Ambassador Healthcare

Nursing Home, Memory Care, Respite Care & Skilled Nursing · Centerville, IN

CMS overall rating

705 E Main St, Centerville, IN 47330 View map

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Ambassador Healthcare accepts Medicaid, Medicare, and private pay.

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Ambassador Healthcare accepts Medicaid, Medicare, and private pay.

Overview of Ambassador Healthcare

An 137-bed senior care community on East Main Street, Ambassador Healthcare provides nursing services in Centerville, Indiana. Run by administrator Jared Glaub alongside Medical Director David DeSantis and Nursing Director Dawn Imel, the building keeps its beds about 77 percent full. It accepts Medicare, Medicaid, and private pay, with residents staying an average of 126 days for either brief post-hospital rehab or permanent clinical placement.

The nursing staff provides about 3 hours and 34 minutes of direct care to each resident every day to keep up with around-the-clock medical oversight. Most of that hands-on help comes from nurse aides, who cover 2 hours and 34 minutes, while registered nurses handle 55 minutes and licensed practical nurses cover the remaining 41 minutes. Clinically, the building stands out for having its own inpatient dialysis center, along with a ventilator unit, a mental health program, and a secure memory care wing.

A state complaint investigation cleared the facility with zero deficiencies, while standard routine reviews required the team to correct issues involving personal privacy, call light access, skin care, and fire alarm maintenance. Outside the building, the location scores a 49 for walkability, so family members can expect a short drive for most visits.

Interested individuals can call the main desk to see which private or semi-private rooms are open, ask about the dialysis setup, or book a walkthrough. The front office can also break down the financial eligibility rules and give you the standard onboarding forms.

Facility Direct Line (765) 855-3424

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 34m per day

vs avg

2 of 6 metrics below state avg

Standout metric Weekend RN is +69% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	55m per day	▲ 37% State avg: 40m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	41m per day	▼ 12% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 34m per day	▲ 13% State avg: 2h 16m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 52m per day	▲ 19% State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 36% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	46m per day	▲ 69% State avg: 27m per day · National avg: 28m per day

Capacity and availability

126 days

137-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 49 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A- (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

77%

Higher than the Indiana average: 68.1%

Occupied beds

106 / 137

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Dually Certified

StatusActive

IssuanceJuly 1, 2025

ExpirationJune 30, 2027

License Number25-000456-1

CMS Certification Number155490

Ambassador Healthcare is legally operated by Board Of Trustees Of The Flavius J Witham Memorial, and administered by Jared Glaub.

Profit StatusFor-profit

SNF/NF (Combined)

137 units

Total beds

137 units

Staffing

Key information about the people who lead and staff this community.

Medical DirectorDavid Desantis

Director of NursingDawn Imel

Accept Medicaid

Rehabilitation Services

Doctor on Staff

Specialized Nursing Care

Pulmonary Rehabilitation

Ventilator Unit

Alzheimer’s / Dementia Unit

Wound Prevention

Healthy Minds Unit

Dialysis Center

Fax(765) 855-1087

Pets not allowed

Since 2022 · 4 years of data 110 deficiencies 6 complaints 36 inspections

Inspection Score

11 points below the Indiana average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average

