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The Windsor at Ortega
Assisted Living & Memory Care · Jacksonville, FL
Exterior view of The Windsor at Ortega facility Exterior view of The Windsor at Ortega facility Exterior view of a winding pathway outside the facility Interior view of a common area with seating Outdoor garden space with trees and pathways Entrance area with greenery and signage for The Windsor

The Windsor at Ortega

Assisted Living & Memory Care · Jacksonville, FL
5939 Roosevelt Blvd, Jacksonville, FL 32244 View map Calculator: See prices in your area
The Windsor at Ortega accepts Medicaid and Medicare.
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The Windsor at Ortega accepts Medicaid and Medicare.

Overview of The Windsor at Ortega

The Windsor at Ortega provides assisted living and memory care in Jacksonville, FL. Located in the Southwest neighborhood, the community has 120 beds. Assisted living provides help with daily tasks such as dressing, bathing, and medication while a resident keeps a personal living space; memory care offers a secured setting with supervision for someone at risk of wandering.

Because both care levels are available in one community, The Windsor at Ortega may suit a resident whose needs grow over time without requiring a move to another community. Respite care is also available for short stays, which can suit a family caregiver who needs to travel or recover. Housing options include suites, one-bedroom units, and two-bedroom units, with a two-bedroom layout suitable for a couple moving together or someone who wants a companion.

A pool, spa, library, patio, transportation, and rehabilitation services are available for recreation, personal care, reading, outdoor time, travel, and therapy support. Pets are allowed, so a resident may keep a pet while living at the community. Staffing is available 24 hours a day, meaning staff are present throughout the day and night.

Medicaid and Medicare are accepted. Medicaid can help when savings may not cover a long stay, while Medicare covers short-term skilled care after a hospital stay rather than long-term residence. Lisa Ellen Doerler serves as administrator, and Roosevelt Alf operates the community. With a Walk Score of 36, the area is car-dependent, so most errands require a car or a ride.

Facility Direct Line (904) 777-6200
Facility Direct Line (904) 777-6200 contactus@ahca.myflorida.com
By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 120 Rank #228 / 976Bed count — State benchmarkedThis home is ranked 228th out of 976 homes we track in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #745 / 1332Walk Score — State benchmarkedThis home is ranked 745th out of 1,332 homes we track in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
36 / 100

About this community

License Details

Facility TypeAssisted Living Facility
IssuanceFebruary 8, 2025
ExpirationJuly 2, 2027
CountyDuval
License Number12509
AccreditationsCARF, Joint Commission, AHCA, NCQA

Ownership & Operating Entity

The Windsor at Ortega is legally operated by Roosevelt Alf, LLC, and administered by Lisa Ellen Doerler.

Management CompanyLEGEND SENIOR LIVING, LLC
Profit StatusFor-profit

Type Of Units

Private
120 units
Total beds
120 units

Safety & Compliance

Emergency SystemsYes

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

English Spanish

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Licensed Nurses/CNAs
24-Hour Staffing

Additional Services

1 service
Home Care

Amenities & Lifestyle

Library
Spa
Patio
Transportation
Housekeeping
Specific ProgramsTools, Dashboards, Ambulatory Surgical Centers, Assisted Living Facilities, Health Plans - Commercial HMO/PPOs/Marketplace Summary, Health Plans - Medicaid Health Plans Summary, Health Plans - Medicare HMO Summary, Home Health Agencies, Hospitals, Medicaid Health Plan Report Cards, Physicians, Locate Facility, Proximity Search

Contact The Windsor at Ortega

Inspection History

In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.

Legal Actions Info Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg
  • Fines Total number of fines issued.
    2
    vs 5 avg
    ↓ 60% fewer than FL avg
  • Total amount fined Total dollar amount of fines issued.
    $1k
    vs $11.6k
    ↓ 91% lower than FL avg

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. FL average 0 Worse No metrics in this bucket. 4 Better Metrics better than Florida average:
• Total citations (37% below)
• Citations per inspection (21% below)
• Inspections with citations (50% below)
• Inspection citation rate (31% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityFL Averagevs. FL Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 2235 This facility has 37% fewer total citations than a typical Florida assisted living residence (22 vs. FL avg 35).↓ 37% better Rank #325 / 907 Total citations — State benchmarked This home is ranked 325th out of 907 homes we track in Florida for total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Citations per inspection Info Average citations per inspection. 1.11.39 This facility has 21% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.39).↓ 21% better Rank #315 / 907 Citations per inspection — State benchmarked This home is ranked 315th out of 907 homes we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityFL Averagevs. FL Avg
Total inspections Info Combined count of all inspections conducted at this facility. 2026 This facility has had 23% fewer total inspections than the Florida average (20 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 816 This facility has 50% fewer inspections with citations than a typical Florida assisted living residence (8 vs. FL avg 16).↓ 50% better
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 40%58% This facility has 18 percentage points lower inspection citation rate than a typical Florida assisted living residence (40% vs. FL avg 58%).↓ 18% better Rank #203 / 907 Inspection citation rate — State benchmarked This home is ranked 203rd out of 907 homes we track in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Florida that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

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Room sizes icon

Room Sizes: 278 - 375 / 319 - 461 / 407 - 449 / 414 - 431 / 474 - 524 / 573 - 800 sq. ft

Housing options icon
Housing options icon

Housing Options: Suite / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Activities in this home

  • Arts and Crafts
  • Cooking Classes
  • Dancing
  • Exercise Classes
  • Games & Cards
  • Gardening
  • Music Programs
  • Other
  • Shopping
  • Social Events & Outings
  • Theater & Movies
  • Yoga

Living Spaces & Floor Plans for The Windsor at Ortega

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Floor plan 3
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Places of interest near The Windsor at Ortega

Address 6.4 miles from city center Info Estimated distance in miles from Jacksonville's city center to The Windsor at Ortega's address, calculated via Google Maps.

