The Windsor at Ortega
Assisted Living & Memory Care · Jacksonville, FL
The Windsor at Ortega
Assisted Living & Memory Care · Jacksonville, FL
The Windsor at Ortega accepts Medicaid and Medicare.
You can find The Windsor at Ortega on Roosevelt Boulevard in Southwest Jacksonville. This Legend Senior Living site has four types of care.
Those are independent living, assisted living, memory care, and short stays. A person can move in to meet friends and stay even if their health needs change. This helps if they need help with memory or just a brief time to get better before they go back home.
This building has two floors and 120 private beds. You can pick from a suite, one-bedroom, or two-bedroom layout. The area is very calm, but it is not easy to walk around. It has a Walk Score of 36, so you can walk to some spots, but a car is needed for most trips.
You are allowed to bring a pet with you. This makes moving in feel much more like home for most people who live there.
The care team has nurses and aides who are ready to help 24 hours a day. They offer rehab and home care in the building. This means medical help is always close by.
The staff can speak both English and Spanish. This lets families who speak Spanish talk easily about care plans and health choices. There are no language gaps to stop them from sharing what is most important for their loved ones.
Life here offers many picks, like art, cooking, dancing, gym time, and gardening. There are music events, card games, and group trips to stores. Between tasks, people can go to the library, use the spa, or sit on the patio.
It is a big place built to change as people grow older. It sits in a quiet Jacksonville area where most people drive to get around. This community is made to fit your needs.
120-bed community Rank #255 / 1060Bed count — State benchmarkedThis home is ranked 255th out of 1060 homes in Florida for Bed Count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 36 / 100 Rank #818 / 1487Walk Score — State benchmarkedThis home is ranked 818th out of 1487 homes in Florida for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeAssisted Living Facility
IssuanceFebruary 8, 2025
ExpirationJuly 2, 2027
CountyDuval
License Number12509
AccreditationsCARF, Joint Commission, AHCA, NCQA
The Windsor at Ortega is legally operated by Roosevelt Alf, LLC, and administered by Lisa Ellen Doerler.
Management CompanyLEGEND SENIOR LIVING, LLC
Profit StatusFor-profit
Private
120 units
Total beds
120 units
Emergency SystemsYes
Staffing
Key information about the people who lead and staff this community.
English
Spanish
Accept Medicaid
Accept Medicare
Rehabilitation Services
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Home Care
Library
Spa
Patio
Transportation
Housekeeping
Specific ProgramsTools, Dashboards, Ambulatory Surgical Centers, Assisted Living Facilities, Health Plans - Commercial HMO/PPOs/Marketplace Summary, Health Plans - Medicaid Health Plans Summary, Health Plans - Medicare HMO Summary, Home Health Agencies, Hospitals, Medicaid Health Plan Report Cards, Physicians, Locate Facility, Proximity Search
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2014 · 12 years of data
22 citations
20 inspections
2 fines
$1.0K fined
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
9 points above the Florida average for assisted living residences (83/100)
Rank #237 / 876 in Florida Inspection Score — State benchmarked This home is ranked 237th out of 876 homes in Florida for Inspection Score. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 92 out of 100. Letter grade A-. 9 points above the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
2vs 5 avg↓ 60% fewer than FL avg
-
$1kvs $11.6k↓ 91% lower than FL avg
Data reflects the most recent 12 years (since 2014).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2014 vs. Florida state average
Overall vs. FL average
0 Worse
No metrics in this bucket.
5 Better
Metrics better than Florida average:
• Total citations (33% below)
• Citations per year (36% below)
• Citations per inspection (15% below)
• Inspections with citations (50% below)
• Inspection citation rate (35% below)
• Total citations (33% below)
• Citations per year (36% below)
• Citations per inspection (15% below)
• Inspections with citations (50% below)
• Inspection citation rate (35% below)
Latest Inspection
February 3, 2025
Complaint Investigation
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 22 | 33 | This facility has 33% fewer total citations than a typical Florida assisted living residence (22 vs. FL avg 33).↓ 33% better Rank #328 / 907 Total citations — State benchmarked This home is ranked 328th out of 907 homes in Florida for Total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2014.
| 1.8 | 2.8 | This facility has 36% fewer citations per year than a typical Florida assisted living residence (1.8 vs. FL avg 2.8).↓ 36% better |
|
Citations per inspection
Average citations per inspection.
| 1.1 | 1.3 | This facility has 15% fewer citations per inspection than a typical Florida assisted living residence (1.1 vs. FL avg 1.3).↓ 15% better Rank #320 / 907 Citations per inspection — State benchmarked This home is ranked 320th out of 907 homes in Florida for Citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 20 | 26 | This facility has had 23% fewer total inspections than the Florida average (20 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 23% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 16 | This facility has 50% fewer inspections with citations than a typical Florida assisted living residence (8 vs. FL avg 16).↓ 50% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 40% | 62% | This facility has 22 percentage points lower inspection citation rate than a typical Florida assisted living residence (40% vs. FL avg 62%).↓ 22% better Rank #212 / 907 Inspection citation rate — State benchmarked This home is ranked 212th out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The most recent inspection on February 3, 2025, found no deficiencies during a complaint investigation and complaint inspection.
- Past deficiencies involved training issues, including do not resuscitate orders and staff in-service, plus background screening and resident care elopement standards.
