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Compare Retirement Homes around Los Angeles (Metro Area)
The information below is reported by the California Department of Social Services and Department of Public Health.
Click column headers to sort
| Arcadia Gardens Retirement Hotel |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Arcadia | 200
Facility
200
CA AVG
103
Rank
#151 / 1658 | No |
79
Facility
79
CA AVG
57
Rank
#451 / 2093 | 37 | 35
Facility
35
CA AVG
13
Rank
#1294 / 1397 | 4
Facility
4
CA AVG
3
Rank
#828 / 1164 | 21
Facility
21
CA AVG
13
Rank
#336 / 1486 |
94.5%
Facility
94.5%
CA AVG
75.9%
Rank
#184 / 1249 | Arcadia Gardens Management Corp. | Single Suite / Double Suite |
| Harbor Terrace Retirement Community |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | San Pedro | 202
Facility
202
CA AVG
103
Rank
#148 / 1658 | No |
94
Facility
94
CA AVG
57
Rank
#87 / 2093 | 6 | 2
Facility
2
CA AVG
13
Rank
#324 / 1397 | 0
Facility
0
CA AVG
3
Rank
#1 / 1164 | 30
Facility
30
CA AVG
13
Rank
#129 / 1486 |
34.7%
Facility
34.7%
CA AVG
75.9%
Rank
#1229 / 1249 | Harbor Terrace Retirement Center Of San Pedro, LLC | Studio / 1 Bed |
| Grandview Retirement Center |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Los Angeles (Westlake) | 215
Facility
215
CA AVG
103
Rank
#128 / 1658 | No |
96
Facility
96
CA AVG
57
Rank
#43 / 2093 | 18 | 20
Facility
20
CA AVG
13
Rank
#1129 / 1397 | 3
Facility
3
CA AVG
3
Rank
#753 / 1164 | 8
Facility
8
CA AVG
13
Rank
#738 / 1486 |
74.0%
Facility
74.0%
CA AVG
75.9%
Rank
#712 / 1249 | The Grandview LLC | 2 Bed |
| A Shalom Garden II | RC | Los Angeles | 6 | — | — | 3 | — | — | 19 | — | Shalom Garden, INC. | — |
| A Shalom Garden III | RC | Los Angeles | 6 | — | — | 3 | — | — | 19 | — | Shalom Garden, INC. | — |
| Absolute Managed Care | RC | Los Angeles | 4 | — | — | 1 | — | — | 3 | — | Absolute Managed Care INC. | — |
| Aday LLC | RC | Los Angeles | 6 | — | — | — | — | — | 1 | — | Aday LLC | — |
| Adl Best Care 2 | RC | Los Angeles | 5 | — | — | 3 | — | — | 12 | — | Adl Best Care, LLC DBA Adl Best Care 2 | — |
| Adl Best Care LLC | RC | Los Angeles | 5 | — | — | 5 | 1 | — | 14 | — | A.D.L. Best Care LLC | — |
| Aging Eternity Retirement Home 1 | RC | Los Angeles | 6 | — | — | 3 | 1 | 2 | 5 | — | Aging Eternity | — |
| Aging Eternity Retirement Home 2 | RC | Los Angeles | 6 | — | — | 3 | — | 3 | 5 | — | Aging Eternity | — |
| Americare Assisted Living Of Westchester | RC | Los Angeles | 6 | — | — | 4 | 2 | 2 | 20 | — | Americare Assisted Living, INC. | — |
| Angel's On Wing's LLC | RC | Los Angeles | 6 | — | — | 2 | 1 | 7 | 3 | — | Angel's On Wing's LLC | — |
| Angels For Agnes, LLC | RC | Los Angeles | 4 | — | — | — | — | — | 2 | — | Angels For Agnes, LLC | — |
| Ataraxis Homes #1 | RC | Los Angeles | 6 | — | — | 4 | 1 | 2 | 6 | — | Promises Kept, INC. | — |
| Ataraxis Homes #2 | RC | Los Angeles | 6 | — | — | 2 | 1 | — | 3 | — | Promises Kept, INC. | — |
| Atwater Village South | RC | Los Angeles | 6 | — | — | 5 | 1 | 1 | 7 | — | Jocelyn's Loving Place CORP | — |
| Ayres Residential Care Home | RC | Los Angeles | 6 | — | — | 4 | — | 5 | 23 | — | Michael Gabai | — |
