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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Enjoy the picturesque scenery of Sand Hill Road, Palo Alto, CA, with the astounding senior living community of Vi at Palo Alto offering assisted living, independent living, memory care, and skilled nursing. The community features cozy and purposely built residences in variations of one-bedroom, two-bedroom, and three-bedroom floor plans, ensuring relaxation and security at its finest. A kind and highly trained team lends extra hands for seniors to live their golden years doing what they love.
With the seniors’ well-being in mind, the community conducts engaging activities and enjoyable programs to ensure they maintain an active and happy lifestyle. Have an unforgettable dining experience with delectable and healthy meals catering to nutritional needs and preferences. Vi at Palo Alto is a safe place for seniors seeking solace in their golden years with its serene spaces and friendly community guiding you every step of the way.
Valerie Chastain Alves is the Care Center Administrator at Vi at Palo Alto, overseeing all care center departments including dining service and nursing care to ensure a quality resident experience. She holds a bachelor's degree in Nutrition and Clinical Dietetics from UC Berkeley and brings 30 years of long-term care experience, including 17 years as a nursing home administrator. Valerie joined Vi in 2022.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 38th out of 271 homes in California.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 20m per day | ▲ 105% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 8m per day | ▼ 7% State avg: 1h 13m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 20m per day | ▲ 27% State avg: 2h 38m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 15m per day | ▲ 29% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 14m per day | ▲ 180% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 6m per day | ▲ 120% State avg: 30m per day · National avg: 28m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
92% of new residents, usually for short-term rehab.
8% of new residents, often for short stays.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #71 / 275Payroll — state benchmarkedThis home is ranked 71st out of 275 homes in California.Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the California average: 72.8%Vi at Palo Alto is legally operated by Cc-palo Alto,inc. & Classic Res.mgmt. Ltd. Partner, and administrated by Valerie Alves.
Housing Options: 1 Bed / 2 Bed / 3 Bed
Building Type: Mid-rise
Transportation Service
Fitness and Recreation
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 2 | 10 | This facility has 80% fewer total citations than a typical California assisted living residence (2 vs. CA avg 10).↓ 80% better |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 0 | — | — |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 2 | — | — |
|
Citations per year
Average citations per year since 2019.
| 0.3 | 1.4 | This facility has 79% fewer citations per year than a typical California assisted living residence (0.3 vs. CA avg 1.4).↓ 79% better |
|
Citations per inspection
Average citations per inspection.
| 0.1 | 3.3 | This facility has 97% fewer citations per inspection than a typical California assisted living residence (0.1 vs. CA avg 3.3).↓ 97% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 24 | 16 | This facility has 50% more total visits than a typical California assisted living residence (24 vs. CA avg 16).↑ 50% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 10 | 13 | This facility has 23% fewer complaint visits than a typical California assisted living residence (10 vs. CA avg 13).↓ 23% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 10 | 7 | This facility has 43% more other visits than a typical California assisted living residence (10 vs. CA avg 7).↑ 43% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 7 | 10 | This facility has 30% fewer complaint investigations than a typical California assisted living residence (7 vs. CA avg 10).↓ 30% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mostly clean, with no deficiencies cited in the last three inspections, including the June 19, 2025 annual visit. Past complaint investigations from 2023 to 2025 found multiple allegations unsubstantiated, covering issues like resident activities, odors, restraint use, and medication administration. One deficiency was cited in November 2022 for failing to assist a resident with dressing, but the facility responded with staff discipline and training, and no similar issues have recurred since.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsCalifornia average 12.5
Last Health inspection on Aug 2024
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 18 citations resulted from standard inspections; and 3 of 18 resulted from complaint investigations.
100% better than California averageCalifornia average: 0.4
1
In line with California averageCalifornia average: 1
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 23, 2024
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 23, 2024
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 23, 2024
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 23, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Vi at Palo Alto is located in Palo Alto, California.
Here are the financial assistance programs available to residents in California.
2.7 miles from city center
Estimated distance in miles from Palo Alto's city center to Vi at Palo Alto's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
2783684% better than California averageCalifornia average ratio: 0.00:1
5% worse than California averageCalifornia average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Total hours from contractors
3,517 contractor hours this quarter
| Certified Nursing Assistant | 30 | 17 | 47 | 11,471 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 12 | 9 | 21 | 3,250 | 91 | 100% | 7.3 |
| Registered Nurse | 10 | 0 | 10 | 2,961 | 91 | 100% | 7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 1,337 | 83 | 91% | 7.2 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,140 | 76 | 84% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 880 | 84 | 92% | 7.6 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 786 | 71 | 78% | 5.6 |
| RN Director of Nursing | 2 | 0 | 2 | 737 | 69 | 76% | 7.9 |
| Dietitian | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Administrator | 1 | 0 | 1 | 465 | 62 | 68% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 58 | 64% | 7.4 |
| Qualified Social Worker | 0 | 1 | 1 | 376 | 65 | 71% | 5.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 326 | 54 | 59% | 6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 33 | 6 | 7% | 5.4 |
| Medical Director | 1 | 0 | 1 | 6 | 3 | 3% | 2 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
37Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.5
In line with California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.5
In line with California averageCalifornia average: 11.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
20.0%
81% worse than California averageCalifornia average: 11.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
3.0%
74% better than California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
3.5%
30% better than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
6.3%
410% worse than California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
2.6%
38% better than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
2.5%
75% better than California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.10
51% better than California averageCalifornia average: 2.25
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.00
100% better than California averageCalifornia average: 1.59
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
6% better than California averageCalifornia average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than California averageCalifornia average: 93.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.5%
20% better than California averageCalifornia average: 23.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
5.6%
50% better than California averageCalifornia average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.4%
53% better than California averageCalifornia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
25.3%
53% worse than California averageCalifornia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
67.6%
34% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Vi at Palo Alto |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palo Alto | 876 | No | 80 | 4 | 10 | - | 20 | 67.8% | Cc-Palo Alto,Inc. & Classic Res.mgmt. Ltd. Partner | 1 Bed / 2 Bed / 3 Bed |
| The Avant |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palo Alto (Ventura) | 250 | Yes | 82 | 3 | 8 | 3 | 4 | 76.4% | Wellquest Palo Alto Tenantco,LLC ; Wellquest Et Al | 1 Bed / 2 Bed / 3 Bed |
| Palo Alto Commons |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palo Alto (Ventura) | 250 | Yes | 82 | 3 | 8 | 3 | 4 | 76.4% | Wellquest Palo Alto Tenantco,LLC ; Wellquest Et Al | 1 Bed / 2 Bed / 3 Bed |
| Ivy Park at Palo Alto |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Palo Alto (Evergreen Park) | 97 | Yes | 90 | - | - | 1 | - | 80.4% | Transformer Opco LLC;Oakmont Management Group LLC | 1 Bed / 2 Bed / 3 Bed |
Historical financial and operational data for Vi at Palo Alto based on CMS SNF Cost Reports.
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The legal owner and operator of Vi at Palo Alto is Cc-Palo Alto,Inc. & Classic Res.mgmt. Ltd. Partner.
Vi at Palo Alto has a walk score of 80. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Vi at Palo Alto's occupancy is 68%.
Valerie Alves is the administrator of Vi at Palo Alto.
Vi at Palo Alto has 876 beds.
Vi at Palo Alto has had 2 recently reported deficiencies.
Yes — there are 12 photos of Vi at Palo Alto in the photo gallery on this page.
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