- Multiple inspections from 2014 to 2021 cited repeated deficiencies in training, background screening, and food service dietary standards.
What does this home offer?
Pets Allowed
Room Sizes: 278 - 375 / 319 - 461 / 407 - 449 / 414 - 431 / 474 - 524 / 573 - 800 sq. ft
Housing Options: Suite / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Activities in this home
- Arts and Crafts
- Cooking Classes
- Dancing
- Exercise Classes
- Games & Cards
- Gardening
- Music Programs
- Other
- Shopping
- Social Events & Outings
- Theater & Movies
- Yoga
Living Spaces & Floor Plans for The Windsor at Ortega
Places of interest near The Windsor at Ortega
6.4 miles from city center
Estimated distance in miles from Jacksonville's city center to The Windsor at Ortega's address, calculated via Google Maps.
Calculate Travel Distance to The Windsor at Ortega
Add your location
Compare Assisted Living around Jacksonville
The information below is reported by the Florida Agency for Health Care Administration (AHCA).
| The Blake at St. Johns | AL MC RC | St Johns (Saint Johns) | 137
Facility
137
FL AVG
89
Rank
#185 / 1060 | Yes |
37
Facility
37
FL AVG
40
Rank
#788 / 1487 | The Blake At St. Johns Services, LLC | - | 2 | 0%
Facility
0%
FL AVG
61.5%
Rank
#1 / 907 | 2
Facility
2
FL AVG
33
Rank
#21 / 907 | 1.0
Facility
1.0
FL AVG
1.3
Rank
#158 / 907 | For-Profit | - | Brandon Michael Luke | Studio / 1 Bed / 2 Bed | - |
| The Windsor at Ortega | AL MC | Jacksonville (Southwest) | 120
Facility
120
FL AVG
89
Rank
#255 / 1060 | Yes |
36
Facility
36
FL AVG
40
Rank
#818 / 1487 | Roosevelt Alf, LLC | 92
Facility
92
FL AVG
83
Rank
#237 / 876 | 20 | 40%
Facility
40%
FL AVG
61.5%
Rank
#212 / 907 | 22
Facility
22
FL AVG
33
Rank
#328 / 907 | 1.1
Facility
1.1
FL AVG
1.3
Rank
#320 / 907 | For-Profit | $1,000 | Lisa Ellen Doerler | Suite / 1 Bed / 2 Bed | - |
| Cypress Village | AL IL MC NH RC SNF | Jacksonville (Southside) | 112
Facility
112
FL AVG
89
Rank
#362 / 1060 | Yes |
13
Facility
13
FL AVG
40
Rank
#1204 / 1487 | Ccrc Opco - Cypress Village, LLC | 91
Facility
91
FL AVG
83
Rank
#281 / 876 | 22 | 45.5%
Facility
45.5%
FL AVG
61.5%
Rank
#293 / 907 | 29
Facility
29
FL AVG
33
Rank
#453 / 907 | 1.3
Facility
1.3
FL AVG
1.3
Rank
#545 / 907 | For-Profit | $500 | William Rouse | 1 bed / 2 bed | - |
| Westminster Woods on Julington Creek | AL IL MC NH SNF | Fruit Cove (Saint Johns) | 80
Facility
80
FL AVG
89
Rank
#572 / 1060 | No |
47
Facility
47
FL AVG
40
Rank
#570 / 1487 | Wesley Manor, Inc | 93
Facility
93
FL AVG
83
Rank
#203 / 876 | 21 | 57.1%
Facility
57.1%
FL AVG
61.5%
Rank
#461 / 907 | 23
Facility
23
FL AVG
33
Rank
#351 / 907 | 1.1
Facility
1.1
FL AVG
1.3
Rank
#320 / 907 | Not-For-Profit | - | David Berlin | - | C- |
| The Canopy at Duval Station | AL MC | Jacksonville (Northside) | 78
Facility
78
FL AVG
89
Rank
#594 / 1060 | Yes |
18
Facility
18
FL AVG
40
Rank
#1130 / 1487 | Duval Station Operations, LLC | 100
Facility
100
FL AVG
83
Rank
#1 / 876 | 3 | 0%
Facility
0%
FL AVG
61.5%
Rank
#1 / 907 | 3
Facility
3
FL AVG
33
Rank
#36 / 907 | 1.0
Facility
1.0
FL AVG
1.3
Rank
#158 / 907 | For-Profit | - | Sharon Brown | Studio / 1 Bed | - |
Financial Assistance for
Assisted Living in Florida
The Windsor at Ortega is located in Jacksonville, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about The Windsor at Ortega
What neighborhood is The Windsor at Ortega in?
The Windsor at Ortega is in the Southwest neighborhood of Jacksonville.
What languages are spoken at The Windsor at Ortega?
The team at The Windsor at Ortega speaks English and Spanish.
Who is the owner of The Windsor at Ortega?
The Windsor at Ortega is legally operated by Roosevelt Alf, LLC, and administered by Lisa Ellen Doerler.
Is The Windsor at Ortega in a walkable area?
The Windsor at Ortega has a walk score of 36. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of The Windsor at Ortega?
According to FL state health department records, The Windsor at Ortega's license number is 12509.
When does The Windsor at Ortega's license expire?
According to FL state health department records, The Windsor at Ortega's license expires on July 2, 2027.
What payment types does The Windsor at Ortega accept?
The Windsor at Ortega accepts Other.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
