(888) 927-9409
Pricing Call
(888) 927-9409
Hawkins Residential
Hawkins Residential, assisted living in Richmond, VA — Modern brick building with large windows and parking area

Hawkins Residential

3212 Chamberlayne Avenue, Richmond, VA 23227 View map Calculator: See prices in your area
Contact Us Explore Open Rooms
Calculator: See prices in your area

Overview of Hawkins Residential

Hawkins Residential is an assisted living community in Richmond, VA, providing supportive, structured care for adults with mental health disabilities. Assisted living provides help with daily tasks, while 24-hour staffing means staff are available around the clock. Hawkins Residential may be a good fit for an adult with a mental health disability who needs structured support in a residential setting.

The community has 84 beds. Scheduled rides to appointments, errands, and local events give residents transportation for those activities without arranging each trip independently. Respite care supports a short stay when a usual caregiver needs temporary relief, and short-term rehabilitation serves temporary recovery needs. Special diets are accommodated, and the community offers the Share Your Experience and Hawkins Heroes programs. Toriano Phillips serves as the administrator.

Facility Direct Line (804) 716-2259
Facility Direct Line (804) 716-2259 hawkinsresidential@gmail.com
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 84 Rank #194 / 351Bed count — State benchmarkedThis home is ranked 194th out of 351 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #411 / 420Walk Score — State benchmarkedThis home is ranked 411th out of 420 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
5 / 100
Occupancy rate Info Occupancy between 85% and 95% suggests balanced demand. Rank #25 / 279Occupancy rate — State benchmarkedThis home is ranked 25th out of 279 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 279. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
92.9% This home usually has limited availability
Higher than the Virginia average: 70%
Occupied beds
78 / 84

About this community

License Details

Facility TypeAssisted Living Facility

Ownership & Operating Entity

Hawkins Residential is administered by Toriano Phillips.

Therapy & Rehabilitation

2 services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Pets not allowed
Admission CriteriaBe 18 years of age or older, have a serious or persistent mental health diagnosis, pose no harm to oneself or others, have an assigned case manager, be capable of performing daily living tasks, be assessed as requiring the level of support that assisted living provides.
Minimum Age18
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Specific ProgramsShare Your Experience, Hawkins Heroes

Contact Hawkins Residential

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2023 · 3 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 2 deficiencies 2 complaints 5 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 4 Better Metrics better than Virginia average:
• Total deficiencies (94% below)
• Deficiencies per inspection (85% below)
• Total complaints (71% below)
• Complaints per year (70% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 232 This facility has 94% fewer total deficiencies than a typical Virginia assisted living residence (2 vs. VA avg 32).↓ 94% better
Deficiencies per inspection Info Average deficiencies per inspection. 0.42.7 This facility has 85% fewer deficiencies per inspection than a typical Virginia assisted living residence (0.4 vs. VA avg 2.7).↓ 85% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 514 This facility has had 64% fewer total inspections than the Virginia average (5 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 64% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 27 This facility has 71% fewer total complaints than a typical Virginia assisted living residence (2 vs. VA avg 7).↓ 71% better
Complaints per year Info Average complaints per year since 2023. 0.72.3 This facility has 70% fewer complaints per year than a typical Virginia assisted living residence (0.7 vs. VA avg 2.3).↓ 70% better
Show Inspection Reports

Places of interest near Hawkins Residential

Address 4.9 miles from city center Info Estimated distance in miles from Richmond's city center to Hawkins Residential's address, calculated via Google Maps.

Calculate Travel Distance to Hawkins Residential

Add your location

Address

Compare Assisted Living around Richmond

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Sunrise Villa Tuckahoe
AL
MC
Richmond (Henrico)
250
Facility 250
VA AVG 94
Rank #6 / 351
Yes
43
Facility 43
VA AVG 45
Rank #214 / 420
Studio / 1 Bed / 2 BedMindy Powell
94.0%
Facility 94.0%
VA AVG 70%
Rank #23 / 279
-15
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 330
7
Facility 7
VA AVG 7
Rank #227 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Westminster Canterbury Richmond
AL
HC
IL
MC
NH
Richmond
214
Facility 214
VA AVG 94
Rank #14 / 351
Yes
16
Facility 16
VA AVG 45
Rank #361 / 420
Studio / 1 Bed / 2 Bed / 2-4 BedMs. Susan Chrissley
60.7%
Facility 60.7%
VA AVG 70%
Rank #196 / 279
A+5
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Cedarfield
AL
IL
NH
Richmond
157
Facility 157
VA AVG 94
Rank #34 / 351
Yes
11
Facility 11
VA AVG 45
Rank #391 / 420
1 Bed / 2 BedLauren Burnette
54.1%
Facility 54.1%
VA AVG 70%
Rank #222 / 279
A6
17%
Facility 17%
VA AVG 59.3%
Rank #22 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
6
Facility 6
VA AVG 32
Rank #48 / 271
1.0
Facility 1.0
VA AVG 2.3
Rank #55 / 271
The Estates at West End
AL
IL
MC
Richmond
105
Facility 105
VA AVG 94
Rank #115 / 351
No
65
Facility 65
VA AVG 45
Rank #78 / 420
Studio / 1 BedStephanie Quick
69.5%
Facility 69.5%
VA AVG 70%
Rank #155 / 279
-16
19%
Facility 19%
VA AVG 59.3%
Rank #25 / 330
9
Facility 9
VA AVG 7
Rank #264 / 330
8
Facility 8
VA AVG 32
Rank #62 / 271
0.5
Facility 0.5
VA AVG 2.3
Rank #28 / 271
Hawkins Residential
AL
Richmond
84
Facility 84
VA AVG 94
Rank #194 / 351
No
5
Facility 5
VA AVG 45
Rank #411 / 420
-Toriano Phillips
92.9%
Facility 92.9%
VA AVG 70%
Rank #25 / 279
-5
40%
Facility 40%
VA AVG 59.3%
Rank #73 / 330
2
Facility 2
VA AVG 7
Rank #117 / 330
2
Facility 2
VA AVG 32
Rank #20 / 271
0.4
Facility 0.4
VA AVG 2.3
Rank #24 / 271

Rank badges are statewide: each community is ranked against every VA community we track that reports that metric, not just the 5 on this page. See how we rank facilities

View all Nearby Homes

Financial Assistance for
Assisted Living in Virginia

Hawkins Residential is located in RICHMOND, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Hawkins Residential

Is Hawkins Residential in a walkable area?

Hawkins Residential has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Hawkins Residential?

Hawkins Residential's occupancy is 92.9%.

Are pets allowed at Hawkins Residential?

No, Hawkins Residential has a no-pet policy.

Who is the administrator of Hawkins Residential?

Toriano Phillips is the administrator of Hawkins Residential.

How many beds does Hawkins Residential have?

Hawkins Residential has 84 beds.

Has Hawkins Residential had any deficiencies?

Hawkins Residential has had 2 reported deficiencies according to records from Virginia Department of Social Services (VDSS).

Are there photos of Hawkins Residential?

Yes — there is 1 photo of Hawkins Residential in the photo gallery on this page.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat