Occupancy rate
86%
In line with New Jersey averageArbor Terrace Norwood
Memory Care in Old Tappan
Arbor Terrace Norwood
Memory Care in Old Tappan
Overview of Arbor Terrace Norwood
Conveniently located in the neighborhood of Norwood, NJ, Arbor Terrace Norwood is a welcoming senior living community, offering excellent assisted living and memory care options. The community offers relaxing accommodations that allows residents to enjoy a restful retirement experience. With an excellent care team always on standby to deliver exceptional care services, such as assistance with daily living activities and medication management, residents enjoy their peace of mind and live their golden years comfortably.
Designed to foster holistic wellness, the community also features a wide variety of activities and amenities for residents’ enrichment and entertainment. A wellness center is available to offer services like a salon and spa for residents’ relaxation, combined with delicious meals that give them the nourishment and energy they need to live actively. Most of residents’ chores are also handled to give them plenty of free time to enjoy their retirement years fully.
15 years of experience
Denise Cousins serves as Executive Director at Arbor Terrace Norwood, bringing 15 years of senior care experience. She has held leadership roles including Memory Care Director and Assisted Living Director. Denise is dedicated to fostering a warm, engaging community and values strong connections with residents, families, and team members.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
100
100-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 61 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
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About this community
Occupancy
In line with New Jersey averageOccupied beds
86 / 100
Average residents
119 per day
Facility TypeAssisted Living Residence
StatusActive
ExpirationMay 31, 2026
License Number02A026
AwardsBest Memory Care Community, U.S. News & World Report
Arbor Terrace Norwood is legally operated by Shp Vi Norwood, Llc, and administrated by Ms.. DENISE COUSINS.
Officers
Officers are individuals or entities with formal legal or financial responsibility for the organization that owns this facility
Shp Vi LLC
Assisted Living
100 units
Total beds
100 units
Wheelchair Accessible
Secured Perimeter
Emergency SystemsYes
Safety Features24-hour care and secure environment.
Staffing
Key information about the people who lead and staff this community.
ContactMegan Policastro, Principal
Accept Medicaid
Accept Medicare
Rehabilitation Services
Respite Care
Nursing Services
24-Hour Staffing
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Dining
Salon & Spa
Concierge Services
Housekeeping
Fitness Center
Library
Outdoor Spaces
ActivitiesMore than 25 weekly activities and events.
Specific ProgramsBridges Program, Concierge Services, Exercise and Wellness Programs, Housekeeping Services, Full Range of Activities.
Operating HoursMonday-Sunday: 24 hours
IL$6,300 per month
AL$8,400 per month
MC$8,700 per month
Food DescriptionDining is a celebration of comfort and community, with chef-prepared meals and themed dining events.
Meals IncludedYes
Special DietsYes
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 2-story
Dining Services
Parking Available
Exercise Programs
Transportation Services
Safety Systems
Recreational Activities
Types of Care at Arbor Terrace Norwood
Assisted Living
Memory Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In New Jersey, the Department of Health, Health Facilities Evaluation and Licensing conducts mandatory unannounced surveys to ensure facilities provide safe and effective resident care.
5 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
3 complaint inspections
2 routine inspections
New Jersey average: 8 visits/inspections
New Jersey average: 6 inspections
Show Inspection Reports
Latest inspection
Date
November 19, 2025
6 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New Jersey average: 18 deficiencies
3 deficiencies identified during routine visits
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New Jersey average: 18 deficiencies
Inspection Report Summary for Arbor Terrace Norwood
The most recent inspection on November 19, 2025, did not identify any deficiencies and focused on informing individuals about privacy practices. Earlier inspections showed a mixed record, with prior reports citing deficiencies related to infection control and dining services, such as improper hand hygiene, glove use, and dish machine temperatures, as well as missing documentation for an outbreak response plan and infection preventionist. Complaint investigations conducted in 2022 and 2023 were substantiated as substantial compliance, with no enforcement actions or fines listed in the available reports. The main themes of deficiencies involved infection control practices and regulatory documentation during the COVID-19 pandemic. The facility appears to have addressed previous issues, as recent inspections found no deficiencies.
Compare Memory Care around Old Tappan The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.
Filter by care type
| Arbor Terrace Norwood |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Norwood (West Norwood) | 100 | Yes | 61 | Studio / 1 Bed / 2 Bed | Shp Vi Norwood, Llc | Ms.. Denise Cousins | 86.0% | A- | 5 | 3 | 3 |
Living Spaces & Floor Plans
Arbor Terrace Norwood 2
Arbor Terrace Norwood2
Arbor Terrace Norwood1
Memory Care Studio Floor Plan
Download PDFMemory Care Shared Suite Floor Plan
Download PDFAssisted Living Studio Floor Plan
Download PDFAssisted Living One Bedroom Floor Plan
Download PDFAssisted Living Two Bedroom Floor Plan
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Financial Assistance for
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Places of interest near Arbor Terrace Norwood
0.8 miles from city center
Estimated distance in miles from Norwood's city center to Arbor Terrace Norwood's address, calculated via Google Maps.
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