Barclay Friends

Barclay Friends is an Assisted Living Home in Pennsylvania

Barclay Friends is an Assisted Living Home in Pennsylvania

Barclay Friends

700 N Franklin St, West Chester, PA 19380 View Map

Barclay Friends is an Assisted Living Home in Pennsylvania

Barclay Friends is an Assisted Living Home in Pennsylvania

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Overview of Barclay Friends

Spend your best years at Barclay Friends, a distinguished community located in the harmonious neighborhood of West Chester, PA, offering independent living, personal care, memory care, skilled nursing, and long-term rehabilitation. A compassionate and highly trained team provides the highest quality of care tailored to residents’ unique needs 24/7. Beautifully furnished and spacious studio and one-bedroom floor plans are also provided in a nurturing and friendly environment, ensuring residents can feel at ease during their stay.

Residents will not run out of things to do with a thoughtfully curated slate of enriching programs and stimulating activities that aim to enhance their living experiences. Mealtimes promote social interactions and satisfy dietary needs with delicious and well-balanced dining options served in a family-style setting. Medication support and therapy services are also provided to meet residents’ healthcare needs. The community is ideal for those seeking comfort in retirement, especially with its comprehensive care and extensive amenities.

Managed by Luke Dorey

Personal Care Administrator

Luke Dorey serves as the Personal Care Administrator at Barclay Friends, overseeing the personal care services to ensure residents receive compassionate and professional support. He plays a key role in maintaining the quality of care within the community.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.70/day
Overall rating Info Based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Based on deficiencies found during state health inspections.
4/5
Staffing Info Based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Based on clinical outcomes for residents.
2/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 103

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Pennsylvania average
Occupancy rate 65.2%
Residents per day (avg) 61
Occupancy rate
65.2%
Residents per day (avg)
61

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

52% of new residents, usually for short-term rehab.

Typical stay 2 - 3 months

Private pay

48% of new residents, often for short stays.

Typical stay 9 - 10 months

Finances and operations

Governmental home
City
Home revenue
$19.5M
Deficit of revenue
-$2.9M
Governmental home City
Home revenue
$19,546,521.00
Deficit of revenue
$-2,923,985.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.6M
43.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.9M
Total costs $22.5M
Bed community size
103-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
42 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 35 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
LICENSED
Facility Type
PERSONAL CARE HOMES
License Date
May 31, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 146820
CMS Certification Number: 395848
County: CHESTER

Ownership & operating entity

Barclay Friends is legally operated by BARCLAY FRIENDS.

Profit status: NON-PROFIT

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Linda Sterthous, Manager

What does this home offer?

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Housing Options: Private / Shared Suites

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Building Type: Mid-rise

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Dining Services

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Beauty Services

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Social and Recreational Activities

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On-site Medical Care and Health Services

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Exercise Programs

Types of Care at Barclay Friends

Assisted Living Memory Care Skilled Nursing

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

15 visits/inspections

4 visits/inspections triggered by complaints

Results

10 with citations

5 without citations

Pennsylvania average: 5 complaint visits

4 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Pennsylvania average: 5 complaints

74 citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Pennsylvania average: 75 citations

1 enforcement action

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Waivers: 2

Comparison Chart

The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Compare Assisted Living around Chester County
Chester County Pocopson Home
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

West Chester
275
No
-
1
MANCILL, THOMAS
63.4%
$23,732,489.00
$11,659,635.00
49.1%
162.10
5/5
5.3065
4/5
5/5
3/5
2
Private / Shared Suites
Echo Lake – SageLife Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Malvern
104
No
-
11
SAGE ATWATER TENANT TRS LLC
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Suites
Barclay Friends
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

West Chester
64
No
A+
35
BARCLAY FRIENDS
65.2%
$19,098,836.00
$8,580,961.00
44.9%
61.30
4/5
4.6978
4/5
4/5
2/5
1
Private / Shared Suites
Kendal-Crosslands Communities
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

SN

Skilled Nursing

Kennett Square
60
No
-
9
EMIG, CATHERINE
87.5%
$22,763,417.00
$11,448,808.00
50.3%
46.30
5/5
6.4711
4/5
5/5
3/5
-
Private / Shared Suites
Freedom Village at Brandywine
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SN

