Smaller home · May offer a more intimate, personalized care environment.
Her Heart Village
Her Heart Village is an 80-bed assisted living facility composed of five neighborhood-style buildings housing 16 residents each. The campus has operated for over three decades, offering private apartments with kitchenettes, short-term respite care, rehabilitation services, and an adult day program. Multilingual staff provide care in English, Spanish, French, and Creole, and the community coordinates dining, housekeeping, transportation, and a courtyard salon. Situated in a highly walkable urban neighborhood with a Walk Score of 90, many local services are accessible on foot. Medicaid and Veterans Affairs benefits are accepted.
Long-term oversight data compiled across 20 distinct evaluations since 2012 log 25 total deficiencies, an annual average of 2.3 citations that tracks 50% better than the standard Florida average. Because 19 of those 20 visits turned up at least one minor infraction, the property holds a low long-term zero citations-per-inspection rate for flawless reports. Earlier regulatory findings noted occasional challenges regarding medication protocols and staffing documentation, and the home’s enforcement record includes a single historical fine of $1,500.
Public records highlight consistent improvement over the last five years; the facility’s two most recent 2025 evaluations flagged minimal overall deficiencies, with the latest complaint investigation returning a completely clean report. No further state enforcement actions appear on the provider’s record.
Prospective representatives researching local residential care can evaluate this multi-year timeline to gauge the community’s operational stability. Since the state data confirms a decades-long presence with low regulatory counts and clean recent complaint reports, the current files suggest an established and attentive management framework. Arranging an in-person walkthrough is a practical next step to check out the multi-building layout firsthand, explore the walkable neighborhood, and ask the administration about how they handle daily care coordination.
Community insights.
About this community
Her Heart Village is legally operated by Autumn Village, LLC, and administered by Daniel Cano.
Staffing
Key information about the people who lead and staff this community.
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
1vs 5 avg↓ 80% fewer than FL avg
-
$1.5kvs $11.6k↓ 87% lower than FL avg
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Inspection citation rate (3% above) 3 Better Metrics better than Florida average:
• Total citations (29% below)
• Citations per inspection (7% below)
• Inspections with citations (25% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
| 25 | 35 | This facility has 29% fewer total citations than a typical Florida assisted living residence (25 vs. FL avg 35).↓ 29% better Rank #389 / 906 Total citations — State benchmarked This home is ranked 389th out of 906 homes we track in Florida for total citations. Shows this facility's total citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Citations per inspection
| 1.3 | 1.4 | This facility has 7% fewer citations per inspection than a typical Florida assisted living residence (1.3 vs. FL avg 1.4).↓ 7% better Rank #540 / 906 Citations per inspection — State benchmarked This home is ranked 540th out of 906 homes we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
| 20 | 26 | This facility has had 23% fewer total inspections than the Florida average (20 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer |
|
Inspections with citations
| 12 | 16 | This facility has 25% fewer inspections with citations than a typical Florida assisted living residence (12 vs. FL avg 16).↓ 25% better |
|
Inspection citation rate
| 60% | 58% | This facility has 2 percentage points higher inspection citation rate than a typical Florida assisted living residence (60% vs. FL avg 58%).↑ 2% worse Rank #505 / 906 Inspection citation rate — State benchmarked This home is ranked 505th out of 906 homes we track in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Activities in this home
- Arts and Crafts
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Other
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Her Heart Village
1.9 miles from city center
Estimated distance in miles from Jacksonville's city center to Her Heart Village's address, calculated via Google Maps.
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Compare Assisted Living around Jacksonville
Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
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Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
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Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
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Total monetary fines or penalties in the reporting window from the state source. A single large fine can dominate this figure.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Discovery Village At Deerwood | AL IL MC | Jacksonville (Deerwood) | 172
Facility
172
FL AVG
88
Rank
#89 / 1,058 | Yes |
25
Facility
25
FL AVG
42
Rank
#992 / 1,427 | Dsl Tenant II LLC | 17 | 47%
Facility
47%
FL AVG
58.3%
Rank
#301 / 906 | 14
Facility
14
FL AVG
33
Rank
#187 / 906 | 0.8
Facility
0.8
FL AVG
1.4
Rank
#11 / 906 | For-Profit | $10,000 | Matthew James Nunnally | Suite / 1 bed / 2 bed | - |
| Brookdale Mandarin | AL IL | Jacksonville (Southwood) | 170
Facility
170
FL AVG
88
Rank
#92 / 1,058 | Yes |
58
Facility
58
FL AVG
42
Rank
#382 / 1,427 | Summerville At Mandarin LLC | 34 | 59%
Facility
59%
FL AVG
58.3%
Rank
#489 / 906 | 25
Facility
25
FL AVG
33
Rank
#389 / 906 | 0.7
Facility
0.7
FL AVG
1.4
Rank
#3 / 906 | For-Profit | $9,450 | Katrina Williams | Studio / 1 Bed / 2 Bed | A+ |
| Starling at San Jose | AL MC RC | Jacksonville (Craven) | 100
Facility
100
FL AVG
88
Rank
#433 / 1,058 | No |
51
Facility
51
FL AVG
42
Rank
#504 / 1,427 | Jax Sj Sh Opco LLC | 18 | 28%
Facility
28%
FL AVG
58.3%
Rank
#115 / 906 | 17
Facility
17
FL AVG
33
Rank
#233 / 906 | 0.9
Facility
0.9
FL AVG
1.4
Rank
#49 / 906 | For-Profit | $500 | Shelly Jones | - | C- |
| Beach House | AL MC RC | Jacksonville Beach (The Beaches) | 100
Facility
100
FL AVG
88
Rank
#433 / 1,058 | No |
72
Facility
72
FL AVG
42
Rank
#186 / 1,427 | Auerbach IV-Arctos Property Owner LLC | 22 | 45%
Facility
45%
FL AVG
58.3%
Rank
#276 / 906 | 21
Facility
21
FL AVG
33
Rank
#304 / 906 | 1.0
Facility
1.0
FL AVG
1.4
Rank
#153 / 906 | For-Profit | $500 | Victory Anne Sloan | Studio / 1 Bed / 2 Bed | - |
| Her Heart Village | AL ADC HOS MC RC | Jacksonville | 80
Facility
80
FL AVG
88
Rank
#570 / 1,058 | No |
90
Facility
90
FL AVG
42
Rank
#35 / 1,427 | Autumn Village, LLC | 20 | 60%
Facility
60%
FL AVG
58.3%
Rank
#505 / 906 | 25
Facility
25
FL AVG
33
Rank
#389 / 906 | 1.3
Facility
1.3
FL AVG
1.4
Rank
#540 / 906 | For-Profit | $1,500 | Daniel Cano | - | - |
Financial Assistance for
Assisted Living in Florida
Her Heart Village is located in JACKSONVILLE, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about Her Heart Village
What languages are spoken at Her Heart Village?
The team at Her Heart Village speaks Creole, English, French, and Spanish.
Who is the owner of Her Heart Village?
Her Heart Village is legally operated by Autumn Village, LLC, and administered by Daniel Cano.
Is Her Heart Village in a walkable area?
Her Heart Village has a walk score of 90. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
What is the license number of Her Heart Village?
According to FL state health department records, Her Heart Village's license number is 5221.
When does Her Heart Village's license expire?
According to FL state health department records, Her Heart Village's license expires on October 31, 2026.
Are pets allowed at Her Heart Village?
No, Her Heart Village has a no-pet policy.
What payment types does Her Heart Village accept?
Her Heart Village accepts Medicaid, Other, and VA.
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