The Stratford

Overview of The Stratford

Operated by Sunrise Stratford GP & LP and Sunrise Senior Living Management, The Stratford is a senior living community in the Downtown neighborhood of San Mateo, California. It offers assisted living and independent living. Janie Woo serves as the administrator and director.

The community has been serving older adults for 19 years. One feature that distinguishes it from many other senior living communities in the area is its independent living ownership model. Here, residents can purchase their residence instead of renting it. It’s an option families may want to consider when comparing housing choices.

The Stratford has 96 units in a high-rise building. It currently operates at about 90% occupancy, making it one of the larger senior living communities in San Mateo. Residents who enjoy an urban setting may appreciate the community’s location and lifestyle. Daily life includes transportation services and fitness and recreation programs. It’s a pet-friendly environment, so residents can keep a companion animal.

The neighborhood has a Walk Score of 98, earning it the designation of a “walker’s paradise.” Most shopping, dining, and everyday errands can be completed on foot. San Mateo Medical Center is nearby, providing convenient access to healthcare services for residents and visiting family.

State inspections have addressed areas including medication oversight, staff supervision procedures, and room maintenance. In the cases reviewed, the community responded with corrective actions such as additional staff training. Inspection records do not show a recurring pattern with the same issues.

The Stratford’s highly walkable downtown location and its purchase-based independent living model are two of its most distinctive features.

Facility Direct Line (650) 342-4106

96-bed community

A larger shared setting that may offer more common spaces and organized community services.

19 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 98 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate

90%

Higher than the California average: 72.8%

Occupied beds

86 / 96

Average occupied beds in California homes 87 beds

Facility TypeRcfe-continuing Care Retirement Community

IssuanceAugust 1, 2006

CountySan Mateo

The Stratford is legally operated by Sunrise Stratford Gp & LP and Sunrise Senior Lvg Mgt, and administered by Janie Woo.

Since 2021 · 5 years of data 3 citations 19 total visits 11 complaint visits 3 official inspections 6 complaint investigations

Inspection Score

6 points above the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	3	10	This facility has 70% fewer total citations than a typical California assisted living residence (3 vs. CA avg 10).↓ 70% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	1	3	This facility has 67% fewer serious citations (type a) than a typical California assisted living residence (1 vs. CA avg 3).↓ 67% better Rank #413 / 1159 Serious citations (Type A) — State benchmarked This home is ranked 413th out of 1159 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1159 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	2	4	This facility has 50% fewer moderate citations (type b) than a typical California assisted living residence (2 vs. CA avg 4).↓ 50% better
Citations per inspection Average citations per inspection.	0.2	3.3	This facility has 94% fewer citations per inspection than a typical California assisted living residence (0.2 vs. CA avg 3.3).↓ 94% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	19	16	This facility has 19% more total visits than a typical California assisted living residence (19 vs. CA avg 16).↑ 19% worse
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	11	13	This facility has 15% fewer complaint visits than a typical California assisted living residence (11 vs. CA avg 13).↓ 15% better Rank #884 / 1386 Complaint visits — State benchmarked This home is ranked 884th out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	5	7	This facility has 29% fewer other visits than a typical California assisted living residence (5 vs. CA avg 7).↓ 29% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	3	4	This facility has 25% fewer official inspections than a typical California assisted living residence (3 vs. CA avg 4).↓ 25% better
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	6	10	This facility has 40% fewer complaint investigations than a typical California assisted living residence (6 vs. CA avg 10).↓ 40% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 20, 2025, found no deficiencies after a medication error complaint was investigated and the facility responded appropriately with staff training.
The August 5, 2025, complaint investigation substantiated an immediate risk when staff left a resident locked unattended inside a facility vehicle for 28 minutes.
The June 17, 2025, annual inspection cited one deficiency for clutter restricting safe access in a resident room, posing a potential health and safety risk.

Show Inspection Reports

What does this home offer?

