Best Nursing Homes in Pomona, CA

Why trust this guide? Our editorial team analyzed 8 nursing homes in Pomona, CA using CMS data, inspection records, complaints, amenities, and facility-level details. How we rank nursing homes in CA
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We analyzed These are the facilities in Pomona, CA our team has analyzed — not a count of every nursing home provider in Pomona, CA.
8 homes
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Avg Overall CMS Rating: 2.8/ 5The average Overall CMS Rating for all CMS-certified nursing homes in Pomona, CA. Ratings combine health inspections, staffing, and quality measures, with inspections weighted most. Individual facilities can vary widely from this average.
National Average: 3.2/ 5
Avg Staffing Rating: 3.3/ 5The average Staffing Rating across all CMS-certified nursing homes in Pomona, CA. Reflects nursing staff hours per resident per day (including RNs), adjusted for residents' care needs. Individual facilities can vary widely from this average.
National Average: 3.4/ 5
Avg Health Insp. Rating: 2.3/ 5The average Health Inspection Rating across all CMS-certified nursing homes in Pomona, CA. Based on each facility's recent inspections and complaint investigations, weighing the number, scope, and severity of deficiencies. Individual facilities can vary widely from this average.
National Average: 3.0/ 5

Compare Nursing Homes around Pomona

Info below is compiled from CMS reports & the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the benchmark below for the typical California score; higher is better. This is a proprietary Assisted Living Magazine score.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The California average is: 61.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Harrison Villa of Mt. San Antonio Gardens
NH
AL
IL
MC
SNF
Pomona
520
Facility 520
CA AVG 103
Rank #16 / 1,645
84.0%
Facility 84.0%
CA AVG 75.9
Rank #487 / 1,452
+11%
6.84
Facility 6.84
CA AVG 4.22
Rank #3 / 288
+3%+62%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 293
94
Facility 94
CA AVG 81
Rank #213 / 1,474
16
Facility 16
CA AVG 50.2
Rank #20 / 290
5.3
Facility 5.3
CA AVG 4.6
Rank #216 / 290
-437- 45 Congregational Homes
$5.9MFiscal year ending 09/2023
Facility $5.9MFiscal year ending 09/2023
CA AVG $15.7M
Rank #249 / 259
$18.0MFiscal year ending 09/2023
Facility $18.0MFiscal year ending 09/2023
CA AVG $9.0M
Rank #11 / 259
306%Fiscal year ending 09/2023
Facility 306%Fiscal year ending 09/2023
CA AVG 61.2%
Rank #2 / 259
55016
Claremont Care Center
NH
MC
SNF
Pomona
99
Facility 99
CA AVG 103
Rank #724 / 1,645
88.8%
Facility 88.8%
CA AVG 75.9
Rank #380 / 1,452
+17%
4.25
Facility 4.25
CA AVG 4.22
Rank #123 / 288
-23%+1%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 293
-
50
Facility 50
CA AVG 50.2
Rank #182 / 290
5.0
Facility 5.0
CA AVG 4.6
Rank #200 / 290
-88-
72
Facility 72
CA AVG 59
Rank #673 / 2,057
Carla Arellano
$15.0MFiscal year ending 12/2023
Facility $15.0MFiscal year ending 12/2023
CA AVG $15.7M
Rank #117 / 259
$8.2MFiscal year ending 12/2023
Facility $8.2MFiscal year ending 12/2023
CA AVG $9.0M
Rank #134 / 259
54.8%Fiscal year ending 12/2023
Facility 54.8%Fiscal year ending 12/2023
CA AVG 61.2%
Rank #116 / 259
55394
Country Oaks Care Center
NH
SNF
Pomona
81
Facility 81
CA AVG 103
Rank #909 / 1,645
86.4%
Facility 86.4%
CA AVG 75.9
Rank #432 / 1,452
+14%
4.35
Facility 4.35
CA AVG 4.22
Rank #108 / 288
-42%+3%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 293
-
94
Facility 94
CA AVG 50.2
Rank #266 / 290
3.6
Facility 3.6
CA AVG 4.6
Rank #103 / 290
170A+
87
Facility 87
CA AVG 59
Rank #249 / 2,057
Country Oaks Partners LLC
$13.9MFiscal year ending 12/2023
Facility $13.9MFiscal year ending 12/2023
CA AVG $15.7M
Rank #130 / 259
$8.8MFiscal year ending 12/2023
Facility $8.8MFiscal year ending 12/2023
CA AVG $9.0M
Rank #115 / 259
63.4%Fiscal year ending 12/2023
Facility 63.4%Fiscal year ending 12/2023
