Bickford of Rocky River
Assisted Living & Memory Care · Cleveland, OH
Bickford of Rocky River
Assisted Living & Memory Care · Cleveland, OH
Overview of Bickford of Rocky River
Residing in the serene neighborhood of Rocky River, OH, the Bickford of Rocky River is an idyllic senior living community offering assisted living and memory care services. Here, residents can choose from spacious and stunning accommodations with several floor plans. With a highly skilled and compassionate team, residents can receive round-the-clock personalized care and help depending on their immediate needs through its residents’ monitoring system.
Find its top-notch amenities and services as this community is committed to providing higher standard of senior care. Indulge in 3-day delectable and nutritious meals, home maintenance, access to laundry facilities, weekly housekeeping, medication management, spiritual care, and transportation assistance. Engage in a full calendar of activities such as outings, community involvement programs, and theme days. With Bickford of Rocky River, seniors are guaranteed a glorious retirement.
64-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
45 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 24 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeResidential Care Facility
StatusActive
CountyCuyahoga
Bickford of Rocky River is administrated by Felisa Knowles.
Staffing
Key information about the people who lead and staff this community.
Director of NursingALICIA JOHNSON
ContactMr. Paul Klaassen, Founder
Licensed Nurses/CNAs
Montessori Memory Care
Email
[email protected]
Fax(913) 254-4878
Food DescriptionDining options available with a focus on community and shared meals.
What does this home offer?
Pets Allowed
Housing Options: Private Rooms
Building Type: 2-story
Transportation Services
Fitness and Recreation
Types of Care at Bickford of Rocky River
Assisted Living
Memory Care
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Ohio state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. OH average
1 Worse
Metrics worse than Ohio average:
• Total citations (50% above) 0 Better No metrics in this bucket.
• Total citations (50% above) 0 Better No metrics in this bucket.
Latest Inspection
September 11, 2025
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | OH Average | vs. OH Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 2 | This facility has 50% more total citations than a typical Ohio assisted living residence (3 vs. OH avg 2).↑ 50% worse |
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
86 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
89 / 100
Ohio average: 89 / 100
Environment
89 / 100
Ohio average: 95 / 100
Moving in
84 / 100
Ohio average: 82 / 100
Facility culture
92 / 100
Ohio average: 86 / 100
Caregivers
87 / 100
Ohio average: 89 / 100
Spending time
75 / 100
Ohio average: 80 / 100
Meals and dining
85 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility39/100
Ohio average46/100
Did (Does) the therapy help you meet your goals?
This facility86/100
Ohio average88/100
Can you decide how to spend your day?
This facility86/100
Ohio average94/100
Did (Do) you know who to speak to about your therapy progress?
This facility89/100
Ohio average85/100
Did (Do) the therapists help you set goals?
This facility89/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you able to get around the building if you want to?
This facility83/100
Ohio average95/100
Do you feel safe here?
This facility87/100
Ohio average98/100
Are your personal items safe here?
This facility90/100
Ohio average92/100
Is it easy for you to get around in your room (or apartment)?
This facility90/100
Ohio average96/100
Do you feel you have enough privacy?
This facility91/100
Ohio average95/100
Can you find a place to be alone if you want to be alone?
This facility91/100
Ohio average96/100
Is it very clean here?
This facility91/100
Ohio average96/100
Can you enjoy the outdoors if you want to?
This facility91/100
Ohio average91/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Were you given enough information to learn how things work here?
This facility80/100
Ohio average82/100
Did you receive a thorough orientation to BICKFORD OF ROCKY RIVER?
This facility81/100
Ohio average70/100
Did you feel warmly welcomed as a new resident?
This facility94/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as involved in decisions about your care as you want to be?
This facility78/100
Ohio average85/100
Would you highly recommend BICKFORD OF ROCKY RIVER to someone who needs this type of care?
This facility80/100
Ohio average89/100
Are your concerns taken care of in a timely way?
This facility81/100
Ohio average86/100
Are you friends with anyone who lives here?
This facility81/100
Ohio average81/100
Do the people who work here tell you when rules, policies, and procedures change?
