The Reserve at Thousand Oaks

Overview of The Reserve at Thousand Oaks

A luxury assisted living place, The Reserve at Thousand Oaks stands as one of the best retirement communities in the area. The community prides itself on achieving a safe and secure community for residents to do as they please with assistance with daily living. Residents from different living options receive personalized care that allows them to obtain the necessary care while promoting an active lifestyle. The Reserve does not only encourage residents to feel relaxed and at ease but also to practice a lifestyle that is healthy for their well-being.

As an MBK Senior Living home, the retirement home prioritizes the holistic wellness of its residents. A list of enriching and engaging activities for residents includes gardening, exercise programs, watching at the in-house movie theater, and many more. As for their premier services, residents do not have to worry about housekeeping, laundry, transportation, and respite stays– all of these are offered by management to ensure that they live comfortably and hassle-free.

Facility Direct Line (805) 496-8484

170-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 36 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate

80%

Higher than the California average: 72.8%

Occupied beds

136 / 170

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

IssuanceJuly 30, 2018

CountyLos Angeles

The Reserve at Thousand Oaks is legally operated by Msl Community Management LLC/The Reserve Msl LLC, and administered by Elizabeth Spencer.

Staffing

Key information about the people who lead and staff this community.

ContactElizabeth Spencer (per BBB, record updated Jul 2026)

Since 2022 · 4 years of data 10 citations 21 total visits 13 complaint visits 4 official inspections 10 complaint investigations

Inspection Score

10 points below the California average for assisted living residences (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. California state average

Overall vs. CA average

Latest Inspection April 15, 2026

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	10	10	This facility has total citations in line with the California average (10 vs. CA avg 10).— At avg
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	4	3	This facility has 33% more serious citations (type a) than a typical California assisted living residence (4 vs. CA avg 3).↑ 33% worse Rank #829 / 1160 Serious citations (Type A) — State benchmarked This home is ranked 829th out of 1160 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1160 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	6	4	This facility has 50% more moderate citations (type b) than a typical California assisted living residence (6 vs. CA avg 4).↑ 50% worse
Citations per year Average citations per year since 2022.	2.5	2.5	This facility has citations per year in line with the California average (2.5 vs. CA avg 2.5).— At avg
Citations per inspection Average citations per inspection.	0.5	3.3	This facility has 85% fewer citations per inspection than a typical California assisted living residence (0.5 vs. CA avg 3.3).↓ 85% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	21	16	This facility has 31% more total visits than a typical California assisted living residence (21 vs. CA avg 16).↑ 31% worse
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	13	13	This facility has complaint visits in line with the California average (13 vs. CA avg 13).— At avg Rank #949 / 1388 Complaint visits — State benchmarked This home is ranked 949th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	4	7	This facility has 43% fewer other visits than a typical California assisted living residence (4 vs. CA avg 7).↓ 43% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	10	10	This facility has complaint investigations in line with the California average (10 vs. CA avg 10).— At avg

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 6, 2025, found no deficiencies and unsubstantiated complaints regarding rodent control in the kitchen.
A substantiated complaint from October 28, 2025, cited failure to provide safe accommodations during a January 2025 power outage, including lack of emergency lighting and generator failure.
A July 26, 2023 complaint substantiated failure to call 9-1-1 immediately during a resident medical emergency, while other allegations in that investigation were unsubstantiated.

Show Inspection Reports

What does this home offer?

Pets Allowed

Room Sizes: 285-430 / 285-430 / 575 / 1,020 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: Two-story

Transportation Services

Fitness and Recreation

Living Spaces & Floor Plans for The Reserve at Thousand Oaks

1 Bedroom

Studio

2 bedroom

3.8 miles from city center Estimated distance in miles from Thousand Oaks's city center to The Reserve at Thousand Oaks's address, calculated via Google Maps. — 1.61 miles to nearest hospital (Los Robles Regional Medical Center)

Quick search

Calculate Travel Distance to The Reserve at Thousand Oaks

Add your location

Compare Assisted Living around Thousand Oaks

The information below is reported by the California Department of Social Services and Department of Public Health.


