Occupancy rate
61%
In line with Virginia averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Westminster Canterbury Richmond
Retirement Home in Richmond
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Westminster Canterbury Richmond
Retirement Home in Richmond
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Westminster Canterbury Richmond
Westminster Canterbury Richmond has a spirit of retirement homes near me and offers a wealth of opportunities for learning, wellness, fun, and spiritual growth. Residents enjoy engaging activities, cultural events, and social gatherings, all designed to promote fulfilment and connection.
The community itself is a haven for those seeking a carefree lifestyle. Residents benefit from exceptional services and amenities, including delicious dining options, comprehensive healthcare services, and a world-class arts program featuring performances, classes, and studios. An on-site Child Development Center even provides opportunities for intergenerational connection.
Westminster Canterbury Richmond is known for its commitment to resident well-being. They offer various living options, including independent living, assisted living, memory support, and healthcare living, ensuring residents receive the care they need as their needs evolve. With a long history of excellence and a dedication to resident satisfaction, Westminster Canterbury Richmond is a top choice for seniors
John Loop is the Executive Director at Westminster Canterbury Richmond. He joined the community in 2023 and brings extensive leadership experience in the senior living industry, including roles as an Executive Director and Skilled Nursing Facility Administrator. John holds a Bachelor of Science in Hospitality and Operations Management from Ohio State University and a Master of Science in Healthcare Administration from Valparaiso University.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 3m per day
vs Virginia avg
+5%
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
214
Avg. Length of Stay
161 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
52% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
47% of new residents, often for short stays.
Typical stay
9 - 10 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$119.3M
Surplus of revenue
$21.8M
Voluntary non-profit community
Operated by a church.
Home revenue
$119.3M
Surplus of revenue
$21.8M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$21.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$76.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$97.5M
214-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
54 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 16 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Virginia averageOccupied beds
130 / 214
Average residents
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationSeptember 30, 2026
CMS Certification Number495096
QualificationThree Year | Special Care Unit | Non-Ambulatory | Residential and Assisted Living Care
Westminster Canterbury Richmond is administrated by Ms. Susan Chrissley.
Profit Statusfor-profit
Wheelchair Accessible
Staffing
Key information about the people who lead and staff this community.
ContactMr. John Burns, C.E.O.
Licensed Nurses/CNAs
Alzheimer's Certification
Memory Support
Home Health Services
Hospice Care
Business Hours, Sunday-Saturday 365 days per year
Fitness And Aquatic Center
Salon
Barbershop
Wellness Programs
Cultural Opportunities
Dining Services
Specific ProgramsAbout, Our Community, Active Lifestyle, Residential Living, Health Services, Helping a Loved One, Giving, Contact
What does this home offer?
Room Sizes: 490 / 760 / 810 / 925 / 1015 / 1030 / 1075 / 1370 / 1400 / 1435 / 1480 / 1490 / 1570 / 1720 / 1760 / 1765 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed / 2-4 Bed
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
Types of Care at Westminster Canterbury Richmond
Independent Living
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
5 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
0 inspections with violations (0%)
Virginia average: 14 inspections
Virginia average: 64.3% of inspections with violations
Show Inspection Reports
Latest inspection
Date
October 28, 2025
MonitoringInspection oversight
Inspector name:Tamara Watkins
Inspection Report Summary for Westminster Canterbury Richmond
The most recent inspection on October 28, 2025, found no deficiencies in compliance with applicable standards or laws. Earlier inspections also reported no violations, showing a consistent pattern of meeting regulatory requirements. No complaint investigations were noted in the available reports. There were no fines, enforcement actions, or license issues listed in the available reports. This record indicates stable compliance with regulatory standards over time.
Health Inspection History
Inspections
Total health inspections
4
Virginia average 4.2
Last Health inspection on Oct 2024
Total health citations
14
Virginia average 38.4
Citations per inspection
3.5
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 14 citations resulted from standard inspections; and 2 of 14 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Virginia averageVirginia average: 0.4
Serious Health citations
0
0
100% better than Virginia averageVirginia average: 1
0 critical citations
0 serious citations
12 moderate citations
2 minor citations
Citations history (last 3 years)
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Oct 30, 2024
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Oct 30, 2024
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Oct 30, 2024
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Oct 30, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 12, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 12, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 12, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 12, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Retirement Homes around Richmond The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| MAHOVA Your Masonic Community |
RH Retirement Homes | Richmond | 220 | No | 33 | Studio / 1 Bed / 2 Bed / 2-4 Bed | - | - | - | 0 | 0% | 0 |
| Westminster Canterbury Richmond |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RH Retirement Homes | Richmond | 158 | No | 16 | Studio / 1 Bed / 2 Bed / 2-4 Bed | Ms. Susan Chrissley | 60.7% | A+ | 5 | 0% | 0 |
| Cedarfield |
RH Retirement Homes | Richmond | 157 | Yes | 11 | Studio / 1 Bed / 2 Bed / 2-4 Bed | Lauren Burnette | 54.1% | A | 6 | 16.7% | 6 |
| Discovery Village |
RH Retirement Homes | Richmond | - | Yes | 16 | Studio / 1 Bed / 2 Bed / 2-4 Bed | - | - | A+ | 0 | 0% | 0 |
| Vitality Living |
RH Retirement Homes | Richmond (Raintree) | - | Yes | 32 | Studio / 1 Bed / 2 Bed / 2-4 Bed | - | - | A | 0 | 0% | 0 |
Living Spaces & Floor Plans
Westminster Canterbury Richmond 2
Westminster Canterbury Richmond1
Westminster Canterbury Richmond2
Westminster Canterbury Richmond3
Financial Assistance for
Retirement Home in Virginia
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Places of interest near Westminster Canterbury Richmond
5.9 miles from city center
Estimated distance in miles from Richmond's city center to Westminster Canterbury Richmond's address, calculated via Google Maps.
