The McAuley at The Mercy Community
Assisted Living, Independent Living, Memory Care & Nursing Care · West Hartford, CT

The McAuley at The Mercy Community

Assisted Living, Independent Living, Memory Care & Nursing Care · West Hartford, CT

Overview of The McAuley at the Mercy Community

Experience the best of your golden years at The McAuley at the Mercy Community, an idyllic haven in West Hartford, CT, offering independent living. The community features beautifully designed and spacious one- and two-bedroom floor plans, ensuring their comfort and safety. Residents maintain their independence without hassles, with the community helping with chores and maintenance.

With a variety of engaging programs and enriching events, residents have fun and make new friends. Residents have easy access to several restaurants and thriving amenities for their necessities and leisure. The community’s vibrant and welcoming environment makes it an ideal retirement destination.

By The Numbers

Community insights.

Years of operating Info A community with a solid operating history and experience delivering ongoing care. This is the number of years in operation under current management. Rank #66 / 132Years in operation — State benchmarkedThis home is ranked 66th out of 132 homes we track in Connecticut for years in operation. Shows how long this facility has been in operation compared to other Connecticut facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
15 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #211 / 262Walk Score — State benchmarkedThis home is ranked 211th out of 262 homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Connecticut that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
20 / 100

About this community

License Details

StatusActive
IssuanceJuly 28, 2011
ExpirationJune 30, 2027
License Number164

Contact The McAuley at The Mercy Community

Inspection History

In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.

Since 2017 · 9 years of data These figures come from state-published inspection data. 3 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. Connecticut state average
Overall vs. CT average 0 Worse No metrics in this bucket. 0 Better No metrics in this bucket.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCT Averagevs. CT Avg
Total inspections Info Combined count of all inspections conducted at this facility. 313 This facility has had 77% fewer total inspections than the Connecticut average (3 vs. CT avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 77% fewer

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

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Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
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Building Type: Mid-rise

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Transportation Services

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Housekeeping Services

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Social and Recreational Activities

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Exercise Programs

Places of interest near The McAuley at The Mercy Community

Address 2.4 miles from city center Info Estimated distance in miles from West Hartford's city center to The McAuley at The Mercy Community's address, calculated via Google Maps.

Calculate Travel Distance to The McAuley at The Mercy Community

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Compare Assisted Living around West Hartford

Info below is compiled from the CT Dept. of Public Health (DPH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Tracy Manor
AL
RESC
West Hartford
17
Facility 17
CT AVG 113
Rank #116 / 119
Yes
79
Facility 79
CT AVG 48
Rank #39 / 262
-
18
Facility 18
CT AVG 15
Rank #29 / 132
100.0%
Facility 100.0%
CT AVG 84.2%
Rank #1 / 104
1
9
Facility 9
CT AVG 19
Rank #49 / 102
9.0
Facility 9.0
CT AVG 1.5
Rank #100 / 102
The McAuley at The Mercy Community
AL
IL
MC
NH
West Hartford-No
20
Facility 20
CT AVG 48
Rank #211 / 262
Studio / 1 Bed / 2 Bed
15
Facility 15
CT AVG 15
Rank #66 / 132
-3--
AVIVA West Hartford
AL
IL
MC
RC
West Hartford (West Hill Historic District)-Yes
35
Facility 35
CT AVG 48
Rank #175 / 262
Studio / 1 Bed / 2 Bed
3
Facility 3
CT AVG 15
Rank #113 / 132
-1
0
Facility 0
CT AVG 19
Rank #1 / 102
0.0
Facility 0.0
CT AVG 1.5
Rank #1 / 102
The Mercy Community
AL
IL
MC
NH
SNF
West Hartford (Bishop's Corner)-Yes
29
Facility 29
CT AVG 48
Rank #191 / 262
1 Bed / 2 Bed-----
Hoffman Summerwood Community
AL
MC
West Hartford-Yes
6
Facility 6
CT AVG 48
Rank #254 / 262
1 Bed / 2 Bed-----

Financial Assistance for
Assisted Living in Connecticut

The McAuley at The Mercy Community is located in West Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.

Get Financial aid guidance

Connecticut Home Care Program for Elders

CHCPE

Age 65+
General Connecticut resident, at risk of nursing home placement.
Income Limits State-funded: ~$1,600/month; Medicaid: ~$2,829/month 300% FBR
Asset Limits $1,600 (state), $2,000 (Medicaid, individual).
CT

Two tiers (state and Medicaid); waitlists possible.

Benefits
In-home care (4-6 hours/day) Adult day care (~$70/day) Meals Respite (up to 14 days/year)

Statewide Respite Care Program

CT Respite Care

Age
General Caregiver of senior with dementia, Connecticut resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
CT

Limited to dementia caregivers; capped funding.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$70/day)

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+
General Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
Income Limits (2025) ~$41,000/year individual, adjusted annually
Asset Limits Not specified; focus is income-based.
CT

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Benefits
Personal care (3-5 hours/day) Meals ($5-$7/meal) Housekeeping Transportation (~5 trips/month)

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled
General Connecticut resident, enrolled in Medicare Part A/B.
Income Limits (2025) ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
Asset Limits None since 2023 policy change.
CT

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Benefits
Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Frequently Asked Questions about The McAuley at The Mercy Community

Is The McAuley at The Mercy Community in a walkable area?

The McAuley at The Mercy Community has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of The McAuley at The Mercy Community?

According to CT state health department records, The McAuley at The Mercy Community's license number is 164.

When does The McAuley at The Mercy Community's license expire?

According to CT state health department records, The McAuley at The Mercy Community's license expires on June 30, 2027.

How long has The McAuley at The Mercy Community been in business?

The McAuley at The Mercy Community has been operating for approximately 15 years, based on available licensing and registration records.

Are pets allowed at The McAuley at The Mercy Community?

No, The McAuley at The Mercy Community has a no-pet policy.

Are there photos of The McAuley at The Mercy Community?

Yes — there are 7 photos of The McAuley at The Mercy Community in the photo gallery on this page.

What is the address of The McAuley at The Mercy Community?

The McAuley at The Mercy Community is located at 275 Steele Road, West Hartford, CT 06117.

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