Overall vs. IN average

Latest Inspection August 12, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	110	36	This facility has 206% more total deficiencies than a typical Indiana assisted living residence (110 vs. IN avg 36).↑ 206% worse Rank #300 / 317 Total deficiencies — State benchmarked This home is ranked 300th out of 317 homes in Indiana for Deficiencies. Shows this facility's deficiencies compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Deficiencies per year Average deficiencies per year since 2022.	27.5	9	This facility has 206% more deficiencies per year than a typical Indiana assisted living residence (27.5 vs. IN avg 9).↑ 206% worse
Deficiencies per inspection Average deficiencies per inspection.	3.1	1.9	This facility has 63% more deficiencies per inspection than a typical Indiana assisted living residence (3.1 vs. IN avg 1.9).↑ 63% worse Rank #223 / 317 Deficiencies per inspection — State benchmarked This home is ranked 223rd out of 317 homes in Indiana for Deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Indiana average among 317 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	36	19	This facility has had 89% more total visits than the Indiana average (36 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↑ 89% more
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	11	7	This facility has 57% more inspections with deficiencies than a typical Indiana assisted living residence (11 vs. IN avg 7).↑ 57% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	31%	37%	This facility has 6 percentage points lower inspection deficiency rate than a typical Indiana assisted living residence (31% vs. IN avg 37%).↓ 6% better
Inspections Routine, scheduled inspections conducted by state regulators.	26	13	This facility has 100% more inspections than a typical Indiana assisted living residence (26 vs. IN avg 13).↑ 100% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	IN Average	vs. IN Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	6	5	This facility has 20% more total complaints than a typical Indiana assisted living residence (6 vs. IN avg 5).↑ 20% worse Rank #205 / 293 Total complaints — State benchmarked This home is ranked 205th out of 293 homes in Indiana for Total complaints. Shows this facility's total complaints compared to the Indiana average among 293 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2022.	1.5	1.3	This facility has 15% more complaints per year than a typical Indiana assisted living residence (1.5 vs. IN avg 1.3).↑ 15% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 20, 2025 found no deficiencies related to the complaint investigated and confirmed compliance with regulations.
The April 30, 2025 annual inspection cited 8 deficiencies including failure to provide privacy during care, call light accessibility, pressure ulcer prevention, and fall intervention implementation.
The facility had repeated Life Safety Code deficiencies in 2024 and 2025, including fire alarm maintenance, sprinkler system issues, and corridor door latching problems, with corrective actions planned or completed.

Show Inspection Reports

Inspections since 2022

Total health inspections 9

State average N/A

Last Health inspection on Aug 2025

Total health citations

State average N/A

Citations per inspection

4.22

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 38 citations resulted from standard inspections; and 18 of 38 resulted from complaint investigations.

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

1 critical citation State average: N/A

0 serious citations State average: N/A

37 moderate citations State average: N/A

0 minor citations State average: N/A

Citations history (last 4 years)

Quality of Care moderate citation Aug 12, 2025

Corrected

Quality of Care moderate citation Aug 12, 2025

Corrected

Care Planning moderate citation Aug 12, 2025

Corrected

Resident Rights moderate citation Aug 12, 2025

Corrected

Total staff 182

Employees 136

Contractors 46

Staff to resident ratio 1.75 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 70

Average shift 7.8 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 50,533

Nursing staff breakdown

8.7 hours

7.8 hours

7.9 hours

Contractor staffing

7,215 contractor hours this quarter

Registered Nurse: 7 Medical Director: 5 Medication Aide/Technician: 5 Other Activities Staff: 5 Physical Therapy Aide: 4 Speech Language Pathologist: 4 Qualified Activities Professional: 4 Occupational Therapy Aide: 3 Licensed Practical Nurse: 2 Qualified Social Worker: 2 Physical Therapy Assistant: 2 Respiratory Therapy Technician: 2 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	77	0	77	24,982	92	100%	7.9
Registered Nurse	23	7	30	7,739	92	100%	8.7
Licensed Practical Nurse	22	2	24	6,747	92	100%	7.8
Other Dietary Services Staff	6	0	6	1,257	92	100%	5.3
Qualified Activities Professional	0	4	4	1,208	79	86%	12
Other Activities Staff	0	5	5	1,193	71	77%	9.9
Physical Therapy Aide	0	4	4	1,000	66	72%	7.7
Clinical Nurse Specialist	2	0	2	937	66	72%	7.9
Dental Services Staff	2	0	2	869	65	71%	7.2
Speech Language Pathologist	0	4	4	748	68	74%	6.5
Medication Aide/Technician	0	5	5	680	63	68%	10.6
Dietitian	2	0	2	608	64	70%	7.5
Qualified Social Worker	0	2	2	517	64	70%	8.1
Administrator	1	0	1	491	63	68%	7.8
Nurse Practitioner	1	0	1	467	61	66%	7.7
Respiratory Therapy Technician	0	2	2	429	62	67%	6.9
Physical Therapy Assistant	0	2	2	380	64	70%	5.9
Occupational Therapy Aide	0	3	3	154	26	28%	4.7
Medical Director	0	5	5	81	26	28%	2.9
Occupational Therapy Assistant	0	1	1	48	6	7%	8

