The Stratford

Overview of The Stratford

The Stratford is a distinguished senior community situated in the heart of San Mateo, California. With over 35 years of experience, The Stratford is unwavering in its commitment to providing seniors with top-tier support informed by the latest research and aging theories. With a focus on personalized support, peace of mind, and individualized programs, the community places wellness and well-being at the forefront, allowing seniors to live life on their terms.

Taking a holistic approach to senior care, The Stratford is deeply dedicated to meeting the unique desires and requirements of its seniors. This community seamlessly blends luxury with an unmatched sense of warmth and community. Whether through luxurious condominiums available for purchase, an array of elegant amenities, or an abundance of engaging activities, residents soon discover why they hold The Stratford in such high regard. The Stratford is proudly recognized as the Best Independent Living in U.S. News & World Report’s Best Senior Living ratings for 2023–2024, reaffirming its dedication to excellence in senior living.

Facility Direct Line (650) 342-4106

96-bed community

A larger shared setting that may offer more common spaces and organized community services.

19 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 98 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate

90%

Higher than the California average: 72.8%

Occupied beds

86 / 96

Average occupied beds in California homes 87 beds

Facility TypeRcfe-continuing Care Retirement Community

StatusLicensed

IssuanceAugust 1, 2006

CountySan Mateo

The Stratford is legally operated by Sunrise Stratford Gp & Lp and Sunrise Senior Lvg Mgt, and administered by Janie Woo.

Since 2021 · 5 years of data 3 citations 19 total visits 11 complaint visits 3 official inspections 6 complaint investigations

Inspection Score

6 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average

Overall vs. CA average

Latest Inspection November 20, 2025

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	3	10	This facility has 70% fewer total citations than a typical California assisted living residence (3 vs. CA avg 10).↓ 70% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	1	3	This facility has 67% fewer serious citations (type a) than a typical California assisted living residence (1 vs. CA avg 3).↓ 67% better Rank #413 / 1164 Serious citations (Type A) — State benchmarked This home is ranked 413th out of 1164 homes in California. Shows this facility's # of serious citations compared to the California average among 1164 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	2	4	This facility has 50% fewer moderate citations (type b) than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Citations per year Average citations per year since 2021.	0.6	2	This facility has 70% fewer citations per year than a typical California assisted living residence (0.6 vs. CA avg 2).↓ 70% better
Citations per inspection Average citations per inspection.	0.2	3.3	This facility has 94% fewer citations per inspection than a typical California assisted living residence (0.2 vs. CA avg 3.3).↓ 94% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	19	16	This facility has 19% more total visits than a typical California assisted living residence (19 vs. CA avg 16).↑ 19% worse
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	11	13	This facility has 15% fewer complaint visits than a typical California assisted living residence (11 vs. CA avg 13).↓ 15% better Rank #889 / 1397 Complaint visits — State benchmarked This home is ranked 889th out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	5	7	This facility has 29% fewer other visits than a typical California assisted living residence (5 vs. CA avg 7).↓ 29% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	3	4	This facility has 25% fewer official inspections than a typical California assisted living residence (3 vs. CA avg 4).↓ 25% better
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	6	10	This facility has 40% fewer complaint investigations than a typical California assisted living residence (6 vs. CA avg 10).↓ 40% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 20, 2025, found no deficiencies after a medication error complaint was investigated and the facility responded appropriately with staff training.
The August 5, 2025, complaint investigation substantiated an immediate risk when staff left a resident locked unattended inside a facility vehicle for 28 minutes.
The June 17, 2025, annual inspection cited one deficiency for clutter restricting safe access in a resident room, posing a potential health and safety risk.

Show Inspection Reports

What does this home offer?

Pets Allowed

Building Type: High-rise

Transportation Services

Fitness and Recreation

0.4 miles from city center Estimated distance in miles from San Mateo's city center to The Stratford's address, calculated via Google Maps. — 2.47 miles to nearest hospital (San Mateo Medical Center)

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The information below is reported by the California Department of Social Services and Department of Public Health.


Atria Park of San Mateo	AL IL MC	San Mateo (East San Mateo)	175 Facility 175 CA AVG 103 Rank #234 / 1657	Yes	70 Facility 70 CA AVG 57 Rank #740 / 2092	61 Facility 61 CA AVG 81 Rank #1288 / 1401	4	27 Facility 27 CA AVG 13 Rank #1230 / 1397	11 Facility 11 CA AVG 3 Rank #1074 / 1164	25 Facility 25 CA AVG 13 Rank #262 / 1487	42.3% Facility 42.3% CA AVG 74.8% Rank #1316 / 1368	Wg Hillsdale Sh LP And Atria Management Co LLC	Studio / 1 Bed
The Stratford	AL IL	San Mateo (Downtown)	96 Facility 96 CA AVG 103 Rank #804 / 1657	Yes	98 Facility 98 CA AVG 57 Rank #13 / 2092	87 Facility 87 CA AVG 81 Rank #568 / 1401	3	11 Facility 11 CA AVG 13 Rank #889 / 1397	1 Facility 1 CA AVG 3 Rank #413 / 1164	19 Facility 19 CA AVG 13 Rank #392 / 1487	89.6% Facility 89.6% CA AVG 74.8% Rank #290 / 1368	Sunrise Stratford Gp & LP And Sunrise Senior Lvg Mgt	-
Sunrise of San Mateo	AL MC	San Mateo (Central San Mateo)	85 Facility 85 CA AVG 103 Rank #884 / 1657	Yes	88 Facility 88 CA AVG 57 Rank #218 / 2092	88 Facility 88 CA AVG 81 Rank #513 / 1401	4	3 Facility 3 CA AVG 13 Rank #441 / 1397	2 Facility 2 CA AVG 3 Rank #600 / 1164	25 Facility 25 CA AVG 13 Rank #235 / 1487	78.8% Facility 78.8% CA AVG 74.8% Rank #624 / 1368	Szr San Mateo LLC And Sunrise Senior Living Mgt	Studio / 1 Bed / 2 Bed
Heritage Residential Care	AL HC RC	San Mateo (Beresford Park)	12 Facility 12 CA AVG 103 Rank #1311 / 1657	No	95 Facility 95 CA AVG 57 Rank #66 / 2092	-	-	0 Facility 0 CA AVG 13 Rank #1 / 1397	0 Facility 0 CA AVG 3 Rank #1 / 1164	-	83.3% Facility 83.3% CA AVG 74.8% Rank #423 / 1368	Almacare Inc	Private / Shared Rooms

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is The Stratford in?

The Stratford is in the Downtown neighborhood of San Mateo.

Who is the owner of The Stratford?

The Stratford is legally operated by Sunrise Stratford Gp & Lp and Sunrise Senior Lvg Mgt, and administered by Janie Woo.

Is The Stratford in a walkable area?

The Stratford has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the occupancy rate at The Stratford?

The Stratford's occupancy is 90%.

Who is the administrator of The Stratford?

Janie Woo is the administrator of The Stratford.

How many beds does The Stratford have?

The Stratford has 96 beds.

Has The Stratford had any recent citations?

The Stratford has had 3 recently reported citations.

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