CA AVG 61.2%
Rank #51 / 259
55247
Pomona Vista Care Center
NH
SNF
Pomona
59
Facility 59
CA AVG 103
Rank #1,085 / 1,645
88.1%
Facility 88.1%
CA AVG 75.9
Rank #399 / 1,452
+16%
4.01
Facility 4.01
CA AVG 4.22
Rank #151 / 288
-3%-5%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 293
-
74
Facility 74
CA AVG 50.2
Rank #244 / 290
4.6
Facility 4.6
CA AVG 4.6
Rank #179 / 290
252A+
91
Facility 91
CA AVG 59
Rank #155 / 2,057
Mjb Partners LLC
$10.0MFiscal year ending 12/2023
Facility $10.0MFiscal year ending 12/2023
CA AVG $15.7M
Rank #201 / 259
$5.4MFiscal year ending 12/2023
Facility $5.4MFiscal year ending 12/2023
CA AVG $9.0M
Rank #204 / 259
54.1%Fiscal year ending 12/2023
Facility 54.1%Fiscal year ending 12/2023
CA AVG 61.2%
Rank #122 / 259
55282
Park Avenue Healthcare & Wellness Centre
NH
SNF
Pomona
231
Facility 231
CA AVG 103
Rank #106 / 1,645
93.5%
Facility 93.5%
CA AVG 75.9
Rank #254 / 1,452
+23%
3.67
Facility 3.67
CA AVG 4.22
Rank #216 / 288
-14%-13%
$151.5k
Facility $151.5k
CA AVG $56.5k
Rank #289 / 293
-
154
Facility 154
CA AVG 50.2
Rank #288 / 290
3.9
Facility 3.9
CA AVG 4.6
Rank #135 / 290
4216A+
73
Facility 73
CA AVG 59
Rank #641 / 2,057
Pomona Nursing & Healthcare Centre, LLC
$26.2MFiscal year ending 12/2023
Facility $26.2MFiscal year ending 12/2023
CA AVG $15.7M
Rank #24 / 259
$17.7MFiscal year ending 12/2023
Facility $17.7MFiscal year ending 12/2023
CA AVG $9.0M
Rank #12 / 259
67.6%Fiscal year ending 12/2023
Facility 67.6%Fiscal year ending 12/2023
CA AVG 61.2%
Rank #39 / 259
555852
Chino Valley Healthcare Center
NH
HOS
MC
RC
SNF
Pomona
102
Facility 102
CA AVG 103
Rank #690 / 1,645
70.6%
Facility 70.6%
CA AVG 75.9
Rank #914 / 1,452
-7%
4.66
Facility 4.66
CA AVG 4.22
Rank #62 / 288
-2%+10%
$10.4k
Facility $10.4k
CA AVG $56.5k
Rank #202 / 293
-
42
Facility 42
CA AVG 50.2
Rank #150 / 290
3.5
Facility 3.5
CA AVG 4.6
Rank #96 / 290
172A+ 45 Friedman Family Trust
$12.1MFiscal year ending 12/2023
Facility $12.1MFiscal year ending 12/2023
CA AVG $15.7M
Rank #164 / 259
$6.3MFiscal year ending 12/2023
Facility $6.3MFiscal year ending 12/2023
CA AVG $9.0M
Rank #187 / 259
52%Fiscal year ending 12/2023
Facility 52%Fiscal year ending 12/2023
CA AVG 61.2%
Rank #153 / 259
55126

Rank badges are statewide: each community is ranked against every CA community we track that reports that metric, not just the 8 analyzed for Pomona.

Overview of Harrison Villa of Mt. San Antonio Gardens

Harrison Villa of Mt. San Antonio Gardens offers independent living, assisted living, memory care, nursing home care, and skilled nursing in Pomona, California. Having several care levels in one community may suit someone whose needs increase over time, because moving to another level could be possible without leaving the community, subject to assessment, availability, and community policies. Assisted living supports daily activities, memory care provides supervision for residents with dementia related needs, and nursing home or skilled nursing care addresses more intensive nursing needs.

Rehabilitation services and short term rehabilitation give someone recovering from an illness, injury, hospitalization, or procedure a temporary setting focused on regaining function. Respite care offers a temporary stay when a usual caregiver needs relief or is unavailable. High Acuity Assisted Living may suit residents who need more help or have greater care complexity than standard assisted living, and the community also has a Wellness Center.

Staffing is available around the clock, including overnight. Total nurse staffing is 6 hours and 37 minutes per resident per day, including 2 hours and 28 minutes from licensed nurses; this describes average nursing staff time rather than one nurse being assigned continuously to one resident. Medicare and private pay are accepted. Medicare applies when services meet Medicare eligibility and coverage rules, while private pay allows families to use their own funds.

