Sterling Court

Overview of Sterling Court

Located in San Mateo, California, Sterling Court is an independent and assisted living community that offers rental residences for older adults seeking support while maintaining an active lifestyle. The community has served residents for 35 years and is operated by Webcor Builders, Inc. and Fifty Peninsula Partners under the leadership of Executive Director Sarah St. Charles.

A key feature of the community is its all-inclusive pricing model, with a single monthly fee that covers dining, housekeeping, maintenance, and transportation. This makes expenses more predictable and eliminates additional service charges. Residents also have access to over 150 activities, exercise classes, and scheduled shuttle outings, providing a variety of opportunities for recreation and social engagement.

Dining services include chef-prepared meals, offering variety and convenience without the need for separate meal planning. The community is also pet-friendly, allowing residents to bring their companion animals with them.

With 24 residences in a mid-rise building, the community offers a smaller-scale setting that may encourage closer connections among residents and staff. One- and two-bedroom floor plans are available to accommodate individuals and couples. An occupancy rate of 88% also reflects consistent interest in the community.

The location is highly walkable, with many shops and services accessible on foot, while San Mateo Medical Center is a short drive away. State inspections have generally identified building maintenance and administrative documentation issues rather than concerns related to resident care, and a separate unsubstantiated complaint investigation.

Facility Direct Line (650) 344-8200

24-bed community

A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.

35 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 89 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate

88%

Higher than the California average: 72.8%

Occupied beds

21 / 24

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

IssuanceMarch 1, 2001

CountySan Mateo

Sterling Court is legally operated by Webcor Builders, Inc. & Fifty Peninsula Partners, and administered by Sarah St. Charles.

Staffing

Key information about the people who lead and staff this community.

ContactMs. Sarah St Charles, Executive Director (per BBB, record updated May 2026)

Total Employees

Full-Time Employees

Since 2020 · 6 years of data 8 citations 5 total visits 2 complaint visits 3 official inspections 2 complaint investigations

Inspection Score

1 point above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. California state average

Overall vs. CA average

Latest Inspection February 12, 2026

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	8	10	This facility has 20% fewer total citations than a typical California assisted living residence (8 vs. CA avg 10).↓ 20% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	3	3	This facility has serious citations (type a) in line with the California average (3 vs. CA avg 3).— At avg Rank #753 / 1160 Serious citations (Type A) — State benchmarked This home is ranked 753rd out of 1160 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1160 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	5	4	This facility has 25% more moderate citations (type b) than a typical California assisted living residence (5 vs. CA avg 4).↑ 25% worse
Citations per year Average citations per year since 2020.	1.3	1.7	This facility has 24% fewer citations per year than a typical California assisted living residence (1.3 vs. CA avg 1.7).↓ 24% better
Citations per inspection Average citations per inspection.	1.6	3.3	This facility has 52% fewer citations per inspection than a typical California assisted living residence (1.6 vs. CA avg 3.3).↓ 52% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	5	16	This facility has 69% fewer total visits than a typical California assisted living residence (5 vs. CA avg 16).↓ 69% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	2	13	This facility has 85% fewer complaint visits than a typical California assisted living residence (2 vs. CA avg 13).↓ 85% better Rank #324 / 1388 Complaint visits — State benchmarked This home is ranked 324th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	0	7	This facility has 100% fewer other visits than a typical California assisted living residence (0 vs. CA avg 7).↓ 100% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	3	4	This facility has 25% fewer official inspections than a typical California assisted living residence (3 vs. CA avg 4).↓ 25% better
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	2	10	This facility has 80% fewer complaint investigations than a typical California assisted living residence (2 vs. CA avg 10).↓ 80% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

February 12, 2026 inspection found one Type A deficiency for hot water temperature at 124°F, exceeding the required 105–120°F range, posing an immediate health and safety risk.
February 20, 2025 inspection cited three deficiencies including improper chemical storage in a resident room, staff without criminal clearance, and missed quarterly emergency drills, all posing immediate health and safety risks.
November 15, 2023 complaint investigation found allegations unsubstantiated after review, with only rare delays in emergency call responses and no systemic failures identified.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: 1 Bed / 2 Bed

Building Type: Mid-rise

Transportation Services

Fitness and Recreation

Living Spaces & Floor Plans for Sterling Court

1.3 miles from city center Estimated distance in miles from San Mateo's city center to Sterling Court's address, calculated via Google Maps. — 3.82 miles to nearest hospital (San Mateo Medical Center)

Quick search

Calculate Travel Distance to Sterling Court

Add your location

Compare Assisted Living around San Mateo

The information below is reported by the California Department of Social Services and Department of Public Health.


