Other senior care options in Indiana:

Page 4 of Best Senior Communities in Indiana

Why trust this guide? Our editorial team analyzed 578 senior communities communities in Indiana using Indiana Department of Health (IDOH) data, inspection records, complaints, amenities, and facility-level details. How we rank senior communities in IN
Reviewed by
Last updated
Jul 2026
We analyzed
578 homes
Other senior care options in Indiana:
Avg Walk Score: 37/ 100The average Walk Score across facilities in Indiana. A third-party neighborhood walkability score (0–100) measuring convenience and context, not healthcare quality. Individual facilities can vary widely from this average.
National Average: 50/ 100
Avg No. of Beds: 116The average licensed bed capacity across facilities in Indiana. Individual facilities can vary widely from this average.
National Average: 90

Compare Senior Communities around Indiana

The information below is reported by the Indiana Department of Health, Division of Long Term Care.

The Barrington of Carmel
SC
AL
IL
MC
NH
SNF
Carmel
154
Facility 154
IN AVG 116
Rank #82 / 435
No
39
Facility 39
IN AVG 37
Rank #275 / 587
Studio / 1 Bed / 2 Bed
18
Facility 18
IN AVG 8
Rank #67 / 407
71.4% A+Kara OwenPrairie Landing Community, IncMelissa Forrester
94
Facility 94
IN AVG 83
Rank #47 / 392
6
2
Facility 2
IN AVG 5
Rank #45 / 293
12
Facility 12
IN AVG 36
Rank #75 / 317
0.9
Facility 0.9
IN AVG 1.9
Rank #107 / 317
Westminster Village Muncie
SC
AL
IL
NH
SNF
Muncie
303
Facility 303
IN AVG 116
Rank #5 / 435
No
6
Facility 6
IN AVG 37
Rank #509 / 587
Studio / 1 Bed / 2 Bed
46
Facility 46
IN AVG 8
Rank #11 / 407
83.8% A+Mary CrutcherWestminster Village Muncie IncStefanie Cummins
89
Facility 89
IN AVG 83
Rank #89 / 392
7
1
Facility 1
IN AVG 5
Rank #1 / 293
27
Facility 27
IN AVG 36
Rank #149 / 317
1.8
Facility 1.8
IN AVG 1.9
Rank #210 / 317
Greenwood Village South
SC
AL
IL
MC
NH
SNF
Greenwood
207
Facility 207
IN AVG 116
Rank #27 / 435
Yes
50
Facility 50
IN AVG 37
Rank #205 / 587
Apartment / Cottage
45
Facility 45
IN AVG 8
Rank #16 / 407
0A+Pamela SeegersJohnson Memorial HospitalAlexa Ulrey
83
Facility 83
IN AVG 83
Rank #154 / 392
11
2
Facility 2
IN AVG 5
Rank #45 / 293
38
Facility 38
IN AVG 36
Rank #179 / 317
1.8
Facility 1.8
IN AVG 1.9
Rank #188 / 317
Christian Care Retirement Community
SC
AL
IL
MC
NH
SNF
Bluffton (Toll Gate Heights)
145
Facility 145
IN AVG 116
Rank #101 / 435
No
4
Facility 4
IN AVG 37
Rank #527 / 587
1 Bed / 2 Bed / 3 Bed
36
Facility 36
IN AVG 8
Rank #27 / 407
40.0% -Austin SmithAdams County Memorial HospitalMelissa Clark
96
Facility 96
IN AVG 83
Rank #23 / 392
8
2
Facility 2
IN AVG 5
Rank #45 / 293
8
Facility 8
IN AVG 36
Rank #48 / 317
0.5
Facility 0.5
IN AVG 1.9
Rank #38 / 317
Stonecroft Health Campus
SC
ADC
AL
MC
NH
RC
SNF
Bloomington
124
Facility 124
IN AVG 116
Rank #157 / 435
No
9
Facility 9
IN AVG 37
Rank #473 / 587
-
1
Facility 1
IN AVG 8
Rank #132 / 407
84.7% A+Dawn BlackDaviess County HospitalKrystle Binion
91
Facility 91
IN AVG 83
Rank #71 / 392
10
2
Facility 2
IN AVG 5
Rank #45 / 293
16
Facility 16
IN AVG 36
Rank #97 / 317
0.8
Facility 0.8
IN AVG 1.9
Rank #85 / 317
Coventry Meadows Assisted Living
SC
NH
AL
MC
RC
Fort Wayne
150
Facility 150
IN AVG 116
Rank #87 / 435
No
17
Facility 17
IN AVG 37
Rank #410 / 587
-
27
Facility 27
IN AVG 8
Rank #34 / 407
84.7% A+Kelly HardyHealth And Hospital Corporation Of Marion CountyCheryl Flaugh
88
Facility 88
IN AVG 83
Rank #99 / 392
28
4
Facility 4
IN AVG 5
Rank #128 / 293
17
Facility 17
IN AVG 36
Rank #104 / 317
0.5
Facility 0.5
IN AVG 1.9
Rank #14 / 317
Copper Trace Family-first Senior Living