A Walk Score of 45 is classified as car dependent, so someone who no longer drives will generally need a family member or another ride for most errands. Joyce Frempong is the administrator, and Congregational Homes, Incorporated operates the community. The range of care may be a good fit for someone whose needs could increase over time, particularly when remaining in the same community matters and the needed level has availability.

Contact Harrison Villa of Mt. San Antonio Gardens

Overview of Claremont Care Center

Claremont Care Center, Pomona, California’s premier location for nursing care, is committed to providing a welcoming environment where residents can regain strength, mobility, and a sense of home. The dedicated staff collaborates with individuals, families, and healthcare providers to develop personalized care and treatment plans. The facility prioritizes the art of caring, offering skilled nursing services with a focus on comfort, safety, and therapeutic support. Claremont Care Center’s vision is to be a center of excellence in the field of nursing homes. 

The state-of-the-art in-house therapy at Claremont Care Center utilizes modern techniques and hands-on approaches for tailored short and long-term rehabilitation. With a commitment to ensuring guests feel valued and cared for, the facility provides a range of activities and excursions to keep residents active and engaged. The monthly activity calendar offers diverse options, fostering a vibrant and fulfilling lifestyle for all individuals at Claremont Care Center.

Contact Claremont Care Center

Overview of Country Oaks Care Center

Country Oaks Care Center is a facility located in the heart of Pomona, CA, that provides compassionate, skilled nursing, and sub-acute care. As part of their services they provide their residents with 24/7 skilled nursing services, and an array of rehabilitation services to help residents stay healthy, as well as regain their mobility and independence if possible. These services include wound care and pain management, restorative nursing, as well as diabetic management.

Country Oaks also ensure that residents not only get the healthcare their body needs, but also their psychosocial needs. Fitness activities, stretching exercises help enhance physical wellness, while outings, musical performances and outside entertainment enhance mental wellbeing and promote socialization.

Contact Country Oaks Care Center

Overview of Pomona Vista Care Center

Pomona Vista Care Center is a 59-bed skilled nursing facility located in Pomona, CA. They offer skilled nursing and rehabilitations services to help their patients and residents rest and recover, as well as regain their mobility and independence. Their skilled support staff consists of clinicians, therapists, and medical consultants who provide residents with 24/7 skilled nursing care, medication management, and pain management among other things.

The residents of Pomona Vista Care Center also have access to nutrition & hydration programs to ensure that they receive their dietary needs in order to stay healthy and improve their health conditions. They also provide diabetic management and education, as well as stroke rehabilitation.

Contact Pomona Vista Care Center

Overview of Park Avenue Healthcare & Wellness Centre

Park Avenue Healthcare & Wellness Center is a large healthcare facility located in Pomona, CA, dedicated to providing quality skilled nursing services to their residents. Their team of specialists including licensed nurses, therapists, social workers and activities coordinators works together to create comprehensive, individualized treatment plans intended to restore the residents to the fullest potential.

The residents of Park Avenue Healthcare & Wellness Center also offer a variety of therapy options. Physical therapy helps reduce pain and fall risk through stretches and gait training. Occupational therapy helps improve daily functionability, and speech therapy helps improve or retain speaking ability after an injury or illness.

Contact Park Avenue Healthcare & Wellness Centre

Overview of Chino Valley Healthcare Center

Chino Valley Healthcare Center, located in Pomona, CA, is a healthcare facility that offers quality skilled nursing services and rehabilitative services. As part of those services, they provide 24/7 skilled nursing care, diabetic care management, wound care, and assistance with daily activities. They also have specialized programs for psychological care and Alzheimer’s.

Chino Valley Healthcare Center also offers Complex Care which includes a variety of services that helps improve the residents’ overall well being such as physical, respiratory, and speech therapy. Additionally, fall management and IV therapy are also offered. 

Contact Chino Valley Healthcare Center

Overview of Oak Tree Lodge of Mt. San Antonio Gardens

Oak Tree Lodge, located inside Mt San Antonio Gardens’ campus in Pomona, CA, is a senior living community that offers assisted living services to its residents. Their accommodations feature attractive studio apartments, each with a private bath. Additionally, the homes are enhanced by welcoming common areas and courtyards with blossoming flowers and shady trees. At Oak Tree Lounge, residents are provided round-the-clock staff availability for assistance as needed. This includes escorting or mobility assistance, as well as assistance with regular daily activities.

