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Birch Gardens
Assisted Living & Memory Care · Staunton, VA
A gazebo in a landscaped outdoor area Hair salon area with styling chairs and mirrors Bright common area with wooden dining tables and bookshelves

Birch Gardens

Assisted Living & Memory Care · Staunton, VA
12 Royal Drive, Staunton, VA 24401 View map Calculator: See prices in your area
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Overview of Birch Gardens

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Birch Gardens is a residential senior living community in Staunton, Virginia, providing personalized care for older adults needing assistance with daily living tasks. Administered by Rachel Craig, this community has a 39-bed capacity. Currently serving around 35 residents, the community has a 90% occupancy rate, which is slightly above the Virginia statewide average, suggesting consistent local demand.

The community has undergone 23 inspections, 12 of which were complaint-initiated. 69.6% of these visits resulted in violations and had a cumulative total of 66 deficiencies, both above the Virginia average of 64.3% and 32, respectively. Previous reports have also cited challenges in medication management, building upkeep, incident reporting, and staff certifications. However, the most recent inspection on August 29, 2025, resulted in zero deficiencies, and there are no records of fines or license suspensions.

With its smaller senior living environment, the community is capable of offering a cozy, residential atmosphere where staff members can build close relationships with residents and their loved ones. Around-the-clock oversight is provided by a team of licensed nurses and certified nursing assistants, ensuring 24-hour staffing for various care requirements. Additionally, the community offers respite care for families in need of short-term support. The dining program also features three balanced meals each day along with several snack options, highlighting proper nutrition as a vital part of resident health.

Birch Gardens is an ideal option for families looking for a smaller, community-focused assisted living environment in the Shenandoah Valley. With its clean recent inspection results, interested families are encouraged to tour the community and inquire about current care planning and staffing.

Facility Direct Line (540) 886-5007
Facility Direct Line (540) 886-5007
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Bed community size
39-bed community Rank #329 / 371Bed count — State benchmarkedThis home is ranked 329th out of 371 homes in Virginia. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 93 / 100 Rank #8 / 449Walk Score — State benchmarkedThis home is ranked 8th out of 449 homes in Virginia. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Virginia facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate
90%
Rank #48 / 314Occupancy rate — State benchmarkedThis home is ranked 48th out of 314 homes in Virginia. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 314. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the Virginia average: 85.7%
Occupied beds
35 / 39
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationFebruary 25, 2026 Expired

Ownership & Operating Entity

Birch Gardens is administered by Ms. Rachel Craig.

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Amenities & Lifestyle

Specific ProgramsAccommodations, Companion Rooms

Contact Birch Gardens

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 66 deficiencies 12 complaints 23 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 7 Worse Metrics worse than Virginia average:
• Total deficiencies (106% above)
• Deficiencies per year (106% above)
• Deficiencies per inspection (26% above)
• Inspections with violations (78% above)
• Inspection violation rate (9% above)
• Total complaints (71% above)
• Complaints per year (71% above) 0 Better No metrics in this bucket.
Latest Inspection August 29, 2025 Monitoring

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This Facility VA Average vs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 66 32 This facility has 106% more total deficiencies than a typical Virginia assisted living residence (66 vs. VA avg 32).↑ 106% worse
Deficiencies per year Info Average deficiencies per year since 2021. 13.2 6.4 This facility has 106% more deficiencies per year than a typical Virginia assisted living residence (13.2 vs. VA avg 6.4).↑ 106% worse
Deficiencies per inspection Info Average deficiencies per inspection. 2.9 2.3 This facility has 26% more deficiencies per inspection than a typical Virginia assisted living residence (2.9 vs. VA avg 2.3).↑ 26% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This Facility VA Average vs. VA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 23 14 This facility has had 64% more total inspections than the Virginia average (23 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 64% more
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 16 9 This facility has 78% more inspections with violations than a typical Virginia assisted living residence (16 vs. VA avg 9).↑ 78% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 70% 64% This facility has 6 percentage points higher inspection violation rate than a typical Virginia assisted living residence (70% vs. VA avg 64%).↑ 6% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This Facility VA Average vs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 12 7 This facility has 71% more total complaints than a typical Virginia assisted living residence (12 vs. VA avg 7).↑ 71% worse
Complaints per year Info Average complaints per year since 2021. 2.4 1.4 This facility has 71% more complaints per year than a typical Virginia assisted living residence (2.4 vs. VA avg 1.4).↑ 71% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The August 29, 2025 monitoring inspection found no deficiencies and did not support the self-reported incident regarding resident care.
  • The June 2, 2025 monitoring inspection cited 14 deficiencies including inadequate staffing, incomplete resident assessments, medication errors, unsafe hazardous materials storage, and poor building maintenance.
  • The June 25, 2025 complaint investigation substantiated three building and grounds violations for unscreened operable windows, poor kitchen cleanliness, and broken furnishings.
Show Inspection Reports

Places of interest near Birch Gardens

Address 0.0 miles from city center Info Estimated distance in miles from Staunton's city center to Birch Gardens's address, calculated via Google Maps.

Calculate Travel Distance to Birch Gardens

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Compare Assisted Living around the area

The information below is reported by the Virginia Department of Social Services and Department of Health.
Brookdale Staunton
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Brookdale Roanoke
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 Roanoke (Gaymont) 56 Yes A+ 38 Studio
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Birch Gardens
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Frequently Asked Questions about Birch Gardens

Is Birch Gardens in a walkable area?

Birch Gardens has a walk score of 93. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

When does Birch Gardens's license expire?

According to VA state health department records, Birch Gardens's license expires on February 25, 2026.

What is the occupancy rate at Birch Gardens?

Birch Gardens's occupancy is 90%.

Who is the administrator of Birch Gardens?

Ms. Rachel Craig is the administrator of Birch Gardens.

How many beds does Birch Gardens have?

Birch Gardens has 39 beds.

Has Birch Gardens had any recent deficiencies?

Birch Gardens has had 23 recently reported deficiencies.

Are there photos of Birch Gardens?

Yes — there are 3 photos of Birch Gardens in the photo gallery on this page.

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