avg
Dietary Services ⓘ
3 staff
7.6hs shift avg
Other Services ⓘ
1 staff
7.5hs shift avg
Contractor Analysis
14%
of total hours from contractors
3,517 contractor hours this quarter
Licensed Practical Nurse: 9 Certified Nursing Assistant: 17 Qualified Social Worker: 1 Physical Therapy Assistant: 4 Speech Language Pathologist: 1 Respiratory Therapy Technician: 6 Occupational Therapy Assistant: 1
Role ⓘ Employees ⓘ Contractors ⓘ Total Staff ⓘ Total Hours ⓘ Days Worked ⓘ % of Days ⓘ Avg Shift (hrs) ⓘ
Certified Nursing Assistant 30 17 47 11,471 91 100% 7.5
Licensed Practical Nurse 12 9 21 3,250 91 100% 7.3
Registered Nurse 10 0 10 2,961 91 100% 7
Physical Therapy Assistant 0 4 4 1,337 83 91% 7.2
Clinical Nurse Specialist 3 0 3 1,140 76 84% 7.5
Other Dietary Services Staff 2 0 2 880 84 92% 7.6
Respiratory Therapy Technician 0 6 6 786 71 78% 5.6
RN Director of Nursing 2 0 2 737 69 76% 7.9
Dietitian 1 0 1 480 64 70% 7.5
Dental Services Staff 1 0 1 473 63 69% 7.5
Administrator 1 0 1 465 62 68% 7.5
Nurse Practitioner 1 0 1 432 58 64% 7.4
Qualified Social Worker 0 1 1 376 65 71% 5.8
Speech Language Pathologist 0 1 1 326 54 59% 6
Occupational Therapy Assistant 0 1 1 33 6 7% 5.4
Medical Director 1 0 1 6 3 3% 2
View All Staffing Data in Palo Alto

Health Inspection History

Total Health inspections 6
52% below California average
California average: 12.5

Last Health inspection on Aug 2024

Total Health citations 18
64% below California average
California average: 50.2

3 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 15 citations
Complaint investigations 3 citations
Breakdown of citations
Critical Health citations 0
100% below California average
California average: 0.4
Serious Health citations 1
Near California average
California average: 1.0
Moderate Health citations 17
Minor Health citations 0
Citations history (last 3 years)
Infection Control moderate citation Aug 23, 2024
Corrected
Nutrition moderate citation Aug 23, 2024
Corrected
Pharmacy moderate citation Aug 23, 2024
Corrected
Pharmacy moderate citation Aug 23, 2024
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Classic Residence by Hyatt dba Vi Livi
Resident Census by Payment Source
37 Total Residents
Medicare 19 (51.4%) ⓘ
Private Pay/Other 18 (48.6%) ⓘ
Programs & Services
Residents' Group ⓘ
Nurse Aide Training ⓘ
CCRC ⓘ
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source. Specialized beds indicate capacity for specific care needs.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 6.5
Near California average
California average: 6.6
Functional decline score 11.5
Near California average
California average: 11.3
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased 20.0%
81% above California average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 3.0%
74% below California average.
Safety & clinical stability
Falls with Major Injury 0.0%
100% below California average.
High Risk Residents with Pressure Ulcers 3.5%
30% below California average.
Urinary Tract Infection 6.3%
410% above California average.
Emotional & behavioral wellbeing
Depressive Symptoms 0.0%
100% below California average.
Antipsychotic Use 2.5%
75% below California average.
Preventive care
Pneumococcal Vaccine 100.0%
2% above California average.
Influenza Vaccine 100.0%
2% above California average.
Nutrition & physical health
Lost Too Much Weight 2.6%
38% below California average.
Short-stay resident measures
Pneumococcal Vaccine 99.7%
6% better than California average
Antipsychotic medication increase 0.0%
100% better than California average
Influenza Vaccine 100.0%
7% better than California average

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

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Financial Aid for California Seniors

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025): ~$2,829/month (300% FBR, individual).

Asset Limits: $2,000 (individual), $3,000 (couple).

CA Specifics: County-managed; waitlists possible.

In-Home Supportive Services (IHSS)

California IHSS

General: Age 65+, California resident, Medicaid-eligible or low-income.

Income Limits: ~$1,732/month (individual, Medi-Cal threshold).

Asset Limits: $2,000 (individual).

CA Specifics: Can hire family as caregivers.

Multipurpose Senior Services Program (MSSP)

CA MSSP

General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits: ~$2,829/month (300% FBR, individual).

Asset Limits: $2,000 (individual).

CA Specifics: Available in 38 counties; waitlists common.

Property Tax Postponement Program (PTP)

CA PTP

General: Age 62+, California resident, own and live in home, 40% equity.

Income Limits (2025): ~$51,500/year (household, adjusted annually).

Asset Limits: Equity-based; no strict asset cap.

CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Assisted Living Waiver (ALW)

CA ALW

General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits: ~$2,829/month (300% FBR, individual).

Asset Limits: $2,000 (individual).

CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.

California CARES Program

CA CARES

General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits: Not applicable; need-based.

CA Specifics: High demand in urban areas; complements IHSS respite.

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

General: Age 60+ priority, California resident, low-income, utility/heating need.

Income Limits (2025): ~$2,510/month (200% of poverty level, individual).

Asset Limits: Not applicable; income-focused.

CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.

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    Author: Jeremy Clerc
     Updated on Dec 11, 2025
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