SC
AL
MC
NH
SNF
Westfield
223
Facility 223
IN AVG 116
Rank #22 / 435
Yes
4
Facility 4
IN AVG 37
Rank #527 / 587
1 Bed / 2 Bed
1
Facility 1
IN AVG 8
Rank #132 / 407
43.0% -Nancy PollockRiverview HospitalMegan Gutierrez
80
Facility 80
IN AVG 83
Rank #198 / 392
23
6
Facility 6
IN AVG 5
Rank #205 / 293
31
Facility 31
IN AVG 36
Rank #162 / 317
0.9
Facility 0.9
IN AVG 1.9
Rank #56 / 317
North River Health Campus
SC
ADC
AL
IL
MC
NH
SNF
Evansville (East Baseline Road)
95
Facility 95
IN AVG 116
Rank #268 / 435
No
11
Facility 11
IN AVG 37
Rank #456 / 587
studio
1
Facility 1
IN AVG 8
Rank #132 / 407
50.5% A+Mikayla WatkinsGood Samaritan HospitalJacquelyn Fehd
91
Facility 91
IN AVG 83
Rank #71 / 392
2-
23
Facility 23
IN AVG 36
Rank #134 / 317
1.8
Facility 1.8
IN AVG 1.9
Rank #306 / 317
The Towne House Retirement Community
SC
AL
IL
MC
NH
SNF
Fort Wayne
447
Facility 447
IN AVG 116
Rank #2 / 435
No
38
Facility 38
IN AVG 37
Rank #279 / 587
--0-Hayley CarrBhi Senior Living, IncAngela Watson
94
Facility 94
IN AVG 83
Rank #47 / 392
11
1
Facility 1
IN AVG 5
Rank #1 / 293
13
Facility 13
IN AVG 36
Rank #80 / 317
0.6
Facility 0.6
IN AVG 1.9
Rank #53 / 317
Bell Trace Family-first Senior Living
SC
AL
HOS
IL
NH
RC
SNF
Bloomington
90
Facility 90
IN AVG 116
Rank #285 / 435
No
29
Facility 29
IN AVG 37
Rank #337 / 587
Private Rooms / Semi-Private Rooms- 85.7% ---------
Canterbury Nursing and Rehabilitation Center
SC
HOS
MC
NH
RC
SNF
Fort Wayne
142
Facility 142
IN AVG 116
Rank #105 / 435
No
62
Facility 62
IN AVG 37
Rank #131 / 587
-
27
Facility 27
IN AVG 8
Rank #34 / 407
78.9% A+Meeta AnandHealth And Hospital Corporation Of Marion CountyTaylor Derefaka
76
Facility 76
IN AVG 83
Rank #248 / 392
25
7
Facility 7
IN AVG 5
Rank #230 / 293
38
Facility 38
IN AVG 36
Rank #179 / 317
1.1
Facility 1.1
IN AVG 1.9
Rank #73 / 317
Asbury Towers Retirement Community
SC
AL
IL
NH
SNF
Greencastle
123
Facility 123
IN AVG 116
Rank #163 / 435
No
73
Facility 73
IN AVG 37
Rank #49 / 587
Studio / 1 Bed / 2 Bed-0A+Eric AhlbrandPulaski Memorial HospitalAudra Rose
77
Facility 77
IN AVG 83
Rank #234 / 392
6
2
Facility 2
IN AVG 5
Rank #45 / 293
87
Facility 87
IN AVG 36
Rank #273 / 317
4.4
Facility 4.4
IN AVG 1.9
Rank #315 / 317
River Pointe Health Campus
SC
AL
NH
RC
SNF
Evansville (Galaxy Drive)
124
Facility 124
IN AVG 116
Rank #157 / 435
Yes
52
Facility 52
IN AVG 37
Rank #199 / 587
studio / 1 bed
31
Facility 31
IN AVG 8
Rank #31 / 407
46.8% A+Jordan ShotsGood Samaritan HospitalRebecca Martin
75
Facility 75
IN AVG 83
Rank #264 / 392
9
4
Facility 4
IN AVG 5
Rank #128 / 293
53
Facility 53
IN AVG 36
Rank #227 / 317
3.3
Facility 3.3
IN AVG 1.9
Rank #252 / 317
Wellbrooke of Westfield
SC
NH
AL
Westfield
129
Facility 129
IN AVG 116
Rank #144 / 435
Yes
5
Facility 5
IN AVG 37
Rank #518 / 587
Studio / 1 Bed
1
Facility 1
IN AVG 8
Rank #132 / 407
76.0% A-Maggie ConnerHancock Regional HospitalEslam Abusamra
73
Facility 73
IN AVG 83
Rank #292 / 392
7
5
Facility 5
IN AVG 5
Rank #172 / 293
79
Facility 79
IN AVG 36
Rank #264 / 317
5.6
Facility 5.6
IN AVG 1.9
Rank #305 / 317
The Springs at Lafayette
SC
ADC
AL
MC
NH
SNF
Lafayette (Columbian Park)
126
Facility 126
IN AVG 116
Rank #152 / 435
Yes
69
Facility 69
IN AVG 37
Rank #76 / 587
Studio / 1 Bed
1
Facility 1
IN AVG 8
Rank #132 / 407
32.5% A-Jeffrey WeaverBoard Of Trustees Of The Flavius J Witham MemorialMichelle Thompson
78
Facility 78
IN AVG 83
Rank #228 / 392
10
2
Facility 2
IN AVG 5
Rank #45 / 293
59
Facility 59
IN AVG 36
Rank #237 / 317
2.6
Facility 2.6
IN AVG 1.9
Rank #252 / 317
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Overview of Crown Pointe of Anderson