The Peninsula Regent	AL IL	San Mateo (Downtown)	435 Facility 435 CA AVG 104 Rank #25 / 1648	Yes	95 Facility 95 CA AVG 57 Rank #66 / 2087	84 Facility 84 CA AVG 81 Rank #730 / 1399	2	2 Facility 2 CA AVG 13 Rank #324 / 1388	2 Facility 2 CA AVG 3 Rank #599 / 1160	37 Facility 37 CA AVG 13 Rank #55 / 1494	50.1%	-	Bass Inc And Pacific Retirement Services Inc	1 Bed / 2 Bed
The Stratford	AL IL	San Mateo (Downtown)	96 Facility 96 CA AVG 104 Rank #801 / 1648	Yes	98 Facility 98 CA AVG 57 Rank #13 / 2087	87 Facility 87 CA AVG 81 Rank #568 / 1399	3	11 Facility 11 CA AVG 13 Rank #884 / 1388	1 Facility 1 CA AVG 3 Rank #412 / 1160	19 Facility 19 CA AVG 13 Rank #401 / 1494	89.6%	-	Sunrise Stratford Gp & LP And Sunrise Senior Lvg Mgt	-
Sunrise of San Mateo	AL MC	San Mateo (Central San Mateo)	85 Facility 85 CA AVG 104 Rank #881 / 1648	Yes	88 Facility 88 CA AVG 57 Rank #218 / 2087	88 Facility 88 CA AVG 81 Rank #513 / 1399	4	3 Facility 3 CA AVG 13 Rank #441 / 1388	2 Facility 2 CA AVG 3 Rank #599 / 1160	25 Facility 25 CA AVG 13 Rank #240 / 1494	78.8%	-	Szr San Mateo LLC And Sunrise Senior Living Mgt	Studio / 1 Bed / 2 Bed
Sterling Court	AL IL	San Mateo (North Central)	24 Facility 24 CA AVG 104 Rank #1274 / 1648	Yes	89 Facility 89 CA AVG 57 Rank #195 / 2087	82 Facility 82 CA AVG 81 Rank #792 / 1399	3	2 Facility 2 CA AVG 13 Rank #324 / 1388	3 Facility 3 CA AVG 3 Rank #753 / 1160	35 Facility 35 CA AVG 13 Rank #70 / 1494	87.5%	A+	Webcor Builders, Inc. & Fifty Peninsula Partners	1 Bed / 2 Bed
Heritage Residential Care	AL HOS RESC	San Mateo (Beresford Park)	12 Facility 12 CA AVG 104 Rank #1302 / 1648	No	95 Facility 95 CA AVG 57 Rank #66 / 2087	-	-	0 Facility 0 CA AVG 13 Rank #1 / 1388	0 Facility 0 CA AVG 3 Rank #1 / 1160	-	83.3%	-	Almacare Inc	Private / Shared Rooms

View all Nearby Homes

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is Sterling Court in?

Sterling Court is in the North Central neighborhood of San Mateo.

Who is the owner of Sterling Court?

Sterling Court is legally operated by Webcor Builders, Inc. & Fifty Peninsula Partners, and administered by Sarah St. Charles.

Is Sterling Court in a walkable area?

Sterling Court has a walk score of 89. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Sterling Court?

Sterling Court's occupancy is 88%.

Who is the administrator of Sterling Court?

Sarah St. Charles is the administrator of Sterling Court.

How many beds does Sterling Court have?

Sterling Court has 24 beds.

Has Sterling Court had any citations?

Sterling Court has had 8 reported citations since 2023 according to records from California Department of Social Services (CDSS).

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance