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Heartland Retirement Personal Care Home is a 48-bed personal care home in Woolrich, Pennsylvania, that provides personal care. The community has a 21% occupancy with 10 older adults currently in residence. With a Walk Score of 7, the community is in a car-dependent area, where most errands and services require transportation.
Limited available information is provided regarding care services, amenities, activities, dining, or daily programming within the community.
Throughout its history, inspection records have identified concerns in safety systems and documentation practices, with corrective actions implemented in response to findings. Notably, these issues have shown recurring attention across survey periods.
Lower than the Pennsylvania average: 78.7%Heartland Retirement Personal Care Home is legally operated by Heartland Retirement Personal Care Home Inc.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. The score below shows how many points this facility sits above or below the typical Pennsylvania assisted living residence score (the benchmark); higher is better.
14 points above the Pennsylvania average for assisted living residences (83/100)
Rank #30 / 460 in Pennsylvania Inspection Score — State benchmarked This home is ranked 30th out of 460 homes in Pennsylvania. Shows this facility's inspection score compared to the Pennsylvania average among 460 comparable communities in the ranking pool. Inspection score: 97 out of 100. Letter grade A+. 14 points above the Pennsylvania average for assisted living residences (83/100)
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 27 | 63 | This facility has 57% fewer total citations than a typical Pennsylvania assisted living residence (27 vs. PA avg 63).↓ 57% better Rank #174 / 482 Total citations — State benchmarked This home is ranked 174th out of 482 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
|
Citations per year
Average citations per year since 2021.
| 5.4 | 12.6 | This facility has 57% fewer citations per year than a typical Pennsylvania assisted living residence (5.4 vs. PA avg 12.6).↓ 57% better |
|
Citations per inspection
Average citations per inspection.
| 3.9 | 5.7 | This facility has 32% fewer citations per inspection than a typical Pennsylvania assisted living residence (3.9 vs. PA avg 5.7).↓ 32% better Rank #250 / 482 Citations per inspection — State benchmarked This home is ranked 250th out of 482 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 11 | This facility has 36% fewer total inspections than a typical Pennsylvania assisted living residence (7 vs. PA avg 11).↓ 36% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 8 | This facility has 38% fewer inspections with citations than a typical Pennsylvania assisted living residence (5 vs. PA avg 8).↓ 38% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 71% | 73% | This facility has 2 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (71% vs. PA avg 73%).↓ 2% better Rank #288 / 482 Inspection citation rate — State benchmarked This home is ranked 288th out of 482 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 0 | 4 | This facility has 100% fewer total complaints than a typical Pennsylvania assisted living residence (0 vs. PA avg 4).↓ 100% better Rank #1 / 482 Total complaints — State benchmarked This home is ranked 1st out of 482 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
|
Complaints per year
Average complaints per year since 2021.
| 0 | 0.8 | This facility has 100% fewer complaints per year than a typical Pennsylvania assisted living residence (0 vs. PA avg 0.8).↓ 100% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
0.3 miles from city center
Estimated distance in miles from Woolrich's city center to Heartland Retirement Personal Care Home's address, calculated via Google Maps.