Enjoy the best of your golden years at Crown Pointe of Anderson, a dedicated community in Anderson, IN, offering independent living and assisted living. Purposely built and spacious studio to two-bedroom floor plans are provided, dedicated to residents’ comfort and safety. Weekly housekeeping and round-the-clock security are also available, so residents have a worry-free lifestyle.

Fun recreation sites and wellness opportunities are easily accessible, ensuring residents can live actively and maintain social connections. With three delectable and healthy meals daily, residents enjoy mealtimes that cater to their dietary needs and preferences. The community’s vibrant setting, accompanied by its state-of-the-art amenities, including a hair salon, a library, a community room, sunrooms, and a chapel, helps residents to thrive in retirement.

Contact Crown Pointe of Anderson

Overview of Residences at Deer Creek

Founded by a group of local physicians, Residences at Deer Creek has served seniors in Schererville, Indiana, for 15 years. The community offers assisted living, memory care, and respite care along U. Highway 30, about 6 miles from Methodist Hospitals Southlake Campus. It is operated by Ail Operating LLC, with Karen Ayersman as Executive Director and Frances Guyton-Ward as Director of Nursing.

The 130-bed community is in a three-story building with studio, one-bedroom, and two-bedroom apartment options. The home’s occupancy is about 75%, giving families a well-established senior living community with a range of housing choices. Residents also have access to transportation services, fitness programs, and recreational activities. Pets are welcome, which can make the move easier for those with animal companions.

The surrounding neighborhood has a Walk Score of 34 out of 100. A few nearby destinations are within walking distance, but most errands require a car. The location near Methodist Hospitals Southlake Campus may also be helpful for residents who need ongoing medical care.

State inspections by the Indiana Department of Health have reviewed documentation and notification practices, including the timely reporting of falls and other incidents. Inspectors have also looked at staff training records and supervision procedures. Some inspection periods had no findings, which reflects continued regulatory oversight over time rather than a single inspection result.

