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The Willows of Living Branches
Assisted Living & Residential Care · Hatfield, PA
Residents relaxing in a comfortable common area Comfortable living area in a senior living facility Residents and children engaging in a music activity A well-furnished common area with a resident reading

The Willows of Living Branches

Assisted Living & Residential Care · Hatfield, PA
2343 Bethlehem Pike, Hatfield, PA 19440 View map Calculator: See prices in your area
The Willows of Living Branches accepts Medicare.
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The Willows of Living Branches accepts Medicare.

Overview of The Willows of Living Branches

The Willows of Living Branches provides assisted living and residential care in Hatfield, Pennsylvania. Assisted living includes help with daily tasks while allowing a resident to maintain a private, independent routine, while residential care provides supportive care around the clock. The community may be a good fit for someone who needs ongoing support while wanting to preserve as much independence as possible.

There are 80 beds, and Hatfield Mennonite Home operates the community. Respite care supports short stays when a usual caregiver needs to travel or recover, while rehabilitation services provide access to recovery focused care. A doctor is on staff, and 24 hour staffing keeps support available throughout the day and night.

Chef prepared, restaurant style meals offer a prepared dining option, and every resident may use the community garden. Transportation is available for scheduled activities and personal appointments, while creative arts therapy provides a structured therapeutic activity. Chapel services, devotions, and one to one counseling with the pastoral care team make up the confirmed spiritual services; the area has a Walk Score of 61 and is somewhat walkable, so some errands can be completed on foot and a resident who no longer drives may be able to manage certain nearby errands independently. Medicare is accepted as a payment option, allowing families using Medicare to include it in their payment planning.

Facility Direct Line (215) 822-0688
Facility Direct Line (215) 822-0688
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 80 Rank #270 / 522Bed count — State benchmarkedThis home is ranked 270th out of 522 homes we track in Pennsylvania for bed count. Shows this facility's certified or reported bed count compared to other Pennsylvania facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A newer community that may feature more recent facilities and programs. This is the number of years in operation under current management.
1 year
Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #192 / 626Walk Score — State benchmarkedThis home is ranked 192nd out of 626 homes we track in Pennsylvania for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Pennsylvania facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
61 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #355 / 464Occupancy rate — State benchmarkedThis home is ranked 355th out of 464 homes we track in Pennsylvania for occupancy. Shows this facility's occupancy rate versus the Pennsylvania average, with its Statewide rank out of 464. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
56.3% This home usually has availability
Lower than the Pennsylvania average: 68.8%
Occupied beds
45 / 80

About this community

License Details

Facility TypePersonal Care Homes
IssuanceAugust 19, 2025
CountyBucks
License LevelFULL
License Number126780

Ownership & Operating Entity

The Willows of Living Branches is legally operated by Hatfield Mennonite Home.

Owner NameHatfield Mennonite Home
Profit StatusNonprofit

Safety & Compliance

Emergency SystemsEmergency alert systems.

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

3 services
Doctor on Staff
Nursing Services
24-Hour Staffing

State Inspection Report (PA)

April 17, 2025
83 Total Daily Staff PA avg: 76.9 Rank #142 / 356 Total Daily Staff — State benchmarked This home is ranked 142nd out of 356 homes we track in Pennsylvania for total daily staff. Shows this facility's total daily staff compared to the Pennsylvania average among 356 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
62 Waking Staff
0 Resident Support Staff
45 Residents Served
7 Hospice Residents

Resident Conditions (PA)

Age 60+ 45 (100%)
Mobility Need 38 (84%)

Additional Policies & Features

Visitor PolicyCampus open around the clock for visitors.
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Activities
Library
Game Room
Patio
Garden
Transportation
Laundry
Parking
Wi-Fi
Specific ProgramsHealth Care, Senior Memory Care, Residential Living, Creative Arts Therapy
Religious ServicesChapel services, devotions, and one-to-one counseling with the pastoral care team
Volunteer Program
Operating HoursMo-Su 00:00-23:59

Contact The Willows of Living Branches

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

Waivers Info A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg
  • Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
    2
    vs 0.9 avg
    ↑ 122% higher than PA avg

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. PA average 0 Worse No metrics in this bucket. 1 At Avg Metrics at Pennsylvania average:
• Inspection citation rate (at PA avg) 5 Better Metrics better than Pennsylvania average:
• Total citations (56% below)
• Citations per inspection (7% below)
• Inspections with citations (50% below)
• Total complaints (25% below)
• Complaints per year (25% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityPA Averagevs. PA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 2863 This facility has 56% fewer total citations than a typical Pennsylvania assisted living residence (28 vs. PA avg 63).↓ 56% better Rank #174 / 477 Total citations — State benchmarked This home is ranked 174th out of 477 homes we track in Pennsylvania for total citations. Shows this facility's total citations compared to the Pennsylvania average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Citations per inspection Info Average citations per inspection. 4.75.05 This facility has 7% fewer citations per inspection than a typical Pennsylvania assisted living residence (4.7 vs. PA avg 5.05).↓ 7% better Rank #289 / 477 Citations per inspection — State benchmarked This home is ranked 289th out of 477 homes we track in Pennsylvania for citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityPA Averagevs. PA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 611 This facility has had 45% fewer total inspections than the Pennsylvania average (6 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 45% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 48 This facility has 50% fewer inspections with citations than a typical Pennsylvania assisted living residence (4 vs. PA avg 8).↓ 50% better
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 67%67% This facility has inspection citation rate in line with the Pennsylvania average (67 vs. PA avg 67).— At avg Rank #214 / 477 Inspection citation rate — State benchmarked This home is ranked 214th out of 477 homes we track in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityPA Averagevs. PA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 34 This facility has 25% fewer total complaints than a typical Pennsylvania assisted living residence (3 vs. PA avg 4).↓ 25% better Rank #1 / 477 Total complaints — State benchmarked This home is ranked 1st out of 477 homes we track in Pennsylvania for complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2021. 0.60.8 This facility has 25% fewer complaints per year than a typical Pennsylvania assisted living residence (0.6 vs. PA avg 0.8).↓ 25% better
Show Inspection Reports

Places of interest near The Willows of Living Branches

Address 0.0 miles from city center Info Estimated distance in miles from Hatfield's city center to The Willows of Living Branches's address, calculated via Google Maps.

