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Chapin Center
Nursing Home & Memory Care · Springfield, MA
Chapin Center

Chapin Center

Nursing Home & Memory Care · Springfield, MA
200 Kendall St, Springfield, MA 01104 View map
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Overview of Chapin Center

Residing in the ideal neighborhood of Kendall Street, Springfield, MA, Chapin Center is an astounding senior living community that provides short-term rehabilitation and long-term care. The community features 160 cozy and accommodating beds for seniors’ comfort and convenience. As a non-profit community, Chapin Center strives to deliver the highest quality of care and support for seniors to live their best lives without hassles.

The community accepts Medicare and Medicaid, easing the financial constraints of seniors and their families to access the finest senior living experience. The community respects the boundaries of residents and strives to maintain their independence, allowing them to live the lifestyle they prefer. Chapin Center is ideal for seniors looking for a retirement home where their needs and aspirations are met.

Facility Direct Line (413) 737-4756
By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 160 Rank #19 / 96Bed count — State benchmarked This nursing home is ranked 19th out of 96 nursing homes we track in Massachusetts for bed count. Shows this facility's certified or reported bed count compared to other Massachusetts facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Massachusetts that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #43 / 111Walk Score — State benchmarked This nursing home is ranked 43rd out of 111 nursing homes we track in Massachusetts for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Massachusetts facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Massachusetts that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
59 / 100

About This Community

Therapy & Rehabilitation

3 services
Post-Acute Rehabilitation
Restorative Therapies for Mobility and Function
Therapy-Led Movement and Balance Sessions

Memory & Specialized Care

1 service
Palliative Care Coordination

Additional Services

3 services
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Written Care Plan Coordination with Families
Transportation

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Patio
Quiet Lounges and Private Recovery Spaces
In-House Dining Area

Room Accommodations

Building Type3-story
Room Types
Private Companion Suites Private Room Semi-Private / Shared Room

Contact Chapin Center

Places of interest near Chapin Center

Address 1.5 miles from city center Info Estimated distance in miles from Springfield's city center to Chapin Center's address, calculated via Google Maps. — 0.89 miles to nearest hospital (Mercy Medical Center)

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Compare Nursing Homes around Springfield

Info below is compiled from CMS reports & the MA Executive Office of Elder Affairs, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Massachusetts average is: 67.4% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Chicopee Rehabilitation and Nursing Center ★ ★ ★ ★ ☆
NH
PC
RC
SNF
Chicopee
68
Facility 68
MA AVG 119
Rank #79 / 96
91.9%
Facility 91.9%
MA AVG 80.5%
Rank #18 / 81
+14%
3.58
Facility 3.58
MA AVG 4.00
Rank #61 / 86
 ★ ★ ★ ☆ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -10%-10%
$0
Facility $0
MA AVG $73.6k
Rank #1 / 86
24
Facility 24
MA AVG 28.5
Rank #40 / 83
6.0
Facility 6.0
MA AVG 6.6
Rank #47 / 83
-63-
23
Facility 23
MA AVG 48
Rank #85 / 111
Thomas Rackliffe
$8.2MFiscal year ending 12/2024
Facility $8.2MFiscal year ending 12/2024
MA AVG $15.9M
Rank #73 / 82
$4.6MFiscal year ending 12/2024
Facility $4.6MFiscal year ending 12/2024
MA AVG $10.3M
Rank #73 / 82
55.8%Fiscal year ending 12/2024
Facility 55.8%Fiscal year ending 12/2024
MA AVG 67.4%
Rank #61 / 82
225539
East Longmeadow Memory Care Assisted Living ★ ★ ★ ★ ☆
NH
AL
MC
SNF
East Longmeadow
20
Facility 20
MA AVG 119
Rank #96 / 96
--
4.38
Facility 4.38
MA AVG 4.00
Rank #21 / 86
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ -25%+10%
$0
Facility $0
MA AVG $73.6k
Rank #1 / 86
30
Facility 30
MA AVG 28.5
Rank #50 / 83
10.0
Facility 10.0
MA AVG 6.6
Rank #70 / 83
-126-
20
Facility 20
MA AVG 48
Rank #91 / 111
Michael Marcus
$19.3MFiscal year ending 12/2024
Facility $19.3MFiscal year ending 12/2024
MA AVG $15.9M
Rank #21 / 82
$9.7MFiscal year ending 12/2024
Facility $9.7MFiscal year ending 12/2024
MA AVG $10.3M
Rank #39 / 82
50.3%Fiscal year ending 12/2024
Facility 50.3%Fiscal year ending 12/2024
MA AVG 67.4%
Rank #70 / 82
225331
Loomis Lakeside at Reeds Landing ★ ★ ★ ★ ★
NH
AL
IL
SNF
Springfield
42
Facility 42
MA AVG 119
Rank #89 / 96
88.8%
Facility 88.8%
MA AVG 80.5%
Rank #31 / 81
+10%
4.49
Facility 4.49
MA AVG 4.00
Rank #18 / 86
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -70%+12%
$0
Facility $0
MA AVG $73.6k
Rank #1 / 86
8
Facility 8
MA AVG 28.5
Rank #8 / 83
4.0
Facility 4.0
MA AVG 6.6
Rank #20 / 83
-37-
25
Facility 25
MA AVG 48
Rank #81 / 111
Lori Todd
$10.7MFiscal year ending 12/2024
Facility $10.7MFiscal year ending 12/2024
MA AVG $15.9M
Rank #61 / 82
$6.4MFiscal year ending 12/2024
Facility $6.4MFiscal year ending 12/2024
MA AVG $10.3M
Rank #64 / 82
59.8%Fiscal year ending 12/2024
Facility 59.8%Fiscal year ending 12/2024
MA AVG 67.4%
Rank #47 / 82
225691

Rank badges are statewide and care-type specific: each nursing home is ranked against every other MA nursing home we track that reports that metric, not just the 3 on this page. See how we rank facilities

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Financial assistance

Programs that may help with care and living costs in Massachusetts

Chapin Center is in Springfield, Massachusetts. These programs may support different care settings or living expenses. A listing does not confirm this community participates; our concierge team can help confirm.

