The Bartlett Skilled Nursing and Rehabilitation Facility

Assisted Living Home

The Bartlett Skilled Nursing and Rehabilitation Facility

221 Bartlett Dr, El Paso, TX 79912 View Map
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Overview of The Bartlett Skilled Nursing and Rehabilitation Facility

The Bartlett Assisted Living is located in El Paso, TX, and is offering excellent assisted living services and amenities to its residents. This locally owned and family operated senior living community offers studio-type accommodations featuring kitchenettes, spacious living areas and private bathrooms. As an assisted living community, they provide their residents with 24/7 availability of licensed nurses for supervision as well as assistance with daily living activities such as toileting and bathing.

Bartlett’s assisted living services also provides the residents with reminder assistance for medication and activities. Nutritious meals are also provided and prepared with consideration to their needs. Furthermore, regular housekeeping and laundry services are also provided to maintain the cleanliness of the facility, and to ensure everyone’s safety.

(915) 584-8438

Managed by Bartlett Street

Administrator

The community administrator at The Bartlett Assisted Living is a licensed Assisted Living Manager who oversees the provision of personal care and assistance with daily living activities. The administrator ensures a comfortable and friendly atmosphere for residents, coordinating services such as medication assistance, bathing, dressing, and planned activities seven days a week, supported by licensed nursing staff available 24 hours a day.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Texas average: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Texas average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
1/5
Texas average: 2.1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Texas average: 3.8/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 44m per day

This home provides 3% more nursing time per resident than the state average.

Texas average: 3h 38m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 70

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Texas average
Occupancy rate 90.4%
Residents per day (avg) 56
Occupancy rate
90.4%
Residents per day (avg)
56

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

94% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

4% of new residents, often for short stays.

Typical stay 1 - 2 years

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Partnership
Home revenue
$12.0M
Profit
$353.5K
Proprietary home Partnership
Home revenue
$12,046,263.00
Profit
$353,495.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.5M
28.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.2M
Total costs $11.7M
Bed community size
70-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
28 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 52 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
LICENSED
Facility Type
TYPE B

Additional licensing details

CMS Certification Number: 676457
County: EL PASO

Ownership & operating entity

The Bartlett Skilled Nursing and Rehabilitation Facility is legally operated by PENAN RETIREMENT CENTERS LP.

Safety & Compliance

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Don Pendergras, Owner

Care Services

Alzheimer's Certification
Nursing Services
Rehabilitation Services
Licensed Nurses/CNAs
24-Hour Staffing

All Levels of Care

Assisted Living

Programs & Activities

Activities
Activities are planned 7 days a week.
Specific Programs
Home, About Us, Activity Calendar, Blog, Photo Gallery, Career, What is Assisted Living?, Floor Plans, FAQ, Contact Us

Pricing & Financial Information

Dining & Nutrition

Food Description
Dining includes 3 meals a day.
Meals Included
Yes
Meals Per Day
3

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55

Building type icon
Building type icon

Building Type: Apartment

Types of Care at The Bartlett Skilled Nursing and Rehabilitation Facility

Assisted Living Nursing Home
Contact The Bartlett Skilled Nursing and Rehabilitation Facility

Inspection History

In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.

Results

2 with citations

0 without citations

3 total citations

2 health citations 1 life safety citation

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

0 enforcement actions

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Compare Assisted Living around El Paso

The information below is reported by the Texas Health and Human Services Commission.
Franklin Heights Nursing and Rehab Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

El Paso (Northwest El Paso)
132
No
A+
51
EL PASO I ENTERPRISES, LLC
68.2%
$8,495,312.00
$4,117,520.00
48.5%
94.50
2/5
3.4867
1/5
1/5
5/5
3
72
5
-16%
-4%
+7%
White Acres Continuous Care Retirement Community
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

El Paso (Northwest El Paso)
104
No
A+
20
HAZBOUN, RAMSEY
84.4%
$13,486,759.00
$5,385,073.00
39.9%
64.00
2/5
3.3033
3/5
1/5
2/5
2
29
1
+87%
-9%
+33%
The Bartlett Skilled Nursing and Rehabilitation Facility
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

El Paso (Northwest El Paso)
58
No
A+
52
DOUGLAS G PENDERGRAS SR ESTATE
90.4%
$9,808,666.00
$3,453,816.00
35.2%
56.20
1/5
3.7310
2/5
1/5
3/5
-
33
1
-85%
+3%
+42%
Harmony Sun City Care
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

El Paso
16
No
A+
14
ADAM MC CARE LLC
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Casa De Bellamie
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

El Paso (Mission Valley)
-
No
A+
33
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near The Bartlett Skilled Nursing and Rehabilitation Facility

Address 9.1 miles from city center — 6.32 miles to nearest hospital (The Hospitals of Providence Children's Hospital)