Pets Allowed

Building Type: High-rise

Transportation Services

Fitness and Recreation

0.4 miles from city center Estimated distance in miles from San Mateo's city center to The Stratford's address, calculated via Google Maps. — 2.47 miles to nearest hospital (San Mateo Medical Center)

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Compare Assisted Living around San Mateo

Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


The Peninsula Regent	AL IL	San Mateo (Downtown)	435 Facility 435 CA AVG 104 Rank #25 / 1644	Yes	95 Facility 95 CA AVG 57 Rank #66 / 2087	84 Facility 84 CA AVG 81 Rank #731 / 1400	2	2 Facility 2 CA AVG 13 Rank #325 / 1386	2 Facility 2 CA AVG 3 Rank #599 / 1159	37 Facility 37 CA AVG 13 Rank #55 / 1497	50.1%	-	Bass Inc And Pacific Retirement Services Inc	1 Bed / 2 Bed
The Stratford	AL IL	San Mateo (Downtown)	96 Facility 96 CA AVG 104 Rank #799 / 1644	Yes	98 Facility 98 CA AVG 57 Rank #13 / 2087	87 Facility 87 CA AVG 81 Rank #568 / 1400	3	11 Facility 11 CA AVG 13 Rank #884 / 1386	1 Facility 1 CA AVG 3 Rank #413 / 1159	19 Facility 19 CA AVG 13 Rank #401 / 1497	89.6%	-	Sunrise Stratford Gp & LP And Sunrise Senior Lvg Mgt	-
Sunrise of San Mateo	AL MC	San Mateo (Central San Mateo)	85 Facility 85 CA AVG 104 Rank #879 / 1644	Yes	88 Facility 88 CA AVG 57 Rank #218 / 2087	88 Facility 88 CA AVG 81 Rank #513 / 1400	4	3 Facility 3 CA AVG 13 Rank #442 / 1386	2 Facility 2 CA AVG 3 Rank #599 / 1159	25 Facility 25 CA AVG 13 Rank #242 / 1497	78.8%	-	Szr San Mateo LLC And Sunrise Senior Living Mgt	Studio / 1 Bed / 2 Bed
Sterling Court	AL IL	San Mateo (North Central)	24 Facility 24 CA AVG 104 Rank #1271 / 1644	Yes	89 Facility 89 CA AVG 57 Rank #195 / 2087	82 Facility 82 CA AVG 81 Rank #793 / 1400	3	2 Facility 2 CA AVG 13 Rank #325 / 1386	3 Facility 3 CA AVG 3 Rank #753 / 1159	35 Facility 35 CA AVG 13 Rank #70 / 1497	87.5%	A+	Webcor Builders, Inc. & Fifty Peninsula Partners	1 Bed / 2 Bed
Heritage Residential Care	AL HOS RESC	San Mateo (Beresford Park)	12 Facility 12 CA AVG 104 Rank #1298 / 1644	No	95 Facility 95 CA AVG 57 Rank #66 / 2087	-	-	0 Facility 0 CA AVG 13 Rank #1 / 1386	0 Facility 0 CA AVG 3 Rank #1 / 1159	-	83.3%	-	Almacare Inc	Private / Shared Rooms

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is The Stratford in?

The Stratford is in the Downtown neighborhood of San Mateo.

Who is the owner of The Stratford?

The Stratford is legally operated by Sunrise Stratford Gp & LP and Sunrise Senior Lvg Mgt, and administered by Janie Woo.

Is The Stratford in a walkable area?

The Stratford has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the occupancy rate at The Stratford?

The Stratford's occupancy is 90%.

How long has The Stratford been in business?

The Stratford has been operating for approximately 19 years, based on available licensing and registration records.

Are pets allowed at The Stratford?

Yes, The Stratford allows residents to bring their pets.

Who is the administrator of The Stratford?

Janie Woo is the administrator of The Stratford.

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