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Cash support · veterans

VA Aid and Attendance (A&A) and Housebound Benefits

VA Pension Aid and Attendance and Housebound Benefits (Federal)

Who it is for
Veterans or survivors with VA pension eligibility and an Aid and Attendance or Housebound medical need
Income limit
No single monthly income cutoff. VA compares countable annual income, after permitted deductions, with the applicable Maximum Annual Pension Rate for the household and benefit category.
Asset limit
Net-worth limit is $163,699 from December 1, 2025 through November 30, 2026. Net worth includes countable assets plus annual income; exclusions and transfer rules apply.

Eligibility

General
Veterans or eligible survivors who qualify for VA Pension or Survivors Pension and meet the additional Aid and Attendance or Housebound criteria. Service, discharge, family status and pension eligibility rules also apply.
MA specifics
A federal VA pension benefit; Aid and Attendance and Housebound enhancements cannot be received together.

What it provides

  • A higher pension ceiling for eligible Aid and Attendance or Housebound recipients. Actual pension equals the applicable annual maximum minus countable income; the two enhancements cannot be paid together.
Personal care at home or in assisted living

MassHealth Group Adult Foster Care (GAFC)

Massachusetts MassHealth Group Adult Foster Care (GAFC)

Eligibility

General
Adults 22 or older eligible for MassHealth Standard or CommonHealth who need physical assistance or cueing and supervision with at least one daily-living activity in an eligible home setting.

What it provides

  • Daily personal care by a GAFC agency’s direct-care worker; with medication reminders; nursing oversight and case management.
In-home support

Home Care Program

Massachusetts Home Care Program

Eligibility

General
Massachusetts residents meeting Home Care Program age, need and daily-function criteria, assessed by an Aging Services Access Point.

What it provides

  • Assessed home/community supports to help an eligible person remain at home; service mix and cost sharing depend on program rules.
In-home & community support

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Eligibility

General
People age 65 or older, or ages 60–64 with a disability, who meet MassHealth financial and nursing-facility-level-of-care requirements but wish to live at home.
MA specifics
The waiver can cover eligible adults beginning at age 60, not only age 65. Services delivered before plan approval are not automatically payable.

What it provides

  • Services authorized in an approved comprehensive service plan; including eligible home/community supports.
Caregiver support

Family Caregiver Support Program

Family Caregiver Support Program (Massachusetts)

Who it is for
Family or informal caregivers of an adult 60+ or of someone of any age with dementia

Eligibility

General
Adult family or informal caregivers of adults age 60 or older or people of any age with Alzheimer's disease or a related disorder. The federal program also supports specified older-relative caregiver categories.

What it provides

  • Caregiver information and access assistance; counseling and training; support groups; respite and limited supplemental services under the federal caregiver-support framework.
Live-in caregiver support

MassHealth Adult Foster Care (AFC)

Massachusetts MassHealth Adult Foster Care (AFC)

Eligibility

General
MassHealth members age 16 or older with qualifying coverage who need physical help or cueing and supervision with at least one daily-living activity. The member and qualified caregiver live together.

What it provides

  • Caregiver assistance with daily activities; nursing oversight and care management in the member’s or caregiver’s home.
In-home support

MassHealth Personal Care Attendant (PCA) Program

Massachusetts MassHealth Personal Care Attendant (PCA) Program

Eligibility

General
People eligible for MassHealth Standard or CommonHealth with a chronic or permanent disability who need physical assistance with at least two daily-living activities and can manage attendants or have a surrogate/administrative proxy.

What it provides

  • MassHealth-funded attendants hired by the participant to provide authorized personal care and daily-living assistance at home or in the community.
Medicare costs

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Who it is for
Medicare beneficiaries with limited income who need help with premiums or cost sharing
Income limit
QMB at or below 190% of the federal poverty level; SLMB/QI through 225%, under state counting rules.
Asset limit
No asset limit for MSP-only eligibility, effective March 1, 2024.

Eligibility

General
Medicare beneficiaries meeting the applicable state Medicare Savings Program eligibility rules.
MA specifics
Applications are administered by the state Medicaid program.

What it provides

  • Assistance with Medicare premiums and; for qualified QMB beneficiaries; Medicare-covered deductibles and coinsurance. The qualifying category determines which costs are paid.
Know before you visit

Frequently Asked Questions about Chapin Center

Quick answers from public records and the community's own listing.
01 What neighborhood is Chapin Center in?
Chapin Center is in the Liberty Heights neighborhood of Springfield.
02 Is Chapin Center in a walkable area?
Chapin Center has a walk score of 59. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
03 Are pets allowed at Chapin Center?
No, Chapin Center has a no-pet policy.
04 How many beds does Chapin Center have?
Chapin Center has 160 beds.
05 Are there photos of Chapin Center?
Yes — there is 1 photo of Chapin Center in the photo gallery on this page.
06 What levels of care does Chapin Center provide?
Chapin Center offers Nursing Home & Memory Care.
07 What is the address of Chapin Center?
Chapin Center is located at 200 Kendall St, Springfield, MA 01104.
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