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Compare Assisted Living around Jacksonville

Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
Total monetary fines or penalties in the reporting window from the state source. A single large fine can dominate this figure.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Discovery Village At Deerwood
AL
IL
MC
Jacksonville (Deerwood)
172
Facility 172
FL AVG 85
Rank #76 / 976
Yes
25
Facility 25
FL AVG 41
Rank #910 / 1,332
Dsl Tenant II LLC17
47%
Facility 47%
FL AVG 58.3%
Rank #301 / 907
14
Facility 14
FL AVG 33
Rank #187 / 907
0.8
Facility 0.8
FL AVG 1.4
Rank #11 / 907
For-Profit$10,000Matthew James NunnallySuite / 1 bed / 2 bed-
Brookdale Mandarin
AL
IL
Jacksonville (Southwood)
170
Facility 170
FL AVG 85
Rank #79 / 976
Yes
58
Facility 58
FL AVG 41
Rank #342 / 1,332
Summerville At Mandarin LLC34
59%
Facility 59%
FL AVG 58.3%
Rank #490 / 907
25
Facility 25
FL AVG 33
Rank #389 / 907
0.7
Facility 0.7
FL AVG 1.4
Rank #3 / 907
For-Profit$9,450Katrina WilliamsStudio / 1 Bed / 2 BedA+
The Windsor at Ortega
AL
MC
Jacksonville (Southwest)
120
Facility 120
FL AVG 85
Rank #228 / 976
Yes
36
Facility 36
FL AVG 41
Rank #745 / 1,332
Roosevelt Alf, LLC20
40%
Facility 40%
FL AVG 58.3%
Rank #203 / 907
22
Facility 22
FL AVG 33
Rank #325 / 907
1.1
Facility 1.1
FL AVG 1.4
Rank #315 / 907
For-Profit$1,000Lisa Ellen DoerlerSuite / 1 Bed / 2 Bed-
Starling at San Jose
AL
MC
RC
Jacksonville (Craven)
100
Facility 100
FL AVG 85
Rank #364 / 976
No
51
Facility 51
FL AVG 41
Rank #459 / 1,332
Jax Sj Sh Opco LLC18
28%
Facility 28%
FL AVG 58.3%
Rank #115 / 907
17
Facility 17
FL AVG 33
Rank #233 / 907
0.9
Facility 0.9
FL AVG 1.4
Rank #49 / 907
For-Profit$500Shelly Jones-C-
Beach House
AL
MC
RC
Jacksonville Beach (The Beaches)
100
Facility 100
FL AVG 85
Rank #364 / 976
No
72
Facility 72
FL AVG 41
Rank #168 / 1,332
Auerbach IV-Arctos Property Owner LLC22
45%
Facility 45%
FL AVG 58.3%
Rank #276 / 907
21
Facility 21
FL AVG 33
Rank #304 / 907
1.0
Facility 1.0
FL AVG 1.4
Rank #153 / 907
For-Profit$500Victory Anne SloanStudio / 1 Bed / 2 Bed-

Rank badges are statewide: each community is ranked against every FL community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Financial Assistance for
Assisted Living in Florida

The Windsor at Ortega is located in Jacksonville, Florida.
Here are the financial assistance programs available to residents in Florida.

Get Financial aid guidance

Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled
General Florida resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
FL

High demand; waitlists common.

Benefits
In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+
General Florida resident, at risk of nursing home.
Income Limits ~$2,000/month varies
Asset Limits $5,000 individual
FL

Limited funding; regional variation.

Benefits
Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+
General Florida resident, at risk of nursing home placement; caregiver must be approved.
Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds
Asset Limits ~$2,000 (individual); varies by case manager discretion.
FL

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits
Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+
General Florida resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled
General Florida resident, living in approved facility, receiving SSI or low-income.
Income Limits (2025) ~$1,004/month individual, including SSI
Asset Limits $2,000 (individual), $3,000 (couple).
FL

Limited to specific facility types; ~$78.40/month max supplement.

Benefits
Cash payment (~$78.40/month) for room/board or personal needs in facilities

Frequently Asked Questions about The Windsor at Ortega

What neighborhood is The Windsor at Ortega in?

The Windsor at Ortega is in the Southwest neighborhood of Jacksonville.

What languages are spoken at The Windsor at Ortega?

The team at The Windsor at Ortega speaks English and Spanish.

Who is the owner of The Windsor at Ortega?

The Windsor at Ortega is legally operated by Roosevelt Alf, LLC, and administered by Lisa Ellen Doerler.

Is The Windsor at Ortega in a walkable area?

The Windsor at Ortega has a walk score of 36. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of The Windsor at Ortega?

According to FL state health department records, The Windsor at Ortega's license number is 12509.

When does The Windsor at Ortega's license expire?

According to FL state health department records, The Windsor at Ortega's license expires on July 2, 2027.

Are pets allowed at The Windsor at Ortega?

Yes, The Windsor at Ortega allows residents to bring their pets.

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