Joyful Chapter
Joyful Chapter
Joyful Chapter operates a 52-bed residential care home in South San Francisco, California, providing assisted living, temporary respite care, and an on-site adult day program. Managed by administrator Robert Wong under The Next Chapter, Inc., the facility has focused on serving elderly Chinese residents aged 60 and older for 15 years. The surrounding neighborhood carries a walk score of 61, presenting a moderately walkable layout where families can manage some local errands on foot, though most regional trips require a vehicle.
The care team maintains 24-hour supervision and assists both ambulatory and non-ambulatory individuals with bathing, dressing, grooming, and mobility. Staff members provide protective supervision for residents with cognitive or judgment impairments and are equipped to deliver bed-bound assistance for higher medical needs. Reflecting the community’s cultural focus, the kitchen staff prepares daily meals and snacks tailored to traditional Chinese dietary preferences, and the facility welcomes visitors every day between 10 a.m. and 7 p.m.
The California Department of Social Services monitors residential care facilities through regular physical site inspections to evaluate building safety and care delivery. Public inspection records show a strong compliance history over the past five years, with formal citation rates and consumer complaints trending well below the state average. You can ask to view their current licensing folder and recent state evaluations when speaking with the management.
Prospective representatives can call the front office at (650) 678-8663 to check on current bed openings or day-care enrollment steps.
52-bed community Rank #1128 / 1657Bed count — State benchmarkedThis home is ranked 1128th out of 1657 homes in California. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
15 years in operation Rank #492 / 1487Years in operation — State benchmarkedThis home is ranked 492nd out of 1487 homes in California. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 61 / 100 Rank #1013 / 2092Walk Score — State benchmarkedThis home is ranked 1013th out of 2092 homes in California. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeResidential Care Elderly
IssuanceMay 11, 2011
CountySan Mateo
State License TypesLicensed by the State of California
Joyful Chapter is legally operated by The Next Chapter, Inc., and administered by Robert Wong.
Visitor PolicyVisitation Hours: 10:00am – 7:00pm Daily
Admission CriteriaElderly individuals age 60 and over, both ambulatory and non-ambulatory
Minimum Age60+
Specific Programs24/7 Supervision, Nutritious Meal Preparation, Companionship, Conversation, Protective Supervision for those with Impaired Judgment, Help with Daily Grooming, Bathing Assistance, Wardrobe, Dressing Assistance, Help with Ambulation, Bed-bound Assistance, Mobility Assistance and Transferring, Respite and Adult Day Care
Touring HoursSunday 9:00AM - 5:00PM
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Since 2021 · 5 years of data
1 citation
8 total visits
1 complaint visit
4 official inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
8 points above the California average for assisted living residences (81/100)
Rank #461 / 1401 in California Inspection Score — State benchmarked This home is ranked 461st out of 1401 homes in California. Shows this facility's inspection score compared to the California average among 1401 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 89 out of 100. Letter grade B+. 8 points above the California average for assisted living residences (81/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. California state average
Overall vs. CA average
0 Worse
No metrics in this bucket.
1 At Avg
Metrics at California average:
• Official inspections (at CA avg) 6 Better Metrics better than California average:
• Total citations (90% below)
• Citations per year (90% below)
• Citations per inspection (97% below)
• Total visits (50% below)
• Complaint visits (92% below)
• Other visits (57% below)
• Official inspections (at CA avg) 6 Better Metrics better than California average:
• Total citations (90% below)
• Citations per year (90% below)
• Citations per inspection (97% below)
• Total visits (50% below)
• Complaint visits (92% below)
• Other visits (57% below)
Latest Inspection
April 22, 2026
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 1 | 10 | This facility has 90% fewer total citations than a typical California assisted living residence (1 vs. CA avg 10).↓ 90% better |
|
Citations per year
Average citations per year since 2021.
| 0.2 | 2 | This facility has 90% fewer citations per year than a typical California assisted living residence (0.2 vs. CA avg 2).↓ 90% better |
|
Citations per inspection
Average citations per inspection.
| 0.1 | 3.3 | This facility has 97% fewer citations per inspection than a typical California assisted living residence (0.1 vs. CA avg 3.3).↓ 97% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 8 | 16 | This facility has 50% fewer total visits than a typical California assisted living residence (8 vs. CA avg 16).↓ 50% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 1 | 13 | This facility has 92% fewer complaint visits than a typical California assisted living residence (1 vs. CA avg 13).↓ 92% better Rank #210 / 1388 Complaint visits — State benchmarked This home is ranked 210th out of 1388 homes in California. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 3 | 7 | This facility has 57% fewer other visits than a typical California assisted living residence (3 vs. CA avg 7).↓ 57% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
Compare Assisted Living around the area
| Spring Lake Village | AL NH IL MC | Santa Rosa (Melita) | 679 | No | A+ | 13 | 1 Bed / 2 Bed |
| Canterbury Woods | AL IL NH SNF | Pacific Grove | 190 | No | A+ | 81 | 1 Bed / 2 Bed |
| The Reutlinger Community | AL IL MC NH SNF | Danville | 120 | No | A+ | 30 | Studio / 1 Bed |
| OakView Health Center | AL MC NH SNF | Thousand Oaks (Mountclef Village) | 63 | No | A+ | 20 | Private / Semi-Private Rooms |
| Joyful Chapter | AL ADC RESC RC | - | 52 | No | - | 61 | - |
Frequently Asked Questions about Joyful Chapter
Who is the owner of Joyful Chapter?
Joyful Chapter is legally operated by The Next Chapter, Inc., and administered by Robert Wong.
Is Joyful Chapter in a walkable area?
Joyful Chapter has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Who is the administrator of Joyful Chapter?
Robert Wong is the administrator of Joyful Chapter.
How many beds does Joyful Chapter have?
Joyful Chapter has 52 beds.
Has Joyful Chapter had any recent citations?
Joyful Chapter has had 1 recently reported citation.
Are there photos of Joyful Chapter?
Yes — there are 15 photos of Joyful Chapter in the photo gallery on this page.
What is the address of Joyful Chapter?
Joyful Chapter is located at CA.
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