Barclay Friends

Barclay Friends is an Assisted Living Home in Pennsylvania

Barclay Friends is an Assisted Living Home in Pennsylvania

Barclay Friends

700 N Franklin St, West Chester, PA 19380 View Map

Barclay Friends is an Assisted Living Home in Pennsylvania

Barclay Friends is an Assisted Living Home in Pennsylvania

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Overview of Barclay Friends

Spend your best years at Barclay Friends, a distinguished community located in the harmonious neighborhood of West Chester, PA, offering independent living, personal care, memory care, skilled nursing, and long-term rehabilitation. A compassionate and highly trained team provides the highest quality of care tailored to residents’ unique needs 24/7. Beautifully furnished and spacious studio and one-bedroom floor plans are also provided in a nurturing and friendly environment, ensuring residents can feel at ease during their stay.

Residents will not run out of things to do with a thoughtfully curated slate of enriching programs and stimulating activities that aim to enhance their living experiences. Mealtimes promote social interactions and satisfy dietary needs with delicious and well-balanced dining options served in a family-style setting. Medication support and therapy services are also provided to meet residents’ healthcare needs. The community is ideal for those seeking comfort in retirement, especially with its comprehensive care and extensive amenities.

Home Information BARCLAY FRIENDS
  • Occupancy trails most facilities in the state, suggesting excess open capacity. Bed capacity aligns with the typical community size in the state, allowing steady admissions. Resident stays are comparable to other state facilities, implying stable turnover.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income trails most communities, suggesting tighter operating margins.

  • Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.

Occupancy
Beds
103
Occupancy
65.2%
Total Bed Days Available
62415
Avg. Length of Stay
118 days
Avg. Residents per Day
61
Finance
Home Revenue
$19,098,836.00
Payroll Costs
$8,580,961.00
Profit
$-2,923,985.00
Total Home Costs
$19,231,904.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
44.9%
House Specifics:
CCN
395848
Owner Name
BARCLAY FRIENDS
Rural vs. Urban
Urban
County
Chester
Type of Control
Governmental — City
Operations
Total Admissions
250
Total Discharges
264
% Medicaid Admissions
0%
% Medicare Admissions
52%
% Private Pay Admissions
48%
% Medicaid Discharges
3%
% Medicare Discharges
49%
% Private Pay Discharges
48%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
4 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
4 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
2 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
4.70 hrs
Number of Fines
1
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
9425
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
2945
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
33471
Bed community size
103-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 35 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
LICENSED
Facility Type
PERSONAL CARE HOMES
License Date
May 31, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 146820
CMS Certification Number: 395848
County: CHESTER

Ownership & operating entity

Barclay Friends is legally operated by BARCLAY FRIENDS.

Profit status: NON-PROFIT
Nonprofit ownership: No

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Linda Sterthous, Manager

What does this home offer?

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Housing Options: Private / Shared Suites

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Building Type: Mid-rise

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Dining Services

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Beauty Services

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Social and Recreational Activities

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On-site Medical Care and Health Services

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Exercise Programs

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Types of Care at Barclay Friends

Assisted Living Memory Care Skilled Nursing

Inspection History

In Pennsylvania, the Department of Social Services (for ALFs) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

15 visits/inspections

4 visits/inspections triggered by complaints

Results

10 with citations

5 without citations

4 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Pennsylvania average: 5 complaints

74 citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Pennsylvania average: 75 citations

1 enforcement action

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Waivers: 2

Places of interest near Barclay Friends

Address 1.2 miles from city center

Address 700 N Franklin St, West Chester, PA 19380

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Comparison Chart

The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Compare Assisted Living around Chester County
Freedom Village at Brandywine
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SN

Skilled Nursing

Coatesville
-
Yes
A+
9
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Suites
Echo Lake – SageLife Senior Living
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Malvern
104
No
-
11
SAGE ATWATER TENANT TRS LLC
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Suites
Barclay Friends
AL

For seniors needing help with daily tasks but not full-time nursing.

West Chester
64
No
A+
35
BARCLAY FRIENDS
65.2%
$19,098,836.00
$8,580,961.00
44.9%
61.30
4/5
4.6978
4/5
4/5
2/5
1
Private / Shared Suites
Chester County Pocopson Home
AL

For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

West Chester
275
No
-
1
MANCILL, THOMAS
63.4%
$23,732,489.00
$11,659,635.00
49.1%
162.10
5/5
5.3065
4/5
5/5
3/5
2
Private / Shared Suites
Kendal-Crosslands Communities
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

SN

Skilled Nursing

Kennett Square
60
No
-
9
EMIG, CATHERINE
87.5%
$22,763,417.00
$11,448,808.00
50.3%
46.30
5/5
6.4711
4/5
5/5
3/5
-
Private / Shared Suites

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

97
Total Staff
82
Employees
15
Contractors
30,952
Total Hours (Quarter)
44
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse157.7 No
Licensed Practical Nurse157 No
Certified Nursing Assistant398.3 No
Staff by Category
Administration
3 staff
7.4hs shift avg
Nursing Staff
69 staff
7.9hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
10 staff
5.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7hs shift avg
Dietary Services
8 staff
7.6hs shift avg
Other Services
2 staff
7.8hs shift avg
Contractor Analysis
6.4%
of total hours from contractors
1,988 contractor hours this quarter
Occupational Therapy Aide: 1 Speech Language Pathologist: 2 Physical Therapy Aide: 2 Qualified Social Worker: 3 Respiratory Therapy Technician: 2 Administrator: 1 Medical Director: 1 Physical Therapy Assistant: 2 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant3903914,60891100%8.3
Registered Nurse150155,41191100%7.7
Licensed Practical Nurse150153,96591100%7
Other Dietary Services Staff7072,35791100%7.5
Administrator1125286470%8
Clinical Nurse Specialist1015126470%8
Dietitian1015046369%8
Nurse Practitioner1014725965%8
Qualified Social Worker0334386167%7
Mental Health Service Worker1014325459%8
Physical Therapy Aide0223325662%5.7
Physical Therapy Assistant0223195662%5.6
Dental Services Staff1013034044%7.6
Respiratory Therapy Technician0222785965%4.6
Speech Language Pathologist0222484954%5.1
Occupational Therapy Aide0111762224%8
Medical Director011381112%3.5
Occupational Therapy Assistant0113178%4.4