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Heartland Retirement Personal Care Home is located in WOOLRICH, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Sunrise of Dresher |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Dresher | 105
Facility
105
PA AVG
94
Rank
#186 / 555 | Yes |
45
Facility
45
PA AVG
46
Rank
#342 / 668 | Hcri Sun III Tenant LP | 81
Facility
81
PA AVG
83
Rank
#274 / 460 | 13 | 3
Facility
3
PA AVG
4
Rank
#245 / 482 | 76.9%
Facility
76.9%
PA AVG
72.7%
Rank
#340 / 482 | 57
Facility
57
PA AVG
63
Rank
#316 / 482 | 4.4
Facility
4.4
PA AVG
5.7
Rank
#277 / 482 | Profit | 96
Facility
96
PA AVG
76.9
Rank
#113 / 361 | 1.57 |
62.9%
Facility
62.9%
PA AVG
68.8%
Rank
#309 / 485 | A- |
| The Villa St. Elizabeth |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Reading (Museum Road) | 92
Facility
92
PA AVG
94
Rank
#246 / 555 | No |
30
Facility
30
PA AVG
46
Rank
#468 / 668 | Evergreen Elder Care Inc | 83
Facility
83
PA AVG
83
Rank
#233 / 460 | 15 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 60%
Facility
60%
PA AVG
72.7%
Rank
#158 / 482 | 32
Facility
32
PA AVG
63
Rank
#207 / 482 | 2.1
Facility
2.1
PA AVG
5.7
Rank
#82 / 482 | Profit | 53
Facility
53
PA AVG
76.9
Rank
#244 / 361 | 1.00 |
57.6%
Facility
57.6%
PA AVG
68.8%
Rank
#365 / 485 | A+ |
| Hawthorne Woods by New Perspective |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Assisted Living In Washington (South Strabane Township) | 81
Facility
81
PA AVG
94
Rank
#289 / 555 | Yes |
19
Facility
19
PA AVG
46
Rank
#540 / 668 | Washington Ops LLC | 73
Facility
73
PA AVG
83
Rank
#356 / 460 | 13 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 61.5%
Facility
61.5%
PA AVG
72.7%
Rank
#185 / 482 | 66
Facility
66
PA AVG
63
Rank
#352 / 482 | 5.1
Facility
5.1
PA AVG
5.7
Rank
#328 / 482 | Profit | 71
Facility
71
PA AVG
76.9
Rank
#178 / 361 | 1.27 |
59.3%
Facility
59.3%
PA AVG
68.8%
Rank
#341 / 485 | A+ |
| Westlake Woods by New Perspective |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Erie (Stonegate) | 79
Facility
79
PA AVG
94
Rank
#306 / 555 | Yes |
48
Facility
48
PA AVG
46
Rank
#304 / 668 | Erie Ops LLC | 63
Facility
63
PA AVG
83
Rank
#429 / 460 | 12 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 83.3%
Facility
83.3%
PA AVG
72.7%
Rank
#395 / 482 | 136
Facility
136
PA AVG
63
Rank
#432 / 482 | 11.3
Facility
11.3
PA AVG
5.7
Rank
#449 / 482 | Profit | 58
Facility
58
PA AVG
76.9
Rank
#228 / 361 | 1.38 |
55.7%
Facility
55.7%
PA AVG
68.8%
Rank
#379 / 485 | - |
| Heartland Retirement Personal Care Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Woolrich | 48
Facility
48
PA AVG
94
Rank
#457 / 555 | No |
7
Facility
7
PA AVG
46
Rank
#622 / 668 | Heartland Retirement Personal Care Home Inc | 97
Facility
97
PA AVG
83
Rank
#30 / 460 | 7 | 0
Facility
0
PA AVG
4
Rank
#1 / 482 | 71.4%
Facility
71.4%
PA AVG
72.7%
Rank
#288 / 482 | 27
Facility
27
PA AVG
63
Rank
#174 / 482 | 3.9
Facility
3.9
PA AVG
5.7
Rank
#250 / 482 | Profit | - | - |
20.8%
Facility
20.8%
PA AVG
68.8%
Rank
#485 / 485 | - |
Heartland Retirement Personal Care Home has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to PA state health department records, Heartland Retirement Personal Care Home's license number is 227120.
According to PA state health department records, Heartland Retirement Personal Care Home's license expires on July 13, 2026.
Heartland Retirement Personal Care Home's occupancy is 21%.
Heartland Retirement Personal Care Home has 48 beds.
Heartland Retirement Personal Care Home has had 27 recently reported deficiencies.
Yes — there are 4 photos of Heartland Retirement Personal Care Home in the photo gallery on this page.
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