77 Certified Nursing Assistant

% of Days 100%

30 Registered Nurse

% of Days 100%

24 Licensed Practical Nurse

% of Days 100%

6 Other Dietary Services Staff

% of Days 100%

4 Qualified Activities Professional

% of Days 86%

5 Other Activities Staff

% of Days 77%

4 Physical Therapy Aide

% of Days 72%

2 Clinical Nurse Specialist

% of Days 72%

2 Dental Services Staff

% of Days 71%

4 Speech Language Pathologist

% of Days 74%

5 Medication Aide/Technician

% of Days 68%

2 Dietitian

% of Days 70%

2 Qualified Social Worker

% of Days 70%

1 Administrator

% of Days 68%

1 Nurse Practitioner

% of Days 66%

2 Respiratory Therapy Technician

% of Days 67%

2 Physical Therapy Assistant

% of Days 70%

3 Occupational Therapy Aide

% of Days 28%

5 Medical Director

% of Days 28%

1 Occupational Therapy Assistant

% of Days 7%

View All Staffing Data

Total fines amount $42K

54% higher than State average

State average: $27K

Number of fines 1

28% fewer fines than State average

State average: 1.4

Payment Denials 0

100% fewer payment denials than State average

State average: 0.4

Fines amount comparison

This facility $42K

State average $27K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Apr 19, 2024 · $42K

Civil Money Penalty Apr 19, 2024

$42K

Last updated: Jan 2026

High-risk clinical events score 12.2

53% worse than State average

State average: 8.0

Functional decline score 19.2

13% worse than State average

State average: 17.1

Long-stay resident measures

Average State avg: 4.1

Need for Help with Daily Activities Increased 20.2%

68% worse than State average

State average: 12.0%

Walking Ability Worsened 18.4%

28% worse than State average

State average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 19.0%

23% better than State average

State average: 24.6%

Falls with Major Injury 4.5%

17% worse than State average

State average: 3.9%

High Risk Residents with Pressure Ulcers 9.0%

105% worse than State average

State average: 4.4%

Urinary Tract Infection 1.8%

46% worse than State average

State average: 1.2%

Lost Too Much Weight 9.0%

58% worse than State average

State average: 5.7%

Depressive Symptoms 7.0%

71% better than State average

State average: 24.1%

Antipsychotic Use 18.1%

45% worse than State average

State average: 12.4%

Pneumococcal Vaccine 98.9%

5% better than State average

State average: 93.7%

Influenza Vaccine 97.1%

In line with State average

State average: 95.4%

Hospitalizations per 1,000 days 2.17

36% worse than State average

State average: 1.60

ED visits per 1,000 days 0.80

46% better than State average

State average: 1.48

Short-stay resident measures

Average State avg: 2.9

Pneumococcal Vaccine 97.3%

19% better than State average

State average: 81.7%

Antipsychotic medication increase 4.5%

227% worse than State average

State average: 1.4%

Influenza Vaccine 75.5%

In line with State average

State average: 79.0%

Re-hospitalized after SNF stay 19.5%

13% better than State average

State average: 22.4%

Emergency department visits 8.9%

15% better than State average

State average: 10.5%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 43.5%

19% worse than State average

State average: 53.7%

Successful return to home or community 53.7%

6% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

66% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

9% of new residents, often for short stays.

Typical stay 6 - 7 months

Medicaid

25% of new residents, often for long-term daily care.

Typical stay 1 years

Total residents 104

Medicare

21.2% of residents

Medicaid

66.3% of residents

Private pay or other

12.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Ambassador Healthcare from 2012–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 70.4% ↑ 8.0pp vs 2022

