The Willows of Living Branches

Overview of The Willows of Living Branches

With comprehensive care options, The Willows of Living Branches is an 80-bed personal care home in Hatfield, Pennsylvania, currently serving 45 residents. These care options include personal care, residential living, rehabilitation services, and respite care. A physician is also part of the care team, along with around-the-clock staffing that supports residents throughout the community.

A specialized memory care program is also provided to support older adults experiencing cognitive decline, while creative arts therapy provides opportunities for engagement through artistic expression. Located in a neighborhood with a Walk Score of 61, the community offers access to some amenities within walking distance. Transportation services are also available to help residents attend appointments and participate in community activities.

Chef-prepared meals are served in a restaurant-style setting with an emphasis on fresh ingredients. Shared amenities include a library, game room, lounges, and an activity space with a kitchen, along with outdoor features such as a covered patio, lawn, and community garden. Complimentary laundry service, free parking, and WiFi access are also provided.

Earlier concerns involving medication management and sanitation were successfully addressed through corrective measures, suggesting steady improvement over time. The most recent inspection also confirmed compliance with applicable regulatory standards.

Facility Direct Line (215) 822-0688

80-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 61 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

56%

Lower than the Pennsylvania average: 78.7%

Occupied beds

45 / 80

Average occupied beds in Pennsylvania homes 103 beds

Facility TypePersonal Care Homes

IssuanceAugust 19, 2025

ExpirationAugust 19, 2026 Expires in 28 days

CountyBucks

License LevelFULL

License Number126780

The Willows of Living Branches is legally operated by Hatfield Mennonite Home.

Owner NameHatfield Mennonite Home

Profit StatusNonprofit

Emergency SystemsEmergency alert systems.

Accept Medicare

Rehabilitation Services

Respite Care

Doctor on Staff

Nursing Services

24-Hour Staffing

83 Total Daily Staff PA avg: 76.9

62 Waking Staff

0 Resident Support Staff

45 Residents Served

7 Current Residents

Visitor PolicyCampus open around the clock for visitors.

HousekeepingYes

Linen ServiceYes

Common Areas Including An Activity Space With Kitchen

A Library

Lounges

Game Room

And Covered Patio And Lawn

Community Garden

Transportation Options

Complimentary Laundry Facilities

Free Off-Street Parking

Complimentary Wifi

Volunteer Program

Operating HoursMo-Su 00:00-23:59

Since 2021 · 5 years of data 28 citations 3 complaints 6 inspections 2 waivers

Inspection Score

1 point below the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
2
vs 0.9 avg
↑ 122% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	28	63	This facility has 56% fewer total citations than a typical Pennsylvania assisted living residence (28 vs. PA avg 63).↓ 56% better Rank #182 / 478 Total citations — State benchmarked This home is ranked 182nd out of 478 homes in Pennsylvania for total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per inspection Average citations per inspection.	4.7	5.7	This facility has 18% fewer citations per inspection than a typical Pennsylvania assisted living residence (4.7 vs. PA avg 5.7).↓ 18% better Rank #294 / 478 Citations per inspection — State benchmarked This home is ranked 294th out of 478 homes in Pennsylvania for citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all inspections conducted at this facility.	6	11	This facility has had 45% fewer total inspections than the Pennsylvania average (6 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 45% fewer
Inspections with citations Inspections that resulted in at least one regulatory citation.	4	8	This facility has 50% fewer inspections with citations than a typical Pennsylvania assisted living residence (4 vs. PA avg 8).↓ 50% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	67%	73%	This facility has 6 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (67% vs. PA avg 73%).↓ 6% better Rank #222 / 478 Inspection citation rate — State benchmarked This home is ranked 222nd out of 478 homes in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	3	4	This facility has 25% fewer total complaints than a typical Pennsylvania assisted living residence (3 vs. PA avg 4).↓ 25% better Rank #1 / 478 Total complaints — State benchmarked This home is ranked 1st out of 478 homes in Pennsylvania for complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	0.6	0.8	This facility has 25% fewer complaints per year than a typical Pennsylvania assisted living residence (0.6 vs. PA avg 0.8).↓ 25% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The April 17, 2025 monitoring inspection found no deficiencies or regulatory citations.
The January 11, 2024 renewal inspection cited six deficiencies related to medication administration, narcotics log security, and documentation errors.
The facility showed recurring sanitation and safety issues in 2021 and 2022, including improper food storage, uncovered trash, and obstructed egress routes, with accepted plans of correction.

Show Inspection Reports

0.0 miles from city center Estimated distance in miles from Hatfield's city center to The Willows of Living Branches's address, calculated via Google Maps.

