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Manorhouse Assisted Living & Memory Care
Assisted Living, Independent Living, Memory Care & Respite Care · Richmond, VA
Outdoor courtyard with seating and greenery Bright lobby of an assisted living facility with floral decor Aerial view of the Manorhouse Assisted Living building and surroundings Signage for Manorhouse Assisted Living & Memory Care Cozy common area with comfortable seating and fireplace Cozy common area with seating and a fireplace Cozy common area with seating and fireplace Bright interior common area with seating and decor Cozy interior of a resident's room with a bed and chair Dining room setup with tables and chairs Bright lobby of an assisted living facility with floral decor Interior view of a kitchenette area in the facility Bright interior room with a cozy armchair and décor Cozy common area with a grand piano and seating Outdoor courtyard with seating and greenery Modern kitchenette in a resident apartment A cozy resident room with a bed and chair Cozy interior lounge area with seating and decor Modern bathroom with accessible features Residents enjoying a sunny outdoor seating area A resident and a child interacting with a digital screen in a common area Residents enjoying a meal in a cozy dining area

Manorhouse Assisted Living & Memory Care

Assisted Living, Independent Living, Memory Care & Respite Care · Richmond, VA
13500 North Gayton Road, Richmond, VA 23233 View map Calculator: See prices in your area
Manorhouse Assisted Living & Memory Care accepts Medicare.
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Manorhouse Assisted Living & Memory Care accepts Medicare.

Overview of Manorhouse Assisted Living & Memory Care

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Manorhouse Assisted Living & Memory Care is a multi-level senior care community in Richmond, Virginia, offering independent living, assisted living, and memory care services within a single campus. Managed by Luann Paul, this 100-bed community has a current occupancy of approximately 63%, making it ideal for families seeking immediate placement.

Regarding its regulatory standing, the community has completed 14 inspections, in line with the Virginia state average. Half of these visits resulted in violations, a 50% rate that is lower than the state average of 64.3%. Furthermore, the cumulative count of 17 deficiencies is significantly better than the Virginia average of 32, suggesting a positive history of compliance. The most recent monitoring visit on August 18, 2025, cited deficiencies related to wheelchair stability during transport and fall prevention protocols.

Previous inspections also highlighted areas for improvement in equipment maintenance, resident placement records, and individualized service plans. Out of five complaint investigations, most were found to be unsubstantiated, though one case regarding an equipment repair was partially substantiated. Notably, no fines or formal enforcement actions are listed in the current records.

The service model includes 24-hour staffing with CNAs and licensed nurses, an on-staff physician, rehabilitation services, and respite care. To ensure resident safety, the community features controlled access, fire-resistant construction, comprehensive smoke and fire detection, and emergency nurse call systems in all bathrooms and bedrooms. The dining program also provides three daily meals with various dessert and entrée choices, and snacks. By offering a spectrum of care from independent living to specialized memory care, the community enables older adults to age in place with consistent support as their needs change. Medicare is also accepted, allowing more access for eligible residents.

Manorhouse Assisted Living & Memory Care is a strong choice for older adults prioritizing the ability to transition between levels of care without changing their address. Its combination of Medicare participation, on-site medical oversight, and a solid safety infrastructure makes it a reliable option for families exploring senior living and memory care services in the Richmond area.

Facility Direct Line (804) 360-7777
Facility Direct Line (804) 360-7777
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Capacity and availability

Residents per day
63
Bed community size
100-bed community Rank #139 / 365Bed count — State benchmarkedThis home is ranked 139th out of 365 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 59 / 100 Rank #115 / 434Walk Score — State benchmarkedThis home is ranked 115th out of 434 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
63%
Rank #199 / 293Occupancy rate — State benchmarkedThis home is ranked 199th out of 293 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 293. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
63 / 100
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationDecember 19, 2026

Ownership & Operating Entity

Manorhouse Assisted Living & Memory Care is administered by Mrs. Luann Paul.

Safety & Compliance

Wheelchair Accessible
Emergency SystemsEmergency nurse call systems in every bedroom and bathroom.
Safety FeaturesControlled access into the community, fire-resistant construction, smoke and fire detection systems.