Net Patient Income $1.6M ↑ ~$2.9M vs 2022

Payroll Costs $6.1M ↑ ~$727.9K vs 2022

Operating Margin 11.3% ↑ 22.5pp vs 2022

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	81.8%	78.8%	83.8%	89.7%	87.2%	85.5%	90.6%	87.9%	76.7%	55.5%	62.4%	70.4%
Beds	137	137	137	137	137	137	137	137	137	137	137	137
Net Income	-$229,027	-$477,642	$1,519,573	-$213,352	-$7	-$27,067	$978,100	$221,503	$1,539,557	-$43,353	-$1,343,312	$1,605,648
Gross Revenue	$11,448,303	$12,494,111	$13,285,707	$13,944,134	$14,224,671	$14,428,179	$14,547,651	$13,926,313	$12,088,624	$10,100,865	$11,992,462	$16,067,420
Operating Expenses	$9,761,245	$10,928,657	$8,914,814	$11,767,186	$11,507,463	$12,252,753	$12,459,416	$12,964,621	$13,320,676	$10,851,160	$13,314,815	$12,434,692
Net Patient Income	-$240,625	-$503,716	$1,474,218	-$302,602	-$79,992	-$174,103	$786,478	$171,760	-$517,477	-$48,444	-$1,345,697	$1,577,725
Net Patient Revenue	$9,520,620	$10,424,941	$10,389,032	$11,464,584	$11,427,471	$12,078,650	$13,245,894	$13,136,381	$12,803,199	$10,802,716	$11,969,118	$14,012,417
Payroll Costs	$3,801,184	$4,043,620	$4,368,894	$4,888,033	$4,940,205	$5,010,201	$5,612,206	$5,982,277	$6,301,777	$4,767,752	$5,338,365	$6,066,301
Operating Margin %	-2.5%	-4.8%	14.2%	-2.6%	-0.7%	-1.4%	5.9%	1.3%	-4.0%	-0.5%	-11.2%	11.3%
Medicare %	11.1%	15.3%	10.2%	7.6%	5.5%	6.9%	4.4%	4.0%	8.2%	6.8%	9.0%	15.5%
Medicaid %	67.3%	64.8%	70.2%	76.1%	79.2%	78.8%	84.1%	87.2%	85.0%	84.3%	80.5%	70.8%
Private %	21.7%	19.9%	19.6%	16.3%	15.3%	14.3%	11.5%	8.8%	6.9%	8.9%	10.4%	13.6%
Net Patient Revenue/Day	$232	$265	$248	$256	$261	$282	$292	$299	$333	$389	$384	$398
Cost/Day	$238	$277	$213	$262	$263	$287	$275	$295	$347	$391	$427	$353
Avg Length of Stay	245.5 days	241.8 days	329.9 days	403.9 days	397.6 days	392.3 days	707.9 days	549.6 days	427.1 days	534.0 days	318.2 days	126.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$14.0M

Net patient income

$1.6M

For-profit Operated by a business corporation.

Net patient revenue

$14.0M

Net patient income

$1.6M

Other income

$27.9K

Payroll costs

$6.1M 43.3% of net patient revenue

Other operating costs

$6.4M

Total costs

$12.4M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (66% of admissions), and a typical Medicare stay runs around 1 months.

Coverage residents most often arrive under.

Medicare 66%

Private pay 9%

Medicaid 25%

Coverage residents most often leave under.

Medicare 47%

Private pay 13%

Medicaid 40%

0.0 miles from city center Estimated distance in miles from Centerville's city center to Ambassador Healthcare's address, calculated via Google Maps.

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.


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Nursing Home Explorer

Who is the Director of Nursing at Ambassador Healthcare?

Dawn Imel is the Director of Nursing at Ambassador Healthcare.

Who is the owner of Ambassador Healthcare?

Ambassador Healthcare is legally operated by Board Of Trustees Of The Flavius J Witham Memorial, and administered by Jared Glaub.

Is Ambassador Healthcare in a walkable area?

Ambassador Healthcare has a walk score of 49. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Ambassador Healthcare?

According to IN state health department records, Ambassador Healthcare's license number is 25-000456-1.

When does Ambassador Healthcare's license expire?

According to IN state health department records, Ambassador Healthcare's license expires on June 30, 2027.

What is the occupancy rate at Ambassador Healthcare?

Ambassador Healthcare's occupancy is 77%.

Are pets allowed at Ambassador Healthcare?

No, Ambassador Healthcare has a no-pet policy.

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Ambassador Healthcare

Overview of Ambassador Healthcare

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Contact Information

Additional Policies & Features

Amenities & Lifestyle

Contact Ambassador Healthcare

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

77 Certified Nursing Assistant

30 Registered Nurse

24 Licensed Practical Nurse

6 Other Dietary Services Staff

4 Qualified Activities Professional

5 Other Activities Staff

4 Physical Therapy Aide

2 Clinical Nurse Specialist

2 Dental Services Staff

4 Speech Language Pathologist

5 Medication Aide/Technician

2 Dietitian

2 Qualified Social Worker

1 Administrator

1 Nurse Practitioner

2 Respiratory Therapy Technician

2 Physical Therapy Assistant

3 Occupational Therapy Aide

5 Medical Director

1 Occupational Therapy Assistant

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions