Highgate at Paoli Pointe

Independent Living, Memory Care & Respite Care · Wilmington, DE

Highgate at Paoli Pointe

Independent Living, Memory Care & Respite Care · Wilmington, DE

600 Paoli Pointe Dr, Paoli, PA 19301 View map

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Overview of Highgate at Paoli Pointe

Highgate at Paoli Pointe is an exceptional senior living community nestled in the heart of Chester County. This vibrant haven offers a secure and supportive environment, offering memory care and assisted living services. With 80 thoughtfully designed apartment homes, around-the-clock assistance is always within reach, ensuring the well-being and comfort of every resident.

The community boasts an array of senior living features that truly enhance the residents’ experience. The sunroom invites you to bask in natural light while enjoying captivating views of the surrounding landscapes. Immerse yourself in the serenity of the gardens and courtyards, purposefully designed to create a soothing environment for memory care communities. These spaces provide a safe and stimulating setting for residents to thrive and engage in meaningful activities. Carefree living is at the core of Highgate at Paoli Pointe. From enriching activities and social events to personalized care and support, every aspect of life is tailored to meet the specific needs of seniors, including assisted living for disabled adults.

(610) 727-7037

124-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 53 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

35%

Lower than the Delaware average: 80.7%

Occupied beds

44 / 124

Average occupied beds in Delaware homes 86 beds

Facility TypePersonal Care Homes

StatusLicensed

IssuanceDecember 19, 2025

ExpirationDecember 19, 2026

CountyChester

License LevelFULL

License Number136100

Highgate at Paoli Pointe is legally operated by 600 Paoli Pointe Drive Operations Llc.

Profit StatusProfit

Alzheimer's

30 units

Total beds

124 units

Staffing

Key information about the people who lead and staff this community.

ContactMr. Kevin Smedley, Complaint Handler

50 Total Daily Staff PA avg: 76.9

38 Waking Staff

0 Resident Support Staff

33 Residents Served

6 Current Residents

30 Capacity

14 Residents Served

Specific ProgramsMaintenance Free Living, Excursions, Beauty Salon/Barber Services

Starting Price$5,425/month

Get floorplan photos & videos Schedule a home tour Get detailed pricing Check availability Get brochure

Since 2021 · 5 years of data 350 citations 12 complaints 18 inspections 2 waivers

Inspection Score

23 points below the Delaware average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.

2

vs 0.9 avg

↑ 122% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Delaware state average

Overall vs. PA average

Latest Inspection June 18, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	350	63	This facility has 456% more total citations than a typical Delaware assisted living residence (350 vs. PA avg 63).↑ 456% worse Rank #476 / 482 Total citations — State benchmarked This home is ranked 476th out of 482 homes in Delaware. Shows this facility's total citations compared to the Delaware average among 482 comparable communities in the ranking pool.
Citations per year Average citations per year since 2021.	70	12.6	This facility has 456% more citations per year than a typical Delaware assisted living residence (70 vs. PA avg 12.6).↑ 456% worse
Citations per inspection Average citations per inspection.	19.4	5.7	This facility has 240% more citations per inspection than a typical Delaware assisted living residence (19.4 vs. PA avg 5.7).↑ 240% worse Rank #477 / 482 Citations per inspection — State benchmarked This home is ranked 477th out of 482 homes in Delaware. Shows this facility's citations per inspection compared to the Delaware average among 482 comparable communities in the ranking pool.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	18	11	This facility has 64% more total inspections than a typical Delaware assisted living residence (18 vs. PA avg 11).↑ 64% worse
Inspections with citations Inspections that resulted in at least one regulatory citation.	14	8	This facility has 75% more inspections with citations than a typical Delaware assisted living residence (14 vs. PA avg 8).↑ 75% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	78%	73%	This facility has 5 percentage points higher inspection citation rate than a typical Delaware assisted living residence (78% vs. PA avg 73%).↑ 5% worse Rank #347 / 482 Inspection citation rate — State benchmarked This home is ranked 347th out of 482 homes in Delaware. Shows this facility's % of inspections with citations compared to the Delaware average among 482 comparable communities in the ranking pool.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	12	4	This facility has 200% more total complaints than a typical Delaware assisted living residence (12 vs. PA avg 4).↑ 200% worse Rank #468 / 482 Total complaints — State benchmarked This home is ranked 468th out of 482 homes in Delaware. Shows this facility's complaint inspections compared to the Delaware average among 482 comparable communities in the ranking pool.
Complaints per year Average complaints per year since 2021.	2.4	0.8	This facility has 200% more complaints per year than a typical Delaware assisted living residence (2.4 vs. PA avg 0.8).↑ 200% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The June 18, 2025 inspection found 14 deficiencies including unposted license, delayed incident reporting, unqualified staff, unsafe environment, and multiple medication administration record errors, resulting in a fine.
The April 30, 2025 follow-up found 14 unresolved deficiencies including incomplete background checks, inadequate staff training, open ceiling leaks, expired medications, and zero dementia care training for Secure Dementia Care Unit staff.
The facility has a consistent pattern of deficiencies since 2024 involving staff training, medication management, environmental hazards, and resident rights violations, with multiple plans of correction not fully implemented.

