Her Heart Village
Assisted Living, Adult Day Care, Hospice Care, Memory Care & Respite Care · Jacksonville, FL

Her Heart Village

Assisted Living, Adult Day Care, Hospice Care, Memory Care & Respite Care · Jacksonville, FL
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Her Heart Village accepts Medicaid and Veteran Affairs Benefits.

Overview of Her Heart Village

Her Heart Village is an 80-bed assisted living facility composed of five neighborhood-style buildings housing 16 residents each. The campus has operated for over three decades, offering private apartments with kitchenettes, short-term respite care, rehabilitation services, and an adult day program. Multilingual staff provide care in English, Spanish, French, and Creole, and the community coordinates dining, housekeeping, transportation, and a courtyard salon. Situated in a highly walkable urban neighborhood with a Walk Score of 90, many local services are accessible on foot. Medicaid and Veterans Affairs benefits are accepted.

Long-term oversight data compiled across 20 distinct evaluations since 2012 log 25 total deficiencies, an annual average of 2.3 citations that tracks 50% better than the standard Florida average. Because 19 of those 20 visits turned up at least one minor infraction, the property holds a low long-term zero citations-per-inspection rate for flawless reports. Earlier regulatory findings noted occasional challenges regarding medication protocols and staffing documentation, and the home’s enforcement record includes a single historical fine of $1,500.

Public records highlight consistent improvement over the last five years; the facility’s two most recent 2025 evaluations flagged minimal overall deficiencies, with the latest complaint investigation returning a completely clean report. No further state enforcement actions appear on the provider’s record.

Prospective representatives researching local residential care can evaluate this multi-year timeline to gauge the community’s operational stability. Since the state data confirms a decades-long presence with low regulatory counts and clean recent complaint reports, the current files suggest an established and attentive management framework. Arranging an in-person walkthrough is a practical next step to check out the multi-building layout firsthand, explore the walkable neighborhood, and ask the administration about how they handle daily care coordination.

By The Numbers

Community insights.

Bed count Info A larger shared setting that may offer more common spaces and organized community services. 80 Rank #570 / 1058Bed count — State benchmarkedThis home is ranked 570th out of 1,058 homes we track in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Walker's paradise. Daily errands do not require a car, with many shops and services nearby. Rank #35 / 1427Walk Score — State benchmarkedThis home is ranked 35th out of 1,427 homes we track in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
90 / 100

About this community

License Details

Facility TypeAssisted Living Facility
IssuanceNovember 1, 2024
ExpirationOctober 31, 2026
CountyDuval
License Number5221

Ownership & Operating Entity

Her Heart Village is legally operated by Autumn Village, LLC, and administered by Daniel Cano.

Owner NameAutumn Village, LLC
Profit StatusFor-profit

Type Of Units

Optional State Supplement
2 units
Private
78 units
Total beds
80 units

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

Creole English French Spanish

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
Licensed Nurses/CNAs

Additional Policies & Features

Pets not allowed
Admission CriteriaMust pass a level 2 background check

Amenities & Lifestyle

Salon
Dining
Courtyard
Transportation
Housekeeping
Activities
Wellness ProgramAdult Day Services Program, engaging and fun activities, delicious home cooked meals, supervision and assistance with activities of daily living, assistance with bathing and hygiene care
Specific ProgramsHer Heart Gardens, Her Heart Village

Contact Her Heart Village

Inspection History

In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. FL average 1 Worse Metrics worse than Florida average:
• Inspection citation rate (3% above)
3 Better Metrics better than Florida average:
• Total citations (29% below)
• Citations per inspection (7% below)
• Inspections with citations (25% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityFL Averagevs. FL Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 2535 This facility has 29% fewer total citations than a typical Florida assisted living residence (25 vs. FL avg 35).↓ 29% better Rank #389 / 906 Total citations — State benchmarked This home is ranked 389th out of 906 homes we track in Florida for total citations. Shows this facility's total citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Citations per inspection Info Average citations per inspection. 1.31.4 This facility has 7% fewer citations per inspection than a typical Florida assisted living residence (1.3 vs. FL avg 1.4).↓ 7% better Rank #540 / 906 Citations per inspection — State benchmarked This home is ranked 540th out of 906 homes we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityFL Averagevs. FL Avg
Total inspections Info Combined count of all inspections conducted at this facility. 2026 This facility has had 23% fewer total inspections than the Florida average (20 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 1216 This facility has 25% fewer inspections with citations than a typical Florida assisted living residence (12 vs. FL avg 16).↓ 25% better
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 60%58% This facility has 2 percentage points higher inspection citation rate than a typical Florida assisted living residence (60% vs. FL avg 58%).↑ 2% worse Rank #505 / 906 Inspection citation rate — State benchmarked This home is ranked 505th out of 906 homes we track in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 906 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Activities in this home

Places of interest near Her Heart Village

Address 1.9 miles from city center Info Estimated distance in miles from Jacksonville's city center to Her Heart Village's address, calculated via Google Maps.