This facility88/100
Ohio average78/100
Are you encouraged to speak up about things you don’t like here?
This facility89/100
Ohio average81/100
Do the people who work here go above and beyond to give you a good life?
This facility94/100
Ohio average87/100
Do the people who work here seem happy to work here?
This facility95/100
Ohio average92/100
Overall, are you satisfied with the care you receive here?
This facility95/100
Ohio average94/100
Do the people who work here help you with technology, if needed?
This facility100/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here check on you often enough to see if you need anything?
This facility73/100
Ohio average81/100
Do the people who work here do things the way you want them done?
This facility79/100
Ohio average88/100
Do the people who work here ever get angry at you?
This facility80/100
Ohio average88/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility81/100
Ohio average85/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility83/100
Ohio average96/100
Do the people who care for you explain your care and services to you?
This facility85/100
Ohio average85/100
Do the same people take care of you most of the time?
This facility86/100
Ohio average84/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility86/100
Ohio average90/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility95/100
Ohio average92/100
Do the people who work here do everything they can to protect you from getting sick?
This facility100/100
Ohio average94/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are you as connected to the community as you want to be?
This facility55/100
Ohio average71/100
Do you like the activities here?
This facility68/100
Ohio average83/100
Do you have something to look forward to most days?
This facility74/100
Ohio average77/100
Are there enjoyable things to do on the weekends, if you want?
This facility75/100
Ohio average63/100
Do you usually enjoy how you spend your time?
This facility80/100
Ohio average87/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility82/100
Ohio average83/100
Do you have enough opportunities to go on outings and special events?
This facility83/100
Ohio average73/100
Are you able to do the activities offered here, if you want?
This facility83/100
Ohio average93/100
Do you feel included in life here?
This facility86/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility60/100
Ohio average68/100
Do you look forward to mealtimes?
This facility77/100
Ohio average80/100
Do you like the food here?
This facility86/100
Ohio average81/100
Does the menu change often enough?
This facility94/100
Ohio average77/100
Do you get enough to eat here?
This facility95/100
Ohio average95/100
Do you get enough fresh food options here?
This facility100/100
Ohio average81/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Financial Assistance for
Assisted Living in Ohio
Bickford of Rocky River is located in Rocky River, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Places of interest near Bickford of Rocky River
11.1 miles from city center
Estimated distance in miles from Rocky River's city center to Bickford of Rocky River's address, calculated via Google Maps.
Calculate Travel Distance to Bickford of Rocky River
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Compare Assisted Living around Cleveland
The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Filter by care type
| The Slovene Home Skilled Care & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cleveland (North Collinwood) | 110 | No | 67 | Private Rooms | A+ | - | - | - |
| Bickford of Rocky River |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Rocky River (King James North) | 64 | Yes | 24 | Private Rooms | A- | Felisa Knowles | 86 | 3 |
| Singleton Health Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cleveland (Hough) | 50 | No | 60 | Private Rooms | - | - | - | - |
| Sunrise At Parma |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Cleveland | - | Yes | 54 | Private Rooms | - | - | 93 | - |
| HarborChase of Shaker Heights |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Shaker Heights (Chagrin-Lee) | - | Yes | 67 | Private Rooms | - | Jennifer Hunt | - | - |
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Frequently Asked Questions about Bickford of Rocky River
What neighborhood is Bickford of Rocky River in?
Bickford of Rocky River is in the King James North neighborhood of Rocky River.
Who is the Director of Nursing at Bickford of Rocky River?
Alicia Johnson is the Director of Nursing at Bickford of Rocky River.
Is Bickford of Rocky River in a walkable area?
Bickford of Rocky River has a walk score of 24. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the best email address for Bickford of Rocky River?
The team at Bickford of Rocky River can be reached at [email protected].
Who is the administrator of Bickford of Rocky River?
Felisa Knowles is the administrator of Bickford of Rocky River.
How many beds does Bickford of Rocky River have?
Bickford of Rocky River has 64 beds.
Has Bickford of Rocky River had any recent deficiencies or citations?
Bickford of Rocky River has had 3 recently reported deficiencies.
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