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Compare Assisted Living around the area

Info below is compiled from the PA Depts. of Human Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Number of inspections triggered by complaints or allegations. Useful for spotting facilities that receive frequent complaint-driven scrutiny.
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
Total daily staff count from Pennsylvania inspection/licensing data (headcount snapshot), when reported.
The total number of staff employed per resident. A number greater than or = to 1 is a positive care signal.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Brookdale Latrobe
AL
MC
RESC
Latrobe (Unity Township)
150
Facility 150
PA AVG 93
Rank #46 / 522
Yes
7
Facility 7
PA AVG 47
Rank #591 / 626
Emeritus Corporation8
1
Facility 1
PA AVG 4
Rank #107 / 477
38%
Facility 38%
PA AVG 67.4%
Rank #27 / 477
18
Facility 18
PA AVG 63
Rank #92 / 477
2.3
Facility 2.3
PA AVG 5.1
Rank #98 / 477
For-Profit
93
Facility 93
PA AVG 76.9
Rank #119 / 356
1.39
44.7%
Facility 44.7%
PA AVG 68.8%
Rank #426 / 464
Private Rooms / Semi-Private RoomsA+
Paramount Senior Living at South Hills
AL
HC
HOS
IL
MC
NH
RC
SNF
Pittsburgh
127
Facility 127
PA AVG 93
Rank #90 / 522
Yes
58
Facility 58
PA AVG 47
Rank #211 / 626
Paramount Senior Living At South Hills, LLC11
1
Facility 1
PA AVG 4
Rank #107 / 477
45%
Facility 45%
PA AVG 67.4%
Rank #60 / 477
17
Facility 17
PA AVG 63
Rank #88 / 477
1.5
Facility 1.5
PA AVG 5.1
Rank #38 / 477
For-Profit
160
Facility 160
PA AVG 76.9
Rank #11 / 356
1.68
70.9%
Facility 70.9%
PA AVG 68.8%
Rank #229 / 464
Private Rooms / Semi-Private Rooms-
The Willows of Living Branches
AL
RESC
Hatfield
80
Facility 80
PA AVG 93
Rank #270 / 522
No
61
Facility 61
PA AVG 47
Rank #192 / 626
Hatfield Mennonite Home6
0
Facility 0
PA AVG 4
Rank #1 / 477
67%
Facility 67%
PA AVG 67.4%
Rank #214 / 477
28
Facility 28
PA AVG 63
Rank #174 / 477
4.7
Facility 4.7
PA AVG 5.1
Rank #289 / 477
Non-Profit
83
Facility 83
PA AVG 76.9
Rank #142 / 356
1.84
56.3%
Facility 56.3%
PA AVG 68.8%
Rank #355 / 464
--
The Manor at Market Square
AL
IL
MC
Reading
80
Facility 80
PA AVG 93
Rank #270 / 522
No
93
Facility 93
PA AVG 47
Rank #17 / 626
Three Reading, LP14
1
Facility 1
PA AVG 4
Rank #107 / 477
64%
Facility 64%
PA AVG 67.4%
Rank #197 / 477
38
Facility 38
PA AVG 63
Rank #226 / 477
2.7
Facility 2.7
PA AVG 5.1
Rank #147 / 477
For-Profit
103
Facility 103
PA AVG 76.9
Rank #89 / 356
1.43
91.3%
Facility 91.3%
PA AVG 68.8%
Rank #40 / 464
Studio / 1 Bed / 2 BedA+
SouthWoods by New Perspective
AL
MC
Titusville
52
Facility 52
PA AVG 93
Rank #403 / 522
Yes
82
Facility 82
PA AVG 47
Rank #63 / 626
Titusville Ops LLC5
1
Facility 1
PA AVG 4
Rank #107 / 477
20%
Facility 20%
PA AVG 67.4%
Rank #12 / 477
1
Facility 1
PA AVG 63
Rank #11 / 477
0.2
Facility 0.2
PA AVG 5.1
Rank #11 / 477
For-Profit
47
Facility 47
PA AVG 76.9
Rank #263 / 356
1.15
86.5%
Facility 86.5%
PA AVG 68.8%
Rank #72 / 464
Studio / 1 BedA+

Rank badges are statewide: each community is ranked against every PA community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about The Willows of Living Branches

Who is the owner of The Willows of Living Branches?

The Willows of Living Branches is legally operated by Hatfield Mennonite Home.

Is The Willows of Living Branches in a walkable area?

The Willows of Living Branches has a walk score of 61. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Willows of Living Branches?

According to PA state health department records, The Willows of Living Branches's license number is 126780.

What is the occupancy rate at The Willows of Living Branches?

The Willows of Living Branches's occupancy is 56.3%.

How long has The Willows of Living Branches been in business?

The Willows of Living Branches has been operating for approximately 1 year, based on available licensing and registration records.

Are pets allowed at The Willows of Living Branches?

No, The Willows of Living Branches has a no-pet policy.

Does The Willows of Living Branches operate as a for-profit or non-profit?

The Willows of Living Branches is registered as a non-profit in PA.

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