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Address

Compare Assisted Living around Jacksonville

Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. ADC (Adult Day Care): Daytime supervision, health monitoring, and social activities for seniors who live at home.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
Total monetary fines or penalties in the reporting window from the state source. A single large fine can dominate this figure.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Discovery Village At Deerwood
AL
IL
MC
Jacksonville (Deerwood)
172
Facility 172
FL AVG 88
Rank #89 / 1,058
Yes
25
Facility 25
FL AVG 42
Rank #992 / 1,427
Dsl Tenant II LLC17
47%
Facility 47%
FL AVG 58.3%
Rank #301 / 906
14
Facility 14
FL AVG 33
Rank #187 / 906
0.8
Facility 0.8
FL AVG 1.4
Rank #11 / 906
For-Profit$10,000Matthew James NunnallySuite / 1 bed / 2 bed-
Brookdale Mandarin
AL
IL
Jacksonville (Southwood)
170
Facility 170
FL AVG 88
Rank #92 / 1,058
Yes
58
Facility 58
FL AVG 42
Rank #382 / 1,427
Summerville At Mandarin LLC34
59%
Facility 59%
FL AVG 58.3%
Rank #489 / 906
25
Facility 25
FL AVG 33
Rank #389 / 906
0.7
Facility 0.7
FL AVG 1.4
Rank #3 / 906
For-Profit$9,450Katrina WilliamsStudio / 1 Bed / 2 BedA+
Starling at San Jose
AL
MC
RC
Jacksonville (Craven)
100
Facility 100
FL AVG 88
Rank #433 / 1,058
No
51
Facility 51
FL AVG 42
Rank #504 / 1,427
Jax Sj Sh Opco LLC18
28%
Facility 28%
FL AVG 58.3%
Rank #115 / 906
17
Facility 17
FL AVG 33
Rank #233 / 906
0.9
Facility 0.9
FL AVG 1.4
Rank #49 / 906
For-Profit$500Shelly Jones-C-
Beach House
AL
MC
RC
Jacksonville Beach (The Beaches)
100
Facility 100
FL AVG 88
Rank #433 / 1,058
No
72
Facility 72
FL AVG 42
Rank #186 / 1,427
Auerbach IV-Arctos Property Owner LLC22
45%
Facility 45%
FL AVG 58.3%
Rank #276 / 906
21
Facility 21
FL AVG 33
Rank #304 / 906
1.0
Facility 1.0
FL AVG 1.4
Rank #153 / 906
For-Profit$500Victory Anne SloanStudio / 1 Bed / 2 Bed-
Her Heart Village
AL
ADC
HOS
MC
RC
Jacksonville
80
Facility 80
FL AVG 88
Rank #570 / 1,058
No
90
Facility 90
FL AVG 42
Rank #35 / 1,427
Autumn Village, LLC20
60%
Facility 60%
FL AVG 58.3%
Rank #505 / 906
25
Facility 25
FL AVG 33
Rank #389 / 906
1.3
Facility 1.3
FL AVG 1.4
Rank #540 / 906
For-Profit$1,500Daniel Cano--

Financial Assistance for
Assisted Living in Florida

Her Heart Village is located in JACKSONVILLE, Florida.
Here are the financial assistance programs available to residents in Florida.

Get Financial aid guidance

Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled
General Florida resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
FL

High demand; waitlists common.

Benefits
In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+
General Florida resident, at risk of nursing home.
Income Limits ~$2,000/month varies
Asset Limits $5,000 individual
FL

Limited funding; regional variation.

Benefits
Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+
General Florida resident, at risk of nursing home placement; caregiver must be approved.
Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds
Asset Limits ~$2,000 (individual); varies by case manager discretion.
FL

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits
Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+
General Florida resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled
General Florida resident, living in approved facility, receiving SSI or low-income.
Income Limits (2025) ~$1,004/month individual, including SSI
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific facility types; ~$78.40/month max supplement.

Benefits
Cash payment (~$78.40/month) for room/board or personal needs in facilities

Frequently Asked Questions about Her Heart Village

What languages are spoken at Her Heart Village?

The team at Her Heart Village speaks Creole, English, French, and Spanish.

Who is the owner of Her Heart Village?

Her Heart Village is legally operated by Autumn Village, LLC, and administered by Daniel Cano.

Is Her Heart Village in a walkable area?

Her Heart Village has a walk score of 90. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the license number of Her Heart Village?

According to FL state health department records, Her Heart Village's license number is 5221.

When does Her Heart Village's license expire?

According to FL state health department records, Her Heart Village's license expires on October 31, 2026.

Are pets allowed at Her Heart Village?

No, Her Heart Village has a no-pet policy.

What payment types does Her Heart Village accept?

Her Heart Village accepts Medicaid, Other, and VA.

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