Barclay Friends

Assisted Living Home
Overview of Barclay Friends

Spend your best years at Barclay Friends, a distinguished community located in the harmonious neighborhood of West Chester, PA, offering independent living, personal care, memory care, skilled nursing, and long-term rehabilitation. A compassionate and highly trained team provides the highest quality of care tailored to residents’ unique needs 24/7. Beautifully furnished and spacious studio and one-bedroom floor plans are also provided in a nurturing and friendly environment, ensuring residents can feel at ease during their stay.

Residents will not run out of things to do with a thoughtfully curated slate of enriching programs and stimulating activities that aim to enhance their living experiences. Mealtimes promote social interactions and satisfy dietary needs with delicious and well-balanced dining options served in a family-style setting. Medication support and therapy services are also provided to meet residents’ healthcare needs. The community is ideal for those seeking comfort in retirement, especially with its comprehensive care and extensive amenities.

Managed by Luke Dorey

Personal Care Administrator

Luke Dorey serves as the Personal Care Administrator at Barclay Friends, overseeing the personal care services to ensure residents receive compassionate and professional support. He plays a key role in maintaining the quality of care within the community.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Pennsylvania average: 3.0/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Pennsylvania average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Pennsylvania average: 3.4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
2/5
Pennsylvania average: 3.4/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
4h 42m per day

This home provides 13% more nursing time per resident than the state average.

Pennsylvania average: 4h 9m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 103

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Pennsylvania average
Occupancy rate 83.9%
Residents per day (avg) 61
Occupancy rate
83.9%
Residents per day (avg)
61

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

58% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

41% of new residents, often for short stays.

Typical stay 1 years

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 9 - 10 years

Finances and operations

Proprietary home
Corporation
Home revenue
$24.1M
Profit
$724.0K
Proprietary home Corporation
Home revenue
$24,106,888.00
Profit
$724,009.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.1M
42.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.2M
Total costs $23.4M
Bed community size
103-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
42 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 35 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy Rate
50%
Occupied Beds
51 of 103
Percentage of available beds currently in use by residents.
License Status
LICENSED
Facility Type
PERSONAL CARE HOMES
License Date
May 31, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 146820
CMS Certification Number: 395848
County: CHESTER
Awards: Best of Chester County, Seal of Excellence

Ownership & operating entity

Barclay Friends is legally operated by BARCLAY FRIENDS.

Profit status: NON-PROFIT

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Linda Sterthous, Manager

Care Services

Nursing Services
Rehabilitation Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs

All Levels of Care

Residential Living
Personal Care
Memory Care
Skilled Nursing

Amenities & Lifestyle

Gardening
Beauty and Barber Salon
Horticultural Therapy
Special Interest Groups
Fitness Room
Wellness Activities
Lecture and Entertainment Events

Programs & Activities

Specific Programs
Residential Living, Personal Care, Memory Care, Skilled Nursing

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Shared Suites

Building type icon
Building type icon

Building Type: Mid-rise

Dining services icon
Dining services icon

Dining Services

Beauty services icon
Beauty services icon

Beauty Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at Barclay Friends

Assisted Living Memory Care Skilled Nursing

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

15 visits/inspections

4 visits/inspections triggered by complaints

Results

10 with citations

5 without citations

4 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Latest inspection

Date:July 8, 2025
Type:Renewal

74 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

74 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

1 enforcement action

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Waivers: 2

Compare Assisted Living around Chester County

The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Chester County Pocopson Home
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

West Chester
275
No
-
1
MANCILL, THOMAS
61.9%
$24,431,921.00
$10,783,414.00
44.1%
162.10
5/5
5.3065
4/5
5/5
3/5
2
9
2
-32%
+28%
-21%
Private / Shared Suites
Barclay Friends
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

West Chester
171
No
A+
35
BARCLAY FRIENDS
83.9%
$21,905,344.00
$10,144,628.00
46.3%
61.30
4/5
4.6978
4/5
4/5
2/5
1
1
-
+31%
+13%
+7%
Private / Shared Suites
Kendal-Crosslands Communities
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

SN

Skilled Nursing

Kennett Square
111
No
-
9
EMIG, CATHERINE
84.8%
$25,526,578.00
$12,398,330.00
48.6%
46.30
5/5
6.4711
4/5
5/5
3/5
-
4
1
+45%
+56%
+8%
Private / Shared Suites
Echo Lake – SageLife Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Malvern
104
No
-
11
SAGE ATWATER TENANT TRS LLC
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Suites
Freedom Village at Brandywine
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SN

Skilled Nursing

Coatesville
-
Yes
A+
9
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Suites

