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Hawkins Residential
Hawkins Residential, assisted living in Richmond, VA — Modern brick building with large windows and parking area

Hawkins Residential

3212 Chamberlayne Avenue, Richmond, VA 23227 View map Calculator: See prices in your area
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Overview of Hawkins Residential

Hawkins Residential is a specialized assisted living community in Richmond, Virginia, offering structured housing and support for adults aged 18 and older with serious or persistent mental health conditions. Administered by Toriano Phillips, the community serves a distinct role in the Richmond care landscape by providing a stable, homelike setting that encourages independence while addressing behavioral health needs. With 78 of 84 licensed beds occupied, the community is currently operating at approximately 93%, suggesting limited availability.

The community has undergone 6 state inspections, 2 of which cited violations, representing 33.3%, which is well below the Virginia average of 64.3%. In line with this, 2 total deficiencies across all inspections were cited, significantly lower than the state average of 32. The most recent complaint-initiated inspection on November 7, 2025, identified no deficiencies, and complaint investigations that year were not substantiated. Earlier findings in 2024 cited procedural documentation gaps related to preliminary individualized service plans before admission, with no concerns tied to resident safety. However, there are no records of fines or enforcement actions.

Care support includes nursing services, licensed certified nursing assistants, continuous 24-hour staffing, respite care, and short-term rehabilitation. Three home-cooked meals daily with accommodations for special dietary needs, along with housekeeping and linen services, are also provided. Additionally, admission criteria require that individuals be at least 18 years old, have a qualifying mental health diagnosis, be supported by a case manager, and not pose a risk to others, to help maintain a stable and appropriate living environment.

Hawkins Residential is designed specifically for adults who require structured, supportive housing due to serious or persistent mental health conditions instead of traditional senior care. Its focused admission criteria also reflect a clear and specialized mission, making it a valuable option for adults and families seeking this level of targeted support in the Richmond area.

Facility Direct Line (804) 716-2259
Facility Direct Line (804) 716-2259 hawkinsresidential@gmail.com
Bed community size
84-bed community Rank #205 / 365Bed count — State benchmarkedThis home is ranked 205th out of 365 homes in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 5 / 100 Rank #426 / 435Walk Score — State benchmarkedThis home is ranked 426th out of 435 homes in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
93%
Rank #31 / 297Occupancy rate — State benchmarkedThis home is ranked 31st out of 297 homes in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 297. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Virginia average: 85.7%
Occupied beds
78 / 84
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility

Ownership & Operating Entity

Hawkins Residential is administered by Toriano Phillips.

Therapy & Rehabilitation

2 services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Pets not allowed
Admission CriteriaBe 18 years of age or older, have a serious or persistent mental health diagnosis, pose no harm to oneself or others, have an assigned case manager, be capable of performing daily living tasks, be assessed as requiring the level of support that assisted living provides.
Minimum Age18
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Specific ProgramsShare Your Experience, Hawkins Heroes

Contact Hawkins Residential

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2023 · 3 years of data 2 deficiencies 2 complaints 6 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 5 Better Metrics better than Virginia average:
• Total deficiencies (94% below)
• Inspections with deficiencies (78% below)
• Inspection deficiency rate (48% below)
• Total complaints (71% below)
• Complaints per year (70% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 232 This facility has 94% fewer total deficiencies than a typical Virginia assisted living residence (2 vs. VA avg 32).↓ 94% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 614 This facility has had 57% fewer total inspections than the Virginia average (6 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 57% fewer
Inspections with deficiencies Info Inspections that uncovered at least one regulatory deficiency. 29 This facility has 78% fewer inspections with deficiencies than a typical Virginia assisted living residence (2 vs. VA avg 9).↓ 78% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 33%64% This facility has 31 percentage points lower inspection deficiency rate than a typical Virginia assisted living residence (33% vs. VA avg 64%).↓ 31% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 27 This facility has 71% fewer total complaints than a typical Virginia assisted living residence (2 vs. VA avg 7).↓ 71% better
Complaints per year Info Average complaints per year since 2023. 0.72.3 This facility has 70% fewer complaints per year than a typical Virginia assisted living residence (0.7 vs. VA avg 2.3).↓ 70% better
Show Inspection Reports

Places of interest near Hawkins Residential

Address 4.9 miles from city center Info Estimated distance in miles from Richmond's city center to Hawkins Residential's address, calculated via Google Maps.

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Address

Compare Assisted Living around Richmond

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Hermitage Richmond
AL
IL
MC
Richmond (Laburnum Park)
257
Facility 257
VA AVG 96
Rank #4 / 365
Yes
51
Facility 51
VA AVG 45
Rank #167 / 435
Studio / 1 Bed / 2 BedKelly Black 35.8% -6
0%
Facility 0%
VA AVG 64.3%
Rank #1 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Sunrise Villa Tuckahoe
AL
MC
Richmond (Henrico)
250
Facility 250
VA AVG 96
Rank #6 / 365
Yes
43
Facility 43
VA AVG 45
Rank #222 / 435
Studio / 1 Bed / 2 BedMindy Powell 94.0% -16
0%
Facility 0%
VA AVG 64.3%
Rank #1 / 330
7
Facility 7
VA AVG 7
Rank #227 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Westminster Canterbury Richmond
AL
HC
IL
MC
NH
Richmond
214
Facility 214
VA AVG 96
Rank #15 / 365
Yes
16
Facility 16
VA AVG 45
Rank #375 / 435
Studio / 1 Bed / 2 Bed / 2-4 BedMs. Susan Chrissley 60.7% A+5
0%
Facility 0%
VA AVG 64.3%
Rank #1 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Our Lady of Hope Health Center
AL
MC
NH
SNF
Richmond
97
Facility 97
VA AVG 96
Rank #160 / 365
No
27
Facility 27
VA AVG 45
Rank #326 / 435
-Annemarie Neville 69.1% -8
13%
Facility 13%
VA AVG 64.3%
Rank #20 / 330
2
Facility 2
VA AVG 7
Rank #110 / 330
33
Facility 33
VA AVG 32
Rank #179 / 271
4.1
Facility 4.1
VA AVG 2.3
Rank #234 / 271
Hawkins Residential
AL
Richmond
84
Facility 84
VA AVG 96
Rank #205 / 365
No
5
Facility 5
VA AVG 45
Rank #426 / 435
-Toriano Phillips 92.9% -6
33%
Facility 33%
VA AVG 64.3%
Rank #56 / 330
2
Facility 2
VA AVG 7
Rank #110 / 330
2
Facility 2
VA AVG 32
Rank #20 / 271
0.3
Facility 0.3
VA AVG 2.3
Rank #23 / 271
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Financial Assistance for
Assisted Living in Virginia

Hawkins Residential is located in RICHMOND, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Hawkins Residential

Is Hawkins Residential in a walkable area?

Hawkins Residential has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Hawkins Residential?

Hawkins Residential's occupancy is 93%.

Are pets allowed at Hawkins Residential?

No, Hawkins Residential has a no-pet policy.

Who is the administrator of Hawkins Residential?

Toriano Phillips is the administrator of Hawkins Residential.

How many beds does Hawkins Residential have?

Hawkins Residential has 84 beds.

Has Hawkins Residential had any deficiencies?

Hawkins Residential has had 2 reported deficiencies since 2023 according to records from Virginia Department of Social Services (VDSS).

Are there photos of Hawkins Residential?

Yes — there is 1 photo of Hawkins Residential in the photo gallery on this page.

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