| Ayres Residential Care Home-Century City | RC | Los Angeles | 6 | — | — | 4 | 2 | — | 26 | — | Michael Gabai | — |
| Ayres Residential Care Homes Cheviot Hills | RC | Los Angeles | 6 | — | — | — | — | — | 1 | — | Ayres Residential Care Homes INC. | — |
| Beit Shalom | RC | Los Angeles | 6 | — | — | 2 | 3 | 1 | 4 | — | Beit Shalom | — |
| Beit Shalom Group II | RC | Los Angeles | 6 | — | — | — | — | — | 2 | — | Beit Shalom Group LLC | — |
| Beit Shalom Group LLC | RC | Los Angeles | 6 | — | — | 4 | 11 | 13 | 8 | — | Beit Shalom Group LLC | — |
| Bentley House | RC | Los Angeles | 6 | — | — | 3 | 8 | 3 | 4 | — | Specialized Community Healthcare Company | — |
| Better Living & Care II | RC | Los Angeles | 6 | — | — | 4 | 1 | — | 17 | — | Better Living & Care Home INC. | — |
| Better Living And Care | RC | Los Angeles | 6 | — | — | 4 | 2 | 4 | 29 | — | Stella, Ezros | — |
| Beverlywood Retirement Home | RC | Los Angeles | 6 | — | — | 3 | — | 4 | 10 | — | Aging Solutions Plus LLC | — |
| Blessed Sacrament Sisters Of Charity, INC. | RC | Los Angeles | 6 | — | — | 5 | — | 2 | 22 | — | Blessed Sacrament Sisters Of Charity, INC. | — |
| Brentwood On Sunset | RC | Los Angeles | 6 | — | — | 4 | — | 4 | 19 | — | Brentwood On Sunset, INC. | — |
| Buckingham Place | RC | Los Angeles | 6 | — | — | 4 | — | 4 | 11 | — | B-All Unlimited LLC | — |
| Castle Heights Assisted Living | RC | Los Angeles | 6 | — | — | — | 1 | 1 | 1 | — | Castle Heights Senior Services INC | — |
| Charnock East | RC | Los Angeles | 6 | — | — | 4 | — | — | 32 | — | Maghazei, Siamak | — |
| Charnock Residential Home | RC | Los Angeles | 4 | — | — | 4 | — | — | 12 | — | Charnock Residential Home, INC. | — |
| Collaborative Rcfe | RC | Los Angeles | 4 | — | — | — | — | — | — | — | Collaborative Rcfe LLC | — |
| Concrete Rose Support & Care Home LLC | RC | Los Angeles | 6 | — | — | — | — | — | — | — | Concrete Rose Support & Care Home LLC | — |
| D.A. Family Home | RC | Los Angeles | 3 | — | — | 1 | — | 5 | 2 | — | D.A. Family Home | — |
| Del Rey Wellness Center LLC | RC | Los Angeles | 24 | — | — | — | — | — | — | — | Del Rey Wellness Center LLC | — |
| Divine Residential Care Facility | RC | Los Angeles | 6 | — | — | — | — | — | — | — | Divine Residential Care Facility LLC | — |
| Eilat's Manor | RC | Los Angeles | 6 | — | — | 3 | 7 | 11 | 11 | — | Eilat's Day Care, INC. | — |
| Eleanor's Residential Home | RC | Los Angeles | 6 | — | — | 5 | — | 1 | 27 | — | Binmoeller, Sara R.C. | — |
| Elegant Care INC. | RC | Los Angeles | 6 | — | — | 4 | 5 | 10 | 12 | — | Elegant Care INC. | — |
| Elishama's Villa | RC | Los Angeles | 6 | — | — | 1 | — | — | 2 | — | Elishama's Villa, INC. | — |
| Enoro Home Care Services | RC | Los Angeles | 6 | — | — | 4 | — | 1 | 14 | — | Fairfax Home Care Services, INC. | — |
| Enoro Home Care Services INC | RC | Los Angeles | 4 | — | — | — | — | — | 1 | — | Enoro Home Care Services INC | — |
| Essential Care Assisted Living | RC | Los Angeles | 6 | — | — | 2 | 2 | 3 | 4 | — | Essential Care Assisted Living INC. | — |
| Evelyn's Manor | RC | Los Angeles | 6 | — | — | — | 3 | 3 | 1 | — | Evelyn's Manor LLC | — |
| Evelyn's Manor II | RC | Los Angeles | 4 | — | — | — | — | — | 1 | — | Evelyn's Manor LLC | — |