— 3.02 miles to nearest hospital (Bon Secours St. Mary's Hospital)
Calculate Travel Distance to Westminster Canterbury Richmond
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
200
Employees
143
Contractors
57
Staff to resident ratio
1.37:1
18% worse than Virginia averageVirginia average ratio: 1.67:1
Avg staff/day
81
Average shift
8.9 hours
11% better than Virginia averageVirginia average: 8 hours
Total staff hours (quarter)
65,488
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
33
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
98
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
24.8%
16,217 contractor hours this quarter
Certified Nursing Assistant: 25
Speech Language Pathologist: 9
Respiratory Therapy Technician: 8
Licensed Practical Nurse: 6
Qualified Social Worker: 3
Physical Therapy Assistant: 3
Physical Therapy Aide: 3
Staff by category
| Certified Nursing Assistant | 73 | 25 | 98 | 31,942 | 91 | 100% | 9.4 |
| Registered Nurse | 33 | 0 | 33 | 11,670 | 91 | 100% | 9.2 |
| Licensed Practical Nurse | 22 | 6 | 28 | 9,517 | 91 | 100% | 9.2 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,620 | 65 | 71% | 7.7 |
| Speech Language Pathologist | 0 | 9 | 9 | 1,901 | 73 | 80% | 6.9 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,493 | 68 | 75% | 7.2 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 1,329 | 71 | 78% | 7.5 |
| Mental Health Service Worker | 2 | 0 | 2 | 952 | 65 | 71% | 8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 940 | 71 | 78% | 7.5 |
| Physical Therapy Aide | 0 | 3 | 3 | 859 | 71 | 78% | 6.8 |
| Qualified Social Worker | 0 | 3 | 3 | 811 | 66 | 73% | 6.5 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 488 | 81 | 89% | 6 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
98 Certified Nursing Assistant
% of Days
100%
33 Registered Nurse
% of Days
100%
28 Licensed Practical Nurse
% of Days
100%
6 Clinical Nurse Specialist
% of Days
71%
9 Speech Language Pathologist
% of Days
80%
4 Other Dietary Services Staff
% of Days
75%
8 Respiratory Therapy Technician
% of Days
78%
2 Mental Health Service Worker
% of Days
71%
3 Physical Therapy Assistant
% of Days
78%
3 Physical Therapy Aide
% of Days
78%
3 Qualified Social Worker
% of Days
73%
1 Nurse Practitioner
% of Days
68%
1 Occupational Therapy Aide
% of Days
89%
1 Administrator
% of Days
65%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
146
Medicare
20
13.7% of residents
Medicaid
10
6.8% of residents
Private pay or other
116
79.5% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.3
71% worse than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.1
68% worse than Virginia averageVirginia average: 19.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
35.9%
Percent of long-stay residents whose need for help with daily activities has increased
35.9%
113% worse than Virginia averageVirginia average: 16.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
34.9%
Percent of long-stay residents whose ability to move independently worsened
34.9%
77% worse than Virginia averageVirginia average: 19.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
27% worse than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
34% worse than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.1%
Percent of long-stay high risk residents with pressure ulcers
5.1%
In line with Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
12% better than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.9%
Percent of long-stay residents who lose too much weight
5.9%
In line with Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.7%
Percent of long-stay residents who have depressive symptoms
0.7%
95% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.7%
Percent of long-stay residents who received an antipsychotic medication
20.7%
61% worse than Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
7% better than Virginia averageVirginia average: 91.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Virginia averageVirginia average: 94.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.8%
28% better than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
67% better than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.7%
31% better than Virginia averageVirginia average: 73.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Westminster Canterbury Richmond based on CMS SNF Cost Reports.
Occupancy Rate
88.1%
↑ 0.5pp vs 2022
Net Income
$21.8M
↑ ~$52.1M vs 2022
Total Payroll
$26.9M
↑ ~$918.4K vs 2022
Profit Margin
34.1%
↑ 84.1pp vs 2022
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