Contact Residences At Deer Creek

Overview of Hubbard Hill Estates

Hubbard Hill Estates is a 280-bed nonprofit skilled nursing and residential community at 28070 CR 24 in Elkhart, Indiana. Operating as a voluntary nonprofit since 1977, the campus is administered by Anne Knouse and holds CMS certification (CCN 155754). The community serves Elkhart County with a multi-level care model including independent living, assisted living, memory care through the Living Wisdom Center, and short-term rehabilitation.

The facility provides licensed medical care under federal Medicare and Medicaid programs, primarily focusing on high-acuity rehabilitation and recovery. CMS awards the nursing center a full 5-star overall rating, ranking it 22nd out of 267 Indiana nursing homes, supported by maximum 5-star sub-ratings for health inspections, staffing, and quality measures. Current 2026 filings show that the facility maintains a citations-per-inspection rate of zero based on the March 2025 complaint investigation. Occupancy for the nursing portion is approximately 86%, with 57 of 66 certified beds currently filled.

Direct bedside support is provided 24/7 by a nursing team with total care hours reaching 4 hours and 44 minutes per resident per day, which is 34% above state norms. Registered Nurse (RN) coverage is particularly robust at 1 hour and 21 minutes daily, more than double the Indiana average. Physical therapist hours run 275% above the Indiana average, supporting a short-stay discharge-to-community rate that is 19% better than the state mean. The Living Wisdom Center provides specialized memory care through private apartments and a residential living model tailored for those with cognitive decline. Clinical stability is a hallmark of the program, with long-stay hospitalizations running 43% better than state averages.

The campus offers residential floor plans ranging from private suites in the Living Wisdom Center to independent retirement cottages. All-inclusive monthly services cover three dietitian-approved meals daily, housekeeping, and personal laundry.

Shared spaces include a library, a beauty salon, the Founder’s Chapel for spiritual services, and communal lounges with fireplaces. The social calendar features an “Intergenerational Experience” program, arts and crafts, and local community outings. For off-site medical appointments, the facility provides scheduled transportation to ensure residents remain connected to the Elkhart area.

Prospective residents seeking high-performing short-term rehabilitation or a specialized memory care environment with robust nursing ratios and a BBB A+ rating may find this setting appropriate. Interested individuals should contact the administrator directly to discuss current availability for the various care levels and schedule a tour to assess the 2026 quality performance firsthand.

Contact Hubbard Hill Estates Inc

Overview of The Mansion on Main

Burrowed in the heart of New Albany, IN, The Mansion on Main is an award-winning senior living community, offering compassionate assisted living services. The community is designed to provide residents with a luxurious residence that allows them to comfortably rest or invite their friends and family over. A dedicated and reliable care team is always on standby to provide care and immediate attention during emergencies or whenever residents need them.

Focused on helping residents live their retirement life in utmost comfort and convenience, the community features a variety of amenities, including a bar/lounge, state-of-the-art fitness center, theater room, game room, and modern social gathering areas. Various activities are also offered to make sure residents stay active, stimulated, and engaged. At The Mansion on Main, residents enjoy a vibrant retirement experience within a hotel-like setting that allows them to flourish and thrive.

Contact The Mansion on Main

Overview of Mulberry Health & Rehabilitation Center

Mulberry Health & Rehabilitation Center is a 159-bed skilled nursing facility on West Jackson Street in Mulberry, Indiana. Owned by Mulberry Health and run by Henry County Memorial Hospital under administrator Heidi Wallar, this one-year-old facility operates at a 77 percent occupancy rate. It accepts Medicare and private pay structures, with residents staying an average of 172 days for post-acute recovery or continuous clinical care.

The care model delivers 3 hours and 36 minutes of direct daily nursing care per resident, with 40 minutes provided by registered nurses. This staffing supports the center’s short-term rehab, general skilled nursing, and outpatient therapy programs. Daily operations include 24-hour staffing and localized therapy services. The immediate neighborhood has a walkability score of 32 out of 100, meaning a car is required for most daily errands outside the campus. Regarding state regulatory history, surveys have evaluated medication management, fire safety equipment, and resident assessment practices. Additionally, a May 2025 complaint investigation resulted in zero citations, confirming compliance with state standards.

Families can communicate with the administrative team to check on current room openings, verify therapy schedules, or ask about specific insurance coverage options.