Places of interest near Barclay Friends

Address 1.2 miles from city center

Address 700 N Franklin St, West Chester, PA 19380

Calculate Travel Distance to Barclay Friends

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

97
Total Staff
82
Employees
15
Contractors
30,952
Total Hours (Quarter)
44
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse157.7 No
Licensed Practical Nurse157 No
Certified Nursing Assistant398.3 No
Staff by Category
Administration
3 staff
7.4hs shift avg
Nursing Staff
69 staff
7.9hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
10 staff
5.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7hs shift avg
Dietary Services
8 staff
7.6hs shift avg
Other Services
2 staff
7.8hs shift avg
Contractor Analysis
6.4%
of total hours from contractors
1,988 contractor hours this quarter
Occupational Therapy Aide: 1 Speech Language Pathologist: 2 Physical Therapy Aide: 2 Qualified Social Worker: 3 Respiratory Therapy Technician: 2 Administrator: 1 Medical Director: 1 Physical Therapy Assistant: 2 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant3903914,60891100%8.3
Registered Nurse150155,41191100%7.7
Licensed Practical Nurse150153,96591100%7
Other Dietary Services Staff7072,35791100%7.5
Administrator1125286470%8
Clinical Nurse Specialist1015126470%8
Dietitian1015046369%8
Nurse Practitioner1014725965%8
Qualified Social Worker0334386167%7
Mental Health Service Worker1014325459%8
Physical Therapy Aide0223325662%5.7
Physical Therapy Assistant0223195662%5.6
Dental Services Staff1013034044%7.6
Respiratory Therapy Technician0222785965%4.6
Speech Language Pathologist0222484954%5.1
Occupational Therapy Aide0111762224%8
Medical Director011381112%3.5
Occupational Therapy Assistant0113178%4.4

Health Inspection History

Inspections
Total health inspections 1

Pennsylvania average 6.7


Last Health inspection on Jun 2025

Total health citations 1
Citations per inspection
1

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 1 citation resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Pennsylvania average

Pennsylvania average: 0.3


Serious Health citations More info 0
100% better than Pennsylvania average

Pennsylvania average: 0.6

0 critical citations More info Pennsylvania average: 0.3

0 serious citations More info Pennsylvania average: 0.6

1 moderate citation More info Pennsylvania average: 29.5

0 minor citations More info Pennsylvania average: 0.8
Citations history (last 3 years)
Administration moderate citation Jun 13, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
63 Total Residents
Medicare 2 (3.2%)
Medicaid 19 (30.2%)
Private Pay/Other 42 (66.7%)
Programs & Services
Residents' Group
Nurse Aide Training
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 14.7
33% worse than Pennsylvania average

Pennsylvania average: 11.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 27.6
24% worse than Pennsylvania average

Pennsylvania average: 22.2

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 30.8%
62% worse than Pennsylvania average

Pennsylvania average: 19.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 29.0%
37% worse than Pennsylvania average

Pennsylvania average: 21.1%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 23.0%
14% better than Pennsylvania average

Pennsylvania average: 26.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.6%
43% worse than Pennsylvania average

Pennsylvania average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.5%
35% worse than Pennsylvania average

Pennsylvania average: 5.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.1%
18% worse than Pennsylvania average

Pennsylvania average: 1.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.4%
79% better than Pennsylvania average

Pennsylvania average: 6.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.5%
91% better than Pennsylvania average

Pennsylvania average: 5.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 13.5%
21% better than Pennsylvania average

Pennsylvania average: 17.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 94.2%
8% better than Pennsylvania average

Pennsylvania average: 86.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.5%
5% better than Pennsylvania average

Pennsylvania average: 93.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 95.7%
39% better than Pennsylvania average

Pennsylvania average: 68.8%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $9K
84% lower than Pennsylvania average

Pennsylvania average: $59K

Number of fines 1
52% fewer fines than Pennsylvania average

Pennsylvania average: 2.1

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Pennsylvania average

Pennsylvania average: 0.2

Fines amount comparison
Fines amount comparison
This facility $9K
Pennsylvania average $59K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 12, 2023
$9K

Last updated: Jan 2026

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Pennsylvania Seniors

Get financial aid guidance

Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+, Pennsylvania resident, at risk of nursing home placement.

~$2,000/month (individual, varies by region).

$8,000 (individual).

Cost-sharing required above certain income; rural/urban balance.

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled, PA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Pennsylvania LIHEAP

Age 60+ prioritized, PA resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Cash grants and crisis aid; serves ~600,000 households annually.

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).

No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).

Not assessed; need-based.

High demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Pennsylvania SCSEP

Age 55+, unemployed, low-income, PA resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran population; supports rural/urban care needs.

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).

~$45,000/year (individual or couple, excludes half of Social Security).

Not assessed; income-focused.

Rebates up to $1,000; ~600,000 eligible annually.

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+, PA resident, low-income.

~$2,322/month (individual, 185% FPL).

Not assessed.

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today
Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident