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Highgate at Paoli Pointe
Independent Living, Memory Care & Respite Care · Paoli, PA
Aerial view of the facility entrance with landscaping. Interior lobby with staircase and seating area Cozy resident room with a sitting area and sunny window Bright interior of a resident living space with kitchen area Bright interior view of a contemporary living space Cozy resident room with chairs and a lamp

Highgate at Paoli Pointe

Independent Living, Memory Care & Respite Care · Paoli, PA
600 Paoli Pointe Dr, Paoli, PA 19301 View map Calculator: See prices in your area
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Overview of Highgate at Paoli Pointe

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Highgate at Paoli Pointe offers independent living, memory care, and respite care in Paoli, PA. Independent living provides private living with community services and no daily care, while memory care provides a secured setting with supervision for someone at risk of wandering. Respite care is a short stay that can suit a family caregiver who needs time to travel or recover. The community may be a good fit for someone living with dementia who needs a secured, supervised setting.

The community has 124 beds. Private rooms give one resident a room of their own, while semi-private rooms are shared accommodations. The starting price is $5,425 per month, giving families a monthly baseline for budgeting. Highgate at Paoli Pointe is operated by 600 Paoli Pointe Drive Operations.

A Walk Score of 53 makes the area somewhat walkable, meaning some errands can be done on foot, so a resident who no longer drives may be able to handle some nearby errands independently. Pets are allowed, so a resident may be able to keep a pet in the community. Excursions provide opportunities for residents to participate in outings, while beauty salon and barber services provide personal grooming on site. Maintenance-free living means residents do not handle routine home maintenance themselves.

Facility Direct Line (610) 727-7037
Facility Direct Line (610) 727-7037
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By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 124 Rank #102 / 522Bed count — State benchmarkedThis home is ranked 102nd out of 522 homes we track in Pennsylvania for bed count. Shows this facility's certified or reported bed count compared to other Pennsylvania facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #241 / 626Walk Score — State benchmarkedThis home is ranked 241st out of 626 homes we track in Pennsylvania for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Pennsylvania facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
53 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #453 / 464Occupancy rate — State benchmarkedThis home is ranked 453rd out of 464 homes we track in Pennsylvania for occupancy. Shows this facility's occupancy rate versus the Pennsylvania average, with its Statewide rank out of 464. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
35.5% This home usually has availability
Lower occupancy than the Delaware average
Occupied beds
44 / 124
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Not Accredited
How BBB ratings work

About this community

License Details

Facility TypePersonal Care Homes
IssuanceDecember 19, 2025
ExpirationDecember 19, 2026
CountyChester
License LevelFULL
License Number136100

Ownership & Operating Entity

Highgate at Paoli Pointe is legally operated by 600 Paoli Pointe Drive Operations LLC.

Profit StatusFor-profit

Type Of Units

Alzheimer's
30 units
Total beds
124 units

State Inspection Report (PA)

December 19, 2025
50 Total Daily Staff PA avg: 76.9 Rank #251 / 356 Total Daily Staff — State benchmarked This home is ranked 251st out of 356 homes we track in Pennsylvania for total daily staff. Shows this facility's total daily staff compared to the Pennsylvania average among 356 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
38 Waking Staff
0 Resident Support Staff
33 Residents Served
6 Hospice Residents

Secured Dementia Care Unit (PA)

3rd floor
30 Capacity
14 Residents Served

Resident Conditions (PA)

Age 60+ 33 (100%)
Mobility Need 17 (52%)
Mental Illness 1 (3%)
Physical Disability 1 (3%)
Intellectual Disability 1 (3%)

Amenities & Lifestyle

Specific ProgramsMaintenance Free Living, Excursions, Beauty Salon/Barber Services

Pricing & Financial Information

Starting Price$5,425/month

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Inspection History

In Delaware, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

Waivers Info A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg
  • Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
    2
    vs 0.9 avg
    ↑ 122% higher than PA avg

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. PA average 6 Worse Metrics worse than Delaware average:
• Total citations (456% above)
• Citations per inspection (284% above)
• Inspections with citations (75% above)
• Inspection citation rate (16% above)
• Total complaints (200% above)
• Complaints per year (200% above) 0 Better No metrics in this bucket.