| Exclusive Raya's Paradise, INC. | RC | Los Angeles | 4 | — | — | 4 | 1 | — | 16 | — | Exclusive Raya's Paradise, INC. | — |
| Family Hands Senior Care Living | RC | Los Angeles | 4 | — | — | 1 | — | — | 2 | — | Family Hands Youth & Senior Care LLC | — |
| Forever Young | RC | Los Angeles | 6 | — | — | 4 | 2 | — | 19 | — | Martiniana CORP | — |
| Forever Young Again | RC | Los Angeles | 4 | — | — | 5 | — | 1 | 7 | — | Martiniana CORP | — |
| Fort Faith Rcfe | RC | Los Angeles | 4 | — | — | 3 | — | 2 | 5 | — | Forth Faith Home Care LLC | — |
| Franco Residential Home Care | RC | Los Angeles | 3 | — | — | 4 | — | — | 15 | — | Mariana Franco | — |
| Gelila Residential Care Facility | RC | Los Angeles | 6 | — | — | 1 | — | — | 2 | — | Gelila Residential Care Facility, LLC | — |
| Genesee Villa | RC | Los Angeles | 6 | — | — | 5 | — | 2 | 26 | — | West La Support Services, INC. | — |
| Global Breakthrough Mission Npo | RC | Los Angeles | 3 | — | — | — | — | — | — | — | Global Breakthrough Mission | — |
| Golden Days Inn | RC | Los Angeles | 6 | — | — | — | — | — | — | — | Avant Vocational Academy INC | — |
| Harmonious Life | RC | Los Angeles | 6 | — | — | — | — | — | — | — | Harmonious Life | — |
| Hazelwood Mighty Homes | RC | Los Angeles | 6 | — | — | 3 | 1 | 5 | 20 | — | Hazelwood Mighty Homes, LLC | — |
| Heartland Senior Living | RC | Los Angeles | 6 | — | — | — | — | — | — | — | Heartland Senior Living | — |
| In Honor Of Our Parents, INC. | RC | Los Angeles | 6 | — | — | 4 | 3 | — | 14 | — | In Honor Of Our Parents, INC. | — |
| Jacobs Home INC | RC | Los Angeles | 3 | — | — | 4 | — | 2 | 6 | — | Jacobs Home INC | — |
| Jazmin Home For The Elderly | RC | Los Angeles | 6 | — | — | 5 | — | 7 | 19 | — | Teresita J. Valino | — |
| Jefferson Manor | RC | Los Angeles | 6 | — | — | 3 | 1 | — | 11 | — | Jefferson Manor Corporation | — |
| Jlc | RC | Los Angeles | 4 | — | — | — | — | — | 1 | — | Jocelyn's Loving Place CORP. | — |
| Jocelyn's Loving Care | RC | Los Angeles | 6 | — | — | 3 | 6 | 1 | 7 | — | Jocelyn's Loving Place CORP. | — |
| Ladera Homes I | RC | Los Angeles | 5 | — | — | 4 | — | 6 | 10 | — | Ladera Homes, LLC | — |
| Ladera Sunrise Care Home | RC | Los Angeles | 6 | — | — | — | — | — | 1 | — | Linkel Dynamic Group, LLC | — |
| Ladera Vista | RC | Los Angeles | 6 | — | — | 6 | 3 | 10 | 11 | — | Torre Serena LLC | — |
| Lily Crest Manor, INC | RC | Los Angeles | 4 | — | — | 3 | — | 4 | 4 | — | Lily Crest Manor, INC | — |
| Love You More Residential Villa | RC | Los Angeles | 6 | — | — | — | — | — | — | — | Love You More Residential Villa | — |
| Maes Hands | RC | Los Angeles | 4 | — | — | — | — | — | 1 | — | Jcs Loving Arms LLC | — |
| Magidow Family Home | RC | Los Angeles | 6 | — | — | 4 | — | — | 50 | — | Birdie King | — |
| Manny's Care Facility | RC | Los Angeles | 6 | — | — | 2 | 5 | 2 | 4 | — | Manny's Care Facility LLC | — |
| Martha's House LLC | RC | Los Angeles | 4 | — | — | 2 | — | — | 3 | — | Marthas House LLC | — |
| Melrose Chateau | RC | Los Angeles | 12 | — | — | 3 | 4 | 5 | 7 | — | Melrose Villas, INC. | — |
| Miko Inn | RC | Los Angeles | 6 | — | — | 5 | 1 | 12 | 35 | — | Tonda CORP. | — |