Health Inspection History

Source: CMS Health Citations (Jun 2025 – Jun 2025)

1
Inspections
1
Total Citations
0
Critical (J-L)
0
Serious (G-I)
1
Citations/Inspection
Jun 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
1
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Administration
1
100% of total
Citation Sources
Standard Inspections 1
Complaint Investigations 0
State Comparison (PA)
Avg Citations (State)
31.3
This Facility: 1
Avg Critical (State)
0.3
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Jun 13, 2025 F AdministrationF0851 Corrected
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Pennsylvania Seniors

Program
State Program Name
Eligibility
Benefits
Community HealthChoices (CHC)
  • General: Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple) (excludes home, car).
  • PA Specifics: Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).
  • Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Pennsylvania OPTIONS Program
  • General: Age 60+, Pennsylvania resident, at risk of nursing home placement.
  • Income Limits: ~$2,000/month (individual, varies by region).
  • Asset Limits: $8,000 (individual).
  • PA Specifics: Cost-sharing required above certain income; rural/urban balance.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), adult day care (~$70/day), transportation (~5 trips/month).
Living Independence for the Elderly (LIFE)
Pennsylvania LIFE (PACE)
Official government program page
  • General: Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.
  • Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • PA Specifics: 16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Medicare Savings Program (MSP)
Pennsylvania Medicare Savings Program
  • General: Age 65+ or disabled, PA resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • PA Specifics: Three tiers; includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
  • General: Age 60+ prioritized, PA resident, low-income household.
  • Income Limits (2025): ~$3,970/month (individual, 185% FPL).
  • Asset Limits: Not assessed; income-focused.
  • PA Specifics: Cash grants and crisis aid; serves ~600,000 households annually.
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Family Caregiver Support Program (FCSP)
Pennsylvania Family Caregiver Support Program
Official government program page
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).
  • Income Limits (2025): No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed; need-based.
  • PA Specifics: High demand; includes grandparent caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), supplies (~$2,000/year), caregiver training.
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, PA resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • PA Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Pennsylvania VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • PA Specifics: High veteran population; supports rural/urban care needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Property Tax/Rent Rebate Program (PTRR)
Pennsylvania Property Tax/Rent Rebate Program
Official government program page
  • General: Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).
  • Income Limits (2025): ~$45,000/year (individual or couple, excludes half of Social Security).
  • Asset Limits: Not assessed; income-focused.
  • PA Specifics: Rebates up to $1,000; ~600,000 eligible annually.
  • Services: Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, PA resident, low-income.
  • Income Limits (2025): ~$2,322/month (individual, 185% FPL).
  • Asset Limits: Not assessed.
  • PA Specifics: Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.
  • Services: Vouchers (~$50/season) for fresh produce at approved markets.

Claim What’s Yours Financial Aid for Pennsylvania Seniors

PA Medicaid CHC

Community HealthChoices (CHC)

Requirements:
  • General:
    Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) (excludes home, car).
  • PA Specifics:
    Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).
Benefits without Contact:
  • Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
PA OPTIONS

Pennsylvania OPTIONS Program

Requirements:
  • General:
    Age 60+, Pennsylvania resident, at risk of nursing home placement.
  • Income Limits:
    ~$2,000/month (individual, varies by region).
  • Asset Limits:
    $8,000 (individual).
  • PA Specifics:
    Cost-sharing required above certain income; rural/urban balance.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), adult day care (~$70/day), transportation (~5 trips/month).
Pennsylvania LIFE (PACE)

Living Independence for the Elderly (LIFE)

Requirements:
  • General:
    Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.
  • Income Limits (2025):
    ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • PA Specifics:
    16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Pennsylvania Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, PA resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • PA Specifics:
    Three tiers; includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Pennsylvania LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, PA resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (individual, 185% FPL).
  • Asset Limits:
    Not assessed; income-focused.
  • PA Specifics:
    Cash grants and crisis aid; serves ~600,000 households annually.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Pennsylvania Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).
  • Income Limits (2025):
    No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed; need-based.
  • PA Specifics:
    High demand; includes grandparent caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), supplies (~$2,000/year), caregiver training.
Pennsylvania SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, PA resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • PA Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Pennsylvania VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • PA Specifics:
    High veteran population; supports rural/urban care needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Pennsylvania Property Tax/Rent Rebate Program

Property Tax/Rent Rebate Program (PTRR)

Requirements:
  • General:
    Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).
  • Income Limits (2025):
    ~$45,000/year (individual or couple, excludes half of Social Security).
  • Asset Limits:
    Not assessed; income-focused.
  • PA Specifics:
    Rebates up to $1,000; ~600,000 eligible annually.
Benefits without Contact:
  • Services: Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000).
Pennsylvania SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, PA resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (individual, 185% FPL).
  • Asset Limits:
    Not assessed.
  • PA Specifics:
    Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.
Benefits without Contact:
  • Services: Vouchers (~$50/season) for fresh produce at approved markets.

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