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityPA Averagevs. PA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 35063 This facility has 456% more total citations than a typical Delaware assisted living residence (350 vs. PA avg 63).↑ 456% worse Rank #471 / 477 Total citations — State benchmarked This home is ranked 471st out of 477 homes we track in Delaware for total citations. Shows this facility's total citations compared to the Delaware average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Citations per inspection Info Average citations per inspection. 19.45.05 This facility has 284% more citations per inspection than a typical Delaware assisted living residence (19.4 vs. PA avg 5.05).↑ 284% worse Rank #473 / 477 Citations per inspection — State benchmarked This home is ranked 473rd out of 477 homes we track in Delaware for citations per inspection. Shows this facility's citations per inspection compared to the Delaware average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityPA Averagevs. PA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1811 This facility has had 64% more total inspections than the Delaware average (18 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↑ 64% more
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 148 This facility has 75% more inspections with citations than a typical Delaware assisted living residence (14 vs. PA avg 8).↑ 75% worse
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 78%67% This facility has 11 percentage points higher inspection citation rate than a typical Delaware assisted living residence (78% vs. PA avg 67%).↑ 11% worse Rank #337 / 477 Inspection citation rate — State benchmarked This home is ranked 337th out of 477 homes we track in Delaware for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Delaware average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityPA Averagevs. PA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 124 This facility has 200% more total complaints than a typical Delaware assisted living residence (12 vs. PA avg 4).↑ 200% worse Rank #466 / 477 Total complaints — State benchmarked This home is ranked 466th out of 477 homes we track in Delaware for complaint inspections. Shows this facility's complaint inspections compared to the Delaware average among 477 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2021. 2.40.8 This facility has 200% more complaints per year than a typical Delaware assisted living residence (2.4 vs. PA avg 0.8).↑ 200% worse
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

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Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
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Transportation Services

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Fitness and Recreation

Managed by Frances Poulson

Executive Director

Places of interest near Highgate at Paoli Pointe

Address 0.6 miles from city center Info Estimated distance in miles from Paoli's city center to Highgate at Paoli Pointe's address, calculated via Google Maps. — 1.32 miles to nearest hospital (Paoli Hospital)

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Compare Independent Living around Wilmington

Info below is compiled from the DE Dept. of Health & Social Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Name of the director of nursing on record, when the state publishes this field.
Highgate at Paoli Pointe
IL
MC
RC
Paoli124Yes 53 Private Rooms / Semi-Private RoomsA+Frances Poulson-
Arcadia at Limerick Pointe
IL
AL
MC
RC
Limerick (Lindberg Heights)122No 38 Private / 1 Bed / 2 Bed Room-Chris Henderson-
Willowbrooke Court at Country House
IL
AL
HOS
MC
NH
PC
SNF
Wilmington
48
Facility 48
DE AVG —
Rank #37 / 42
No
4
Facility 4
DE AVG —
Rank #42 / 44
1 Bed / 2 Bed-Jennifer GreenwaltShannon Donovan Pizzollo
Forwood Manor Assisted Living
IL
AL
Wilmington40No 35 --Rawalda Alexis Goring - EdPauline Mwangi
Shipley Living
IL
AL
NH
RC
SNF
Wilmington
17
Facility 17
DE AVG —
Rank #42 / 42
Yes
13
Facility 13
DE AVG —
Rank #37 / 44
Studio / 1 Bed / 2 Bed-Chanel Dale LateefMichael Asika

Rank badges are statewide: each community is ranked against every DE community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Financial Assistance for
Independent Living in Delaware

Highgate at Paoli Pointe is located in Paoli, Delaware.
Here are the financial assistance programs available to residents in Delaware.

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Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled
General Delaware resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Small state, faster processing in some areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+
General Delaware resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
DE

Limited slots; rural focus.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+
General Delaware resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Limited to specific areas (e.g., New Castle County); few providers.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled
General Delaware resident, enrolled in Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
Asset Limits $9,430 (individual), $14,130 (couple).
DE

Three tiers; broader limits than some states.

Benefits
Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Frequently Asked Questions about Highgate at Paoli Pointe

Who is the owner of Highgate at Paoli Pointe?

Highgate at Paoli Pointe is legally operated by 600 Paoli Pointe Drive Operations LLC.

Is Highgate at Paoli Pointe in a walkable area?

Highgate at Paoli Pointe has a walk score of 53. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Highgate at Paoli Pointe?

According to PA state health department records, Highgate at Paoli Pointe's license number is 136100.

When does Highgate at Paoli Pointe's license expire?

According to PA state health department records, Highgate at Paoli Pointe's license expires on December 19, 2026.

What is the occupancy rate at Highgate at Paoli Pointe?

Highgate at Paoli Pointe's occupancy is 35.5%.

Are pets allowed at Highgate at Paoli Pointe?

Yes, Highgate at Paoli Pointe allows residents to bring their pets.

Does Highgate at Paoli Pointe operate as a for-profit or non-profit?

Highgate at Paoli Pointe is registered as a for-profit in PA.

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