| Mini Manor Home | RC | Los Angeles | 6 | — | — | 4 | 7 | 17 | 6 | — | Eilat Day Care,INC. | — |
| Np Care Home | RC | Los Angeles | 6 | — | — | 4 | 7 | 8 | 10 | — | Np Care Services LLC | — |
| Ocean Pearl Senior Living | RC | Los Angeles | 6 | — | — | 1 | — | — | 2 | — | Leave It To Manny, INC. | — |
| Olympic Board & Care | RC | Los Angeles | 6 | — | — | 4 | 1 | 11 | 21 | — | Olympic Board And Care | — |
| Papa Joe's Hands | RC | Los Angeles | 4 | — | — | 4 | — | — | 5 | — | Rashimer Swafford LLC | — |
| Paradise | RC | Los Angeles | 6 | — | — | 4 | 3 | 17 | 9 | — | Rafia, Bahman | — |
| Peaceful Stay LLC. | RC | Los Angeles | 6 | — | — | — | — | — | 1 | — | Peaceful Stay LLC | — |
| Promise Assisted Living, LLC. | RC | Los Angeles | 22 | — | — | 4 | 24 | 24 | 12 | — | Promise Assisted Living, LLC. | — |
| Rich Residential Care LLC 2 | RC | Los Angeles | 4 | — | — | 4 | — | 3 | 7 | — | Rich Residential Care LLC | — |
| Rich Residential Care, LLC | RC | Los Angeles | 5 | — | — | 3 | — | — | 17 | — | Rich Residential Care, LLC. | — |
| Ridgeview Home Care Center | RC | Los Angeles | 6 | — | — | 2 | 1 | 2 | 5 | — | Ridgeview Home Care Center LLC | — |
| Rise And Shine | RC | Los Angeles | 6 | — | — | — | — | — | 1 | — | Martiniana Corporation | — |
| Rite Care Assisted Living Ch | RC | Los Angeles | 6 | — | — | 4 | — | 2 | 6 | — | Rite Care Homes, INC. | — |
| Ruth And Pearl INC | RC | Los Angeles | 4 | — | — | — | — | — | — | — | Ruth And Pearl INC | — |
| San Antonio Residential Facility | RC | Los Angeles | 6 | — | — | 5 | 1 | 9 | 14 | — | Casa De Soriano, INC. | — |
| Serenity Seniors Home II | RC | Los Angeles | 4 | — | — | 4 | — | — | 13 | — | Serenity Seniors Home, INC. | — |
| St. Anne's Golden Years Home | RC | Los Angeles | 6 | — | — | 3 | 1 | — | 27 | — | Trillana, Aurelio & Tiopianco, Maria | — |
| St. John Of Kronstadt Home | RC | Los Angeles | 21 | — | — | 5 | — | 1 | 41 | — | St. John Of Kronstadt Memorial Fund, INC. | — |
| Sunshine Heights II | RC | Los Angeles | 6 | — | — | 4 | — | 1 | 11 | — | Sunshine Heights LLC | — |
| Sweetzer Senior Garden | RC | Los Angeles | 6 | — | — | 4 | — | 7 | 6 | — | Sweetzer Senior Garden | — |
| Tuller Residential Home | RC | Los Angeles | 4 | — | — | 4 | — | 1 | 9 | — | Charnock Residential Home INC | — |
| Twinsbond Group INC | RC | Los Angeles | 6 | — | — | — | — | — | — | — | Odunola, Taiwo | — |
| W.L.A. Homes | RC | Los Angeles | 6 | — | — | 4 | — | 3 | 34 | — | Asn Retirement Homes, INC. | — |
| Westwood Manor | RC | Los Angeles | 6 | — | — | 3 | — | 1 | 21 | — | Kumbum, INC | — |
| Willie Mae Hands | RC | Los Angeles | 6 | — | — | — | — | — | 1 | — | Jcs Loving Arms Non Profit | — |
| Wright Place III | RC | Los Angeles | 4 | — | — | 4 | — | — | 7 | — | Just IV Maalik, INC. | — |
Arcadia Gardens Retirement Hotel
Overview of Arcadia Gardens Retirement Hotel
Arcadia Gardens Retirement Hotel is a 200-bed retirement home and assisted living community at 720 W Camino Real Ave, Arcadia, CA, operating since 2005 (21 years). Licensed by the California Department of Social Services as a Residential Care Facility for the Elderly. Operator: Arcadia Gardens Management Corp. Administrator: Pamela Parsons.