Show Inspection Reports

What does this home offer?

Housing Options: Private Rooms / Semi-Private Rooms

Building Type: 3-story

Transportation Services

Fitness and Recreation

Managed by Frances Poulson

Executive Director

30.2 miles from city center Estimated distance in miles from Paoli's city center to Highgate at Paoli Pointe's address, calculated via Google Maps. — 1.32 miles to nearest hospital (Paoli Hospital)

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Financial Assistance for
Independent Living in Delaware

Highgate at Paoli Pointe is located in Paoli, Delaware.
Here are the financial assistance programs available to residents in Delaware.

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Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled

General Delaware resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+

General Delaware resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural focus.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+

General Delaware resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled

General Delaware resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Compare Independent Living around Wilmington


Highgate at Paoli Pointe	IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Paoli	124	No	53	Private Rooms / Semi-Private Rooms	A+	-	-
Arcadia at Limerick Pointe	IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Limerick (Lindberg Heights)	122	No	38	Private Rooms / Semi-Private Rooms	-	-	-
Willowbrooke Court at Country House	IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). PC Palliative Care NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).	Wilmington	48 Facility 48 DE AVG 102 Rank #65 / 73	No	4 Facility 4 DE AVG 40 Rank #101 / 110	Private Rooms / Semi-Private Rooms	-	Jennifer Greenwalt	Shannon Donovan Pizzollo
Shipley Living	IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).	Wilmington	17 Facility 17 DE AVG 102 Rank #72 / 73	Yes	13 Facility 13 DE AVG 40 Rank #90 / 110	Private Rooms / Semi-Private Rooms	-	Chanel Dale Lateef	Michael Asika
Birchwood at Rodney Court	IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Wilmington (Cool Spring)	-	No	88 Facility 88 DE AVG 40 Rank #1 / 110	Private Rooms / Semi-Private Rooms	-	-	-

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What neighborhood is Highgate at Paoli Pointe in?

Highgate at Paoli Pointe is in the Paoli neighborhood of Paoli.

Who is the owner of Highgate at Paoli Pointe?

The legal owner and operator of Highgate at Paoli Pointe is 600 Paoli Pointe Drive Operations Llc.

Is Highgate at Paoli Pointe in a walkable area?

Highgate at Paoli Pointe has a walk score of 53. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Highgate at Paoli Pointe?

According to PA state health department records, Highgate at Paoli Pointe's license number is 136100.

When does Highgate at Paoli Pointe's license expire?

According to PA state health department records, Highgate at Paoli Pointe's license expires on December 19, 2026.

What is the occupancy rate at Highgate at Paoli Pointe?

Highgate at Paoli Pointe's occupancy is 35%.

How many beds does Highgate at Paoli Pointe have?

Highgate at Paoli Pointe has 124 beds.

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Highgate at Paoli Pointe