The campus features a number of amenities. The picturesque grounds and raised garden beds, provides areas for meditation or relaxation, and the three meals provided daily and are prepared to accommodate personal taste and dietary requirements. Life enrichment activities are also available for residents to participate in, and are designed around shared interests of the residents.

Contact Oak Tree Lodge of Mt. San Antonio Gardens

Overview of Taylor Villa of Mt. San Antonio Gardens

Taylor Villa, located within Mt San Antonio Gardens in Pomona, CA, is a senior living community dedicated to providing quality memory care services to its residents. This senior care home located within the same campus as Harrison Villa and Oak Tree Lodge, is a special unit that provides assisted living services for residents living with Alzheimer’s and other forms of dementia. And as part of those services, they receive round the clock supervision, and life enrichment programs that help the cognitive, creative, physical and psycho-social needs of residents.

As residents of Mt San Antonio Gardens, they also receive the same access to their rich array of amenities. This includes the deliciously prepared meals and snacks, created to cater to the residents’ taste and dietary needs. Their beautifully landscaped courtyard and garden provides relaxing spaces for residents to relax and breathe in fresh air.

Contact Taylor Villa of Mt. San Antonio Gardens

Ranking Methodology

How we rank these nursing homes

Every nursing home above is evaluated across five weighted categories using CMS data including Care Compare, Payroll-Based Journal, and Medicare Cost Reports.

  • CMS data
  • 5 weighted categories
  • Updated quarterly
Full methodology

Weighting overview

  • 35%
    Care Quality
  • 20%
    Staffing
  • 20%
    Regulatory
  • 20%
    Operational
  • 5%
    Environment
01

Care Quality 35%

The largest single share of every ranking. CMS star ratings and quality measures that reflect actual care delivered to residents.

  • Includes
  • Overall Rating
  • Health Inspection
  • QM Rating
  • Long-Stay QM
  • Short-Stay QM
02

Staffing Adequacy 20%

The strongest predictor of resident outcomes. Volume and stability of nursing care, drawn from CMS Payroll-Based Journal.

  • Includes
  • Nurse Hrs/Res/Day
  • RN vs State
  • Total Nurse Staff Hrs vs State
  • RN Turnover
03

Regulatory & Safety Record 20%

Inspection patterns that star ratings can mask. We weight per-inspection rates more heavily than raw counts.

  • Includes
  • Citations
  • Citations/Inspection
  • Severe Citations
  • Fines
  • Accreditations
04

Operational & Financial Stability 20%

Stable operations and sound finances are leading indicators of consistent care over time.

  • Includes
  • Occupancy vs State
  • Avg Length of Stay
  • Revenue
  • Payroll %
  • Years in Operation
  • Admin Tenure
05

Environment & Accessibility 5%

Context that matters to families but doesn't directly measure clinical care. Weighted lower for nursing homes than for assisted or independent living.

  • Includes
  • Walk Score
  • BBB Rating
No paid rankings Facilities cannot pay to influence placement.
How we're paid: If we help you find a home and you move in, that home may pay us a referral fee. This never affects where they rank or what you pay. Learn more
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Frequently Asked Questions about Nursing Homes in Pomona, CA

What's the difference between assisted living and a nursing home in California?

Assisted living in California is a residential model focused on housing, hospitality, and help with daily activities. Nursing homes (skilled nursing facilities) provide 24/7 medical care from licensed nurses for residents with significant health needs, and are regulated more strictly under both state and federal CMS rules.

Does California Medicaid cover nursing home care?

Yes — California Medicaid covers nursing home care for residents who meet income, asset, and medical-need eligibility requirements. Most CMS-certified nursing homes accept Medicaid as a primary payer once long-term-care eligibility is established.

What is nursing home care?

Nursing homes (also called skilled nursing facilities) provide 24/7 medical care from licensed nurses, rehabilitation services, and long-term custodial care for residents with significant health or functional needs.

How many nursing homes are listed on this page?

This page features 8 nursing homes in Pomona, CA. Use the filters and comparison tools above to compare ratings, amenities, and pricing.

How do I choose the right nursing home in Pomona, CA?

Start by matching the level of care offered to the resident's current and anticipated needs, then compare licensing status, staff-to-resident ratios, recent inspection results, and pricing. Tour at least two or three communities in Pomona, CA, talk to current residents and families, and confirm what is included in the base rate versus billed as add-on services.

What should I look for when visiting nursing homes in Pomona, CA?

Pay attention to staff interactions with residents, cleanliness and odor, food quality at meal times, the activity calendar, and how questions about pricing and care plans are answered. Ask to see the most recent state inspection report, the move-out / level-of-care-change policy, and a sample monthly bill that lists every fee.