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The Haven in the Village at Carolina Place
Assisted Living & Memory Care · Pineville, NC
Architectural floor plan of a living space layout Architectural floor plan of living and bedroom areas Architectural floor plan of a living unit Architectural floor plan of a resident unit Architectural floor plan of a living space Architectural floor plan of a resident room

The Haven in the Village at Carolina Place

Assisted Living & Memory Care · Pineville, NC
13150 Dorman Road Pineville, Nc 28134, Pineville, NC 28134 View map Calculator: See prices in your area
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Overview of The Haven in the Village at Carolina Place

The Haven in the Village at Carolina Place sits at 13150 Dorman Road in Pineville, North Carolina, a suburban town south of Charlotte. It offers assisted living alongside SHINE® Memory Care, so the community serves both residents who need help with daily tasks and residents living with dementia. The Walk Score of 56 puts it in moderately walkable territory, meaning some errands work on foot.

Sixty beds are licensed here, and 20 of them are filled; that works out to 33 percent occupancy. For a family that needs placement soon, availability is not the constraint it would be at a fuller building. Staffing runs around the clock rather than during daytime shifts only. Beyond the two care tracks, the community operates a Military Veterans Program and fills the calendar with daily activities and events.

Meals come chef-prepared, and the building holds a beauty salon and barber shop, a game and activity room, and a health and wellness center. A courtyard with a walking path gives residents somewhere to go outdoors without leaving the grounds. Weekly housekeeping and scheduled transportation cover the routine logistics, and small pets are welcome.

The North Carolina Department of Health and Human Services, Division of Health Service Regulation, oversees this community. Inspection themes have centered on fire-safety systems and on care planning and documentation. Taken with the low occupancy and the round-the-clock staffing, the record here describes a mid-sized community with room available and oversight attention focused on physical plant and paperwork rather than on hands-on care delivery.

Facility Direct Line (704) 240-5773
Facility Direct Line (704) 240-5773
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 60 Rank #214 / 368Bed count — State benchmarkedThis home is ranked 214th out of 368 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #99 / 508Walk Score — State benchmarkedThis home is ranked 99th out of 508 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
56 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #188 / 213Occupancy rate — State benchmarkedThis home is ranked 188th out of 213 homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 213. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
33.3% This home usually has availability
Lower than the North Carolina average: 69.5%
Occupied beds
20 / 60

About this community

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-163

Safety & Compliance

Emergency SystemsEmergency Call System
Safety Features24-Hour Professional Team Available

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

HousekeepingYes
Utilities IncludedYes

Amenities & Lifestyle

Salon
Game Room
Activities
Wellness Center
Courtyard
Scheduled Transportation
Housekeeping
Pet Friendly
ActivitiesDaily Activities & Events
Specific ProgramsSenior Assisted Living, SHINE® Memory Care, Activities & Events, Exclusive Programs, Military Veterans Program

Contact The Haven in the Village at Carolina Place

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 62 deficiencies 10 inspections 0 penalties 23 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 3 Worse Metrics worse than North Carolina average:
• Total deficiencies (35% above)
• Deficiencies per inspection (24% above)
• Inspection deficiency rate (9% above) 1 Better Metrics better than North Carolina average:
• Inspections with deficiencies (47% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 6246 This facility has 35% more total deficiencies than a typical North Carolina assisted living residence (62 vs. NC avg 46).↑ 35% worse
Deficiencies per inspection Info Average deficiencies per inspection. 6.25.01 This facility has 24% more deficiencies per inspection than a typical North Carolina assisted living residence (6.2 vs. NC avg 5.01).↑ 24% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1021 This facility has had 52% fewer total inspections than the North Carolina average (10 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 52% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 1019 This facility has 47% fewer inspections with deficiencies than a typical North Carolina assisted living residence (10 vs. NC avg 19).↓ 47% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina assisted living residence (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
3 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Ranked 40th (tied) of 138 homes in North Carolina See full North Carolina ranking
Division Of Health Service Rating
3/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
100.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Places of interest near The Haven in the Village at Carolina Place

Address 0.3 miles from city center Info Estimated distance in miles from Pineville's city center to The Haven in the Village at Carolina Place's address, calculated via Google Maps.

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Address

Compare Assisted Living around Pineville

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Charter Senior Living of Charlotte
AL
MC
RC
Charlotte (Wendover - Sedgewood)
104
Facility 104
NC AVG 70
Rank #58 / 368
Yes
22
Facility 22
NC AVG 35
Rank #338 / 508
68.3%
Facility 68.3%
NC AVG 69.5%
Rank #120 / 213
A+
90.75/200
Facility 90.75/200
NC AVG 92.2
Rank #259 / 321
14
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / 1 Bed
Brookdale South Charlotte
AL
MC
Charlotte (Wessex Square)
82
Facility 82
NC AVG 70
Rank #126 / 368
Yes
16
Facility 16
NC AVG 35
Rank #384 / 508
74.4%
Facility 74.4%
NC AVG 69.5%
Rank #109 / 213
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 321
7
86%
Facility 86%
NC AVG 91.8%
Rank #53 / 333
Private Rooms / Semi-Private Rooms
Terrabella Little Avenue
AL
MC
Charlotte (Carmel)
62
Facility 62
NC AVG 70
Rank #206 / 368
Yes
72
Facility 72
NC AVG 35
Rank #21 / 508
98.4%
Facility 98.4%
NC AVG 69.5%
Rank #33 / 213
-
88.50/200
Facility 88.50/200
NC AVG 92.2
Rank #270 / 321
13
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Suite
The Haven in the Village at Carolina Place
AL
MC
Pineville
60
Facility 60
NC AVG 70
Rank #214 / 368
Yes
56
Facility 56
NC AVG 35
Rank #99 / 508
33.3%
Facility 33.3%
NC AVG 69.5%
Rank #188 / 213
-
100.50/200
Facility 100.50/200
NC AVG 92.2
Rank #130 / 321
10
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
-
Merrywood on Park
AL
IL
NH
Charlotte (Ashbrook - Clawson Village)
20
Facility 20
NC AVG 70
Rank #312 / 368
Yes
57
Facility 57
NC AVG 35
Rank #94 / 508
80.0%
Facility 80.0%
NC AVG 69.5%
Rank #85 / 213
A+
97.00/200
Facility 97.00/200
NC AVG 92.2
Rank #189 / 321
10
100%
Facility 100%
NC AVG 91.8%
Rank #138 / 333
Studio / 1 Bed / 2 Bed

Rank badges are statewide: each community is ranked against every NC community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Financial Assistance for
Assisted Living in North Carolina

The Haven in the Village at Carolina Place is located in Pineville, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about The Haven in the Village at Carolina Place

Is The Haven in the Village at Carolina Place in a walkable area?

The Haven in the Village at Carolina Place has a walk score of 56. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Haven in the Village at Carolina Place?

According to NC state health department records, The Haven in the Village at Carolina Place's license number is HAL-060-163.

What is the occupancy rate at The Haven in the Village at Carolina Place?

The Haven in the Village at Carolina Place's occupancy is 33.3%.

Are pets allowed at The Haven in the Village at Carolina Place?

Yes, The Haven in the Village at Carolina Place allows residents to bring their pets.

How many beds does The Haven in the Village at Carolina Place have?

The Haven in the Village at Carolina Place has 60 beds.

Has The Haven in the Village at Carolina Place had any deficiencies?

The Haven in the Village at Carolina Place has had 62 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of The Haven in the Village at Carolina Place?

Yes — there are 6 photos of The Haven in the Village at Carolina Place in the photo gallery on this page.

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