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Brockford Inn is a 67-bed memory care facility at 56 N. Highland Avenue, Granite Falls, Caldwell County, North Carolina. Current occupancy is 97 percent (65 of 67 beds), significantly above North Carolina’s 76.4 percent average. Services include on-site physician, psychology, nursing, housekeeping, laundry, restaurant-style meals, salon, activities averaging four daily, on-site chaplain three days weekly, on-site church services, certified activity professional, and resident advisory board.
3-star state rating.
A substantiated February 2020 complaint investigation revealed fatal care failure. The facility missed dialysis treatments for three residents during facility quarantine, resulting in hospitalization for two residents and death for one (Resident #6). Critical lab values including potassium of 7.1 and blood urea nitrogen of 191 documented the medical severity of care failure.
Serious resident safety and protection failures persist across the record. August 2024 complaint investigation documented Staff B twisting Resident #2’s finger during incontinence care, resulting in bruising. The facility failed to report the abuse allegation to the Health Care Personnel Registry as required. That same survey found roach infestation in assisted living resident rooms despite multiple pest control treatments spanning May through July 2024, two staff lacking required Health Care Personnel Registry checks upon hire, missing therapeutic diet menus, and medication administration errors involving anxiety, coronary artery disease, cholesterol, COPD, and dementia medications.
Medication administration and dietary failures recur across nine years. April 2021 documented insulin unavailable for several days for one resident. January 2019 documented borrowed medication without proper documentation and medication refill issues. August 2017 documented improper insulin administration and missed Vitamin B12 doses, inadequate non-disposable dining place settings, and undocumented menu substitutions.
October 2021 documented seven residents’ clothing not returned after laundering and inaccurate oxygen administration records. July 2020 COVID-19 investigation found inadequate visitor and staff screening, improper PPE use, poor infection control, and ineffective isolation of positive residents (32 residents and 15 staff tested positive). August 2025 documented failure to provide pureed bread or substitute for two residents on therapeutic diet.
Fire safety and physical plant deficiencies appear across construction surveys. May 2025 follow-up found lack of emergency release switches for electromagnetic locks and missing sprinkler head escutcheon. February 2019 documented missing current sanitation and fire safety inspection reports, unsafe exterior exit paths, improper oxygen cylinder storage, inadequate fire rehearsal documentation, compromised fire-rated walls and ceilings. March 2017 documented unsafe exterior stairs and handrails, non-functional emergency lighting, and inaccessible emergency release switches.
No fines or license suspensions appear in the record.
Families should ask about corrections for the February 2020 missed dialysis deaths, medication administration, dietary substitutions, infection controls, pest controls, and fire safety system functionality.
Higher than the North Carolina average: 76.4%In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 66 | 46 | This facility has 43% more total deficiencies than a typical North Carolina nursing home (66 vs. NC avg 46).↑ 43% worse |
|
Deficiencies per year
Average deficiencies per year since 2014.
| 5.5 | 3.8 | This facility has 45% more deficiencies per year than a typical North Carolina nursing home (5.5 vs. NC avg 3.8).↑ 45% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.7 | 2.2 | This facility has 23% fewer deficiencies per inspection than a typical North Carolina nursing home (1.7 vs. NC avg 2.2).↓ 23% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 40 | 21 | This facility has 90% more total inspections than a typical North Carolina nursing home (40 vs. NC avg 21).↑ 90% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 32 | 19 | This facility has 68% more inspections with deficiencies than a typical North Carolina nursing home (32 vs. NC avg 19).↑ 68% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 80% | 90% | This facility has 10 percentage points lower inspection deficiency rate than a typical North Carolina nursing home (80% vs. NC avg 90%).↓ 10% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 6, 2025 identified a deficiency for failing to provide a required food substitution for two residents on a therapeutic pureed diet. Earlier inspections showed a pattern of deficiencies related to medication administration, dietary issues, physical plant and safety concerns, and resident care including supervision and dignity. Complaint investigations were often substantiated, with notable cases involving failure to report abuse and missed dialysis treatments resulting in harm and death. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows ongoing challenges across several areas, with some issues recurring over time and no clear pattern of consistent improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
159.9 miles from city center
Estimated distance in miles from Granite Falls's city center to Brockford Inn's address, calculated via Google Maps.
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Brockford Inn is located in Granite Falls, North Carolina.
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The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Carol Woods |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Chapel Hill (Carol Woods) | 119 | 76.7% | 0% | 5.94 | +239% | +49% | $0 | 7 | 3.5 | - | 23 | A+ | 13 | The Chapel Hill Residential Retirement Center, Inc. | $46.7M | $18.0M | 38.5% | 345199 | ||||
| Brookdale Carriage Club Providence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Olde Providence North) | 77 | 71.5% | -6% | 8.12 | +78% | +104% | $0 | 11 | 3.7 | - | 8 | A+ | 12 | Bkd Fm Holding Company LLC | $7.1M | $8.1M | 114.8% | 345482 | ||||
| Pineville Rehabilitation & Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Pineville (Lakeview Drive) | 106 | 68.3% | -11% | 3.96 | +39% | 0% | $116.0k | 45 | 9.0 | 3 | 84 | A+ | 25 | Ncnh Holdings LLC | $12.1M | $5.7M | 47% | 345415 | ||||
| Walnut Ridge |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Walnut Cove (Windmill Street) | 63 | 100.0% | +31% | 3.12 | -50% | -22% | $40.1k | 23 | 4.6 | 3 | 63 | A+ | 50 | Nita Davis | $12.9M | $3.9M | 29.9% | 345089 |
Brockford Inn has a walk score of 45. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to NC state health department records, Brockford Inn's license number is HAL-014-014.
Brockford Inn's occupancy is 97%.
Brockford Inn received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Brockford Inn has 67 beds.
Yes — there are 13 photos of Brockford Inn in the photo gallery on this page.
Brockford Inn is located at 56 N. Highland Avenue Granite Falls, NC 28630.
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