Highgate at Paoli Pointe

Overview of Highgate at Paoli Pointe

Highgate at Paoli Pointe is an exceptional senior living community nestled in the heart of Chester County. This vibrant haven offers a secure and supportive environment, offering memory care and assisted living services. With 80 thoughtfully designed apartment homes, around-the-clock assistance is always within reach, ensuring the well-being and comfort of every resident.

The community boasts an array of senior living features that truly enhance the residents’ experience. The sunroom invites you to bask in natural light while enjoying captivating views of the surrounding landscapes. Immerse yourself in the serenity of the gardens and courtyards, purposefully designed to create a soothing environment for memory care communities. These spaces provide a safe and stimulating setting for residents to thrive and engage in meaningful activities. Carefree living is at the core of Highgate at Paoli Pointe. From enriching activities and social events to personalized care and support, every aspect of life is tailored to meet the specific needs of seniors, including assisted living for disabled adults.

Facility Direct Line (610) 727-7037

124-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 53 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

36%

Lower than the Delaware average: 80.7%

Occupied beds

44 / 124

Average occupied beds in Delaware homes 86 beds

Facility TypePersonal Care Homes

IssuanceDecember 19, 2025

ExpirationDecember 19, 2026

CountyChester

License LevelFULL

License Number136100

Highgate at Paoli Pointe is legally operated by 600 Paoli Pointe Drive Operations LLC.

Profit StatusFor-profit

Alzheimer's

30 units

Total beds

124 units

Staffing

Key information about the people who lead and staff this community.

ContactMr. Kevin Smedley, Complaint Handler (per BBB, record updated Jun 2026)

50 Total Daily Staff PA avg: 76.9

38 Waking Staff

0 Resident Support Staff

33 Residents Served

6 Current Residents

30 Capacity

14 Residents Served

Starting Price$5,425/month

Since 2021 · 5 years of data 350 citations 12 complaints 18 inspections 2 waivers

Inspection Score

23 points below the Delaware average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
2
vs 0.9 avg
↑ 122% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Delaware state average

Overall vs. PA average

Latest Inspection June 18, 2025 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	350	63	This facility has 456% more total citations than a typical Delaware assisted living residence (350 vs. PA avg 63).↑ 456% worse Rank #472 / 478 Total citations — State benchmarked This home is ranked 472nd out of 478 homes in Delaware for Total citations. Shows this facility's total citations compared to the Delaware average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2021.	70	12.6	This facility has 456% more citations per year than a typical Delaware assisted living residence (70 vs. PA avg 12.6).↑ 456% worse
Citations per inspection Average citations per inspection.	19.4	5.7	This facility has 240% more citations per inspection than a typical Delaware assisted living residence (19.4 vs. PA avg 5.7).↑ 240% worse Rank #474 / 478 Citations per inspection — State benchmarked This home is ranked 474th out of 478 homes in Delaware for Citations per inspection. Shows this facility's citations per inspection compared to the Delaware average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	18	11	This facility has had 64% more total inspections than the Delaware average (18 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↑ 64% more
Inspections with citations Inspections that resulted in at least one regulatory citation.	14	8	This facility has 75% more inspections with citations than a typical Delaware assisted living residence (14 vs. PA avg 8).↑ 75% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	78%	73%	This facility has 5 percentage points higher inspection citation rate than a typical Delaware assisted living residence (78% vs. PA avg 73%).↑ 5% worse Rank #345 / 478 Inspection citation rate — State benchmarked This home is ranked 345th out of 478 homes in Delaware for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Delaware average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	12	4	This facility has 200% more total complaints than a typical Delaware assisted living residence (12 vs. PA avg 4).↑ 200% worse Rank #464 / 478 Total complaints — State benchmarked This home is ranked 464th out of 478 homes in Delaware for Complaint inspections. Shows this facility's complaint inspections compared to the Delaware average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Delaware that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	2.4	0.8	This facility has 200% more complaints per year than a typical Delaware assisted living residence (2.4 vs. PA avg 0.8).↑ 200% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The June 18, 2025 inspection found 14 deficiencies including unposted license, delayed incident reporting, unqualified staff, unsafe environment, and multiple medication administration record errors, resulting in a fine.
The April 30, 2025 follow-up found 14 unresolved deficiencies including incomplete background checks, inadequate staff training, open ceiling leaks, expired medications, and zero dementia care training for Secure Dementia Care Unit staff.
The facility has a consistent pattern of deficiencies since 2024 involving staff training, medication management, environmental hazards, and resident rights violations, with multiple plans of correction not fully implemented.

Show Inspection Reports

What does this home offer?

Housing Options: Private Rooms / Semi-Private Rooms

Building Type: 3-story

Transportation Services

Fitness and Recreation

Managed by Frances Poulson

Executive Director

0.6 miles from city center Estimated distance in miles from Paoli's city center to Highgate at Paoli Pointe's address, calculated via Google Maps. — 1.32 miles to nearest hospital (Paoli Hospital)

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Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled

General Delaware resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+

General Delaware resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural focus.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+

General Delaware resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled

General Delaware resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Who is the owner of Highgate at Paoli Pointe?

Highgate at Paoli Pointe is legally operated by 600 Paoli Pointe Drive Operations LLC.

Is Highgate at Paoli Pointe in a walkable area?

Highgate at Paoli Pointe has a walk score of 53. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Highgate at Paoli Pointe?

According to PA state health department records, Highgate at Paoli Pointe's license number is 136100.

When does Highgate at Paoli Pointe's license expire?

According to PA state health department records, Highgate at Paoli Pointe's license expires on December 19, 2026.

What is the occupancy rate at Highgate at Paoli Pointe?

Highgate at Paoli Pointe's occupancy is 36%.

Does Highgate at Paoli Pointe operate as a for-profit or non-profit?

Highgate at Paoli Pointe is registered as a for-profit in PA.

How many beds does Highgate at Paoli Pointe have?

Highgate at Paoli Pointe has 124 beds.

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