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Info below is compiled from the PA Depts. of Human Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Messiah Lifeways at Messiah Village	AL ADC IL MC NH RESC RC SNF	Mechanicsburg	190 Facility 190 PA AVG 94 Rank #21 / 553	No	22 Facility 22 PA AVG 46 Rank #520 / 667	Messiah Home Inc	89 Facility 89 PA AVG 83 Rank #152 / 460	9	1 Facility 1 PA AVG 4 Rank #107 / 478	77.8% Facility 77.8% PA AVG 72.7% Rank #345 / 478	32 Facility 32 PA AVG 63 Rank #205 / 478	3.6 Facility 3.6 PA AVG 5.7 Rank #221 / 478	Non-Profit	144 Facility 144 PA AVG 76.9 Rank #21 / 356	1.21	78.4%	-	A+
Homestead Village	AL IL MC NH SNF	Lancaster (Rohrerstown)	100 Facility 100 PA AVG 94 Rank #202 / 553	Yes	16 Facility 16 PA AVG 46 Rank #558 / 667	Homestead Village Inc	91 Facility 91 PA AVG 83 Rank #112 / 460	5	0 Facility 0 PA AVG 4 Rank #1 / 478	40% Facility 40% PA AVG 72.7% Rank #39 / 478	6 Facility 6 PA AVG 63 Rank #27 / 478	1.2 Facility 1.2 PA AVG 5.7 Rank #32 / 478	Non-Profit	-	-	57.0%	Private Rooms	-
Riverton Enhanced Senior Living	AL IL MC NH RC SNF	Allentown (Rittersville)	90 Facility 90 PA AVG 94 Rank #250 / 553	No	56 Facility 56 PA AVG 46 Rank #236 / 667	Riverton Operator LLC	91 Facility 91 PA AVG 83 Rank #112 / 460	12	2 Facility 2 PA AVG 4 Rank #184 / 478	58.3% Facility 58.3% PA AVG 72.7% Rank #150 / 478	44 Facility 44 PA AVG 63 Rank #266 / 478	3.7 Facility 3.7 PA AVG 5.7 Rank #227 / 478	Profit	85 Facility 85 PA AVG 76.9 Rank #132 / 356	1.23	76.7%	1 Bed / 2 Bed	-
The Willows of Living Branches	AL RESC	Hatfield	80 Facility 80 PA AVG 94 Rank #292 / 553	No	61 Facility 61 PA AVG 46 Rank #203 / 667	Hatfield Mennonite Home	82 Facility 82 PA AVG 83 Rank #257 / 460	6	0 Facility 0 PA AVG 4 Rank #1 / 478	66.7% Facility 66.7% PA AVG 72.7% Rank #222 / 478	28 Facility 28 PA AVG 63 Rank #182 / 478	4.7 Facility 4.7 PA AVG 5.7 Rank #294 / 478	Non-Profit	83 Facility 83 PA AVG 76.9 Rank #142 / 356	1.84	56.3%	-	-
Beaumont At Bryn Mawr	AL IL NH PC RC SNF	Bryn Mawr (North Ithan Avenue)	18 Facility 18 PA AVG 94 Rank #551 / 553	Yes	8 Facility 8 PA AVG 46 Rank #610 / 667	Beaumont Retirement Community Inc	96 Facility 96 PA AVG 83 Rank #38 / 460	6	1 Facility 1 PA AVG 4 Rank #107 / 478	83.3% Facility 83.3% PA AVG 72.7% Rank #392 / 478	17 Facility 17 PA AVG 63 Rank #96 / 478	2.8 Facility 2.8 PA AVG 5.7 Rank #161 / 478	Non-Profit	13 Facility 13 PA AVG 76.9 Rank #352 / 356	1.00	72.2%	1 Bed / 2 Bed	-

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Who is the owner of The Willows of Living Branches?

The Willows of Living Branches is legally operated by Hatfield Mennonite Home.

Is The Willows of Living Branches in a walkable area?

The Willows of Living Branches has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Willows of Living Branches?

According to PA state health department records, The Willows of Living Branches's license number is 126780.

When does The Willows of Living Branches's license expire?

According to PA state health department records, The Willows of Living Branches's license expires on August 19, 2026.

What is the occupancy rate at The Willows of Living Branches?

The Willows of Living Branches's occupancy is 56%.

Are pets allowed at The Willows of Living Branches?

No, The Willows of Living Branches has a no-pet policy.

Does The Willows of Living Branches operate as a for-profit or non-profit?

The Willows of Living Branches is registered as a non-profit in PA.

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Overview of The Willows of Living Branches

About this community

Occupancy

License Details

Ownership & Operating Entity

Safety & Compliance

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

State Inspection Report (PA)

Resident Conditions (PA)

Additional Policies & Features

Amenities & Lifestyle

Contact The Willows of Living Branches

Inspection History

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

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