Services include independent living, assisted living, memory care, hospice care, and respite care, with licensed nurses, CNAs, award-winning cuisine, volunteer programs, fitness center, and resident gardens. Occupancy is 95 percent (189 of 200 beds), significantly above California average of 72.8 percent.
Walk score 79; USC Arcadia Hospital 1.21 miles away.
The facility’s inspection record since 2019 (7 years) shows 42 total visits including 5 annual inspections and 27 complaint investigations. Eleven total citations recorded; 1.6 citations per year (14 percent above California average). Four serious (Type A) and seven moderate (Type B) deficiencies cited.
The most recent three annual inspections spanning March 2024 through February 2026 recorded zero deficiencies and documented compliance. However, substantive deficiencies include June 2024 and December 2023 investigations substantiating multiple pressure injury care failures: facility failed to document or update the resident’s care plan, failed to seek timely medical attention, failed to provide adequate care and supervision, and failed to notify the resident’s authorized representative of declining condition. The resident developed multiple severe pressure injuries, required hospitalization, and was admitted to hospice; a $500 civil penalty was issued. November 2022 investigations substantiated unjustified visitor restrictions causing immediate health and safety risk.
The facility received 27 complaint investigations (170 percent more than California average of 10), with most allegations found unsubstantiated including claims about medication dispensing, food quality, pest issues, staff response times, resident abuse, neglect, and safeguarding of belongings. The August 2025 investigation substantiated failure to refund advance deposits within required timeframe. March 2022 inspection cited maintenance issues.
The high complaint investigation volume relative to substantiated findings suggests heightened complaint reporting or allegations that investigation does not confirm.
Families should ask administrators directly about corrective measures for pressure injury protocols, timely medical attention procedures, family notification systems, and visitor access policies before placement.
Overview of Harbor Terrace Retirement Community
Harbor Terrace Retirement Community is a 202-bed assisted living facility at 435 W 8th St, San Pedro, CA, in Los Angeles County. Licensed as a Residential Care Facility for the Elderly by the California Department of Social Services, with 30 years of operation. Operator: Harbor Terrace Retirement Center Of San Pedro, LLC. Administrator: Holly Rice.
Studio and one-bedroom units are housed in a mid-rise building. Walk score of 94 reflects a walker’s paradise; most errands are accessible on foot. Torrance Memorial Medical Center is 6.07 miles away.
Services include 24-hour staffing, restaurant-style dining, educational and recreational programs, daily housekeeping, fitness programs, library, salon, massage therapy, and wellness programming covering physical, mental, social, and spiritual health. The facility has received Best of South Bay recognition for 11 consecutive years and Senior Advisor Best awards.
Current occupancy is 35 percent (70 of 202 beds occupied), substantially below California average occupancy of 72.8 percent. This occupancy gap warrants family attention regarding operational stability and staffing continuity.
Inspection history since 2021 reflects strong compliance.