Contact Mulberry Health & Rehabilitation Center

Overview of Life Care Center of Valparaiso

Life Care Center of Valparaiso is a 110-bed skilled nursing and rehabilitation facility operated by Valparaiso Operations, LLC in Valparaiso, Indiana. Situated in Porter County near Porter Health Care System, the facility offers skilled nursing, memory care, rehabilitation, and respite care with 24-hour staffing. Accepted are Medicare, Medicaid, and private pay.

All four CMS sub-ratings sit above Indiana’s average, producing a 5-star overall rating. The staffing sub-rating reflects case-mix adjusted hours 56.9 percent above state benchmark, and Quality Measures run 23.5 percent above Indiana average. Over four years on file, the facility averaged 6.5 deficiencies annually, 55 percent above Indiana’s average of 4.2, with no immediate jeopardy findings, fines, or enforcement actions, and every complaint investigation returning unsubstantiated. Deficiencies have focused in care planning and clinical monitoring rather than acute harm: skin condition monitoring and wound care gaps have appeared in three of four annual surveys, kitchen sanitation was cited in both 2022 and 2023, and antibiotic stewardship was flagged in consecutive years before dropping from the record. No deficiency in the window involves resident abuse or a serious adverse outcome. Occupancy at 88 percent runs well above Indiana’s 68.1 percent average.

A certified activity director and certified dietitian are on staff. Amenities feature a fine dining program, Community Re-Entry Program for discharge planning, landscaped grounds and courtyards, and a beauty salon and barber shop.

Life Care Center of Valparaiso suits Porter County residents seeking post-acute rehabilitation or long-term skilled nursing near Valparaiso’s hospital network. It has a clean enforcement record and consistently above-average ratings across all four CMS dimensions.

Contact Life Care Center of Valparaiso

Overview of The Crossings at Covington Commons

A very charming senior living community that offers a wide range of assisted living options with several floor plans available, Five Star Residences of Fort Wayne is able to create a home-like atmosphere where families can spend quality time together. They offer assisted living, independent living, and outpatient rehabilitation, with respite care services. As the name suggests, Five Star Residences offers high-quality senior-living experience that is established through their excellent service that many families from all over the country acclaim. A proud member of the Five Star Residences of Fort Wayne offers a stress-free senior living lifestyle for you and your pet.

Life at the Five Star Residences of Fort Wayne offers modern amenities and friendly staff, they offer senior care service like no other. Residential life is all about the amenities: housekeeping, physical therapy, social events, 24-hour concierge, hair salon, library, and restaurant-style dining that make the environment a place where friendships and memories bloom.

Contact The Crossings at Covington Commons

The Forum at the Crossing

8505 Woodfield Crossing Blvd, Indianapolis, IN 46240
Overview of The Forum at the Crossing

A proud member of the Five Star residences, The Forum at the Crossings is one of the most known senior communities in Indianapolis. The Forum boasts the quality of service and features of the community are high-quality. It’s an innovative community that has a mission to modernize the former approach to senior living by focusing on the convenience of their residents. It’s an independent living and memory care community that offers outpatient rehabilitation and respite care services. Their memory care service is considered to be one of the best and trusted communities in Indianapolis. The Forum at the Crossing is definitely a reliable choice for many families, as they ensure that their loved ones are well-taken care of in the professional and elegant  community.

As a Five Star Residences community, life at The Forum at the Crossing all is centered on a continuum of care a team of friendly staff, they offer senior care service like no other. From delicious meals served any time of the day to fun activities open for everyone, they always strive to provide whatever is it you will need. Residential life is all about the amenities: housekeeping, physical therapy, social events, 24-hour concierge, hair salon, library, and restaurant-style dining that make the environment a place where friendships and memories bloom. They also honor veterans who live in their community through their Wall of Honor that celebrates their effort and experience. Visitation is open anytime where overnight stays are allowed. 

Contact The Forum at the Crossing

Overview of Adams Woodcrest

Adams Woodcrest is a 167-bed nursing home at 1300 Mercer Avenue in Decatur, Indiana. It is run by administrator Alma Ahmetovic under Adams County Memorial Hospital, takes Medicare, Medicaid, and private pay, and usually operates at nearly full capacity. The average stay lasts about 185 days, meaning the building houses a mix of people recovering from short-term hospital visits and residents who live there full-time.

