Her Heart Village
Assisted Living, Adult Day Care, Hospice Care, Memory Care & Respite Care · Jacksonville, FL
Her Heart Village
Assisted Living, Adult Day Care, Hospice Care, Memory Care & Respite Care · Jacksonville, FL
Her Heart Village accepts Medicaid and Veteran Affairs Benefits.
Overview of Her Heart Village
Her Heart Village is an 80-bed assisted living facility composed of five neighborhood-style buildings housing 16 residents each. The campus has operated for over three decades, offering private apartments with kitchenettes, short-term respite care, rehabilitation services, and an adult day program. Multilingual staff provide care in English, Spanish, French, and Creole, and the community coordinates dining, housekeeping, transportation, and a courtyard salon. Situated in a highly walkable urban neighborhood with a Walk Score of 90, many local services are accessible on foot. Medicaid and Veterans Affairs benefits are accepted.
Long-term oversight data compiled across 20 distinct evaluations since 2012 log 25 total deficiencies, an annual average of 2.3 citations that tracks 50% better than the standard Florida average. Because 19 of those 20 visits turned up at least one minor infraction, the property holds a low long-term zero citations-per-inspection rate for flawless reports. Earlier regulatory findings noted occasional challenges regarding medication protocols and staffing documentation, and the home’s enforcement record includes a single historical fine of $1,500.
Public records highlight consistent improvement over the last five years; the facility’s two most recent 2025 evaluations flagged minimal overall deficiencies, with the latest complaint investigation returning a completely clean report. No further state enforcement actions appear on the provider’s record.
Prospective representatives researching local residential care can evaluate this multi-year timeline to gauge the community’s operational stability. Since the state data confirms a decades-long presence with low regulatory counts and clean recent complaint reports, the current files suggest an established and attentive management framework. Arranging an in-person walkthrough is a practical next step to check out the multi-building layout firsthand, explore the walkable neighborhood, and ask the administration about how they handle daily care coordination.
80-bed community Rank #582 / 1074Bed count — State benchmarkedThis home is ranked 582nd out of 1074 homes in Florida. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 90 / 100 Rank #35 / 1486Walk Score — State benchmarkedThis home is ranked 35th out of 1486 homes in Florida. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Facility TypeAssisted Living Facility
IssuanceNovember 1, 2024
ExpirationOctober 31, 2026
CountyDuval
License Number5221
Her Heart Village is legally operated by Autumn Village, LLC, and administered by Daniel Cano.
Owner NameAutumn Village, LLC
Profit StatusFor-profit
Optional State Supplement
2 units
Private
78 units
Total beds
80 units
Staffing
Key information about the people who lead and staff this community.
Creole
English
French
Spanish
Rehabilitation Services
Respite Care
Licensed Nurses/CNAs
Admission CriteriaMust pass a level 2 background check
Salon
Dining Room
Courtyard
Transportation
Housekeeping
Activities
Wellness ProgramAdult Day Services Program, engaging and fun activities, delicious home cooked meals, supervision and assistance with activities of daily living, assistance with bathing and hygiene care
Specific ProgramsHer Heart Gardens, Her Heart Village
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2012 · 14 years of data
25 citations
20 inspections
1 fine
$1.5K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
7 points above the Florida average for assisted living residences (83/100)
Rank #314 / 876 in Florida Inspection Score — State benchmarked This home is ranked 314th out of 876 homes in Florida. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 90 out of 100. Letter grade A-. 7 points above the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
1vs 5 avg↓ 80% fewer than FL avg
-
$1.5kvs $11.6k↓ 87% lower than FL avg
Data reflects the most recent 14 years (since 2012).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2012 vs. Florida state average
Overall vs. FL average
0 Worse
No metrics in this bucket.
1 At Avg
Metrics at Florida average:
• Citations per inspection (at FL avg) 4 Better Metrics better than Florida average:
• Total citations (24% below)
• Citations per year (25% below)
• Inspections with citations (25% below)
• Inspection citation rate (3% below)
• Citations per inspection (at FL avg) 4 Better Metrics better than Florida average:
• Total citations (24% below)
• Citations per year (25% below)
• Inspections with citations (25% below)
• Inspection citation rate (3% below)
Latest Inspection
February 5, 2025
Complaint
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 33 | This facility has 24% fewer total citations than a typical Florida assisted living residence (25 vs. FL avg 33).↓ 24% better Rank #401 / 919 Total citations — State benchmarked This home is ranked 401st out of 919 homes in Florida. Shows this facility's total citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2012.
| 1.8 | 2.4 | This facility has 25% fewer citations per year than a typical Florida assisted living residence (1.8 vs. FL avg 2.4).↓ 25% better |
|
Citations per inspection
Average citations per inspection.
| 1.3 | 1.3 | This facility has citations per inspection in line with the Florida average (1.3 vs. FL avg 1.3).— At avg Rank #557 / 919 Citations per inspection — State benchmarked This home is ranked 557th out of 919 homes in Florida. Shows this facility's citations per inspection compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 20 | 26 | This facility has had 23% fewer total inspections than the Florida average (20 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 12 | 16 | This facility has 25% fewer inspections with citations than a typical Florida assisted living residence (12 vs. FL avg 16).↓ 25% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 60% | 62% | This facility has 2 percentage points lower inspection citation rate than a typical Florida assisted living residence (60% vs. FL avg 62%).↓ 2% better Rank #521 / 919 Inspection citation rate — State benchmarked This home is ranked 521st out of 919 homes in Florida. Shows this facility's % of inspections with citations compared to the Florida average among 919 comparable communities in the ranking pool. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- February 5, 2025 complaint inspection found no deficiencies and no complaints substantiated.