Skilled Nursing

Coatesville
-
Yes
A+
9
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Suites

Places of interest near Barclay Friends

Address 1.2 miles from city center

Address 700 N Franklin St, West Chester, PA 19380

Calculate Travel Distance to Barclay Friends

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

97
Total Staff
82
Employees
15
Contractors
30,952
Total Hours (Quarter)
44
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse157.7 No
Licensed Practical Nurse157 No
Certified Nursing Assistant398.3 No
Staff by Category
Administration
3 staff
7.4hs shift avg
Nursing Staff
69 staff
7.9hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
10 staff
5.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7hs shift avg
Dietary Services
8 staff
7.6hs shift avg
Other Services
2 staff
7.8hs shift avg
Contractor Analysis
6.4%
of total hours from contractors
1,988 contractor hours this quarter
Occupational Therapy Aide: 1 Speech Language Pathologist: 2 Physical Therapy Aide: 2 Qualified Social Worker: 3 Respiratory Therapy Technician: 2 Administrator: 1 Medical Director: 1 Physical Therapy Assistant: 2 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant3903914,60891100%8.3
Registered Nurse150155,41191100%7.7
Licensed Practical Nurse150153,96591100%7
Other Dietary Services Staff7072,35791100%7.5
Administrator1125286470%8
Clinical Nurse Specialist1015126470%8
Dietitian1015046369%8
Nurse Practitioner1014725965%8
Qualified Social Worker0334386167%7
Mental Health Service Worker1014325459%8
Physical Therapy Aide0223325662%5.7
Physical Therapy Assistant0223195662%5.6
Dental Services Staff1013034044%7.6
Respiratory Therapy Technician0222785965%4.6
Speech Language Pathologist0222484954%5.1
Occupational Therapy Aide0111762224%8
Medical Director011381112%3.5
Occupational Therapy Assistant0113178%4.4

Health Inspection History

Source: CMS Health Citations (Jun 2025 – Jun 2025)

1
Inspections
1
Total Citations
0
Critical (J-L)
0
Serious (G-I)
1
Citations/Inspection
Jun 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
1
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Administration
1
100% of total
Citation Sources
Standard Inspections 1
Complaint Investigations 0
State Comparison (PA)
Avg Citations (State)
31.3
This Facility: 1
Avg Critical (State)
0.3
This Facility: 0
Recent Citations (Last 3 Years)
Jun 13, 2025 Severity: F · Category: Administration · Tag: F0851 · Status: Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
63 Total Residents
Medicare 2 (3.2%)
Medicaid 19 (30.2%)
Private Pay/Other 42 (66.7%)
Programs & Services
Residents' Group
Nurse Aide Training
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
14.7 Score
33% worse than avg Pennsylvania avg: 11.0

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
27.6 Score
24% worse than avg Pennsylvania avg: 22.2

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
30.8%
Lost Too Much Weight
1.4%
Urinary Tract Infection
2.1%
Depressive Symptoms
0.5%
Falls with Major Injury
4.6%
Pneumococcal Vaccine
94.2%
Antipsychotic Use
13.5%
Walking Ability Worsened
29.0%
Influenza Vaccine
98.5%
High Risk Residents with Pressure Ulcers
7.5%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
23.0%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
95.7% 39% better than avg Pennsylvania: 68.8%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $9K Pennsylvania avg: $59K 84% better than avg
Number of Fines 1 Pennsylvania avg: 2.1
Compared to Pennsylvania Average Facility: $9K | Pennsylvania Avg: $59K
Penalty History

Showing all 1 penalties (Jun 2023 - Jun 2023)