The most recent three annual inspections (April 2024 through June 2025) recorded zero deficiencies. A complaint investigation on March 7, 2025, found allegations regarding staff treatment, feeding, privacy, medication management, and personal item safeguarding to be unsubstantiated. One substantiated complaint investigation on May 28, 2021, documented that a staff member financially abused a resident by managing finances without power of attorney and issuing undocumented cash payments. This resulted in one deficiency for failing to protect personal rights.
The facility recorded 0.2 deficiencies per year (95 percent better than California average of 4 per year). No serious (Type A) citations have been recorded. One technical violation (LIC 9102) regarding hospice resident placement on a non-approved fire clearance floor occurred in August 2022.
Families should inquire about the low occupancy rate, staffing tenure and training, and protocols implemented following the 2021 financial abuse incident before placement.
Grandview Retirement Center is a 215-bed assisted living facility at 2211 W 6th St, Los Angeles, CA, in the Westlake neighborhood. Licensed by the California Department of Social Services as a Residential Care Facility for the Elderly. Operator: Grandview LLC, The. Administrator: Yeni Flores.
Occupancy stands at 73 percent (158 of 215 beds), consistent with California average occupancy.
Services include 24-hour staffing, nursing services, housekeeping, personalized care assistance, mental health support coordination, rehabilitation services, respite care, three chef-prepared meals daily, and wheelchair accessibility.
Accepts Medicare and Medicaid. Walk score of 96 reflects a walker’s paradise.
PIH Health Good Samaritan Hospital is 0.79 miles away.
The facility’s inspection record since November 2020 (6 years) shows 25 total visits including 4 annual inspections and 15 complaint investigations. Seven total deficiencies have been cited, which is 75 percent better than California average of 4 per year.
However, substantive deficiencies warrant direct family inquiry: June 2022 illegal eviction for failure to follow proper procedures, March 2021 failure to prevent resident-on-resident emotional abuse, August 2023 bed bug infestation, September 2022 failure to post proper hot water temperature warnings, August 2021 residents smoking in rooms, and July 2021 loose grab bars. Three serious (Type A) and four moderate (Type B) deficiencies have been recorded. The most recent three annual inspections (November 2024 through September 2025) recorded zero deficiencies and confirmed clean, safe, well-maintained conditions.
The facility has received 15 complaint investigations (50 percent more than California average of 10), with most allegations found unsubstantiated including claims of sexual touching, staff impairment, inappropriate medication distribution, and resident-on-resident abuse. This high complaint investigation volume relative to substantiated findings suggests heightened complaint reporting or families and staff raising concerns that investigation does not confirm.
Families should inquire about: corrective actions following historical deficiencies; staffing tenure and training for abuse prevention; and procedures for addressing the substantive 2021-2022 compliance issues.
Ranking Methodology
How we rank these communities
Every community above is evaluated across six weighted categories using public data including state inspection records, review platforms, BBB profiles, and operator-published materials.
Weighting overview
- 35%Resident Experience
- 25%Regulatory
- 15%Visual Media
- 10%Website
- 10%Stability
- 5%Environment
01
Resident & Family Experience 35%
The single largest share of every ranking. Aggregated review sentiment and volume from major platforms — the closest signal to real resident experience.
- Includes
- Review Sentiment
- Review Volume
02
Regulatory & Safety Record 25%
State inspection records, citations, and complaint visits. We weight per-inspection rates more heavily than raw counts.
- Includes
- State Inspections
- Citations/Inspection
- % Inspections w/ Citations
- Complaint Visits
- Accreditations
- BBB Rating
03
Visual Media & Transparency 15%
Communities that publish high-quality visuals give families a real preview. No photos or tours = a negative transparency signal.
- Includes
- Video Tours
- Virtual Walkthroughs
- Photo Quantity
- Photo Quality
04
Website & Operator Transparency 10%
Site quality and whether the operator publishes basic accountability information — staff names, contact details, ownership.
- Includes
- Website Content
- Mobile Usability
- Staff Info Available
- Owner Info Available
05
Community Stability 10%
Operational signals indicating whether a community is well-run and meeting demand.
- Includes
- Occupancy Rate
- Bed Options
06
Environment & Pricing 5%
Walkability and pricing transparency. Walk Score is weighted higher for Independent Living than for Memory Care, where most residents do not leave unaccompanied.
- Includes
- Walk Score
- Pricing Transparency
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