We arrange tours, appointments, and even moving support so you don’t have to
Calculator: See prices in your area
Arcadia Gardens Retirement Hotel is a 200-bed retirement home and assisted living community at 720 W Camino Real Ave, Arcadia, CA 91007, operating since 2005 (21 years). Licensed by the California Department of Social Services as a Residential Care Facility for the Elderly. Operator: Arcadia Gardens Management Corp. Administrator: Pamela Parsons.
Services include independent living, assisted living, memory care, hospice care, and respite care, with licensed nurses, CNAs, award-winning cuisine, volunteer programs, fitness center, and resident gardens. Occupancy is 95 percent (189 of 200 beds), significantly above California average of 72.8 percent.
Walk score 79; USC Arcadia Hospital 1.21 miles away.
The facility’s inspection record since 2019 (7 years) shows 42 total visits including 5 annual inspections and 27 complaint investigations. Eleven total citations recorded; 1.6 citations per year (14 percent above California average). Four serious (Type A) and seven moderate (Type B) deficiencies cited.
The most recent three annual inspections spanning March 2024 through February 2026 recorded zero deficiencies and documented compliance. However, substantive deficiencies include June 2024 and December 2023 investigations substantiating multiple pressure injury care failures: facility failed to document or update the resident’s care plan, failed to seek timely medical attention, failed to provide adequate care and supervision, and failed to notify the resident’s authorized representative of declining condition. The resident developed multiple severe pressure injuries, required hospitalization, and was admitted to hospice; a $500 civil penalty was issued. November 2022 investigations substantiated unjustified visitor restrictions causing immediate health and safety risk.
The facility received 27 complaint investigations (170 percent more than California average of 10), with most allegations found unsubstantiated including claims about medication dispensing, food quality, pest issues, staff response times, resident abuse, neglect, and safeguarding of belongings. The August 2025 investigation substantiated failure to refund advance deposits within required timeframe. March 2022 inspection cited maintenance issues.
The high complaint investigation volume relative to substantiated findings suggests heightened complaint reporting or allegations that investigation does not confirm.
Families should ask administrators directly about corrective measures for pressure injury protocols, timely medical attention procedures, family notification systems, and visitor access policies before placement.
Higher than the California average: 72.8%Arcadia Gardens Retirement Hotel is legally operated by Arcadia Gardens Management Corp., and administrated by Pamela Parsons.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 11 | 10 | This facility has 10% more total citations than a typical California assisted living residence (11 vs. CA avg 10).↑ 10% worse |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 4 | 3 | This facility has 33% more serious citations (type a) than a typical California assisted living residence (4 vs. CA avg 3).↑ 33% worse |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 7 | 4 | This facility has 75% more moderate citations (type b) than a typical California assisted living residence (7 vs. CA avg 4).↑ 75% worse |
|
Citations per year
Average citations per year since 2019.
| 1.6 | 1.4 | This facility has 14% more citations per year than a typical California assisted living residence (1.6 vs. CA avg 1.4).↑ 14% worse |
|
Citations per inspection
Average citations per inspection.
| 0.3 | 3.3 | This facility has 91% fewer citations per inspection than a typical California assisted living residence (0.3 vs. CA avg 3.3).↓ 91% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 42 | 16 | This facility has 163% more total visits than a typical California assisted living residence (42 vs. CA avg 16).↑ 163% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 35 | 13 | This facility has 169% more complaint visits than a typical California assisted living residence (35 vs. CA avg 13).↑ 169% worse |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 2 | 7 | This facility has 71% fewer other visits than a typical California assisted living residence (2 vs. CA avg 7).↓ 71% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 5 | 4 | This facility has 25% more official inspections than a typical California assisted living residence (5 vs. CA avg 4).↑ 25% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 27 | 10 | This facility has 170% more complaint investigations than a typical California assisted living residence (27 vs. CA avg 10).↑ 170% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with most recent annual inspection on February 10, 2026, showing no deficiencies and compliance across all areas. However, substantiated complaints include a delayed refund of advance fees in August 2025 and multiple investigations in 2023–2024 documenting failures in pressure injury care, timely medical attention, and family notification, resulting in a $500 civil penalty. Earlier substantiated issues involved visitor restrictions causing immediate health and safety risks in late 2022 and pest infestations confirmed in 2021.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Housing Options: Single Suite / Double Suite
Building Type: 2-story
Fitness and Recreation
Hiaira Miranda serves as the Executive Director at Arcadia Gardens Retirement Hotel, providing leadership and oversight for the community. She plays a key role in ensuring a warm, supportive environment for residents and staff alike.
2.1 miles from city center
Estimated distance in miles from Arcadia's city center to Arcadia Gardens Retirement Hotel's address, calculated via Google Maps.
— 1.21 miles to nearest hospital (USC Arcadia Hospital)
Add your location
Arcadia Gardens Retirement Hotel is located in Arcadia, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Grandview Retirement Center |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Los Angeles (Westlake) | 215 | No | 96 | 4 | 19 | 3 | 8 | 74.0% | Grandview LLC, The | Single Suite / Double Suite |
| Harbor Terrace Retirement Community |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | San Pedro | 202 | No | 94 | 4 | 2 | - | 30 | 34.7% | Harbor Terrace Retirement Center Of San Pedro, LLC | Single Suite / Double Suite |
| Arcadia Gardens Retirement Hotel |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Arcadia | 200 | No | 79 | 5 | 35 | 4 | 21 | 94.5% | Arcadia Gardens Management Corp. | Single Suite / Double Suite |
The legal owner and operator of Arcadia Gardens Retirement Hotel is Arcadia Gardens Management Corp..
Arcadia Gardens Retirement Hotel has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Arcadia Gardens Retirement Hotel's occupancy is 95%.
Pamela Parsons is the administrator of Arcadia Gardens Retirement Hotel.
Arcadia Gardens Retirement Hotel has 200 beds.
Arcadia Gardens Retirement Hotel has had 11 recently reported deficiencies.
Yes — there are 9 photos of Arcadia Gardens Retirement Hotel in the photo gallery on this page.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
