Clovernook Health Care LLC

My uncle has been in this facility for almost 3 weeks now I went to visit him for the first time and I was broken hearted and disgusted your staff was standing all around gossiping about other employees which are other patients which is a violation of HIPAA they were rude and when I asked for help they were even more rude his room was disgusting his sheets had piss and crumbs hadn't been changed in 10 days the guy that came in to actually help admitted he was out on vacation and that you guys just hire anyone from agencies and they don't do anything but sit there your staff is rude there was other patients that you guys take advantage of that don't have family and just let them sit there and piss and Drool on themselves and take their money that is disgusting and now they're lying to my aunt and telling her that they can't discharge my uncle and have to return him at 8:00 because a doctor has to clear him I know the laws and I took pictures and videos that day and I'm going to submit them to my attorneys O'Connor and Tony and Levy so if anyone's thinking of sending your family member there don't they'll die and end up worse than they were when they went inWhat do you like most about living here? Answer: I don't live there but my uncle is worse off I am disgusted I can't believe you guys call yourself a caring facility leave patience with no family members people who pay with good insurance and let them lay and piss and don't do their job and you just hire anyone and let them be rude to family and family members and the patients that are there letting them lay in their own urine and crumbs and don't do physical rehabilitation you just take advantage of them Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: What I witnessed is there is no social interaction because they're so busy standing around doing nothing on their phones being rude to everyone not doing their job at all no cleaning no physical therapy it's all lies and disgusting especially with the people who pay with insurance I feel so sorry for the families or patients that don't have good insurance or family I'm going to make sure everybody knows about your facility it's so disgusting you should be ashamed of yourself How was the units offered in this community? Answer: Disgusting and your staff was rude Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: You only have one elevator and that whole facility unit three floors and your stats know where to be around to help I feel so scared for my own family member until he gets out of there along with patients that don't have family there is no way they would be able to handle an emergency on expected Are there any hidden fees or unexpected charges? Answer: Yes they charge people with insurance and still treat them like crap and then lie and tell them that they have to have a doctor's clearance when my family member was admitted by choice from my aunt and is being told that he can't leave and he has to be returned by 8:00 and that's a lie and he she's being charged for physical rehabilitation which my uncle says they barely even do an hour 15 to 20 minutes how is he supposed to get better like that they don't clean the rude they don't do nothing but take advantage Would you recommend this community to others looking for senior living options? Answer: Oh definitely not I would definitely not recommend this community for any other seniors unless they want to die by themselves God forgive me for saying that Is there anything you wish you knew before moving in? Answer: Yes I wish my aunt would have listened when I looked up the reviews and told her but when I seen it for myself I wish I would have stood up to the nurse that was rude to me but I was worried that she would take it out on my uncle I wish I would have took him that day