The Windsor at Ortega

Overview of The Windsor at Ortega

You can find The Windsor at Ortega on Roosevelt Boulevard in Southwest Jacksonville. This Legend Senior Living site has four types of care.

Those are independent living, assisted living, memory care, and short stays. A person can move in to meet friends and stay even if their health needs change. This helps if they need help with memory or just a brief time to get better before they go back home.

This building has two floors and 120 private beds. You can pick from a suite, one-bedroom, or two-bedroom layout. The area is very calm, but it is not easy to walk around. It has a Walk Score of 36, so you can walk to some spots, but a car is needed for most trips.

You are allowed to bring a pet with you. This makes moving in feel much more like home for most people who live there.

The care team has nurses and aides who are ready to help 24 hours a day. They offer rehab and home care in the building. This means medical help is always close by.

The staff can speak both English and Spanish. This lets families who speak Spanish talk easily about care plans and health choices. There are no language gaps to stop them from sharing what is most important for their loved ones.

Life here offers many picks, like art, cooking, dancing, gym time, and gardening. There are music events, card games, and group trips to stores. Between tasks, people can go to the library, use the spa, or sit on the patio.

It is a big place built to change as people grow older. It sits in a quiet Jacksonville area where most people drive to get around. This community is made to fit your needs.

Facility Direct Line (904) 777-6200 contactus@ahca.myflorida.com

120-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 36 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Facility TypeAssisted Living Facility

IssuanceFebruary 8, 2025

ExpirationJuly 2, 2027

CountyDuval

License Number12509

AccreditationsCARF, Joint Commission, AHCA, NCQA

The Windsor at Ortega is legally operated by Roosevelt Alf, LLC, and administered by Lisa Ellen Doerler.

Management CompanyLEGEND SENIOR LIVING, LLC

Profit StatusFor-profit

Private

120 units

Total beds

120 units

Emergency SystemsYes

Staffing

Key information about the people who lead and staff this community.

English Spanish

Accept Medicaid

Accept Medicare

Rehabilitation Services

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

Home Care

Library

Spa

Patio

Transportation

Housekeeping

Since 2014 · 12 years of data 22 citations 20 inspections 2 fines $1.0K fined

Inspection Score

9 points above the Florida average for assisted living residences (83/100)

Legal Actions Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.

This Facility FL Average vs. FL Avg

Fines Total number of fines issued.
2
vs 5 avg
↓ 60% fewer than FL avg
Total amount fined Total dollar amount of fines issued.
$1k
vs $11.6k
↓ 91% lower than FL avg

Data reflects the most recent 12 years (since 2014).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2014 vs. Florida state average

Overall vs. FL average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	FL Average	vs. FL Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	22	33	This facility has 33% fewer total citations than a typical Florida assisted living residence (22 vs. FL avg 33).↓ 33% better Rank #325 / 906 Total citations — State benchmarked This home is ranked 325th out of 906 homes in Florida for total citations. Shows this facility's total citations compared to the Florida average among 906 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.
Citations per inspection Average citations per inspection.	1.1	1.3	This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3).↓ 15% better Rank #315 / 906 Citations per inspection — State benchmarked This home is ranked 315th out of 906 homes in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 906 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	FL Average	vs. FL Avg
Total inspections Combined count of all inspections conducted at this facility.	20	26	This facility has had 23% fewer total inspections than the Florida average (20 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer
Inspections with citations Inspections that resulted in at least one regulatory citation.	8	16	This facility has 50% fewer inspections with citations than a typical Florida assisted living residence (8 vs. FL avg 16).↓ 50% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	40%	62%	This facility has 22 percentage points lower inspection citation rate than a typical Florida assisted living residence (40% vs. FL avg 62%).↓ 22% better Rank #204 / 906 Inspection citation rate — State benchmarked This home is ranked 204th out of 906 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 906 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.

Show Inspection Reports

What does this home offer?

Pets Allowed

Room Sizes: 278 - 375 / 319 - 461 / 407 - 449 / 414 - 431 / 474 - 524 / 573 - 800 sq. ft

Housing Options: Suite / 1 Bed / 2 Bed

Building Type: Two-story

Transportation Services

Fitness and Recreation

Activities in this home

Arts and Crafts
Cooking Classes
Dancing
Exercise Classes
Games & Cards
Gardening
Music Programs
Other
Shopping
Social Events & Outings
Theater & Movies
Yoga

6.4 miles from city center Estimated distance in miles from Jacksonville's city center to The Windsor at Ortega's address, calculated via Google Maps.