The clinical staff provides about 3 hours and 41 minutes of direct care to each resident every day. That daily hands-on time includes 32 minutes from registered nurses, 32 minutes from nurse aides, and 26 minutes from licensed practical nurses. This 24-hour setup handles physical rehabilitation, general therapy programs, and temporary respite care. Inside, the building features an on-site salon, guest rooms for overnight visitors, and an affiliation with a family medicine practice.

The daily routine includes laundry services, Wi-Fi, scheduled activities, and meals prepared by a chef. For visitors, the surrounding area has a walkability score of 79 out of 100, so running errands on foot is quite easy. During recent state health inspections, the main focus areas were clinical documentation and Life Safety Code compliance. The facility was found to be in full compliance with all regulations, resulting in a citation rate of zero.

Prospective residents can contact the front office to ask about open beds, find out how the chef-prepared dining plans work, or set up a time to look around the property. The administrative team can also walk you through the payment options and help get the enrollment paperwork set up.

Contact Adams Woodcrest

Overview of Meadow Brook Senior Living

Meadow Brook Senior Living offers a distinctive experience in Fishers, Indiana, providing top-notch assisted living for seniors and a dedicated memory care center. Within this intimate and well-maintained community, residents have the unique opportunity to forge fulfilling connections and relationships that enrich their golden years. With the worries of home maintenance lifted, they can fully embrace life, knowing that capable hands are experienced in senior care.

The community’s commitment extends to dining with three daily restaurant-style meals that not only nourish but also create an enjoyable culinary experience. Safety and vitality converge through the presence of an emergency response system and a fully-equipped gym offering fitness classes. Scheduled transportation for medical appointments and group outings guarantees that residents remain engaged and socially active. 

Contact Meadow Brook Senior Living

Weighting overview

  • 35%
    Resident Experience
  • 25%
    Regulatory
  • 15%
    Visual Media
  • 10%
    Website
  • 10%
    Stability
  • 5%
    Environment
01

Resident & Family Experience 35%

The single largest share of every ranking. Aggregated review sentiment and volume from major platforms — the closest signal to real resident experience.

  • Includes
  • Review Sentiment
  • Review Volume
02

Regulatory & Safety Record 25%

State inspection records, citations, and complaint visits. We weight per-inspection rates more heavily than raw counts.

  • Includes
  • State Inspections
  • Citations/Inspection
  • % Inspections w/ Citations
  • Complaint Visits
  • Accreditations
  • BBB Rating
03

Visual Media & Transparency 15%

Communities that publish high-quality visuals give families a real preview. No photos or tours = a negative transparency signal.

  • Includes
  • Video Tours
  • Virtual Walkthroughs
  • Photo Quantity
  • Photo Quality
04

Website & Operator Transparency 10%

Site quality and whether the operator publishes basic accountability information — staff names, contact details, ownership.

  • Includes
  • Website Content
  • Mobile Usability
  • Staff Info Available
  • Owner Info Available
05

Community Stability 10%

Operational signals indicating whether a community is well-run and meeting demand.

  • Includes
  • Occupancy Rate
  • Bed Options
06

Environment & Pricing 5%

Walkability and pricing transparency. Walk Score is weighted higher for Independent Living than for Memory Care, where most residents do not leave unaccompanied.

  • Includes
  • Walk Score
  • Pricing Transparency
No paid rankings Communities cannot pay to influence placement.
How we're paid: If we help you find a community and you move in, that community may pay us a referral fee. This never affects where they rank or what you pay. Learn more
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Frequently Asked Questions about Senior Communities in Indiana

What is senior living?

Senior communities are residential settings designed for adults aged 55 or older, with options ranging from active independent living to assisted living and memory care.

How many senior communities are listed on this page?

This page features 578 senior communities in Indiana. Use the filters and comparison tools above to compare ratings, amenities, and pricing.

How do I choose the right senior community in Indiana?

Start by matching the level of care offered to the resident's current and anticipated needs, then compare licensing status, staff-to-resident ratios, recent inspection results, and pricing. Tour at least two or three communities in Indiana, talk to current residents and families, and confirm what is included in the base rate versus billed as add-on services.

What should I look for when visiting senior communities in Indiana?

Pay attention to staff interactions with residents, cleanliness and odor, food quality at meal times, the activity calendar, and how questions about pricing and care plans are answered. Ask to see the most recent state inspection report, the move-out / level-of-care-change policy, and a sample monthly bill that lists every fee.