Address 221 Bartlett Dr, El Paso, TX 79912

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

94
Total Staff
73
Employees
21
Contractors
29,227
Total Hours (Quarter)
42
Avg Staff/Day
7.6
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse18 No
Licensed Practical Nurse248.6 No
Certified Nursing Assistant367.6 No
Staff by Category
Administration
2 staff
5.5hs shift avg
Nursing Staff
64 staff
7.9hs shift avg
Physicians & Practitioners
1 staff
8hs shift avg
Therapy Services
20 staff
6.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
9.5hs shift avg
Dietary Services
5 staff
8.2hs shift avg
Other Services
1 staff
8hs shift avg
Contractor Analysis
20.6%
of total hours from contractors
6,020 contractor hours this quarter
Physical Therapy Aide: 6 Speech Language Pathologist: 8 Respiratory Therapy Technician: 2 Physical Therapy Assistant: 2 Occupational Therapy Assistant: 1 Medical Director: 1 Qualified Social Worker: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant3603611,18891100%7.6
Licensed Practical Nurse240246,78291100%8.6
Speech Language Pathologist0882,6048391%7.2
Physical Therapy Aide0661,8837886%6.6
RN Director of Nursing2021,0406571%8
Other Dietary Services Staff3039166774%9.2
Nurse Practitioner10172891100%8
Physical Therapy Assistant0225527785%7.2
Administrator1015206571%8
Mental Health Service Worker1015046369%8
Occupational Therapy Aide1014806066%8
Medication Aide/Technician1014776369%7.6
Dietitian2024286268%6.8
Qualified Social Worker0114264549%9.5
Respiratory Therapy Technician0223227178%4.5
Medical Director0111956571%3
Registered Nurse1011441820%8
Occupational Therapy Assistant011391314%3

Health Inspection History

Inspections
Total health inspections 6

Texas average 7.4


Last Health inspection on Aug 2025

Total health citations 33
Citations per inspection
5.5

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

27 of 33 citations resulted from standard inspections; and 6 of 33 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Texas average

Texas average: 2


Serious Health citations More info 1
150% worse than Texas average

Texas average: 0.4

0 critical citations More info Texas average: 2

1 serious citation More info Texas average: 0.4

32 moderate citations More info Texas average: 23

0 minor citations More info Texas average: 0.4
Citations history (last 3 years)
Infection Control moderate citation Aug 22, 2025
Corrected

Infection Control moderate citation Aug 22, 2025
Corrected

Nutrition moderate citation Aug 22, 2025
Corrected

Care Planning moderate citation Aug 22, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Partnership
Resident Census by Payment Source
58 Total Residents
Medicare 36 (62.1%)
Medicaid 22 (37.9%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 8.6
In line with Texas average

Texas average: 8.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 23.0
43% worse than Texas average

Texas average: 16.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 21.1%
30% worse than Texas average

Texas average: 16.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 24.9%
59% worse than Texas average

Texas average: 15.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.0%
100% better than Texas average

Texas average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 13.3%
202% worse than Texas average

Texas average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Texas average

Texas average: 0.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 0.0%
100% better than Texas average

Texas average: 3.5%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 2.2%
23% better than Texas average

Texas average: 2.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 41.7%
429% worse than Texas average

Texas average: 7.9%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with Texas average

Texas average: 97.3%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.9%
11% better than Texas average

Texas average: 90.4%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.7%
52% better than Texas average

Texas average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 99.0%
12% better than Texas average

Texas average: 88.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 21.3%
18% better than Texas average

Texas average: 25.9%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 9.2%
23% better than Texas average

Texas average: 12.0%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.5%
40% better than Texas average

Texas average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 44.5%
17% worse than Texas average

Texas average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 56.9%
12% better than Texas average

Texas average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $33K
59% lower than Texas average

Texas average: $80K

Number of fines 1
60% fewer fines than Texas average

Texas average: 2.5

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Texas average

Texas average: 0.2

Fines amount comparison
Fines amount comparison
This facility $33K
Texas average $80K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Aug 7, 2025
$33K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Texas Seniors

Get financial aid guidance

Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Large state; rural access challenges.

Texas Community Care Services

TX CCS

Age 60+, Texas resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; high demand in urban areas.

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+, TX resident; no income/asset limits.

None; donations encouraged.

Not assessed.

28 AAAs; includes Meals on Wheels in some areas.

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled, TX resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Texas Comprehensive Energy Assistance Program (CEAP)

Age 60+ prioritized, TX resident, low-income.

~$3,970/month (185% FPL).

Not assessed.

Priority for elderly/disabled; covers gas, electric, propane.

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed.

High rural demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Texas SCSEP

Age 55+, unemployed, low-income, TX resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+, TX resident, homeowner (homestead).

None; tax-based eligibility.

Not assessed.

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+, TX resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

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