Atria Hillcrest	AL IL MC	Thousand Oaks (Greenwich Village)	207 Facility 207 CA AVG 104 Rank #145 / 1648	Yes	72 Facility 72 CA AVG 57 Rank #673 / 2087	73 Facility 73 CA AVG 81 Rank #1021 / 1399	6	19 Facility 19 CA AVG 13 Rank #1106 / 1388	2 Facility 2 CA AVG 3 Rank #599 / 1160	40 Facility 40 CA AVG 13 Rank #42 / 1494	67.1%	A+	Wg Hillcrest Inn Sh LP And Atria Management Co LLC	Studio / 1 Bed / 2 Bed
The Reserve at Thousand Oaks	AL RC	Thousand Oaks (North Moorpark Road)	170 Facility 170 CA AVG 104 Rank #257 / 1648	Yes	36 Facility 36 CA AVG 57 Rank #1623 / 2087	71 Facility 71 CA AVG 81 Rank #1078 / 1399	4	13 Facility 13 CA AVG 13 Rank #949 / 1388	4 Facility 4 CA AVG 3 Rank #829 / 1160	7 Facility 7 CA AVG 13 Rank #812 / 1494	80.0%	A+	Ms. L Community Management LLC/The Reserve Msl LLC	Studio / 1 Bed / 2 Bed
Hillcrest Royale	AL HOS RC	Thousand Oaks	145 Facility 145 CA AVG 104 Rank #388 / 1648	No	79 Facility 79 CA AVG 57 Rank #450 / 2087	75 Facility 75 CA AVG 81 Rank #972 / 1399	4	3 Facility 3 CA AVG 13 Rank #441 / 1388	9 Facility 9 CA AVG 3 Rank #1029 / 1160	24 Facility 24 CA AVG 13 Rank #265 / 1494	62.8%	A+	The Retirement Home, Inc	Studio / Suite
Sunrise of Westlake Village	AL MC	Thousand Oaks	124 Facility 124 CA AVG 104 Rank #540 / 1648	Yes	74 Facility 74 CA AVG 57 Rank #597 / 2087	92 Facility 92 CA AVG 81 Rank #308 / 1399	4	3 Facility 3 CA AVG 13 Rank #441 / 1388	1 Facility 1 CA AVG 3 Rank #412 / 1160	21 Facility 21 CA AVG 13 Rank #336 / 1494	70.2%	A+	Szr Westlake Village And Sunrise Senior Living Mgt	Studio / Suite / 1 Bed / 2 Bed
OakView Health Center	AL MC NH SNF	Thousand Oaks (Mountclef Village)	63 Facility 63 CA AVG 104 Rank #1057 / 1648	No	20 Facility 20 CA AVG 57 Rank #1841 / 2087	89 Facility 89 CA AVG 81 Rank #461 / 1399	5	4 Facility 4 CA AVG 13 Rank #525 / 1388	2 Facility 2 CA AVG 3 Rank #599 / 1160	18 Facility 18 CA AVG 13 Rank #430 / 1494	79.4%	A+	Oakview Hc LLC	Private / Semi-Private Rooms

View all Nearby Homes

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is The Reserve at Thousand Oaks in?

The Reserve at Thousand Oaks is in the North Moorpark Road neighborhood of Thousand Oaks.

Who is the owner of The Reserve at Thousand Oaks?

The Reserve at Thousand Oaks is legally operated by Msl Community Management LLC/The Reserve Msl LLC, and administered by Elizabeth Spencer.

Is The Reserve at Thousand Oaks in a walkable area?

The Reserve at Thousand Oaks has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at The Reserve at Thousand Oaks?

The Reserve at Thousand Oaks's occupancy is 80%.

Are pets allowed at The Reserve at Thousand Oaks?

Yes, The Reserve at Thousand Oaks allows residents to bring their pets.

Who is the administrator of The Reserve at Thousand Oaks?

Elizabeth Spencer is the administrator of The Reserve at Thousand Oaks.

How many beds does The Reserve at Thousand Oaks have?

The Reserve at Thousand Oaks has 170 beds.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance