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Birch Gardens
Assisted Living & Memory Care · Staunton, VA
A gazebo in a landscaped outdoor area Hair salon area with styling chairs and mirrors Bright common area with wooden dining tables and bookshelves

Birch Gardens

Assisted Living & Memory Care · Staunton, VA
12 Royal Drive, Staunton, VA 24401 View map Calculator: See prices in your area
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Overview of Birch Gardens

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Birch Gardens provides assisted living and memory care in Staunton, VA. Assisted living includes help with daily tasks while residents live in private or companion rooms, while memory care provides a secured setting with supervision for someone at risk of wandering. Respite care offers a short stay for a person whose usual caregiver needs time away, and the combination of care levels and short-term stays may suit a resident whose needs change or a family caregiver who needs temporary support.

Birch Gardens has 39 beds, making it a smaller community where staff and residents can get to know each other. Private rooms suit residents who want a single living space, while companion rooms can accommodate someone who prefers to share with another resident. An on-site salon gives residents access to personal grooming services within the community.

A Walk Score of 93 places the area in the walker’s paradise band, meaning daily errands do not require a car and a resident who no longer drives can still get out independently. Ms. Rachel Craig serves as the administrator.

Facility Direct Line (540) 886-5007
Facility Direct Line (540) 886-5007
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By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 39 Rank #310 / 351Bed count — State benchmarkedThis home is ranked 310th out of 351 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Walker's paradise. Daily errands do not require a car, with many shops and services nearby. Rank #8 / 420Walk Score — State benchmarkedThis home is ranked 8th out of 420 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
93 / 100
Occupancy rate Info Occupancy between 85% and 95% suggests balanced demand. Rank #34 / 279Occupancy rate — State benchmarkedThis home is ranked 34th out of 279 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 279. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
89.7% This home usually has limited availability
Higher than the Virginia average: 70%
Occupied beds
35 / 39

About this community

License Details

Facility TypeAssisted Living Facility

Ownership & Operating Entity

Birch Gardens is administered by Ms. Rachel Craig.

Therapy & Rehabilitation

1 service
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Specific ProgramsAccommodations, Companion Rooms

Contact Birch Gardens

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 66 deficiencies 12 complaints 21 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 4 Worse Metrics worse than Virginia average:
• Total deficiencies (106% above)
• Deficiencies per inspection (15% above)
• Total complaints (71% above)
• Complaints per year (71% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 6632 This facility has 106% more total deficiencies than a typical Virginia assisted living residence (66 vs. VA avg 32).↑ 106% worse
Deficiencies per inspection Info Average deficiencies per inspection. 3.12.7 This facility has 15% more deficiencies per inspection than a typical Virginia assisted living residence (3.1 vs. VA avg 2.7).↑ 15% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 2114 This facility has had 50% more total inspections than the Virginia average (21 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 50% more

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 127 This facility has 71% more total complaints than a typical Virginia assisted living residence (12 vs. VA avg 7).↑ 71% worse
Complaints per year Info Average complaints per year since 2021. 2.41.4 This facility has 71% more complaints per year than a typical Virginia assisted living residence (2.4 vs. VA avg 1.4).↑ 71% worse
Show Inspection Reports

Places of interest near Birch Gardens

Address 0.0 miles from city center Info Estimated distance in miles from Staunton's city center to Birch Gardens's address, calculated via Google Maps.

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Compare Assisted Living around the area

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Brookdale Staunton
AL
MC
Staunton
144
Facility 144
VA AVG 94
Rank #45 / 351
Yes
16
Facility 16
VA AVG 45
Rank #361 / 420
Studio / 1 Bed / 2 BedApril Sprouse
66.7%
Facility 66.7%
VA AVG 70%
Rank #171 / 279
A+8
63%
Facility 63%
VA AVG 59.3%
Rank #174 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
9
Facility 9
VA AVG 32
Rank #72 / 271
1.1
Facility 1.1
VA AVG 2.3
Rank #63 / 271
The Wellington at Lake Manassas
AL
IL
MC
RC
Gainesville
140
Facility 140
VA AVG 94
Rank #46 / 351
Yes
44
Facility 44
VA AVG 45
Rank #206 / 420
Studio / 1 Bed / 2 BedBryan Lamartin
75.0%
Facility 75.0%
VA AVG 70%
Rank #120 / 279
-8
50%
Facility 50%
VA AVG 59.3%
Rank #96 / 330
2
Facility 2
VA AVG 7
Rank #117 / 330
6
Facility 6
VA AVG 32
Rank #48 / 271
0.8
Facility 0.8
VA AVG 2.3
Rank #43 / 271
Our Lady Of Peace
AL
MC
NH
Charlottesville
140
Facility 140
VA AVG 94
Rank #46 / 351
No
99
Facility 99
VA AVG 45
Rank #1 / 420
-Ms. Rachel Lindberg
99.3%
Facility 99.3%
VA AVG 70%
Rank #7 / 279
-5
20%
Facility 20%
VA AVG 59.3%
Rank #26 / 330
3
Facility 3
VA AVG 7
Rank #154 / 330
8
Facility 8
VA AVG 32
Rank #62 / 271
1.6
Facility 1.6
VA AVG 2.3
Rank #91 / 271
Brookdale Roanoke
AL
MC
Sw Roanoke (Gaymont)
56
Facility 56
VA AVG 94
Rank #278 / 351
Yes
38
Facility 38
VA AVG 45
Rank #243 / 420
StudioAaron Rice
98.2%
Facility 98.2%
VA AVG 70%
Rank #9 / 279
A+13
46%
Facility 46%
VA AVG 59.3%
Rank #93 / 330
4
Facility 4
VA AVG 7
Rank #181 / 330
16
Facility 16
VA AVG 32
Rank #113 / 271
1.2
Facility 1.2
VA AVG 2.3
Rank #68 / 271
Birch Gardens
AL
MC
Staunton
39
Facility 39
VA AVG 94
Rank #310 / 351
No
93
Facility 93
VA AVG 45
Rank #8 / 420
-Ms. Rachel Craig
89.7%
Facility 89.7%
VA AVG 70%
Rank #34 / 279
-21
71%
Facility 71%
VA AVG 59.3%
Rank #217 / 330
12
Facility 12
VA AVG 7
Rank #284 / 330
66
Facility 66
VA AVG 32
Rank #239 / 271
3.1
Facility 3.1
VA AVG 2.3
Rank #184 / 271

Rank badges are statewide: each community is ranked against every VA community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about Birch Gardens

Is Birch Gardens in a walkable area?

Birch Gardens has a walk score of 93. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the occupancy rate at Birch Gardens?

Birch Gardens's occupancy is 89.7%.

Are pets allowed at Birch Gardens?

No, Birch Gardens has a no-pet policy.

Who is the administrator of Birch Gardens?

Ms. Rachel Craig is the administrator of Birch Gardens.

How many beds does Birch Gardens have?

Birch Gardens has 39 beds.

Has Birch Gardens had any deficiencies?

Birch Gardens has had 66 reported deficiencies according to records from Virginia Department of Social Services (VDSS).

Are there photos of Birch Gardens?

Yes — there are 3 photos of Birch Gardens in the photo gallery on this page.

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