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Compare Assisted Living around Jacksonville

Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


The Windsor at Ortega	AL MC	Jacksonville (Southwest)	120	Yes	36	Roosevelt Alf, LLC	92	20	40% Facility 40% FL AVG 61.5% Rank #204 / 906	22 Facility 22 FL AVG 33 Rank #325 / 906	1.1 Facility 1.1 FL AVG 1.3 Rank #315 / 906	For-Profit	$1,000	Lisa Ellen Doerler	Suite / 1 Bed / 2 Bed	-
Cypress Village	AL IL MC NH RC SNF	Jacksonville (Southside)	112	Yes	13	Ccrc Opco - Cypress Village, LLC	91	22	45% Facility 45% FL AVG 61.5% Rank #277 / 906	29 Facility 29 FL AVG 33 Rank #451 / 906	1.3 Facility 1.3 FL AVG 1.3 Rank #540 / 906	For-Profit	$500	William Rouse	1 bed / 2 bed	-
Starling at San Jose	AL MC RC	Jacksonville (Craven)	100	No	51	Jax Sj Sh Opco LLC	95	18	28% Facility 28% FL AVG 61.5% Rank #116 / 906	17 Facility 17 FL AVG 33 Rank #233 / 906	0.9 Facility 0.9 FL AVG 1.3 Rank #50 / 906	For-Profit	$500	Shelly Jones	-	C-
Seagrass Village of Fleming Island	AL IL MC RC	Fleming Island	100	Yes	57	Vop Sg Fleming, LLC	97	11	45% Facility 45% FL AVG 61.5% Rank #277 / 906	11 Facility 11 FL AVG 33 Rank #136 / 906	1.0 Facility 1.0 FL AVG 1.3 Rank #153 / 906	For-Profit	-	Trisha Lupercio	Studio / 1 Bed / 2 Bed	-
Westminster Woods on Julington Creek	AL IL MC NH SNF	Fruit Cove (Saint Johns)	80	Yes	47	Wesley Manor, Inc	93	21	57% Facility 57% FL AVG 61.5% Rank #444 / 906	23 Facility 23 FL AVG 33 Rank #349 / 906	1.1 Facility 1.1 FL AVG 1.3 Rank #315 / 906	Non-Profit	-	David Berlin	-	C-

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Long-Term Care Waiver

Florida Medicaid LTC Waiver

Age 65+ or 21+ disabled

General Florida resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common.

Benefits

In-home care (6-8 hours/day) Assisted living Respite (240 hours/year) Case management

Community Care for the Elderly (CCE)

Florida CCE

Age 60+

General Florida resident, at risk of nursing home.

Income Limits ~$2,000/month varies

Asset Limits $5,000 individual

Limited funding; regional variation.

Benefits

Homemaker services (3-5 hours/week) Adult day care (~$60/day) Respite (up to 10 days/year)

Home Care for the Elderly (HCE)

Florida Home Care for the Elderly

Age 60+

General Florida resident, at risk of nursing home placement; caregiver must be approved.

Income Limits (2025) ~$2,829/month individual, aligned with Medicaid thresholds

Asset Limits ~$2,000 (individual); varies by case manager discretion.

Limited funding (~3,500 served annually); prioritizes low-income frail seniors.

Benefits

Basic subsidy (~$160/month) for housing/medical costs; special subsidies for supplies/services (e.g., incontinence supplies, ~$50-$200/month)

Program of All-Inclusive Care for the Elderly (PACE)

Florida Medicaid PACE

Age 55+

General Florida resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific counties (e.g., Hillsborough, Miami-Dade); ~10 sites statewide.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Optional State Supplementation (OSS)

Florida Optional State Supplementation

Age 65+ or disabled

General Florida resident, living in approved facility, receiving SSI or low-income.

Income Limits (2025) ~$1,004/month individual, including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific facility types; ~$78.40/month max supplement.

Benefits

Cash payment (~$78.40/month) for room/board or personal needs in facilities

What neighborhood is The Windsor at Ortega in?

The Windsor at Ortega is in the Southwest neighborhood of Jacksonville.

What languages are spoken at The Windsor at Ortega?

The team at The Windsor at Ortega speaks English and Spanish.

Who is the owner of The Windsor at Ortega?

The Windsor at Ortega is legally operated by Roosevelt Alf, LLC, and administered by Lisa Ellen Doerler.

Is The Windsor at Ortega in a walkable area?

The Windsor at Ortega has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of The Windsor at Ortega?

According to FL state health department records, The Windsor at Ortega's license number is 12509.

When does The Windsor at Ortega's license expire?

According to FL state health department records, The Windsor at Ortega's license expires on July 2, 2027.

Are pets allowed at The Windsor at Ortega?

Yes, The Windsor at Ortega allows residents to bring their pets.

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