Jun 12, 2023 Civil Money Penalty
$9K

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Pennsylvania Seniors

Program
State Program Name
Eligibility
Benefits
Community HealthChoices (CHC)
  • General: Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple) (excludes home, car).
  • PA Specifics: Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).
  • Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Pennsylvania OPTIONS Program
  • General: Age 60+, Pennsylvania resident, at risk of nursing home placement.
  • Income Limits: ~$2,000/month (individual, varies by region).
  • Asset Limits: $8,000 (individual).
  • PA Specifics: Cost-sharing required above certain income; rural/urban balance.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), adult day care (~$70/day), transportation (~5 trips/month).
Living Independence for the Elderly (LIFE)
Pennsylvania LIFE (PACE)
Official government program page
  • General: Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.
  • Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • PA Specifics: 16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Medicare Savings Program (MSP)
Pennsylvania Medicare Savings Program
  • General: Age 65+ or disabled, PA resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • PA Specifics: Three tiers; includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
  • General: Age 60+ prioritized, PA resident, low-income household.
  • Income Limits (2025): ~$3,970/month (individual, 185% FPL).
  • Asset Limits: Not assessed; income-focused.
  • PA Specifics: Cash grants and crisis aid; serves ~600,000 households annually.
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Family Caregiver Support Program (FCSP)
Pennsylvania Family Caregiver Support Program
Official government program page
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).
  • Income Limits (2025): No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed; need-based.
  • PA Specifics: High demand; includes grandparent caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), supplies (~$2,000/year), caregiver training.
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, PA resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • PA Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Pennsylvania VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • PA Specifics: High veteran population; supports rural/urban care needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Property Tax/Rent Rebate Program (PTRR)
Pennsylvania Property Tax/Rent Rebate Program
Official government program page
  • General: Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).
  • Income Limits (2025): ~$45,000/year (individual or couple, excludes half of Social Security).
  • Asset Limits: Not assessed; income-focused.
  • PA Specifics: Rebates up to $1,000; ~600,000 eligible annually.
  • Services: Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, PA resident, low-income.
  • Income Limits (2025): ~$2,322/month (individual, 185% FPL).
  • Asset Limits: Not assessed.
  • PA Specifics: Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.
  • Services: Vouchers (~$50/season) for fresh produce at approved markets.

Claim What’s Yours Financial Aid for Pennsylvania Seniors

PA Medicaid CHC

Community HealthChoices (CHC)

Requirements:
  • General:
    Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) (excludes home, car).
  • PA Specifics:
    Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).
Benefits without Contact:
  • Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
PA OPTIONS

Pennsylvania OPTIONS Program

Requirements:
  • General:
    Age 60+, Pennsylvania resident, at risk of nursing home placement.
  • Income Limits:
    ~$2,000/month (individual, varies by region).
  • Asset Limits:
    $8,000 (individual).
  • PA Specifics:
    Cost-sharing required above certain income; rural/urban balance.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), adult day care (~$70/day), transportation (~5 trips/month).
Pennsylvania LIFE (PACE)

Living Independence for the Elderly (LIFE)

Requirements:
  • General:
    Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.
  • Income Limits (2025):
    ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • PA Specifics:
    16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
Pennsylvania Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, PA resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • PA Specifics:
    Three tiers; includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Pennsylvania LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, PA resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (individual, 185% FPL).
  • Asset Limits:
    Not assessed; income-focused.
  • PA Specifics:
    Cash grants and crisis aid; serves ~600,000 households annually.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Pennsylvania Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).
  • Income Limits (2025):
    No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed; need-based.
  • PA Specifics:
    High demand; includes grandparent caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), supplies (~$2,000/year), caregiver training.
Pennsylvania SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, PA resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • PA Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Pennsylvania VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • PA Specifics:
    High veteran population; supports rural/urban care needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Pennsylvania Property Tax/Rent Rebate Program

Property Tax/Rent Rebate Program (PTRR)

Requirements:
  • General:
    Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).
  • Income Limits (2025):
    ~$45,000/year (individual or couple, excludes half of Social Security).
  • Asset Limits:
    Not assessed; income-focused.
  • PA Specifics:
    Rebates up to $1,000; ~600,000 eligible annually.
Benefits without Contact:
  • Services: Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000).
Pennsylvania SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, PA resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (individual, 185% FPL).
  • Asset Limits:
    Not assessed.
  • PA Specifics:
    Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.
Benefits without Contact:
  • Services: Vouchers (~$50/season) for fresh produce at approved markets.
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