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

3 services
Doctor on Staff
Licensed Nurses/CNAs
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Specific ProgramsFeatures and Services, Proprietary Programs

Contact Manorhouse Assisted Living & Memory Care

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2020 · 6 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 17 deficiencies 5 complaints 14 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 4 Better Metrics better than Virginia average:
• Total deficiencies (47% below)
• Deficiencies per inspection (56% below)
• Total complaints (29% below)
• Complaints per year (33% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 1732 This facility has 47% fewer total deficiencies than a typical Virginia assisted living residence (17 vs. VA avg 32).↓ 47% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.22.7 This facility has 56% fewer deficiencies per inspection than a typical Virginia assisted living residence (1.2 vs. VA avg 2.7).↓ 56% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1414 This facility has total inspections in line with the Virginia average (14 vs. VA avg 14).— At avg

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 57 This facility has 29% fewer total complaints than a typical Virginia assisted living residence (5 vs. VA avg 7).↓ 29% better
Complaints per year Info Average complaints per year since 2020. 0.81.2 This facility has 33% fewer complaints per year than a typical Virginia assisted living residence (0.8 vs. VA avg 1.2).↓ 33% better
Show Inspection Reports

Places of interest near Manorhouse Assisted Living & Memory Care

Address 13500 North Gayton Road, Richmond, VA 23233

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Address

Compare Assisted Living around Richmond

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Sunrise Villa Tuckahoe
AL
MC
Richmond (Henrico)
250
Facility 250
VA AVG 96
Rank #6 / 365
Yes
43
Facility 43
VA AVG 45
Rank #221 / 434
Studio / 1 Bed / 2 BedMindy Powell
94.0%
Facility 94.0%
VA AVG 71%
Rank #29 / 293
-15
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 330
7
Facility 7
VA AVG 7
Rank #227 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Westminster Canterbury Richmond
AL
HC
IL
MC
NH
Richmond
214
Facility 214
VA AVG 96
Rank #15 / 365
Yes
16
Facility 16
VA AVG 45
Rank #374 / 434
Studio / 1 Bed / 2 Bed / 2-4 BedMs. Susan Chrissley
60.7%
Facility 60.7%
VA AVG 71%
Rank #209 / 293
A+5
0%
Facility 0%
VA AVG 59.3%
Rank #1 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
0
Facility 0
VA AVG 32
Rank #1 / 271
0.0
Facility 0.0
VA AVG 2.3
Rank #1 / 271
Cedarfield
AL
NH
IL
Richmond
157
Facility 157
VA AVG 96
Rank #38 / 365
Yes
11
Facility 11
VA AVG 45
Rank #405 / 434
1 Bed / 2 BedLauren Burnette
54.1%
Facility 54.1%
VA AVG 71%
Rank #236 / 293
A6
17%
Facility 17%
VA AVG 59.3%
Rank #22 / 330
0
Facility 0
VA AVG 7
Rank #1 / 330
6
Facility 6
VA AVG 32
Rank #48 / 271
1.0
Facility 1.0
VA AVG 2.3
Rank #55 / 271
The Estates at West End
AL
IL
MC
Richmond
105
Facility 105
VA AVG 96
Rank #126 / 365
No
65
Facility 65
VA AVG 45
Rank #81 / 434
Studio / 1 BedStephanie Quick
69.5%
Facility 69.5%
VA AVG 71%
Rank #168 / 293
-16
19%
Facility 19%
VA AVG 59.3%
Rank #25 / 330
9
Facility 9
VA AVG 7
Rank #264 / 330
8
Facility 8
VA AVG 32
Rank #62 / 271
0.5
Facility 0.5
VA AVG 2.3
Rank #28 / 271
Manorhouse Assisted Living & Memory Care
AL
IL
MC
RC
Richmond
100
Facility 100
VA AVG 96
Rank #139 / 365
No
59
Facility 59
VA AVG 45
Rank #115 / 434
-Mrs. Luann Paul
63.0%
Facility 63.0%
VA AVG 71%
Rank #199 / 293
-14
50%
Facility 50%
VA AVG 59.3%
Rank #96 / 330
5
Facility 5
VA AVG 7
Rank #200 / 330
17
Facility 17
VA AVG 32
Rank #124 / 271
1.2
Facility 1.2
VA AVG 2.3
Rank #68 / 271
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Financial Assistance for
Assisted Living in Virginia

Manorhouse Assisted Living & Memory Care is located in RICHMOND, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Manorhouse Assisted Living & Memory Care

Is Manorhouse Assisted Living & Memory Care in a walkable area?

Manorhouse Assisted Living & Memory Care has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

When does Manorhouse Assisted Living & Memory Care's license expire?

According to VA state health department records, Manorhouse Assisted Living & Memory Care's license expires on December 19, 2026.

What is the occupancy rate at Manorhouse Assisted Living & Memory Care?

Manorhouse Assisted Living & Memory Care's occupancy is 63%.

Are pets allowed at Manorhouse Assisted Living & Memory Care?

No, Manorhouse Assisted Living & Memory Care has a no-pet policy.

Who is the administrator of Manorhouse Assisted Living & Memory Care?

Mrs. Luann Paul is the administrator of Manorhouse Assisted Living & Memory Care.

How many beds does Manorhouse Assisted Living & Memory Care have?

Manorhouse Assisted Living & Memory Care has 100 beds.

Has Manorhouse Assisted Living & Memory Care had any deficiencies?

Manorhouse Assisted Living & Memory Care has had 17 reported deficiencies since 2020 according to records from Virginia Department of Social Services (VDSS).

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