- January 28, 2025 annual inspection identified one Class 3 deficiency related to physical plant safety.
- Past inspections showed repeated Class 3 deficiencies in staffing, medication records, and physical plant safety, including multiple citations in 2015 and 2010s.
Activities in this home
- Arts and Crafts
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Other
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Her Heart Village
1.9 miles from city center
Estimated distance in miles from Jacksonville's city center to Her Heart Village's address, calculated via Google Maps.
Calculate Travel Distance to Her Heart Village
Add your location
Compare Assisted Living around Jacksonville
The information below is reported by the Florida Agency for Health Care Administration (AHCA).
| Starling at San Jose | AL MC RC | Jacksonville (Craven) | 100
Facility
100
FL AVG
89
Rank
#442 / 1074 | No |
51
Facility
51
FL AVG
40
Rank
#503 / 1486 | Jax Sj Sh Opco LLC | 95
Facility
95
FL AVG
83
Rank
#128 / 876 | 18 | 27.8%
Facility
27.8%
FL AVG
61.5%
Rank
#130 / 919 | 17
Facility
17
FL AVG
33
Rank
#247 / 919 | 0.9
Facility
0.9
FL AVG
1.3
Rank
#64 / 919 | For-Profit | $500 | Shelly Jones | - | C- |
| Camellia at Deerwood | AL IL MC RC | Jacksonville (Deerwood) | 95
Facility
95
FL AVG
89
Rank
#504 / 1074 | Yes |
20
Facility
20
FL AVG
40
Rank
#1085 / 1486 | Vop Camellia Deerwood, LLC | 94
Facility
94
FL AVG
83
Rank
#162 / 876 | 21 | 38.1%
Facility
38.1%
FL AVG
61.5%
Rank
#212 / 919 | 25
Facility
25
FL AVG
33
Rank
#401 / 919 | 1.2
Facility
1.2
FL AVG
1.3
Rank
#458 / 919 | For-Profit | - | Jessica Nicole Briggs | Studio / 1 Bed / 2 Bed | A- |
| Brookdale Southside | AL IL MC | Jacksonville (Baymeadows) | 87
Facility
87
FL AVG
89
Rank
#557 / 1074 | No |
1
Facility
1
FL AVG
40
Rank
#1428 / 1486 | American Retirement Corporation | 97
Facility
97
FL AVG
83
Rank
#68 / 876 | 17 | 29.4%
Facility
29.4%
FL AVG
61.5%
Rank
#142 / 919 | 16
Facility
16
FL AVG
33
Rank
#232 / 919 | 0.9
Facility
0.9
FL AVG
1.3
Rank
#64 / 919 | For-Profit | - | Salvatore Decaria | Studio / 1 Bed / 2 Bed | A+ |
| Her Heart Village | AL ADC HOS MC RC | Jacksonville | 80
Facility
80
FL AVG
89
Rank
#582 / 1074 | No |
90
Facility
90
FL AVG
40
Rank
#35 / 1486 | Autumn Village, LLC | 90
Facility
90
FL AVG
83
Rank
#314 / 876 | 20 | 60%
Facility
60%
FL AVG
61.5%
Rank
#521 / 919 | 25
Facility
25
FL AVG
33
Rank
#401 / 919 | 1.3
Facility
1.3
FL AVG
1.3
Rank
#557 / 919 | For-Profit | $1,500 | Daniel Cano | - | - |
| Westminster Woods on Julington Creek | AL IL MC NH SNF | Fruit Cove (Saint Johns) | 80
Facility
80
FL AVG
89
Rank
#582 / 1074 | No |
47
Facility
47
FL AVG
40
Rank
#570 / 1486 | Wesley Manor, Inc | 93
Facility
93
FL AVG
83
Rank
#203 / 876 | 21 | 57.1%
Facility
57.1%
FL AVG
61.5%
Rank
#470 / 919 | 23
Facility
23
FL AVG
33
Rank
#360 / 919 | 1.1
Facility
1.1
FL AVG
1.3
Rank
#331 / 919 | Not-For-Profit | - | David Berlin | - | C- |
Financial Assistance for
Assisted Living in Florida
Her Heart Village is located in JACKSONVILLE, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about Her Heart Village
What languages are spoken at Her Heart Village?
The team at Her Heart Village speaks Creole, English, French, and Spanish.
Who is the owner of Her Heart Village?
Her Heart Village is legally operated by Autumn Village, LLC, and administered by Daniel Cano.
Is Her Heart Village in a walkable area?
Her Heart Village has a walk score of 90. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
What is the license number of Her Heart Village?
According to FL state health department records, Her Heart Village's license number is 5221.
When does Her Heart Village's license expire?
According to FL state health department records, Her Heart Village's license expires on October 31, 2026.
What payment types does Her Heart Village accept?
Her Heart Village accepts Medicaid, Other, and VA.
Does Her Heart Village operate as a for-profit or non-profit?
Her Heart Village is registered as a for-profit in FL.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
